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martynp

I.E & Outlook not working

6 posts in this topic

After dialling in to my ISP (virgin.net) and getting a connection, neither my browser nor MS Outlook become active.

I'm now connected on my spare PC (not networked) using the same dial-up, so there isn't a problem with the dial-up connection. I've run CWShredder which got rid of a couple of files, but nothing changed.

Any ideas???

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We could check under the hood to see if you've been toyed with...or at least..rule it out.

download HijackThis from

http://www.spywareinfo.com/downloads/tools/HijackThis.exe

to a folder of your choice......doubleclick to open."Scan"...then "Save Log"...when it opens in notepad.......copy (edit..select all..copy) & paste (CTRL-V) the log into your next reply.......and we'll see.

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Thanks discogail.

Here's my HJT log copied over from the affected PC. I've also run Spybot S&D, but it's found nothing.

 

Logfile of HijackThis v1.97.7

Scan saved at 22:18:09, on 26/07/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\SYSTEM32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\System32\nvsvc32.exe

C:\WINDOWS\system32\pctspk.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\ZONELABS\vsmon.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe

C:\Program Files\Microsoft Office\Office\1033\msoffice.exe

C:\Documents and Settings\Martyn\My Documents\My Downloads\hijackthis\HijackThis.exe

 

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize

O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN

O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)

O14 - IERESET.INF: START_PAGE_URL=http://www.timesupport.com

O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shock...ash/swflash.cab

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Although I didn't see anything in your log, you might try checking the following site - check your dll's by running that fix program:

 

http://www.cexx.org/lspfix.htm

 

I'm having a similar problem with my IE 6 giving me a "Page Cannot be Displayed"

error".

 

Worst comes to worst, you can backup and format HD. Of course that's a time-consuming process, but one that needs to be weighed.

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