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Help, Adaware and SpyBot not working!


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#1 steve0kinev0

steve0kinev0

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Posted 27 July 2004 - 07:15 PM

Hi,
I am new to the group and having trouble removing spyware, adware, etc from my computer. I have been using adaware and spybot, and just did a scan (with the updates). After I go through and remove everything, popups still pop up on my computer even when internet explorer is closed. I have attached my log file, if someone would take a look at it, I would appreciate it.

Logfile of HijackThis v1.98.0
Scan saved at 6:07:36 PM, on 7/27/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\INTERN~3\inetmgr.exe
C:\Program Files\D-Tools\daemon.exe
C:\WINDOWS\System32\cscav.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\lpkas.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\PROGRA~1\INTERN~3\inetsvc.exe
C:\Documents and Settings\Steven\Desktop\hjtlog.exe
c:\hijackthis\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\System32\SearchBar.htm
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: (no name) - {0000607D-D204-42C7-8E46-216055BF9918} - (no file)
O2 - BHO: Browser - {046D6EA4-15E3-4b27-8010-45BD78A9219E} - C:\PROGRA~1\INTERN~3\inetkw.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5FA6752A-C4A0-4222-88C2-928AE5AB4966} - (no file)
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [gowxbo] C:\WINDOWS\System32\zyviig.exe
O4 - HKLM\..\Run: [inetmgr] C:\PROGRA~1\INTERN~3\inetmgr.exe
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [2BLQ37D45G55P3] C:\WINDOWS\System32\IwhlnC.exe
O4 - HKLM\..\Run: [2C4NLWZ2YLEH6N] C:\WINDOWS\System32\TafqW5mn.exe
O4 - HKLM\..\Run: [s3FV39T] cscav.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ClockSync] C:\PROGRA~1\CLOCKS~1\Sync.exe /q
O4 - HKCU\..\Run: [d0w9RVfqe] lpkas.exe
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O16 - DPF: {E0CE16CB-741C-4B24-8D04-A817856E07F4} - http://cabs.roings.com/cabs/mmed.cab




Thanks,
Steve B

#2 PGPhantom

PGPhantom

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Posted 27 July 2004 - 09:02 PM

To Remove your peper infection please follow the listed procedure:
  • Download and run this Peper-uninstaller, making sure you're online while running it!
  • Reboot into safe mode - How do I boot into "Safe" mode?
  • Download the Newuninst uninstaller and run it.
  • Run Ad-Aware with the latest update.
    • Download the latest version of Ad-Aware from here.
    • After installing Ad-aware, and before running the program, Please be sure to update the reference file as per these instructions.
    • Reconfigure Ad-Aware for Full Scan as per the following instructions:
      • Launch the program, and click on the Gear at the top of the start screen.
      • Click the "Scanning" button (On the left side).
      • Under Drives & Folders, select "Scan within Archives" (Checked will be indicated by a green circle with a check mark in it, Un-Checked is a red circle with an X in it. If it is greyed out, those features are only available in the retail version.)
      • Click "Click here to select Drives + folders" and select your installed hard drives.
      • Under Memory & Registry, select all options.
      • Click the "Advanced" button (On the left hand side).
      • Under "Log-file detail", select all options.
      • Click the "Tweak" button (Again, on the left hand side).
      • Expand "Scanning Engine" by clicking on the "+" (Plus) symbol) and select the following:
        • "Include additional Ad-aware settings in logfile"
        • "Unload recognized processes during scanning."
      • Under "Cleaning Engine", select the following:
        • "Automatically try to unregister objects prior to deletion."
        • "Let Windows remove files in use after reboot."
      • Click on "Proceed" to save these Preferences.
      • Click on the "Scan Now" button on the left.
      • Under "Select Scan Mode, be sure to select "Use Custom Scanning Options".
      • Select "Activate in-Depth scan".
    • Close all programs except ad-aware.
    • Click on "Next" in the bottom right corner to start the scan.
    • Run the Ad-Aware scan and allow it to remove everything it finds and then REBOOT - Even if not prompted to.
    • After you log back in, Ad-Aware may run to finalize the scan and remove any locked files that it may of found. Allow it to finish.
  • Reboot and sign in as you normally would.
  • Post a fresh HijackThis log for further review.





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