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loribell924

new to removing spyware

4 posts in this topic

Hi There, I have been struggling with spyware for some time now. I get redirected searches which is frustrating. I use Spybot everyday and it always finds something. My Norton always reveals spyware I cannot delete. I have tried to delete through the registry with limited success. This morning I downloaded hijackthis but am unsure about what to do with the results. Here is my log. Thanks!!!!!

 

 

Logfile of HijackThis v1.98.0

Scan saved at 9:58:19 AM, on 7/29/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

C:\WINDOWS\System32\CTsvcCDA.exe

C:\WINDOWS\System32\mnmsrvc.exe

C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

C:\WINDOWS\System32\rundll32.exe

C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

C:\WINDOWS\System32\MsPMSPSv.exe

C:\WINDOWS\System32\Fast.exe

C:\WINDOWS\System32\rundll32.exe

C:\WINDOWS\uptodate.exe

C:\WINDOWS\system32\pcs\pcsvc.exe

C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe

C:\WINDOWS\System32\CTHELPER.EXE

C:\Program Files\Media\Media\UpdateStats.exe

C:\WINDOWS\System32\fast.exe

C:\WINDOWS\System32\taskswitch.exe

C:\WINDOWS\System32\rundll32.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\WINDOWS\System32\rundll32.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\WINDOWS\System32\ctfmon.exe

C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE

C:\Program Files\AproposClient\Apropos.exe

C:\Program Files\hijackthis\HijackThis.exe

C:\Program Files\Messenger\msmsgs.exe

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\System32/left.html

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://rd.yahoo.com/customize/ymsgr/defaul...://my.yahoo.com

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

R3 - URLSearchHook: IncrediFindBHO Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~2\BHO\INCFIN~1.DLL

O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com

O2 - BHO: (no name) - {01C5BF6C-E699-4CD7-BEA1-786FA05C83AB} - C:\Program Files\AproposClient\AproposPlugin.dll

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx

O2 - BHO: FeaturedResultsBHO Class - {0DDBB570-0396-44C9-986A-8F6F61A51C2F} - C:\WINDOWS\System32\msiefr40.dll

O2 - BHO: Search Toolbar BHO Object - {2CF0B992-5EEB-4143-99C0-5297EF71F443} - C:\WINDOWS\System32\stlbdist.DLL

O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~2\BHO\INCFIN~1.DLL

O2 - BHO: IAdvertisementBHO Class - {80672997-D58C-4190-9843-C6C61AF8FE97} - C:\WINDOWS\rundll16.dll

O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

O2 - BHO: (no name) - {F86E0B70-9395-4E1A-B98C-FE8181E37ADA} - C:\WINDOWS\System32\jgfsr500.dll (file missing)

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: Search - {2CF0B992-5EEB-4143-99C0-5297EF71F444} - C:\WINDOWS\System32\stlbdist.DLL

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll

O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [4TTH83W47#2H#Q] C:\WINDOWS\System32\Zgm8.exe

O4 - HKLM\..\Run: [{2CF0B992-5EEB-4143-99C0-5297EF71F444}] rundll32.exe C:\WINDOWS\System32\stlbdist.DLL,DllRunMain

O4 - HKLM\..\Run: [updReg] C:\WINDOWS\UpdReg.EXE

O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe

O4 - HKLM\..\Run: [RunWindowsUpdate] C:\WINDOWS\uptodate.exe

O4 - HKLM\..\Run: [Pcsv] C:\WINDOWS\system32\pcs\pcsvc.exe

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe

O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE

O4 - HKLM\..\Run: [updateStats] C:\Program Files\Media\Media\UpdateStats.exe

O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"

O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"

O4 - HKLM\..\Run: [FastUser] C:\WINDOWS\System32\fast.exe

O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.exe

O4 - HKLM\..\Run: [backgroundSwitcher] C:\WINDOWS\System32\bgswitch.exe

O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [Rundll32_7] rundll32.exe C:\WINDOWS\System32\msiefr40.dll,DllRunServer

O4 - HKLM\..\Run: [Rundll16] C:\WINDOWS\rundll16.exe

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [Rundll32_8] rundll32.exe C:\WINDOWS\System32\inetp60.dll,DllRunServer

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [urlLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe

O4 - HKCU\..\Run: [incrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c

O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"

O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm

O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html

O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html

O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html

O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html

O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html

O8 - Extra context menu item: Translate Page - res://c:\windows\downloaded program files\GoogleToolbar_en_1.1.70-deleon.dll/cmtrans.html

O9 - Extra button: (no name) - {1A00C40B-DA85-4aa3-A67F-582D9347EECD} - C:\WINDOWS\System32\IEDriver\TD.exe (file missing)

O9 - Extra 'Tools' menuitem: MaxSpeed - {1A00C40B-DA85-4aa3-A67F-582D9347EECD} - C:\WINDOWS\System32\IEDriver\TD.exe (file missing)

O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL

O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL

O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL

O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0522.dll

O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0522.dll

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE

O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

O16 - DPF: ChatSpace Full Java Client 3.1.0.229 - http://chat-d1.freeserve.com/Java/cfs31229.cab

O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab

O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/games/clients/y/tt3_x.cab

O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potd_x.cab

O16 - DPF: {0C3F7D74-ADA5-4976-8908-A8189590DAFA} (3DGreetings.com Player 2.0) - http://www.expressit.com/Plugin/3DGreetings/vroom.CAB

O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB

O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab

O16 - DPF: {2E28242B-A689-11D4-80F2-0040266CBB8D} (KX-HCM10 Control) - http://216.152.228.6/kxhcm10.ocx

O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab

O16 - DPF: {34805D32-AD89-469E-8503-A5666AEE4333} (RdxIE Class) - http://207.188.7.103/01c8fe10652baeea9906/netzip/RdxIE.cab

O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200312...meInstaller.exe

O16 - DPF: {5CAD44F7-50E5-4761-84A9-7C84F8EC2158} (Napster inforeader control v2.0) - http://sms.napster.com/client/plugin/npdownload.cab

O16 - DPF: {6FB9FE59-7D3B-483D-9909-C870BE5AFA1F} (DiskHealth Class) - http://www.pcpitstop.com/pcpitstop/diskhealth.cab

O16 - DPF: {73973630-3F6B-4112-972E-F9CB01365C1F} (PalInstl Class) - http://www.paltalk.com/paltalk2/Download/InstlWiz.CAB

O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.napster.com/client/isetup.cab

O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab

O16 - DPF: {9F6D8A59-DD92-499D-944A-38FDB2CE46FF} (Napster download control v2.0) - http://sms.napster.com/client/plugin/npdownload.cab

O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/...ials/ymmapi.dll

O16 - DPF: {A305FBA3-4A87-483D-A53B-138F9F635357} (PCInfo.CMClass) - http://ciscdb.sel.sony.com/support/pops/mdldetect/PCInfo.CAB

O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole/Bundl...ArcadeRdxIE.cab

O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://download.view22.com/view22/View22RTE.cab

O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security2.norton.com/us/sa/common/c...n/bin/cabsa.cab

O16 - DPF: {CAFEEFAC-0013-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.3.1_02) -

O16 - DPF: {CAFEEFAC-0014-0000-0000-ABCDEFFEDCBA} (Java Runtime Environment 1.4.0) -

O16 - DPF: {CAFEEFAC-0014-0000-0001-ABCDEFFEDCBA} (Java Runtime Environment 1.4.0_01) -

O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/ac...ta/SymAData.cab

O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac.../ActiveData.cab

O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup...er/imloader.cab

O16 - DPF: {FE61D609-9742-453B-B531-9F95FEA10459} (Eyeball Chat ListBoxCtl Class) - http://download.eyeballchat.com//EyeballWebChatRoom.cab

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Hi loribell924,

 

Download and run: http://www.memorywatcher.com/uninst.exe

The program needs internet access to finish.

 

Check the items listed below in HijackThis, close all windows except HijackThis and click Fix checked:

 

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

R3 - URLSearchHook: IncrediFindBHO Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~2\BHO\INCFIN~1.DLL

O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com

O2 - BHO: (no name) - {01C5BF6C-E699-4CD7-BEA1-786FA05C83AB} - C:\Program Files\AproposClient\AproposPlugin.dll

 

O2 - BHO: FeaturedResultsBHO Class - {0DDBB570-0396-44C9-986A-8F6F61A51C2F} - C:\WINDOWS\System32\msiefr40.dll

O2 - BHO: Search Toolbar BHO Object - {2CF0B992-5EEB-4143-99C0-5297EF71F443} - C:\WINDOWS\System32\stlbdist.DLL

O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~2\BHO\INCFIN~1.DLL

O2 - BHO: IAdvertisementBHO Class - {80672997-D58C-4190-9843-C6C61AF8FE97} - C:\WINDOWS\rundll16.dll

 

O2 - BHO: (no name) - {F86E0B70-9395-4E1A-B98C-FE8181E37ADA} - C:\WINDOWS\System32\jgfsr500.dll (file missing)

 

O3 - Toolbar: Search - {2CF0B992-5EEB-4143-99C0-5297EF71F444} - C:\WINDOWS\System32\stlbdist.DLL

 

O4 - HKLM\..\Run: [4TTH83W47#2H#Q] C:\WINDOWS\System32\Zgm8.exe

O4 - HKLM\..\Run: [{2CF0B992-5EEB-4143-99C0-5297EF71F444}] rundll32.exe C:\WINDOWS\System32\stlbdist.DLL,DllRunMain

O4 - HKLM\..\Run: [updReg] C:\WINDOWS\UpdReg.EXE

O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe

O4 - HKLM\..\Run: [RunWindowsUpdate] C:\WINDOWS\uptodate.exe

O4 - HKLM\..\Run: [Pcsv] C:\WINDOWS\system32\pcs\pcsvc.exe

 

O4 - HKLM\..\Run: [updateStats] C:\Program Files\Media\Media\UpdateStats.exe

 

O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"

 

O4 - HKLM\..\Run: [Rundll32_7] rundll32.exe C:\WINDOWS\System32\msiefr40.dll,DllRunServer

O4 - HKLM\..\Run: [Rundll16] C:\WINDOWS\rundll16.exe

 

O4 - HKLM\..\Run: [Rundll32_8] rundll32.exe C:\WINDOWS\System32\inetp60.dll,DllRunServer

 

O16 - DPF: {34805D32-AD89-469E-8503-A5666AEE4333} (RdxIE Class) - http://207.188.7.103/01c8fe10652baeea9906/netzip/RdxIE.cab

 

O16 - DPF: {5CAD44F7-50E5-4761-84A9-7C84F8EC2158} (Napster inforeader control v2.0) - http://sms.napster.com/client/plugin/npdownload.cab

 

O16 - DPF: {73973630-3F6B-4112-972E-F9CB01365C1F} (PalInstl Class) - http://www.paltalk.com/paltalk2/Download/InstlWiz.CAB

O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.napster.com/client/isetup.cab

 

O16 - DPF: {9F6D8A59-DD92-499D-944A-38FDB2CE46FF} (Napster download control v2.0) - http://sms.napster.com/client/plugin/npdownload.cab

 

O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole/Bundl...ArcadeRdxIE.cab

 

Then reboot into safe mode and delete:

C:\PROGRAM FILES\INCREDIFIND <= entire folder

C:\Program Files\Common files\updater\wupdater.exe

C:\WINDOWS\uptodate.exe

C:\WINDOWS\system32\pcs <= entire folder

C:\Program Files\Media\Media <= entire folder

C:\Program Files\AutoUpdate <= entire folder

 

[EDIT]Just noticed you already used Spybot S&D[/EDIT]

 

So, download Ad-Aware at lavasoft.usa.com

After installing AAW, and before running the program, update by using the Globe icon.

Shut down and restart Ad-Aware.

Now press "Scan Now", "Select drives\folders to scan" and select the active partition (usually C: ), then 'next', and let Ad-Aware scan your drives.

It will find a number of "bad" files and registry keys. Click 'Next' again.

Rightclick in that pane and choose "select all" and click 'next'.

It will ask you whether you'd like to remove all checked items. Click OK.

Finally, close Ad-Aware, and reboot.

 

Regards,

 

Pieter

Edited by Metallica

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