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PLease Help!!! I'm loosing my mind here


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#1 molimbo_02

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Posted 27 July 2004 - 09:36 AM

Hi everyone - I'm looking for help on how to fix my computer :techsupport: - I've been trying to get rid of the pop ups, the lagging reaction I get when I search the internet and last but not least ...... the explorer keeps on shutting down by itself.
I have done some reading on spyware so I downloaded adaware and Hijackthis on my computer - saved the file on to the c: drive and I performed a scan and saved the log. Here is what I got...... any help will be greatly appreciated.......Thank You!!!

Logfile of HijackThis v1.98.0
Scan saved at 10:22:30 AM, on 7/27/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\WinTools\WToolsS.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\MYWEBS~1\bar\2.bin\mwsoemon.exe
C:\WINDOWS\System32\rundll32.exe
C:\WINDOWS\wt\updater\wcmdmgr.exe
C:\WINDOWS\System32\qkfhspmc.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Common Files\WinTools\WSup.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Common Files\WinTools\WToolsA.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Charts\charts.exe
C:\Program Files\aim\aim.exe
C:\Documents and Settings\Pedro\My Documents\Hijackthis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch...e.aspx?tb_id=40
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.emachines.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - (no file)
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\2.bin\MWSSRCAS.DLL
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_19_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\2.bin\MWSBAR.DLL
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: My &Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\2.bin\MWSBAR.DLL
O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_19_0.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\2.bin\mwsoemon.exe
O4 - HKLM\..\Run: [wcmdmgr] C:\WINDOWS\wt\updater\wcmdmgrl.exe -launch
O4 - HKLM\..\Run: [sltygwvpx] C:\WINDOWS\System32\qkfhspmc.exe
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup -s
O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common Files\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKLM\..\RunOnce: [Ad-aware] "C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-aware.exe" "+b1"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\aim\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O12 - Plugin for .tif: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin5.dll
O12 - Plugin for τε: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: Yahoo! Literati - http://download.game...nts/y/tt2_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.game...ts/y/potc_x.cab
O16 - DPF: Yahoo! Pyramids - http://download.game...ts/y/pyt1_x.cab
O16 - DPF: Yahoo! Spelldown - http://download.game...ts/y/sdt1_x.cab
O16 - DPF: Yahoo! Word Racer - http://download.game...nts/y/wt0_x.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} (Fun Web Products Installer Start) - http://imgfarm.com/i...etup1.0.0.5.cab
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} (CInstall Class) - http://www.spywarest...es2/Install.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zon...MineSweeper.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {88C51E90-8E9C-4C96-8A45-574D88B63FAF} - http://acceso.masmin.../aplicacion.cab
O16 - DPF: {8AB662FD-CFE0-4D68-96B8-128AFA3C68A6} (CPrtTmpControl Object) - http://eshare.hpphot...nload/setup.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...StatsClient.cab
O16 - DPF: {8F24DE00-0D66-4F93-9405-3F21E97AEE99} (TestingCtl Control) - http://esb.alcena.co...ltInstaller.ocx
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterf...ds/Uploader.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real...ArcadeRdxIE.cab
O16 - DPF: {D8089245-3211-40F6-819B-9E5E92CD61A2} (FlashXControl Object) - https://vegaspalms.m...lms/FlashAX.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...ireShowdown.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalci...illama/ampx.cab



I can be emailed directly to molimbo_02@yahoo.com thanks again

#2 PGPhantom

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Posted 27 July 2004 - 10:54 AM

:wave: Being your first post - I get the honour and privilege of welcoming you to our corner of the world where spyware has met it's match - Welcome.

Just so that you know you are not being ignored - I will handle this case for you but I need to ask for your patience while I review the log :scratchhead:

Please keep an eye on this message for a resolution shortly.

#3 PGPhantom

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Posted 27 July 2004 - 11:03 AM

First things first ...
  • Double click on "My Computer" to open it.
  • Double click on the local "C-Drive" to open it.
  • Click on "File" => "New Folder" and name it HJT. i.e. The folder will be C:\HJT.
  • Please download HijackThis from this link, install it into C:\HJT.
  • Only run HijackThis from C:\HJT\HijackThis.exe. That way we can ensure that we have the backup files available in the event that they are needed.
I would like to remove on of the Worst infections before dealing with the others - WINTOOLS

How to remove Wintools infections.
  • Disable System restore as per the instructions here.
  • Reboot into safe mode - How do I boot into "Safe" mode?
  • Click on "Start" => "Control Panel" => "Administrative Tools" => "Services".
  • Look for a service called "Wintools for IE Service" => Double-click it to open, then click on the Stop button and change the "Startup type" to Disabled. Do not worry if the service is not listed.
  • Press Ctrl+Alt+Delete once => Click Task Manager => Click the Processes tab => Double-click the Image Name column header to alphabetically sort the processes => Scroll through the list and look for "WtoolsA.exe", "WToolsS.exe" and "WSup.exe". If you find the files, click on them, and then click End Process => Exit the Task Manager.
  • Go into "Add/Remove Programs" in the "Control Panel" and look for any Wintools entry. Uninstall it.
  • Open a command prompt by clicking on "Start" => "Run" and type in "cmd" and click on "OK". At the prompt, type regsvr32 /u /s "C:\Program Files\Toolbar\toolbar.dll" (Quotation marks must be typed in on the preceeding command) then <ENTER>.
  • Type exit to close the command prompt window.
  • Delete the following directories:
    • C:\Program Files\Common Files\WinTools
    • C:\Program Files\Toolbar
  • Run HijackThis (This should, typically, be run from C:\HJT\HijackThis.exe)
    • Click on "Config" in the bottom right corner of the HijackThis window.
    • Make sure that the "Main" tab is selected at the top.
    • Place a checkmark in the box labelled "Make backups before fixing items".
    • Click on "Back" in the bottom right corner.
    • Make sure all Browser windows are closed otherwise it may interfere with the fixing of items.
    • Click on "Scan" and then place a check mark in the following boxes (If they still exist), And click on "Fix Checked":
      • O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
      • O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common Files\WinTools\WToolsA.exe
      • O16 - <= Please delete all of the O16 entries, some are online games which are resposible for the adware you have
  • Reenable System restore as per the instructions here.
  • Reboot and sign in as per normal and post a new HijackThis log for further review.


#4 molimbo_02

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Posted 27 July 2004 - 12:04 PM

Thank You very much PG phantom. :wave:

The log that i reported is from my mother's computer. I appreciate you taking the time to help me out with this issue but I won't be able to do anything until tomorrow morning. Please accept my appologies and I will post the new log tomorrow morning.

Thank You for your patience.

MO

#5 PGPhantom

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Posted 27 July 2004 - 12:42 PM

Not a problem :) I keep track of all my posts so I will know when you respond. We still have quite a few steps to go through but by the end of it all - The computer will be clean .

#6 molimbo_02

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Posted 28 July 2004 - 09:35 AM

HI PGPhantom,

I did everything as intructed.

here is a copy of the new log......Thanks for your help again.



Logfile of HijackThis v1.97.7
Scan saved at 10:27:42 AM, on 7/28/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\MYWEBS~1\bar\2.bin\mwsoemon.exe
C:\WINDOWS\System32\rundll32.exe
C:\WINDOWS\wt\updater\wcmdmgr.exe
C:\Program Files\ClearSearch\Loader.exe
C:\Program Files\ISTsvc\istsvc.exe
C:\WINDOWS\System32\qkfhspmc.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\HJT\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.emachines.com/
R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - C:\Program Files\TV Media\TvmBho.dll
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: (no name) - {00000000-0000-0000-0000-000000000221} - (no file)
O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINDOWS\twaintec.dll
O2 - BHO: (no name) - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\2.bin\MWSSRCAS.DLL
O2 - BHO: (no name) - {01F44A8A-8C97-4325-A378-76E68DC4AB2E} - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_19_0.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\2.bin\MWSBAR.DLL
O2 - BHO: (no name) - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - (no file)
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll (file missing)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: My &Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\2.bin\MWSBAR.DLL
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll (file missing)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_19_0.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [KAZAA] C:\Program Files\Kazaa\kazaa.exe /SYSTRAY
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\2.bin\mwsoemon.exe
O4 - HKLM\..\Run: [wcmdmgr] C:\WINDOWS\wt\updater\wcmdmgrl.exe -launch
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup -s
O4 - HKLM\..\Run: [ClrSchLoader] C:\Program Files\ClearSearch\Loader.exe
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKLM\..\Run: [sltygwvpx] C:\WINDOWS\System32\qkfhspmc.exe
O4 - HKLM\..\Run: [Win Server Updt] C:\WINDOWS\wupdt.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKLM\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKCU\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
O9 - Extra button: ICQ (HKLM)
O9 - Extra 'Tools' menuitem: ICQ (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O12 - Plugin for .tif: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin5.dll
O12 - Plugin for τε: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com


There it is.

Just want to let you know that as I was reading your post from this computer - the explorer shut down by itself a couple of times. I just wanted to let you know
in case is is related to the adware on this computer.
Also want to let you know that when I perfornmed the scan with Hijackthis there was a file named O4 - HKLM\..\Run:[uninstal WinTools]........ I didn't delete this

#7 PGPhantom

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Posted 28 July 2004 - 12:48 PM

  • Please follow the instructions below to remove new.net manually. Please notice that you must follow the instructions very carefully and delete everything that is mentioned. In most cases the removal will fail if one single item is not deleted. If newdotnet remains on your system after stepping through the removal instructions, please double-check by stepping through them again. Please notice that New.Net is a layered socket provider that can break your internet connection if it is removed incorrectly.
    • Download and run LSPFix.
    • Check 'I know what I'm doing'.
    • Select 'New.Net'.
    • Click the right-pointing arrow.
    • Click 'Finished'.
    • Restart your computer.
    • Delete the following file: %SystemDir%\New.Net - Note: %SystemDir% is a variable (?). By default, this is C:\Windows\System (Windows 95/98/Me), C:\WINNT\System32 (Windows NT/2000), or C:\Windows\System32 (Windows XP).
    Please post another HijackThis log once you are done so that I can verify it is clean.
  • Look in "Add/Remove Programs" for any programs name WebSearch., mywebsearch, clearsearch and uninstall them.
  • Press Ctrl+Alt+Delete once => Click Task Manager => Click the Processes tab => Double-click the Image Name column header to alphabetically sort the processes => Scroll through the list and look for "P2P Networking.exe". If you find the file, click it, and then click End Process => Exit the Task Manager.
  • We need to remove a program called "Twain-Tec". To do this, first you need to disable System restore as per the instructions at here . Twiantec.dll is a transponder. HijackThis will detect it as a BHO but it must not be removed using HijackThis. This is because of the remaining registry entries and files which can be dangerous. Instead the following method of removal is preferable and complete:
    Go to "Add/Remove Programs" => Uninstall "Twain-Tech". Reboot the computer to SAFE mode - How do I boot into "Safe" mode?. Delete twaintech.dll and twaintec.ini If twaintech.dll is in use, then you would need to rename it, reboot the computer, and then delete it.
  • Run HijackThis (This should, typically, be run from C:\HJT\HijackThis.exe)
    • Click on "Config" in the bottom right corner of the HijackThis window.
    • Make sure that the "Main" tab is selected at the top.
    • Place a checkmark in the box labelled "Make backups before fixing items".
    • Click on "Back" in the bottom right corner.
    • Make sure all Browser windows are closed otherwise it may interfere with the fixing of items.
    • Click on "Scan" and then place a check mark in the following boxes (If they still exist), And click on "Fix Checked":
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
    R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - C:\Program Files\TV Media\TvmBho.dll
    O2 - BHO: (no name) - SOFTWARE - (no file)
    O2 - BHO: (no name) - {00000000-0000-0000-0000-000000000221} - (no file)
    O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINDOWS\twaintec.dll
    O2 - BHO: (no name) - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\2.bin\MWSSRCAS.DLL
    O2 - BHO: (no name) - {01F44A8A-8C97-4325-A378-76E68DC4AB2E} - (no file)
    O2 - BHO: (no name) - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\2.bin\MWSBAR.DLL
    O2 - BHO: (no name) - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - (no file)
    O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll (file missing)
    O3 - Toolbar: My &Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\2.bin\MWSBAR.DLL
    O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll (file missing)
    O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
    O4 - HKLM\..\Run: [KAZAA] C:\Program Files\Kazaa\kazaa.exe /SYSTRAY <= I would strongly, strongly urge you to uninstall Kazaa - Most spyware problems come fromt his
    O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
    O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\2.bin\mwsoemon.exe
    O4 - HKLM\..\Run: [wcmdmgr] C:\WINDOWS\wt\updater\wcmdmgrl.exe -launch
    O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup -s
    O4 - HKLM\..\Run: [ClrSchLoader] C:\Program Files\ClearSearch\Loader.exe
    O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
    O4 - HKLM\..\Run: [sltygwvpx] C:\WINDOWS\System32\qkfhspmc.exe
    O4 - HKLM\..\Run: [Win Server Updt] C:\WINDOWS\wupdt.exe
    O4 - HKLM\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
    O4 - HKCU\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
[*]Please reboot into safe mode - How do I boot into "Safe" mode?
[*]The following DIRECTORY CONTENTS (But not the directory), DIRECTORIES and FILES, need to be deleted while in safe mode. Make sure your settings allow you to view "Hidden files". Open up any explorer window and click on "Tools" => "Folder Options" => "View" and be sure to check off "Show Hidden Files and Folders". If the files etc listed are not present - Do not worry, just delete those that you can find. If no path is listed, you may need to search for the file(s) - To search, click on "Start" => "Search" => "For Files and Folders" => "All Files and Folders" and type in the file name. You can delete it right from the search results window.
  • DIRECTORY CONTENTS (But not the directory)
    • %windir%\Temp\
    • %temp%\
    • %userprofile%\Local Settings\Temp\
    • C:\Documents and Settings\<Any other users Profile>\Local Settings\Temporary Internet Files\
    • C:\Documents and Settings\<Any other users Profile>\Local Settings\Temp\
    • Click on "Start" => "Settings" => "Control Panel" => "Internet Options". Click on "Delete Files", select "Delete All Offline Content" and click on "OK". <=This will delete all your cached internet content including cookies. This is recommended and strongly suggested. Click on "OK" once more to close the options panel.
    • Right click on "Recycle Bin" and select "Empty Recycle Bin" and respond "Yes" when prompted.
  • DIRECTORIES
    • C:\Program Files\TV Media\
    • C:\Program Files\MyWebSearch\
    • C:\WINDOWS\System32\P2P Networking\
    • C:\PROGRA~1\NEWDOT~1\
    • C:\Program Files\ClearSearch\
    • C:\Program Files\ISTsvc\
  • FILES
    • C:\WINDOWS\System32\qkfhspmc.exe
    • C:\WINDOWS\wupdt.exe
[*]Enable System restore as per the instructions at here
[*]Reboot again and log in normally, repost a new HijackThis log into this message for further review.
[/list]

#8 molimbo_02

molimbo_02

    Member

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  • 7 posts

Posted 29 July 2004 - 09:06 AM

I couldn't find a file named %SystemDir%\New.Net under c:\windows\System32 in Windows XP .

Anyway, I performed another scan after this step and I will post another log later after I finish doing all the other steps.

Logfile of HijackThis v1.97.7
Scan saved at 10:00:53 AM, on 7/29/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\MYWEBS~1\bar\2.bin\mwsoemon.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\ClearSearch\Loader.exe
C:\WINDOWS\wt\updater\wcmdmgr.exe
C:\Program Files\ISTsvc\istsvc.exe
C:\WINDOWS\System32\qkfhspmc.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\HJT\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drs...esearch.cgi?id=
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.emachines.com/
R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - C:\Program Files\TV Media\TvmBho.dll
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: (no name) - {00000000-0000-0000-0000-000000000221} - (no file)
O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINDOWS\twaintec.dll
O2 - BHO: (no name) - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\2.bin\MWSSRCAS.DLL
O2 - BHO: (no name) - {01F44A8A-8C97-4325-A378-76E68DC4AB2E} - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_19_0.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\2.bin\MWSBAR.DLL
O2 - BHO: (no name) - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - (no file)
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll (file missing)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: My &Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\2.bin\MWSBAR.DLL
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll (file missing)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_19_0.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [KAZAA] C:\Program Files\Kazaa\kazaa.exe /SYSTRAY
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\2.bin\mwsoemon.exe
O4 - HKLM\..\Run: [wcmdmgr] C:\WINDOWS\wt\updater\wcmdmgrl.exe -launch
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup -s
O4 - HKLM\..\Run: [ClrSchLoader] C:\Program Files\ClearSearch\Loader.exe
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKLM\..\Run: [sltygwvpx] C:\WINDOWS\System32\qkfhspmc.exe
O4 - HKLM\..\Run: [Win Server Updt] C:\WINDOWS\wupdt.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKLM\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKCU\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
O9 - Extra button: ICQ (HKLM)
O9 - Extra 'Tools' menuitem: ICQ (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O12 - Plugin for .tif: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin5.dll
O12 - Plugin for τε: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com

#9 molimbo_02

molimbo_02

    Member

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Posted 29 July 2004 - 10:13 AM

Ok, Here is the latest log:


Logfile of HijackThis v1.97.7
Scan saved at 11:10:42 AM, on 7/29/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\HJT\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drs...esearch.cgi?id=
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.emachines.com/
R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - C:\Program Files\TV Media\TvmBho.dll (file missing)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_19_0.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll (file missing)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_19_0.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKLM\..\Run: [jnuuzkrfgfx] C:\WINDOWS\System32\qkfhspmc.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O9 - Extra button: ICQ (HKLM)
O9 - Extra 'Tools' menuitem: ICQ (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O12 - Plugin for .tif: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin5.dll
O12 - Plugin for τε: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com

:bounce: :wave: :techsupport:

#10 PGPhantom

PGPhantom

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Posted 29 July 2004 - 03:19 PM

Almost there :)

Run HijackThis and delete:
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drs...esearch.cgi?id=
R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - C:\Program Files\TV Media\TvmBho.dll (file missing)
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll (file missing)
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKLM\..\Run: [jnuuzkrfgfx] C:\WINDOWS\System32\qkfhspmc.exe

Then delete the directory C:\Program Files\ISTsvc\ and the file C:\WINDOWS\System32\qkfhspmc.exe. You may have to be in safe mode to delete them.

Reboot and post another HijackThis log.




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