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Help to get rid of CoolWWW


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#1 CompDad

CompDad

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Posted 12 July 2004 - 08:57 PM

Hello,

Yes, I have read the FAQ.

PROBLEM: When I start AOL (no jokes please) the start-up splash screen immediately closes by itself (which is not normal), then if type in a URL when that browser window starts to open, it too automatically closes. Therefore, I can't do anything, or go anywhere on the internet.

WHAT I DO: When I run Spy Sweeper it detects CoolWWW. It says: "Detected running software: CoolWWW - msvsres.dll" then, I select delete and it says: "Deleted CoolWWW trace C:\Windows\System32\msvsres.dll" when it does that, all my icons disappear for a second, all open windows, program, browsers, etc, are automatically closed. I then have to re-logon to AOL and it seems to work fine, however, my system tray in the lower right-hand corner of my screen is empty as well. Upon reboot, the same problem occurs again.

I have run Hijackthis, here is the log.

Logfile of HijackThis v1.97.7
Scan saved at 8:35:30 PM, on 7/12/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\Program Files\America Online 8.0a\aoltray.exe
C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe
C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZONELABS\vsmon.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\SYSTEM32\ZONELABS\minilog.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\explorer.exe
C:\Program Files\America Online 8.0a\waol.exe
C:\Program Files\America Online 8.0a\shellmon.exe
C:\Program Files\America Online 8.0a\aolwbspd.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\WINDOWS\system32\ntvdm.exe
C:\PROGRA~1\BILLPS~1\WINPAT~1\WINPAT~1.EXE
C:\Program Files\CWShredder\HijackThis.exe
C:\Program Files\MSN Messenger\msnmsgr.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://69.50.191.52/5595/sp.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://69.50.191.52/5595/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://69.50.191.52/5595
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presa...onsumer&LC=0409
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://69.50.191.52/5595
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.ne...ch?r=minisearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://home.netscape.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.netzero.ne...ch?r=minisearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://69.50.191.52/5595/sp.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://bestsearch.cc.../search.php?qq=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Program Files\TV Viewer\LAYOUTS\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.coolsearch.biz/
R3 - URLSearchHook: URLSearchHook Class - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\Program Files\NZSearch\SearchEnh2.dll
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O2 - BHO: (no name) - {DD18418C-4F21-9BC3-EA26-E48292561CC3} - C:\PROGRA~1\INTERN~3\less once.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &EliteBar - {825CF5BD-8862-4430-B771-0C15C5CA880F} - C:\WINDOWS\EliteBar\EliteBar.dll
O3 - Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\NetZero\Toolbar.dll
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\cpqeadm.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\System32\qttask.exe
O4 - HKLM\..\Run: [mmsys] C:\WINDOWS\SYSTEM32\dllcache\recover.exe
O4 - HKLM\..\Run: [MSNSysRestore] C:\WINDOWS\System32\pc32.exe bg
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [Windows Registry Repair Pro] C:\Program Files\3B Software\Windows Registry Repair Pro\Windows Registry Repair Pro.exe -X
O4 - HKLM\..\Run: [WinPatrol] "C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe"
O4 - HKCU\..\Run: [Washer] C:\Program Files\Washer\washer.exe /0
O4 - HKCU\..\Run: [spc_w] "C:\Program Files\NZSearch\hcm.exe" -w
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Ttla] C:\Documents and Settings\default\Application Data\sloo.exe
O4 - HKCU\..\Run: [iClean] "C:\Program Files\Aladdin Systems\iClean\iClean.exe" /I
O4 - HKLM\..\RunOnce: [Compaq_RBA] C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe -z
O4 - HKLM\..\RunOnce: [SpySweeper_BT01] "C:\Program Files\Webroot\Spy Sweeper\Bt01.exe" /SpySweeper_BT01
O4 - Startup: Norton System Doctor.LNK = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
O4 - Global Startup: Exif Launcher.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: America Online 8.0 Tray Icon.lnk = C:\Program Files\America Online 8.0a\aoltray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Show All Original Images - res://C:\Program Files\NetZero\qsacc\appres.dll/228
O8 - Extra context menu item: Show Original Image - res://C:\Program Files\NetZero\qsacc\appres.dll/227
O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL (HKLM)
O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host (HKLM)
O9 - Extra 'Tools' menuitem: AV Live (HKLM)
O9 - Extra button: Translate (HKLM)
O9 - Extra 'Tools' menuitem: AV &Translate (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Net2Phone (HKLM)
O9 - Extra 'Tools' menuitem: Net2Phone (HKLM)
O9 - Extra button: Real.com (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: v2cab - http://searchmiracle.com/cab/v2cab.cab
O16 - DPF: {00000000-CDDC-0704-0B53-2C8830E9FAEC} (IELoaderCtl Class) - http://install.globa...de/ieloader.cab
O16 - DPF: {11111111-1111-1111-1111-111111111147} - file://C:\Program Files\Internet Explorer\4114.exe
O16 - DPF: {11111111-1111-1111-1111-111111111157} -
O16 - DPF: {11111111-1111-1111-1111-111111111237} - http://64.237.41.215/1/deaGB206.exe
O16 - DPF: {12398DD6-40AA-4C40-A4EC-A42CFC0DE797} (Installer Class) - http://www.xxxtoolba...006_regular.cab
O16 - DPF: {19E28AFC-EAE3-4CE5-AC83-2407B42F57C9} (MSSecurityAdvisor Class) - http://download.micr...b?1087523478973
O16 - DPF: {2048B51E-8D74-4762-82CE-B48CF545EEEA} (CAX Object) - http://cl55.biz/tracker/eu_cax.cab
O16 - DPF: {26CBF141-7D0F-46E1-AA06-718958B6E4D2} - http://download.ebay.../US/install.cab
O16 - DPF: {4C759EC6-96BD-4551-A320-E61A1D68437F} - http://toolbar.globa...toolbar/gws.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://207.188.7.150...tzip/RdxIE2.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} - http://updates.lifes...ll/pinstall.cab
O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin.SecureControl) - http://secure2.comne...iveSecurity.cab
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-downlo...tsInstaller.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {E62A47D8-74B1-4A93-963A-E5E43B7CC5C2} (UCSearch.ucUCSearch) - http://www.zuvio.com...te/UCSearch.CAB
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg...ol_v1-0-3-0.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX/zd/kdx.cab
O16 - DPF: {F57D17AE-CE37-4BC8-B232-EA57747BE5E7} (EPlugin Control) - http://66.98.176.62/EPlugin_US.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{362AFEB7-DCE6-4F37-B467-FB639EFC44DF}: NameServer = 205.188.146.146


Can someone please help me with this?

Thank you in advance.
CompDad

#2 terryb

terryb

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Posted 12 July 2004 - 11:27 PM

Looks like there are quite a few pests on your system. (Unnecessary toolbars) Have you updated Spysweeper to version 3.0? And, also, I recommend that you download CWShredder at http://www.spywareinfo.com/~merijn
(Spybot Search and Destroy and Ad-Aware are handy also.)

Troj/Urbin-A is a Trojan that sets the following registry entry so as to run itself on system startup:
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\
AppInit_DLLs = "msvsres.dll"

Whenever the infected computer attempts to make internet connections,
Troj/Urbin-A attempts to connect to a remote machine and may redirect the infected computer to different site.

If CWShredder does not fix the prob., you can manually remove the trojan from the registry. Always be careful when editing the registry![Before you edit, you can make a backup. On the 'Registry' menu, click 'Export Registry File'. In the 'Export range' panel, click 'All', then save your registry as Backup. (Or, set a system restore point.)]
Edit at your own risk. Here's how:

At the taskbar, click Start|Run. Type 'Regedit' and press Return. The registry editor opens.

Locate the HKEY_LOCAL_MACHINE entry:

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\
AppInit_DLLs = "msvsres.dll"

and remove the reference to "msvsres.dll".

Close the registry editor.
Re-scan your system with your anti-virus software and spyware/adware removal tools. That should do it. I hope this helps you.




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