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Clicking "My Computer" freezes Win98 PC


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#1 bluedongle

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Posted 25 July 2004 - 11:40 AM

Hi Y'all!

I've got an unhappy windows 98 computer which freezes (mouse pointer turns to hourglass) when I try to click on My Computer (or apparently anything that needs to open Windows Explorer.)

When I click on My Computer rnaapp.exe and tapisrv.exe get launched (discovered this using a freeware process viewer called PrcView). I have found that these are Microsoft programs to do with dial up connections. I have a dial up connection which I have unplugged for now.

The problem does not occur in Windows Safe Mode, only Normal Mode.

So far I have run an anti-virus scan (using the freeware AVG anti-virus package), AdAware, Spybot S&D, CWShredder and HijackThis (log below). I've disabled all my start up programs using msconfig except the AVG virus scanner.

The PC is a Pentium III 128mb running Windows 98.

Any assistance would be greatly appreciated as I am completely out of ideas and my next step will be the dreaded low level hard disk format (holds gun to head and begins writing will...)

The log file >>>>>

Logfile of HijackThis v1.97.7
Scan saved at 16:52:11, on 25/07/04
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\WINDOWS\DESKTOP\PRCVIEW.EXE
C:\HJT\HIJACKTHIS.EXE

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {4EC576AC-BFD6-11D8-B9DC-BCA1876F4B4D} - C:\WINDOWS\SYSTEM\OLIDEAA.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcaf...ed/MGBrwFld.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.co...72/mcinsctl.cab
O16 - DPF: {0713E8D2-850A-101B-AFC0-4210102A8DA7} (Microsoft ProgressBar Control, version 5.0 (SP2)) - http://bin.mcafee.co...22/ComCtl32.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.co...,16/mcgdmgr.cab
O16 - DPF: {02BED220-FBC7-4392-93A2-3A50B056F78E} - http://down.plaxo.co...ease/instub.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...7954.1354166667
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://housecall.tre...all/Xscan53.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...367/mcfscan.cab

Edited by bluedongle, 25 July 2004 - 11:49 AM.


#2 discogail

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Posted 25 July 2004 - 03:56 PM

For starters........w/ all other browser windows closed.....& only HijackThis running...check off"

O2 - BHO: (no name) - {4EC576AC-BFD6-11D8-B9DC-BCA1876F4B4D} - C:\WINDOWS\SYSTEM\OLIDEAA.DLL


Reboot...

into normal mode...not safe mode....then rescan..post your log into your next reply.

..your computer may be be trying to dial out or waiting for an in-bound connection.......we need to see all the running processes.

#3 bluedongle

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Posted 25 July 2004 - 04:25 PM

discogail

Gosh, removing that DLL has made the problem go away!

You are my hero (heroine?)

Whatever (drops to knees and commenses hero worship...)

#4 discogail

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Posted 25 July 2004 - 04:41 PM

Glad you're fixed up...........bluedongle




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