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Removing Web Search 24


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#1 viking fan

viking fan

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Posted 29 July 2004 - 10:13 AM

Every time I do a search in Internet Explorer, a Web Search 24 window pops up. Spybot and Adaware do not remove it. I've looked through the forums and haven't been able to locate this problem. I'm new to Hijack This so I haven't been able to figure it out myself. If you see any other issues in my log please point them out to me. Thanks for your help!

Logfile of HijackThis v1.97.7
Scan saved at 9:25:59 PM, on 7/28/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\PackethSvc.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\McAfee\McAfee VirusScan\Avsynmgr.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\McAfee\McAfee VirusScan\VsStat.exe
C:\Program Files\McAfee\McAfee VirusScan\Vshwin32.exe
C:\Program Files\McAfee\McAfee Firewall\CPD.EXE
C:\Program Files\McAfee\McAfee VirusScan\Avconsol.exe
C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\WinTools\WSup.exe
C:\Program Files\McAfee\McAfee Internet Security\GUARDDOG.EXE
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\McAfee\McAfee VirusScan\VsStat.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\McAfee\McAfee Internet Security\GUARDDOG.EXE
C:\Program Files\McAfee\McAfee Firewall\CPD.EXE
C:\Program Files\McAfee\McAfee VirusScan\VsStat.exe
C:\Program Files\McAfee\McAfee VirusScan\Vshwin32.exe
C:\Program Files\McAfee\McAfee VirusScan\Avconsol.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\ps2.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Common Files\WinTools\WToolsA.exe
C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\Bin\HPOstr05.exe
C:\Program Files\Common Files\WinTools\WToolsS.exe
C:\Program Files\Common Files\WinTools\WSup.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\bin\HPOVDX05.EXE
C:\WINDOWS\dhsvr.exe
C:\Documents and Settings\Owner\Desktop\Download rfaset-dr-armdl3_3_1_1 now.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O2 - BHO: (no name) - {0000607D-D204-42C7-8E46-216055BF9918} - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {0B90AA1B-F649-44C3-9FD3-736C332CBBCF} - C:\WINDOWS\System32\IEEnhancer.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: (no name) - {D848A3CA-0BFB-4DE0-BA9E-A57F0CCA1C13} - C:\WINDOWS\dealhlpr.dll
O3 - Toolbar: McAfee VirusScan - {ACB1E670-3217-45C4-A021-6B829A8A27CB} - C:\Program Files\McAfee\McAfee VirusScan\VSCShellExtension.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\Agent\mcupdate.exe
O4 - HKLM\..\Run: [VirusScanMSC] "C:\Program Files\McAfee\McAfee VirusScan\VsStat.exe" /EMBEDDING
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common Files\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [Adstartup] C:\WINDOWS\System32\Adstartup.exe
O4 - HKCU\..\Run: [McAfee.InstantUpdate.Monitor] "C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /STARTMONITOR
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: america online tray icon.lnk = C:\Program Files\America Online 8.0\aoltray.exe
O4 - Global Startup: HP OfficeJet T Series Startup.lnk = C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\Bin\HPOstr05.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Tri-Peaks by pogo - http://peaks.pogo.co...s-ob-assets.cab
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.micros...tes/ieawsdc.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com...ex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macr...director/sw.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://anu.popcap.co...aploader_v5.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = cexp.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = cexp.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = cexp.com

#2 mmxx66

mmxx66

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Posted 29 July 2004 - 10:27 AM

Print out these instructions so you can read them while you clean your system.

Move Hijack This to its own folder.Click My Computer, then C:\
In the menu bar, File->New->Folder.
That will create a folder named New Folder, which you can rename to "HJT" or "HijackThis". Now you have C:\HJT\ folder. Move hijack this there. Hijack this makes backups of everything you fix, these backups are saved in the same folder the program is.


Now close all open windows AND browsers and check these items for HJT to fix:
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O2 - BHO: (no name) - {0000607D-D204-42C7-8E46-216055BF9918} - (no file)
O2 - BHO: (no name) - {0B90AA1B-F649-44C3-9FD3-736C332CBBCF} - C:\WINDOWS\System32\IEEnhancer.dll
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: (no name) - {D848A3CA-0BFB-4DE0-BA9E-A57F0CCA1C13} - C:\WINDOWS\dealhlpr.dll
O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common Files\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [Adstartup] C:\WINDOWS\System32\Adstartup.exe





Then continue with win tools:
Please reboot into safe mode - How do I boot into "Safe" mode?

Once in Safe Mode:
Click on the Start Button, Control Panel. Double-click on Administrative Tools then on Services.
Look for a service called Wintools for IE Service. double-click it to open, then click the Stop button and change the "Startup type" to Disabled.
(If the service is not there, no worries...all the better!)

Next, right-click on the Windows Taskbar and select Task Manager.
In the Processes tab, look for WToolsA.exe, WToolsS.exe and WSup.exe. If any or all of these exist, right-click on each one and select End Process Tree, and answer affirmatively to any confirmation questions.

At this point, you can check the Add/Remove Programs Control Panel. If there is an uninstaller for Wintools, try running it now. I would still recommend proceeding through the rest of this fix even if there is an uninstaller, however.

Now, please open a command prompt (Start button -> Run, type cmd and click "OK"). at the prompt, type
regsvr32 /u /s "C:\Program Files\Toolbar\toolbar.dll" then <ENTER>.
Then type exit to close the command prompt window.

Now, we can proceed to delete these directories, located at:

C:\Program Files\Common Files\WinTools <-- Delete the BOLD directory.
C:\Program Files\Toolbar <-- Delete the BOLD directory.

Delete these files:
C:\WINDOWS\dhsvr.exe
C:\WINDOWS\System32\Adstartup.exe
C:\WINDOWS\System32\IEEnhancer.dll
C:\WINDOWS\dealhlpr.dll

You may need to show hidden files to delete them.How to show all hidden and system files


The following DIRECTORY CONTENTS (But not the directory) need to be deleted while in safe mode.
* C:\Windows\Temp\
* C:\Documents and Settings\<Your Profile>\Local Settings\Temporary Internet Files\ <=This will delete all your cached internet
content including cookies. This is recommended and strongly suggested.
* C:\Documents and Settings\<Your Profile>\Local Settings\Temp\
* C:\Documents and Settings\<Any other users Profile>\Local Settings\Temporary Internet Files\
* C:\Documents and Settings\<Any other users Profile>\Local Settings\Temp\
* Empty your "Recycle Bin".

Then disable your system restore

1 Right-click My Computer, and then click Properties.
2 Click the System Restore tab.
3 Check the "Turn off System Restore" or "Turn off System Restore on all drives" check box.
4 Click Apply
5 this will delete all existing restore points. Click Yes to do this.
6 Click OK.

Reboot into normal mode enable System Restore and post a fresh log in this thread to give you further recommendations.




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