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OZEE

EMail Connectivity problems

3 posts in this topic

I'm the webmaster for our corp website. A coworker is having problems with connectivity to the email (POP3) server using Outlook. He gets the following error message:

 

Unable to connect to server (Account: 'username@website.com',POP3 Server: 'mail.website.com', Error Number :0x800ccc0e).

 

He also had problems with ping, ipconfig. tracert not working. For some reason, his path system variable was missing the system32 folder... We fixed that and those started working.

 

He is unable to ping our website. Other computers on the same network are able to ping and connect at the exact same time he is not able to.

 

Just for giggles, I had him send me a HJT log -- as follows:

 

Logfile of HijackThis v1.97.7

Scan saved at 5:20:55 PM, on 5/14/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\ArchestrA\aaLogger.exe

C:\PROGRA~1\Grisoft\AVG6\avgserv.exe

C:\WINDOWS\System32\DRIVERS\dcfssvc.exe

C:\Program Files\Common Files\Rockwell\EventServer.exe

C:\Program Files\Common Files\ArchestrA\NTServApp.exe

C:\PROGRA~1\ROCKWE~1\RSCOMMON\RSOBSERV.EXE

C:\WINDOWS\System32\inetsrv\inetinfo.exe

C:\WINDOWS\myCIO\VScan\McShield.exe

C:\Program Files\Microsoft SQL Server\MSSQL\Binn\MSSQL\Binn\sqlservr.exe

C:\WINDOWS\myCIO\Agent\myAgtSvc.exe

C:\WINDOWS\System32\nvsvc32.exe

C:\Program Files\Common Files\OPC Foundation\OPCENUM.EXE

C:\Program Files\KODAK\KODAK Picture Transfer Software\PTSsvc.exe

C:\Program Files\Common Files\Rockwell\RNADiagnosticsSrv.exe

C:\Program Files\Rockwell Software\RSView Enterprise\HMIDIAGNOSTICSLSTADAPT.exe

C:\Program Files\Rockwell Software\RSView Enterprise\ServerFramework.exe

C:\PROGRA~1\ROCKWE~1\RSLINX\RSLINX.EXE

C:\Program Files\Rockwell Software\RSLinx Enterprise\RSLinxNG.exe

C:\Program Files\Common Files\Rockwell\RsvcHost.exe

C:\Program Files\Common Files\ArchestrA\slssvc.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\TOSHIBA\TME3\Tmesbs32.exe

C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe

C:\Program Files\Common Files\Rockwell\EventClientMultiplexer.exe

C:\Program Files\Common Files\Rockwell\RnaDirServer.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Rockwell Software\RSView Enterprise\RsActivityLogServ.exe

C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe

C:\Program Files\TOSHIBA\TME3\TMESBS32.EXE

C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE

C:\Program Files\TOSHIBA\TME3\TMEEJME.EXE

C:\Program Files\Drag'n Drop CD\BinFiles\DragDrop.exe

C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe

C:\WINDOWS\System32\00THotkey.exe

C:\WINDOWS\System32\taskmgr.exe

C:\Program Files\Common Files\Rockwell\RNADirMultiplexor.exe

C:\Program Files\Rockwell Software\RSView Enterprise\TagSrv.exe

C:\PROGRA~1\ROCKWE~1\RSVIEW~4\HMITagsSCM.EXE

C:\PROGRA~1\ROCKWE~1\RSVIEW~4\HMITagsDDM.EXE

C:\Program Files\Rockwell Software\RSView Enterprise\HMITagsBTM.EXE

C:\toshiba\ivp\ism\ivpsvmgr.exe

C:\WINDOWS\System32\wuauclt.exe

C:\WINDOWS\System32\wisptis.exe

C:\WINDOWS\myCIO\Agent\myAgttry.exe

C:\PROGRA~1\MICROS~2\Office\OUTLOOK.EXE

C:\WINDOWS\msagent\AgentSvr.exe

C:\Program Files\LeechGet 2004\LeechGet.exe

C:\HJT\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cbsnews.com/sections/home/main100.shtml

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshiba.com

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = TPGProxyserver.ppicorp.powerpackaging.com:80

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.toshiba.com/

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O4 - HKLM\..\Run: [TosHKCW.exe] C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe

O4 - HKLM\..\Run: [TMESRV.EXE] C:\Program Files\TOSHIBA\TME3\TMESRV31.EXE /Logon

O4 - HKLM\..\Run: [TMESBS.EXE] C:\Program Files\TOSHIBA\TME3\TMESBS32.EXE /Client

O4 - HKLM\..\Run: [TMERzCtl.EXE] C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE /Service

O4 - HKLM\..\Run: [TMEEJME.EXE] C:\Program Files\TOSHIBA\TME3\TMEEJME.EXE

O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run

O4 - HKLM\..\Run: [myCIO.com Splash] C:\WINDOWS\myCIO\VScan\Splash.exe

O4 - HKLM\..\Run: [myCIO.com ASaP] C:\WINDOWS\myCIO\Agent\myagttry.exe

O4 - HKLM\..\Run: [Drag'n Drop CD] C:\Program Files\Drag'n Drop CD\BinFiles\DragDrop.exe /StartUp

O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP

O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\System32\00THotkey.exe

O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html

O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html

O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html

O8 - Extra context menu item: Download using LeechGet - file://C:\Program Files\LeechGet 2004\\AddUrl.html

O8 - Extra context menu item: Download using LeechGet Wizard - file://C:\Program Files\LeechGet 2004\\Wizard.html

O8 - Extra context menu item: Parse with LeechGet - file://C:\Program Files\LeechGet 2004\\Parser.html

O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html

O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html

O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 (HKLM)

O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 (HKLM)

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com

O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB

O16 - DPF: {40C83AF8-FEA7-4A6A-A470-431EE84A0886} (SecureObjectFactory Class) - http://virusscanasap.mcafeeasap.com/VS2/bin/myCioAgt.cab

O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab

O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.microsoft.com/productupdates/content/opuc.cab

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2003120...all/xscan53.cab

O16 - DPF: {9DBAFCCF-592F-FFFF-FFFF-00608CEC297C} - http://download.weatherbug.com/minibug/tri...uginstaller.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

 

There are alot of our industrial control programs loading up in this log. If you have any questions about any of them, let me know and I can answer them.

 

Also, he has a couple of other email accounts on other servers -- they all work fine... It's just ours that he's having problems with. And nobody else is reporting any problems...

 

Any thoughts???

 

TIA

Edited by OZEE

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