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Problems shutting down

9 posts in this topic

When i shut down my computer a message pops up that says "this program is running" and i am given the choice to end task or wait. When i hit end task the computer usually freezes and i have to turn the power off manually.


Also when i try to defragment i have problems because there is a program running that keeps changeing the drive.


The only problems i can find is that when i hit control alt delete two programs are not responding. They are BCGU and Msgsrv32.


Here is my Hijack this log, if anyone can help i would be happy.


Logfile of HijackThis v1.97.7

Scan saved at 7:40:42 PM, on 7/14/2004

Platform: Windows ME (Win9x 4.90.3000)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)


Running processes:


























R1 - HKCU\Software\Microsoft\Internet Explorer,Default_Search_URL = http://www.gallview.com/search/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://home.netscape.com/home/winsearch.html

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://webmail.ithaca.edu/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default-homepage-network.com/start.cgi?si-001

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.smartbotpro.net/7search/?si-001

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://home.netscape.com/home/winsearch.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://home.netscape.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://home.netscape.com/home/winsearch.html

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://keyword.netscape.com/keyword/%s

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank

F1 - win.ini: run=fntldr.exe

O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)

O2 - BHO: (no name) - {0982868C-47F0-4EFB-A664-C7B0B1015808} - C:\WINDOWS\SYSTEM\MSKHHE.DLL

O2 - BHO: (no name) - {0BA1C6EB-D062-4E37-9DB5-B07743276324} - (no file)

O2 - BHO: (no name) - {94927A13-4AAA-476A-989D-392456427688} - C:\WINDOWS\SYSTEM\MSJFBL.DLL

O2 - BHO: (no name) - {447160CD-ECF5-4EA2-8A8A-1F70CA363F85} - C:\WINDOWS\SYSTEM\MSIBKD.DLL

O2 - BHO: (no name) - {1B7D753B-1981-4bd2-91F3-6D055EE113A0} - C:\WINDOWS\SYSTEM\NDRV.DLL

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX

O4 - HKLM\..\Run: [systemTray] SysTray.Exe

O4 - HKLM\..\Run: [Multi-function Keyboard] GWHotKey.exe

O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE

O4 - HKLM\..\Run: [MSKernel32] C:\WINDOWS\SYSTEM\Win32.hta

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [AVG_CC] C:\PROGRAM FILES\GRISOFT\AVG6\avgcc32.exe /startup

O4 - HKLM\..\Run: [soundmx] C:\WINDOWS\SYSTEM\soundmx.exe




O4 - HKLM\..\Run: [dqxabkp] C:\WINDOWS\dqxabkp.exe

O4 - HKLM\..\Run: [MSConfigReminder] C:\WINDOWS\SYSTEM\msconfig.exe /reminder

O4 - HKLM\..\Run: [devldr16.exe] C:\WINDOWS\SYSTEM\devldr16.exe

O4 - HKLM\..\RunServices: [sSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe

O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe

O4 - HKCU\..\Run: [Rase] C:\WINDOWS\Application Data\boln.exe

O4 - HKCU\..\Run: [msmc] C:\WINDOWS\SYSTEM\msmc.exe

O4 - HKCU\..\Run: [NDrv] C:\WINDOWS\SYSTEM\NDrv.exe

O4 - Startup: EPSON Background Monitor.lnk = C:\ESM2\Stms.exe

O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)

O9 - Extra button: AIM (HKLM)

O9 - Extra button: Locators.com Search Bar (HKLM)

O9 - Extra 'Tools' menuitem: Locators.com Search Bar (HKLM)

O9 - Extra button: Related (HKLM)

O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)

O12 - Plugin for .mid: C:\PROGRAM FILES\PROGRAM\PLUGINS\npaudio.dll

O14 - IERESET.INF: START_PAGE_URL=http://gateway.yahoo.com

O16 - DPF: {DED22F57-FEE2-11D0-953B-00C04FD9152D} (CarPoint Auto-Pricer Control) - http://carpoint.msn.com/components/ocx/aut.../autopricer.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab

O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200112...meInstaller.exe

O16 - DPF: {F34FB096-1E8C-11D4-817E-0080AD98D408} (Ax93 Control) - http://www2.dlsoft.com/controls/ax93.cab

O16 - DPF: {28F00B0F-DC4E-11D3-ABEC-005004A44EEB} (Register Class) - http://content.hiwirenetworks.net/inbrowse...5.30/Hiwire.cab

O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...8009.5700462963

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab

O19 - User stylesheet: (file missing)

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I can either type alot of info to you or you can read alot of info ? Guess what...Go to www.answersthatwork.com > click on task list > then two rows of letters in aplphabetical order will appear > click on the letter of the one in question. For example: for one of the items listed in your hijack log, mmtask.tsk > click on "M".

When you do go and check on that particular one, you will see two of them listed, one is mmtask.exe and the other is mmtask.tsk which is the one you are interested in...Hopefully you will discover from this site what's happening on your computer and can clear it up. I highly reccommend you follow it's suggestions that you will see to the right...Good luck and keep us posted...

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I did what the website said, except for disabling a couple programs i still use. I was able to defragment and i seem to be able to shut down with no problems.


There were a couple items that were not on the website, i hope that there are no problems with them.


Thanks for the help.

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If a couple of things you saw were not listed in that site www.answersthatwork.com then they possibly are programs that you can find information about by going to www.windowsstartup.com, click on windows startup on line, then search and another row of alphabets will appear. Do the same thing there as you did in the other site. Keep up the good work and keep us posted...

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I tried that website too, but they were not there either. The only problem i am having is that sometimes when i shut down there is still a program running. This does not happen every time, but i can just hit end task and it shuts down fine. The programs i cant find are PHJR.exe, UNCU.exe, BOLN.exe and NDRV.exe. I wonder if i should just not worry about these.


My other question is if disabling a program with the Ultimate Troubleshooter is the same as disabling with MSCONFIG. I didnt want to disable Devldr16.exe, GWHOTKEY.exe, and AHQTB.exe because i still use them. Should i disable them with MSCONFIG and see if that fixes my problem.

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I have done some research on PHJR.EXE - UNCU.EXE - BOLN.EXE and NDRV.EXE and nothing explains what those are. So the jury is out on that one.


However, Devldr16.exe and Ahqtb.exe are related to sound blaster and there has been many complaints because there has been problems ranging from startup's to crashes. It is strongly recommended that they be disabled in msconfig.


As for Hotkey.exe, if everything is up to snuff with Microsoft patches, etc, etc then this one should be okay for now.


As I suggested before, going to that site www.answersthatwork.com is an excellent site and strongly recommended you follow their info and suggestions. If you opt not too, then your problems are endless...Your call...Best of luck...

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I forgot to answer your question...Going into msconfig and unchecking something does not to the best of my knowledge get rid of any programs. It just makes sure that when your computer for example starts us (boots up), that the program(s) do not start up as well. In your case I would do just that to two out of the three that is strongly recommended to do so. The program(s) will still remain active in your computer and can be accessed through start, program(s) when you wish to utilize em'...Keep us posted...

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I unchecked the boxes but DevLDR16 is still there when i press control alt delete when i reboot.


When i shut down there is still a program running, so i think it might be the DevLDR16.


MSGSRV32 says it is not responding alot when i press cont alt delete. Answersthatwork says to just close it unless it happens alot. If it happens alot then you should investigate. How do i investigate.

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I think i found the program that has been running. I shut down and the program was running, so i clicked cancel. Then i shut down BCGDU and then shut down the computer again and there was no problem.


I unchecked it with MSCONFIG and shut down again and it work correctly. Do you know what this program is and if i did the right thing?


I hope this is it.

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