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pc87

pc troubleshoot

3 posts in this topic

Hi,

Whenever I log on to windows, my computer just hangs for a short period of time, showing me the hanged desktop for a few minutes and then everything's normal. Take a look at my HJT log :

 

Logfile of HijackThis v1.97.7

Scan saved at 7:04:25 PM, on 7/16/2004

Platform: Windows XP (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 (6.00.2600.0000)

 

Running processes:

D:\WINDOWS\System32\smss.exe

D:\WINDOWS\system32\winlogon.exe

D:\WINDOWS\system32\services.exe

D:\WINDOWS\system32\lsass.exe

D:\WINDOWS\system32\svchost.exe

D:\WINDOWS\System32\svchost.exe

D:\WINDOWS\system32\spoolsv.exe

D:\WINDOWS\system32\crypserv.exe

D:\Program Files\Norton Antivirus\navapsvc.exe

D:\Program Files\Norton Internet Security\NISUM.EXE

D:\Program Files\Norton Internet Security\NISSERV.EXE

D:\Program Files\Norton Internet Security\SymProxySvc.exe

D:\WINDOWS\explorer.exe

D:\WINDOWS\System32\hkcmd.exe

D:\Program Files\Norton Internet Security\IAMAPP.EXE

D:\PROGRA~1\NORTON~1\navapw32.exe

D:\Program Files\Messenger Plus! 3\MsgPlus.exe

D:\PROGRA~1\INTERN~2\inetmgr.exe

D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

D:\WINDOWS\System32\svohost.exe

D:\PROGRA~1\INTERN~2\inetsvc.exe

D:\Documents and Settings\Administrator\Desktop\HijackThis.exe

 

F0 - system.ini: Shell=explorer.exe D:\WINDOWS\System32\svohost.exe

F2 - REG:system.ini: Shell=explorer.exe D:\WINDOWS\System32\svohost.exe

O2 - BHO: (no name) - {046D6EA4-15E3-4b27-8010-45BD78A9219E} - D:\PROGRA~1\INTERN~2\inetkw.dll

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton Antivirus\NavShExt.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton Antivirus\NavShExt.dll

O4 - HKLM\..\Run: [igfxTray] D:\WINDOWS\System32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] D:\WINDOWS\System32\hkcmd.exe

O4 - HKLM\..\Run: [iamapp] D:\Program Files\Norton Internet Security\IAMAPP.EXE

O4 - HKLM\..\Run: [NAV Agent] D:\PROGRA~1\NORTON~1\navapw32.exe

O4 - HKLM\..\Run: [synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon

O4 - HKLM\..\Run: [MessengerPlus3] "D:\Program Files\Messenger Plus! 3\MsgPlus.exe"

O4 - HKLM\..\Run: [load32] D:\WINDOWS\System32\swchost.exe

O4 - HKLM\..\Run: [inetmgr] D:\PROGRA~1\INTERN~2\inetmgr.exe

O4 - HKCU\..\Run: [spybotSD TeaTimer] D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - Startup: svchost.exe

O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: EPSON Status Monitor 3 Environment Check.lnk = D:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV03.EXE

O4 - Global Startup: Adobe Gamma Loader.exe.lnk = D:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O8 - Extra context menu item: &Download with &DAP - D:\PROGRA~1\DAP\dapextie.htm

O8 - Extra context menu item: Download &all with DAP - D:\PROGRA~1\DAP\dapextie2.htm

O9 - Extra button: ICQ Lite (HKLM)

O9 - Extra 'Tools' menuitem: ICQ Lite (HKLM)

O9 - Extra button: Yahoo! Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)

O12 - Plugin for .pdf: D:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll

O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab

O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwa...director/sw.cab

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab

O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...StatsClient.cab

O16 - DPF: {9D614E8E-03AA-11D3-90FC-0040C7157029} (PDMSInstallerCtl Class) - http://www.pakdata.com/download/PDMSInstaller.cab

O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} - http://www.mt-download.com/MediaTicketsInstaller.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...8154.4968287037

O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {CAAE28D1-ADCC-11D1-BD4D-004845401881} (Urdu98 Control) - http://www.pakdata.com/download/urduplugin.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab

 

Plz reply quickly

pc87

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Hi,

One trick I can offer as a suggestion that may not be is, while it's hanging, press the "Esc" key (top left side of your keyboard). If your Norton Virus Protection (which I beleive your computer has from what I can decipher from the log) is the reason, it will display the Norton thing as soon as you press it. If it does not then it's on too plan B...If it does then you need to re-configure how Norton starts up.

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Have Hijack This fix all of the following by placing a check in the appropriate boxes and hitting fix checked. Make sure all browser and all Windows Explorer windows are closed before fixing.

F0 - system.ini: Shell=explorer.exe D:\WINDOWS\System32\svohost.exe

F2 - REG:system.ini: Shell=explorer.exe D:\WINDOWS\System32\svohost.exe

O2 - BHO: (no name) - {046D6EA4-15E3-4b27-8010-45BD78A9219E} - D:\PROGRA~1\INTERN~2\inetkw.dll

 

O4 - HKLM\..\Run: [load32] D:\WINDOWS\System32\swchost.exe

O4 - HKLM\..\Run: [inetmgr] D:\PROGRA~1\INTERN~2\inetmgr.exe

O4 - Startup: svchost.exe

 

O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} - http://www.mt-download.com/MediaTicketsInstaller.cab

Reboot and delete

 

files

D:\WINDOWS\System32\svohost.exe

D:\WINDOWS\System32\swchost.exe

 

folders

D:\PROGRA~1\INTERN~2

 

These may be hidden files. See HERE for how to show hidden files.

 

Please post a followup Hijack this log, and say if your problems persist.

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