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I.E & Outlook not working


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#1 martynp

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Posted 25 July 2004 - 11:59 AM

After dialling in to my ISP (virgin.net) and getting a connection, neither my browser nor MS Outlook become active.
I'm now connected on my spare PC (not networked) using the same dial-up, so there isn't a problem with the dial-up connection. I've run CWShredder which got rid of a couple of files, but nothing changed.
Any ideas???

#2 discogail

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Posted 25 July 2004 - 04:48 PM

We could check under the hood to see if you've been toyed with...or at least..rule it out.
download HijackThis from
http://www.spywarein.../HijackThis.exe
to a folder of your choice......doubleclick to open."Scan"...then "Save Log"...when it opens in notepad.......copy (edit..select all..copy) & paste (CTRL-V) the log into your next reply.......and we'll see.

#3 KinG

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Posted 25 July 2004 - 05:15 PM

This has never happened before?

#4 martynp

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Posted 26 July 2004 - 04:38 PM

Thanks discogail.
Here's my HJT log copied over from the affected PC. I've also run Spybot S&D, but it's found nothing.

Logfile of HijackThis v1.97.7
Scan saved at 22:18:09, on 26/07/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
C:\Documents and Settings\Martyn\My Documents\My Downloads\hijackthis\HijackThis.exe

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.timesupport.com
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...ry/msgrchkr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.ma...ash/swflash.cab

#5 martynp

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Posted 29 July 2004 - 02:09 PM

Help required, please. Still no change - neither IE or Outlook will connect to the net.
Thanks,

martynp

#6 pc95

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Posted 29 July 2004 - 04:36 PM

Although I didn't see anything in your log, you might try checking the following site - check your dll's by running that fix program:

http://www.cexx.org/lspfix.htm

I'm having a similar problem with my IE 6 giving me a "Page Cannot be Displayed"
error".

Worst comes to worst, you can backup and format HD. Of course that's a time-consuming process, but one that needs to be weighed.




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