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How to remove browser hijacker


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#1 jjaycoon

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Posted 26 May 2004 - 08:44 AM

I ran spybot on my computer and the following problems were discovered-

Common hijacker: Prefix change (Registry change, nothing done) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\URL\Prefixes\www=http://

Common hijacker: Prefix change (Registry change, nothing done) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\URL\DefaultPrefix\=http://

I click the fix problems button, but the items are not removed from my computer. My home page has been set to a search page located on my c drive, and I am unable to change this as well. I also must type http:/ rather than www. to visit websites. What do I need to do to take care of this problem and remove these items from my computer?
PS - I am running WIndows XP.

#2 dave38

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Posted 26 May 2004 - 06:21 PM

We need a closer look at what's happening.
Please download Hijack this
Copy it into its own folder, doubleclick HijackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, save the log, do Ctrl-A to Select All, and copy its contents here. Most of what it lists will be harmless or even essential, don't fix anything yet.
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#3 jjaycoon

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Posted 26 May 2004 - 06:30 PM

Here is my Hijack This log:

Logfile of HijackThis v1.97.7
Scan saved at 7:20:52 PM, on 5/26/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Kazaa\kazaa.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\BigFix\BigFix.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\Program Files\CompuServe 7.0\wcs2000.exe
C:\Documents and Settings\JC's\My Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = c:\searchpage.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = c:\searchpage.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = c:\searchpage.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = c:\searchpage.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = c:\searchpage.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = c:\searchpage.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer,Search = c:\searchpage.html
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = c:\searchpage.html
N2 - Netscape 6: user_pref("browser.startup.homepage","about:blank"); (C:\Documents and Settings\JC's\Application Data\Mozilla\Profiles\default\rcqc9ax8.slt\prefs.js)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [MediaFace Integration] C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe
O4 - HKLM\..\Run: [KAZAA] C:\Program Files\Kazaa\kazaa.exe /SYSTRAY
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CHotkey] mHotkey.exe
O4 - HKLM\..\Run: [SpyBlocs] C:\Program Files\SpyBlocs\SpyBlocs.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [window.exe] C:\WINDOWS\System32\window.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\QUICKENW\bagent.exe
O9 - Extra button: ICQ (HKLM)
O9 - Extra 'Tools' menuitem: ICQ (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O13 - DefaultPrefix: c:\searchpage.html?page=
O13 - WWW Prefix: c:\searchpage.html?page=
O13 - Home Prefix: c:\searchpage.html?page=
O13 - Mosaic Prefix: c:\searchpage.html?page=
O13 - FTP Prefix:
O13 - Gopher Prefix:
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.co...etup1.0.0.6.cab
O16 - DPF: {79B96C72-C0D0-4DC8-BC7E-9F314A918228} - http://ak.imgfarm.co...etup1.0.0.7.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{9DBFADE8-E261-48F0-975B-576C2F64EF32}: NameServer = 205.188.146.146

#4 jjaycoon

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Posted 27 May 2004 - 07:22 AM

Bump

#5 jjaycoon

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Posted 27 May 2004 - 03:44 PM

Bump

#6 jjaycoon

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Posted 28 May 2004 - 12:59 PM

Can anybody help with my Hijack This log:

Logfile of HijackThis v1.97.7
Scan saved at 7:20:52 PM, on 5/26/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Kazaa\kazaa.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\BigFix\BigFix.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\Program Files\CompuServe 7.0\wcs2000.exe
C:\Documents and Settings\JC's\My Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = c:\searchpage.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = c:\searchpage.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = c:\searchpage.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = c:\searchpage.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = c:\searchpage.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = c:\searchpage.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer,Search = c:\searchpage.html
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = c:\searchpage.html
N2 - Netscape 6: user_pref("browser.startup.homepage","about:blank"); (C:\Documents and Settings\JC's\Application Data\Mozilla\Profiles\default\rcqc9ax8.slt\prefs.js)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [MediaFace Integration] C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe
O4 - HKLM\..\Run: [KAZAA] C:\Program Files\Kazaa\kazaa.exe /SYSTRAY
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CHotkey] mHotkey.exe
O4 - HKLM\..\Run: [SpyBlocs] C:\Program Files\SpyBlocs\SpyBlocs.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [window.exe] C:\WINDOWS\System32\window.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\QUICKENW\bagent.exe
O9 - Extra button: ICQ (HKLM)
O9 - Extra 'Tools' menuitem: ICQ (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O13 - DefaultPrefix: c:\searchpage.html?page=
O13 - WWW Prefix: c:\searchpage.html?page=
O13 - Home Prefix: c:\searchpage.html?page=
O13 - Mosaic Prefix: c:\searchpage.html?page=
O13 - FTP Prefix:
O13 - Gopher Prefix:
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.co...etup1.0.0.6.cab
O16 - DPF: {79B96C72-C0D0-4DC8-BC7E-9F314A918228} - http://ak.imgfarm.co...etup1.0.0.7.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{9DBFADE8-E261-48F0-975B-576C2F64EF32}: NameServer = 205.188.146.146

#7 dave38

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Posted 28 May 2004 - 02:33 PM

Have Hijack This fix all of the following by placing a check in the appropriate boxes and hitting fix checked. Make sure all browser and all Windows Explorer windows are closed before fixing.

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = c:\searchpage.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = c:\searchpage.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = c:\searchpage.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = c:\searchpage.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = c:\searchpage.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = c:\searchpage.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = c:\searchpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer,Search = c:\searchpage.html
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = c:\searchpage.html
O4 - HKCU\..\Run: [window.exe] C:\WINDOWS\System32\window.exe

O13 - DefaultPrefix: c:\searchpage.html?page=
O13 - WWW Prefix: c:\searchpage.html?page=
O13 - Home Prefix: c:\searchpage.html?page=
O13 - Mosaic Prefix: c:\searchpage.html?page=
O13 - FTP Prefix:
O13 - Gopher Prefix:

O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.co...etup1.0.0.6.cab
O16 - DPF: {79B96C72-C0D0-4DC8-BC7E-9F314A918228} - http://ak.imgfarm.co...etup1.0.0.7.cab


Reboot, and delete the file C:\WINDOWS\System32\window.exe



These may be hidden files. See HERE for how to show hidden files.

I strongly urge you to dump Kazaa, and use a spyware free alternative. If you continue to use it, it is only a matter of time before you pick up more malware.

Please post a followup Hijack this log, and say if your problems persist.
Be wary of strong drink. It may make you shoot at tax collectors, and miss!
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