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#1 carl235

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Posted 24 July 2004 - 12:55 PM

I am a new member. I have read FAQ. My sister-in-law's PC has some mal-ware which causes pop-ups to appear based on browser activity. There seems to be some correlation between the URLs we browse to and the subject matter of the pop-up windows. Sometimes, the pop-ups are application installers which try to fool us into install even more mal-ware!! We ran the latest version of Ad-Aware and Spybot S&D and removed lots of nasty stuff, but this hijack problem still remains. Also installed and ran CW Shredder but it didn't find anything. Below is the Hijack This log file. I have a feeling that TVM.exe is at least part (if not all) of the problem. Please let me know which items to remove. Specifically, what about the R3 items in addition to the three O4 items containing TVM.exe entries? Also, anything else I should remove? Thanks in advance, Carl.

Logfile of HijackThis v1.98.0
Scan saved at 12:49:49, on 24/07/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\INVERSE IP INSIGHT\BT\ARMON32A.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\MOUSE\SYSTEM\EM_EXEC.EXE
C:\PROGRAM FILES\CREATIVE\SBLIVE\AUDIOHQ\AHQTB.EXE
C:\PROGRAM FILES\CREATIVE\SURROUNDMIXER\CTSYSVOL.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\CREATIVE\SHARED FILES\MEDIA SNIFFER\MTDACQ.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\PROGRAM FILES\QUICKENW\QWDLLS.EXE
C:\PROGRAM FILES\EXIF LAUNCHER\QUICKDCF.EXE
C:\PROGRAM FILES\INTUIT\QUICKBOOKS\COMPONENTS\QBAGENT\QBDAGENT2002.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\BT VOYAGER\BT VOYAGER WIRELESS\WLM.EXE
C:\Program Files\Norton SystemWorks\Norton CleanSweep\Monwow.exe
C:\PROGRAM FILES\BTOPENWORLD NETHELP\BIN\MPBTN.EXE
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\WINWORD.EXE
C:\PROGRAM FILES\YAHOO!\BROWSER\YBROWSER.EXE
C:\PROGRAM FILES\YAHOO!\BROWSER\YCOMMON.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\YAHOO!\BROWSER\YBRWICON.EXE
C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.client...arch.yahoo.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: (no name) - _{707E6F76-9FFB-4920-A976-EA101271BC25} - (no file)
R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - C:\TV MEDIA\TvmBho.dll
F1 - win.ini: run=hpfsched
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &SearchBar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\PROGRAM FILES\MYWAY\MYBAR\1.BIN\MYBAR.DLL
O3 - Toolbar: BT Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [EM_EXEC] c:\mouse\system\em_exec.exe
O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [CTSysVol] C:\PROGRAM FILES\CREATIVE\SURROUNDMIXER\CTSYSVOL.EXE
O4 - HKLM\..\Run: [bpcpost.exe] C:\WINDOWS\SYSTEM\bpcpost.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\SYSTEM\QTTASK.EXE
O4 - HKLM\..\Run: [RegShave] C:\Progra~1\REGSHAVE\REGSHAVE.EXE /autorun
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [CriticalUpdate] C:\WINDOWS\SYSTEM\wucrtupd.exe -startup
O4 - HKLM\..\RunServices: [AccessRampLAN 01] "C:\PROGRAM FILES\INVERSE IP INSIGHT\BT\ARUpld32.exe" -l
O4 - HKLM\..\RunServices: [AccessRampMonitor 01] "C:\PROGRAM FILES\INVERSE IP INSIGHT\BT\ARMon32a.exe"
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunOnce: [TV Media] C:\TV MEDIA\TVM.EXE
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - HKCU\..\Run: [MtdAcq] C:\Program Files\Creative\Shared Files\Media Sniffer\MtdAcq.EXE /s
O4 - HKCU\..\RunOnce: [TV Media] C:\TV MEDIA\TVM.EXE
O4 - HKCU\..\RunServicesOnce: [TV Media] C:\TV MEDIA\TVM.EXE
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Startup: Quicken Startup.lnk = C:\Program Files\QUICKENW\QWDLLS.EXE
O4 - Startup: Exif Launcher.lnk = C:\Program Files\Exif Launcher\QuickDCF.exe
O4 - Startup: QuickBooks 2002 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2002.exe
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsm32.exe
O4 - Startup: Billminder.lnk = C:\Program Files\QUICKENW\BILLMIND.EXE
O4 - Startup: BT Voyager Wireless Utility.lnk = C:\Program Files\BT Voyager\BT Voyager Wireless\WLM.exe
O4 - Startup: NetHelp.lnk = C:\Program Files\BTopenworld NetHelp\bin\matcli.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra button: BT Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\PROGRAM FILES\YAHOO!\BROWSER\YSIDEBARIE.DLL
O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\PROGRAM FILES\YAHOO!\BROWSER\YSIDEBARIE.DLL
O9 - Extra button: Dell Home - {08AFFB20-FF25-11D3-88EB-A0B56CC10000} - http://www.euro.dell...gen/default.htm (file missing) (HKCU)
O9 - Extra button: Homepage - {C7DE31C0-9782-11D8-88EE-009096962BCC} - http://bt.yahoo.com (file missing) (HKCU)
O9 - Extra button: BT - {C7DE31C1-9782-11D8-88EE-009096962BCC} - http://www.bt.com (file missing) (HKCU)
O12 - Plugin for .MTD: C:\PROGRA~1\INTERN~1\Plugins\npmusicn.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {8EC18CE2-D7B4-11D2-88C8-006008A717FD} (NCSView Class) - http://195.153.48.10...plugins/ncs.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg...v43/yacscom.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg...t/c381/chat.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - http://register.btin...bcontrol022.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150...ip/RdxIE601.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: Yahoo! Chat 1.3 - http://cs5.chat.sc5....m/c174/chat.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/p...t/msnchat45.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {E0CE16CB-741C-4B24-8D04-A817856E07F4} - http://cabs.roings.com/cabs/roing.cab
O20 - AppInit_DLLs: APITRAP.DLL

#2 Autodad

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Posted 28 July 2004 - 08:43 PM

Hello carl235,

Please put Hijackthis in a Permanent folder.
Click My Computer, then C:\
In the menu bar, File->New->Folder.
That will create a folder named New Folder, which you can rename to "HJT" or "HijackThis". Now you have C:\HJT\ folder. Put your HijackThis.exe there, and double click to run it.
This will allow backups to be made and saved By hijackthis in case something goes wrong.
Follow this link http://www.netstar.me.uk/hjt/hjt.html if you need help.


Open Hijackthis, click Scan, then put a check next to the following entries:

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: (no name) - _{707E6F76-9FFB-4920-A976-EA101271BC25} - (no file)
R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - C:\TV MEDIA\TvmBho.dll

O4 - HKLM\..\RunOnce: [TV Media] C:\TV MEDIA\TVM.EXE
O4 - HKCU\..\RunOnce: [TV Media] C:\TV MEDIA\TVM.EXE
O4 - HKCU\..\RunServicesOnce: [TV Media] C:\TV MEDIA\TVM.EXE

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150...ip/RdxIE601.cab
O16 - DPF: {E0CE16CB-741C-4B24-8D04-A817856E07F4} - http://cabs.roings.com/cabs/roing.cab



Now Close all open Windows and browsers (have only HJT open) and click "Fix Checked".

Then, reboot to Safe mode
As the computer restarts, press and hold down the F8 key until the Windows 98 startup menu appears, and delete this folder:

C:\TV MEDIA

Then reboot normally.


Let's take a look to see if there is a VX2 infedtion also.
A tool has been made by Option^Explicit and freeatlast to find and remove it.
Please download VX2Finder from this link, and save it to your Desktop.

http://downloads.sub...nder9x(126).exe

Run Vx2Finder click on the *click to find VX2.BetterInternet* button. Then click *make log*.
Copy and paste the contents of the log into your next reply here, along with a new HJT log.

#3 carl235

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Posted 29 July 2004 - 05:49 AM

Thanks for very thorough instructions. Will try it out and advise results. Regards.

Edited by carl235, 29 July 2004 - 05:54 AM.


#4 carl235

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Posted 29 July 2004 - 07:41 PM

OK, we have performed the actions as suggested by AutoDad:

The VX2 log says:

"Files Found

User Agent String---
Avant Browser [avantbrowser.com] "


The new HJT log is:

Logfile of HijackThis v1.98.0
Scan saved at 13:19:17, on 29/07/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\INVERSE IP INSIGHT\BT\ARUPLD32.EXE
C:\PROGRAM FILES\INVERSE IP INSIGHT\BT\ARMON32A.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\MOUSE\SYSTEM\EM_EXEC.EXE
C:\PROGRAM FILES\CREATIVE\SBLIVE\AUDIOHQ\AHQTB.EXE
C:\PROGRAM FILES\CREATIVE\SURROUNDMIXER\CTSYSVOL.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\CREATIVE\SHARED FILES\MEDIA SNIFFER\MTDACQ.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\PROGRAM FILES\QUICKENW\QWDLLS.EXE
C:\PROGRAM FILES\EXIF LAUNCHER\QUICKDCF.EXE
C:\PROGRAM FILES\INTUIT\QUICKBOOKS\COMPONENTS\QBAGENT\QBDAGENT2002.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE
C:\PROGRAM FILES\BT VOYAGER\BT VOYAGER WIRELESS\WLM.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\Program Files\Norton SystemWorks\Norton CleanSweep\Monwow.exe
C:\PROGRAM FILES\BTOPENWORLD NETHELP\BIN\MPBTN.EXE
C:\PROGRAM FILES\YAHOO!\BROWSER\YCOMMON.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\YAHOO!\BROWSER\YBRWICON.EXE
C:\PROGRAM FILES\YAHOO!\BROWSER\YBROWSER.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.client...arch.yahoo.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - (no file)
F1 - win.ini: run=hpfsched
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &SearchBar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\PROGRAM FILES\MYWAY\MYBAR\1.BIN\MYBAR.DLL
O3 - Toolbar: BT Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [EM_EXEC] c:\mouse\system\em_exec.exe
O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [CTSysVol] C:\PROGRAM FILES\CREATIVE\SURROUNDMIXER\CTSYSVOL.EXE
O4 - HKLM\..\Run: [bpcpost.exe] C:\WINDOWS\SYSTEM\bpcpost.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\SYSTEM\QTTASK.EXE
O4 - HKLM\..\Run: [RegShave] C:\Progra~1\REGSHAVE\REGSHAVE.EXE /autorun
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [CriticalUpdate] C:\WINDOWS\SYSTEM\wucrtupd.exe -startup
O4 - HKLM\..\RunServices: [AccessRampLAN 01] "C:\PROGRAM FILES\INVERSE IP INSIGHT\BT\ARUpld32.exe" -l
O4 - HKLM\..\RunServices: [AccessRampMonitor 01] "C:\PROGRAM FILES\INVERSE IP INSIGHT\BT\ARMon32a.exe"
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - HKCU\..\Run: [MtdAcq] C:\Program Files\Creative\Shared Files\Media Sniffer\MtdAcq.EXE /s
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Startup: Quicken Startup.lnk = C:\Program Files\QUICKENW\QWDLLS.EXE
O4 - Startup: Exif Launcher.lnk = C:\Program Files\Exif Launcher\QuickDCF.exe
O4 - Startup: QuickBooks 2002 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks\Components\QBAgent\qbdagent2002.exe
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsm32.exe
O4 - Startup: Billminder.lnk = C:\Program Files\QUICKENW\BILLMIND.EXE
O4 - Startup: BT Voyager Wireless Utility.lnk = C:\Program Files\BT Voyager\BT Voyager Wireless\WLM.exe
O4 - Startup: NetHelp.lnk = C:\Program Files\BTopenworld NetHelp\bin\matcli.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra button: BT Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\PROGRAM FILES\YAHOO!\BROWSER\YSIDEBARIE.DLL
O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\PROGRAM FILES\YAHOO!\BROWSER\YSIDEBARIE.DLL
O9 - Extra button: Dell Home - {08AFFB20-FF25-11D3-88EB-A0B56CC10000} - http://www.euro.dell...gen/default.htm (file missing) (HKCU)
O9 - Extra button: Homepage - {C7DE31C0-9782-11D8-88EE-009096962BCC} - http://bt.yahoo.com (file missing) (HKCU)
O9 - Extra button: BT - {C7DE31C1-9782-11D8-88EE-009096962BCC} - http://www.bt.com (file missing) (HKCU)
O12 - Plugin for .MTD: C:\PROGRA~1\INTERN~1\Plugins\npmusicn.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {8EC18CE2-D7B4-11D2-88C8-006008A717FD} (NCSView Class) - http://195.153.48.10...plugins/ncs.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg...v43/yacscom.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg...t/c381/chat.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - http://register.btin...bcontrol022.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: Yahoo! Chat 1.3 - http://cs5.chat.sc5....m/c174/chat.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/p...t/msnchat45.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O20 - AppInit_DLLs: APITRAP.DLL

I was under the impression that Avant Browser is not malware, even though the VX2 log picked it up. Should we get rid of it or is it OK to keep? Anything else that needs to be cleaned up? Thanks again for the superb assistance.

#5 Autodad

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Posted 29 July 2004 - 09:00 PM

Hi carl235,

Both logs look clean.
Avant is fine.
Did your pop ups stop?


Here is some free protection you should consider:
Download and install:

SpywareBlaster will block bad ActiveX and malevolent cookies.

IESPYAD puts over 4000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.

Check for updates occaisionally.

And also see So how did I get infected in the first place?

#6 carl235

carl235

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Posted 30 July 2004 - 04:25 PM

Autodad: Yes, my sister-in-law reports that her computer is OK now. No more pop-ups. And of course she is very grateful for all your help. Thanks again!!

#7 dave38

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Posted 30 July 2004 - 06:33 PM

Glad we could help!

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