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IE error every time on bootup


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#1 vyzx

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Posted 23 July 2004 - 09:19 PM

Every time I boot up my machine, I get an explorer error, it says its generating a log and shuts down. But that's before explorer ever starts up. Here is the log. Would appreciate any insight. Thanks. :techsupport:

I was on here about a month ago and thought everything was fixed, but there are still some strange things happening.
Here's my log:
Logfile of HijackThis v1.97.7
Scan saved at 9:17:02 PM, on 7/22/2004
Platform: Windows 2000 SP2 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\csrss.exe
C:\WINNT\SYSTEM32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
C:\WINNT\System32\3Com_DMI\3CDMINIC.EXE
C:\Program Files\Dell\OpenManage\Client\ActionAgent.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINNT\System32\cisvc.exe
C:\DMI\WIN32\bin\DellDmi.exe
C:\Program Files\Dell\OpenManage\Client\EventAgt.exe
C:\Program Files\Dell\OpenManage\Client\DLT.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINNT\system32\regsvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\dmi\win32\bin\Win32sl.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\SxgTkBar.exe
C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Netropa\Multimedia Keyboard\mmusbkb2.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Netropa\Multimedia Keyboard\TrayMon.exe
C:\Program Files\Netropa\Onscreen Display\OSD.exe
C:\WINNT\system32\dla\tfswctrl.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\ahead\InCD\InCD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Winzip\WZQKPICK.EXE
C:\Program Files\Web_Rebates\WebRebates1.exe
C:\WINNT\explorer.exe
C:\Program Files\Web_Rebates\WebRebates0.exe
C:\Documents and Settings\Administrator\My Documents\hjt\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.victoryba...kingfisher.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {0982868C-47F0-4EFB-A664-C7B0B1015808} - C:\WINNT\system32\mskhhe.dll
O2 - BHO: (no name) - {0BA1C6EB-D062-4E37-9DB5-B07743276324} - C:\WINNT\system32\msglji.gif
O2 - BHO: (no name) - {25F7FA20-3FC3-11D7-B487-00D05990014C} - C:\WINNT\system32\mseggo.gif
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINNT\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {94927A13-4AAA-476A-989D-392456427688} - C:\WINNT\system32\msjfbl.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {CC916B4B-BE44-4026-A19D-8C74BBD23361} - C:\WINNT\system32\msfaol.dll
O2 - BHO: (no name) - {FCADDC14-BD46-408A-9842-CDBE1C6D37EB} - C:\WINNT\system32\msnkmi.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [TCASUTIEXE] TCAUDIAG -off
O4 - HKLM\..\Run: [SxgTkBar] SxgTkBar.exe
O4 - HKLM\..\Run: [MULTIMEDIA KEYBOARD] C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINNT\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 3.9\THGuard.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [IS CfgWiz] C:\Program Files\Common Files\Symantec Shared\cfgwiz.exe /GUID NIS /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [WebRebates0] "C:\Program Files\Web_Rebates\WebRebates0.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKCU\..\Run: [msmc] C:\WINNT\system32\msgked.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\Winzip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
O9 - Extra 'Tools' menuitem: MaxSpeed (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.co...etup1.0.0.8.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab

#2 nasdaq

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Posted 27 July 2004 - 07:58 PM

Just so that you know you are not being ignored - I will handle this case for you but
I need to ask for your patience while I review the log.
Please keep an eye on this message for a resolution.

p.s. I will place a note in your other post so that no one else will loose his/her time looking for a fix. It's always best to keep the same thread when following up on request. It keeps traffic down.
nasdaq

Favorite tools: [ SpywareBlaster ] [ Spybot ] [ AdAware ] [ HijackThis ]
[ Housecall online virus scan ] [ Bitdefender online virus scan ]
[ AVG antivirus ] [ Sunbelt Personal Firewall ] [ ZoneAlarm firewall ]

My help is free, but if we have helped you in anyway,please considerDonating ,
see this topic for details.
We need members like you.

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Shouldn't water be worth more than diamonds?
Adam Smith Glasgow, 1760

#3 nasdaq

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Posted 28 July 2004 - 07:51 PM

Hello vyzx,

Print a copy of this topic to make it easier for you to follow the instructions and complete all of the necessary steps.

Please get the new Version of Hijackthis, (ver. 1.98).
http://www.spywarein.../hijackthis.zip

Then,

1 - Close all open Explorer windows and browsers
2 - Run HijackThis
3 - Click on the Scan button and when complete
4 - Put a check beside all of the items listed below if they are still present
5 - Click on the "Fix Checked" button
6 - When complete and all files removed, close the application

O2 - BHO: (no name) - {0982868C-47F0-4EFB-A664-C7B0B1015808} - C:\WINNT\system32\mskhhe.dll
O2 - BHO: (no name) - {0BA1C6EB-D062-4E37-9DB5-B07743276324} - C:\WINNT\system32\msglji.gif
O2 - BHO: (no name) - {25F7FA20-3FC3-11D7-B487-00D05990014C} - C:\WINNT\system32\mseggo.gif
O2 - BHO: (no name) - {94927A13-4AAA-476A-989D-392456427688} - C:\WINNT\system32\msjfbl.dll
O2 - BHO: (no name) - {CC916B4B-BE44-4026-A19D-8C74BBD23361} - C:\WINNT\system32\msfaol.dll
O2 - BHO: (no name) - {FCADDC14-BD46-408A-9842-CDBE1C6D37EB} - C:\WINNT\system32\msnkmi.dll
O4 - HKLM\..\Run: [WebRebates0] "C:\Program Files\Web_Rebates\WebRebates0.exe"
O4 - HKCU\..\Run: [msmc] C:\WINNT\system32\msgked.exe
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.co...etup1.0.0.8.cab

*
Close Hijackthis.

Reboot, on restart, restart in "Safe Mode".

How To
http://service1.syma...src=sec_doc_nam

Remove all folder/sub folder and files in BOLD if still present.

C:\Program Files\Web_Rebates\WebRebates1.exe <-- Folder/sub folder and Files
C:\Program Files\Web_Rebates\WebRebates0.exe <-- should now be gone
C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm should now be gone.
C:\WINNT\system32\mskhhe.dll <-- File only
C:\WINNT\system32\msglji.gif <-- File only
C:\WINNT\system32\mseggo.gif <-- File only
C:\WINNT\system32\msjfbl.dll <-- File only
C:\WINNT\system32\msfaol.dll <-- File only
C:\WINNT\system32\msnkmi.dll <-- File only
C:\WINNT\system32\msgked.exe <-- File only

Reboot in normal mode.
*
Lets make sure nothing has been left behind.
  • Download the latest version of Spybot from either:
  • Install spybot and by default is should install into C:\Program Files\Spybot - Search & Destroy.
  • Run Spybot by clicking on "Start" => "Programs" => "Spybot - Search & Destroy" => "Spybot - Search & Destroy".
  • The first time you run it, allow it to create a backup of your registry when prompted. This will take a few minutes to complete.
  • Click on "Search for Updates".
  • If any updates are found, place a check mark next to each and click on "Download Updates".
  • Click on "Immunize" and once it detect what has or has not been blocked, block all remaining items by clicking on the green plus sign next to immunize at the top.
  • Click on "Search & Destroy" => "Check for Problems".
  • If any problems are found, be sure to click on "Fix Selected Problems."
*
Here are some suggestions to reduce the potential for spyware infection in the future. I strongly recommend installing the following :
  • SpywareBlaster - It will prevent most spyware from ever being installed.
  • SpywareGuard - It offers realtime protection from spyware installation attempts.
  • IE-Spyad - IE-Spyad places over 4000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (cookies etc) from the sites listed, although you will still be able to connect to the sites.
I also recommend reading this article.
How did I get infected in the first place?
http://forums.net-in...?showtopic=3051
*
Run HijackThis and post a fresh log.
nasdaq

Favorite tools: [ SpywareBlaster ] [ Spybot ] [ AdAware ] [ HijackThis ]
[ Housecall online virus scan ] [ Bitdefender online virus scan ]
[ AVG antivirus ] [ Sunbelt Personal Firewall ] [ ZoneAlarm firewall ]

My help is free, but if we have helped you in anyway,please considerDonating ,
see this topic for details.
We need members like you.

========
Shouldn't water be worth more than diamonds?
Adam Smith Glasgow, 1760

#4 vyzx

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Posted 29 July 2004 - 08:36 AM

ok.i'll begin tryign it now.Thanks

#5 PGPhantom

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Posted 20 September 2004 - 04:48 PM

It has been a pleasure to help you :)

The problems here look to be resolved so I will close the thread. If you need this topic reopened, please request this by sending the moderating team an email with the address of the thread. This applies only to the original topic starter. Everyone else please begin a New Topic.




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