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crazyguy

browser hijacker

8 posts in this topic

Hey guys

Ive been working on my friends moms computer for about a week now. Apparently a window opened saying "would you like to upgrade your windows?" and she clicked "yes". I have been able to remove 15 or so virus/spyware/hijackers so far using various programs (adaware, spybot, bazooka, and a few others). The one major problem is that when you attempt to use internet explorer, you will ALWAYS get the error page "unable to locate url". Initially this was slightly different: Whenever you tried to access any site, all you got was a blicking "grandstreetinteractive" messave at the bottom. I was able to look up this problem and followed several courses of action on a few different webpages but all I could do was get rid of the blinking. Apparently what this hijacker does is redirects ALL inquiries to the browser default "unable to locate url" page. Initially page is set up to be the "Grand Street Interactive" page and thus you try to access something (like google) and are redirected to grand street. That then i interrupted and sent to grand street which in turn is interrupted....... Anyways, thats why you get the blinking at the bottom. I was able to reset the error page to be a generic one so the loop is broken but the internet explorere still cant access anything. Note this affects any and all web communication (aol, ms messanger, yahoo messanger, netscape, everquest, etc). So anyways, Ive done many google searches and found some stuff on my Hijack This log that is talked about here. Unfortunately I see multiple things on the log and just want to be sure I proceed correctly from here. The log is listed below.

 

Logfile of HijackThis v1.97.7

Scan saved at 8:15:33 PM, on 8/14/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe

C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

c:\PROGRA~1\mcafee.com\vso\mcshield.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Microsoft Hardware\Mouse\point32.exe

C:\Program Files\Real\RealPlayer\RealPlay.exe

C:\WINDOWS\System32\ugwjck.exe

C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe

C:\PROGRA~1\mcafee.com\agent\McUpdate.exe

C:\PROGRA~1\AIM\aim.exe

C:\WINDOWS\System32\ctfmon.exe

c:\progra~1\mcafee.com\vso\mcvsescn.exe

c:\progra~1\intern~1\iexplore.exe

c:\progra~1\intern~1\iexplore.exe

C:\Program Files\Messenger\msmsgs.exe

c:\progra~1\mcafee.com\vso\mcvsftsn.exe

C:\Documents and Settings\Darlene\Desktop\spyware programs\HijackThis.exe

C:\PROGRA~1\WINZIP\winzip32.exe

C:\DOCUME~1\Darlene\LOCALS~1\Temp\LSPFix.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.worldnet.att.net/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.worldnet.att.net

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll

O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe

O4 - HKLM\..\Run: [POINTER] point32.exe

O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

O4 - HKLM\..\Run: [Propel Accelerator] "C:\Program Files\AT&T Worldnet Accelerator\trayctl.exe" /STARTUPLAUNCH

O4 - HKLM\..\Run: [mghyhxbqisuhs] C:\WINDOWS\System32\ugwjck.exe

O4 - HKLM\..\Run: [HtmReal] C:\PROGRA~1\WAITOP~1\KeepDead.exe

O4 - HKLM\..\Run: [mediadeadgramgrid] C:\Documents and Settings\All Users\Application Data\LESSPLAYMEDIADEAD\Default stupid.exe

O4 - HKLM\..\Run: [McRegWiz] C:\PROGRA~1\mcafee.com\agent\mcregwiz.exe /autorun

O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask

O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"

O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe

O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe

O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O9 - Extra button: AIM (HKLM)

O9 - Extra button: Real.com (HKLM)

O10 - Unknown file in Winsock LSP: c:\windows\system32\lspak.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\lspak.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\lspak.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\cdlsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\cdlsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\cdlsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\cdlsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\lspak.dll

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

O14 - IERESET.INF: START_PAGE_URL=http://www.worldnet.att.net

 

I downloaded lspfix and the following 5 things are listed in the window:

 

mswsock.dll

winrnr.dll

lspak.dll

cdlsp.dll

rsvpsp.dll

 

So, how should I proceed from here?

 

 

Crazyguy

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I'm no expert, but I've had spyware/malware reconfigure IE to run through a proxy server... that doesn't exist. Go to:

 

Internet Options

Connections

 

Then check the settings on your various connections, If you aren't configured, or don't want to run through a proxy server and "Use a Proxy Server for this Connection" is checked, uncheck it. As I said, I'm no expert but I've had that happen before.

 

 

(BTW, this is assuming the Spyware/Malware is fixed... I got nothing for your log so... umm... sorry.)

 

 

Thales

Edited by Thales

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I checked my connection settings but didnt see anything wrong so I went ahead and removed the connection from the "my network connections" in the contril panel. Then I rebooted and reinstalled the isp software. In the initial stage of the software installation, where the computer calls up the main office to get local connection information (ie local phone numbers etc) even then, the computer connected but as soon as it went to a window where you would normally do anything, all i got was he "could not display" page again. The isp is ATT world net btw. Thus, Im stuck at square one still.

 

On a seperate note, I know there is some adware on there still because one of those stupid search bars still pops up inside IE (with all the stupid shortcut buttons on it.) I dont know what spyware this is, but its gotten past Spybot and Adaware. Whatever this thing is, its nasty.

 

Im giong to call the ATT tech support and see if they know anything that can help but any suggestions here would certainly be apreciated.

 

Crazyguy

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Well, I ran through some stuff with the tech support guy but to no avail. He had me attempt to run a windows repair using the "sfc /scannow" functino. The scan requested my windows disc saying it needed to copy files from my DLL cache. Unfortunately I cant find the exact windows disc that that computer came with, only one of my other windows discs, so the scan wont accept it. It looks as though whatever is/was in the computer really played havoc on the configuration. I tried uninstalling IE and reinstalling it, hoping that would fix it, but it didnt. I even booted up the system with mssetup and disabled the entire startup que but the problem persists.

 

The only thing the tech guy would recomend further was that I contact the manufacturer. Does anyone have any other ideas???

 

Crazyguy

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crazyguy,

First thing to do is ...

 

Run LSPfix

Select: (Advanced) "I know what I'm doing"

Select: "lspak.dll" (left pane)

Select: "cdlsp.dll" (left pane)

Click the right arrow to bring it to REMOVE (right pane).

Then click the FINISH button. Restart your computer yet.

 

Open Windows Explorer locate and delete the following:

 

C:\windows\system32\lspak.dll <--this file

C:\windows\system32\cdlsp.dll <--this file

 

Next:

 

Download icon11.gifVX2Finder

Run Vx2Finder click on the click to find VX2.BetterInternet button.

Then click Make log.

 

Copy and paste the contents of the log into your next reply here.

 

Next:

 

Download icon11.gifHijackThis! 1.98.2

 

After the above, reboot, rescan with HijackThis and post a fresh log ...

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I followed your directions. Here are the updated log files.

 

Log for VX2.BetterInternet File Finder (msg126)

 

Files Found---

 

Additional Files---

 

Keys Under Notify---

crypt32chain

cryptnet

cscdll

ScCertProp

Schedule

sclgntfy

SensLogn

termsrv

wlballoon

 

 

Guardian Key--- is called:

 

User Agent String---

AT&T CSM 6 IEAK

 

 

Logfile of HijackThis v1.98.2

Scan saved at 4:16:29 PM, on 9/5/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe

C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

c:\PROGRA~1\mcafee.com\vso\mcshield.exe

C:\WINDOWS\Explorer.EXE

C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe

C:\Program Files\Real\RealPlayer\RealPlay.exe

C:\Program Files\Microsoft Hardware\Mouse\point32.exe

C:\WINDOWS\System32\ugwjck.exe

c:\program files\mcafee.com\agent\mcagent.exe

c:\progra~1\mcafee.com\vso\mcvsescn.exe

C:\PROGRA~1\mcafee.com\agent\McUpdate.exe

C:\PROGRA~1\mcafee.com\agent\mcregwiz.exe

c:\progra~1\intern~1\iexplore.exe

C:\WINDOWS\System32\ctfmon.exe

C:\PROGRA~1\AIM\aim.exe

C:\Program Files\Messenger\msmsgs.exe

c:\progra~1\intern~1\iexplore.exe

c:\progra~1\intern~1\iexplore.exe

c:\progra~1\mcafee.com\vso\mcvsftsn.exe

C:\PROGRA~1\WINZIP\winzip32.exe

C:\DOCUME~1\Darlene\LOCALS~1\Temp\HijackThis.exe

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.worldnet.att.net/ie4/search/index.html

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.worldnet.att.net/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by AT&T WorldNet Service

N2 - Netscape 6: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%206%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Darlene\Application Data\Mozilla\Profiles\default\z1uiv4yd.slt\prefs.js)

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll

O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask

O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"

O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

O4 - HKLM\..\Run: [POINTER] point32.exe

O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe

O4 - HKLM\..\Run: [mghyhxbqisuhs] C:\WINDOWS\System32\ugwjck.exe

O4 - HKLM\..\Run: [mediadeadgramgrid] C:\Documents and Settings\All Users\Application Data\LESSPLAYMEDIADEAD\Default stupid.exe

O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe

O4 - HKLM\..\Run: [McRegWiz] C:\PROGRA~1\mcafee.com\agent\mcregwiz.exe /autorun

O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe

O4 - HKLM\..\Run: [HtmReal] C:\PROGRA~1\WAITOP~1\KeepDead.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe

O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

 

 

 

Crazyguy

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Hi,

Your Vx2 log is clean ...

 

icon13.gifImportant! Create a folder via Windows Explorer for HijackThis, then move the file (HijackThis.exe) to that folder. This way any backups created are saved in a legit folder.

 

First thing to do is ... (after the above)

 

atb_help.gifReconfigure Windows Explorer to show Hidden Files: [required step]

Open the Windows Explorer | Tools | Folder Options - View [tab]:

 

Scroll down to the "Files and Folders" section.

Select: "Display the contents of system folders".

 

Scroll down to the "Hidden Files and Folders" section.

Select: "Show hidden files and folders", Ok the prompt

Uncheck: "Hide file extensions for known file types"

Uncheck: "Hide protected operating system files" Ok the Prompt, click Apply

 

Click the "Apply to all Folders" button. Close Windows Explorer.

 

Next:

 

Close all open programs and browsers, rescan with HijackThis

Place a check in each of the following then click "Fix checked".

 

O4 - HKLM\..\Run: [mghyhxbqisuhs] C:\WINDOWS\System32\ugwjck.exe

O4 - HKLM\..\Run: [mediadeadgramgrid] C:\Documents and Settings\All Users\Application Data\LESSPLAYMEDIADEAD\Default stupid.exe

O4 - HKLM\..\Run: [HtmReal] C:\PROGRA~1\WAITOP~1\KeepDead.exe

 

Then reboot, on restart, restart in Safe Mode [required step - see "How To" below]

 

Start | Run (type) "%temp%" (no quotes)

Completely delete the entire contents of that "temp" folder.

 

Open Windows Explorer locate and delete the following:

 

C:\WINDOWS\System32\ugwjck.exe <--this file

C:\Documents and Settings\All Users\Application Data\LESSPLAYMEDIADEAD <--this folder

C:\Program Files\WAITOP~1 <--this folder

Note: locate that full foldername by searching on: "KeepDead.exe"

Start > atb_search.gif Search > Advanced Options, then delete the entire folder.

 

While still in Safe Mode, run SpyBot and fix everything marked in red

 

After the above, reboot, rescan with HijackThis and post a fresh log ...

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Due to the lack of feedback this Topic is closed.

 

If you need this topic reopened, please request this by sending the moderating team an email with the address of the thread. This applies only to the original topic starter. Everyone else please begin a New Topic.

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