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#1 tbates

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Posted 27 May 2004 - 11:11 PM

Hello everyone, I am working on a clients PC that has a lot of problems.

My client informed me that everytime they go into My Computer, Explorer, Control Panel, and more it just freezes up. They have Windows 98 2nd Ed. Here is what I have done so far:

1. Ran all windows updates

Then in safe mode:

1. Deleted all temp files on hard drive
2. Scanned for virus's with Norton 2002 with latest updates and found nothing
3. Scanned for spyware with Adware and removed all junk found
4. Ran CWShredder (latest version) and it fixed a bunch of stuff
5. Ran HiJackThis v1.97.7 and removed the items with "jksearch" in them

A few final notes:

In the registry editor, under HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
I removed "applc", "search2020", "netturbo" and "dial32".

Below is what I have left in my log (Created in normal boot):

Logfile of HijackThis v1.97.7
Scan saved at 12:12:02 AM, on 05/28/2004
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\MDM.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\HPOOPM07.EXE
C:\PROGRAM FILES\MICROSOFT HARDWARE\POINT32.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\HP SHARE-TO-WEB\HPGS2WND.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\DIGITAL IMAGING\UNLOAD\HPQCMON.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\HP SHARE-TO-WEB\HPGS2WNF.EXE
C:\PROGRAM FILES\QUICKENW\QWDLLS.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\HP OFFICEJET K SERIES\BIN\HPODEV07.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\HP OFFICEJET K SERIES\BIN\HPOEVM07.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\HP OFFICEJET K SERIES\BIN\HPOSTS07.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\HP OFFICEJET K SERIES\BIN\HPOFXM07.EXE
C:\FIXER\HIJACKTHIS_V1.97.7\HIJACKTHIS.EXE

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [OEMCleanup] C:\WINDOWS\OPTIONS\OEMRESET.EXE
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\NAVAPW32.EXE
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr] C:\WINDOWS\SYSTEM\hpoopm07.exe
O4 - HKLM\..\Run: [POINTER] C:\PROGRA~1\MICROS~4\point32.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [NvColorInit] RUNDLL32.EXE NVQTWK.DLL,NvColorInit
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [Machine Debug Manager] C:\WINDOWS\SYSTEM\MDM.EXE
O4 - Startup: Quicken Startup.lnk = C:\Program Files\QUICKENW\QWDLLS.EXE
O4 - Startup: Billminder.lnk = C:\Program Files\QUICKENW\BILLMIND.EXE
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: HPAiODevice.lnk = C:\Program Files\Hewlett-Packard\HP OfficeJet K Series\bin\hpodev07.exe
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...7872.4153935185
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.mac...ash/swflash.cab
O16 - DPF: {7CF052DE-C74F-421B-B04A-3B3037EF5887} (CCMPGui Class) - http://64.124.45.181.../proxy/CCMP.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150...ip/RdxIE601.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com...ex/qtplugin.cab
O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.micros...ontent/opuc.cab
O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - http://officeupdate....nloads/outc.cab
O16 - DPF: {186E51E5-96A2-4BC5-8858-581932C15F82} (CardPrintStub Class) - http://home.hpphoto....s/cardprint.cab
O16 - DPF: Arcsoft Web Uploader - http://home.hpphoto....dFileApplet.cab
O16 - DPF: {A97608DD-6999-11D5-9C8C-0010A4F2D6BF} (QCOMCont Class) - http://www.quicken.c...01/qcominst.cab



Any help would be appreciated. The PC is now letting me into My Computer, Explorer, Control Panel, and more but still freezes once in a while.

What a mess they had!

Regards,
Torrey

#2 PGPhantom

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Posted 28 May 2004 - 01:07 AM

For jksearch - It will almost inevitably come back.

Please copy the contents of the quote box to notepad:

REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad]
"System"=-
[-HKEY_CLASSES_ROOT\CLSID\{061646A1-DC57-487D-B023-A938198C174E}]
[-HKEY_CLASSES_ROOT\CLSID\{4E8A9E72-8942-40EF-88DF-A559152F6B41}]
[-HKEY_CLASSES_ROOT\CLSID\{6E94CEC3-0C84-4310-AE20-CD4090178388}]

Hit save as and give it the name clear.reg under the filename set file types to all files. Save it to the desktop.After done double click the clear.reg when asked to merge say yes and reboot.

Find this file system32.dll which is probably in either:
  • c:\windows\system32\system32.dll
  • c:\windows\system\system32.dll
... and delete it.

Then fix these with hijackthis:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://jksearch.biz/redir.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://jksearch.biz/redir.php
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://jksearch.biz/redir.php
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://jksearch.biz/redir.php
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://jksearch.biz/redir.php
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = http://jksearch.biz/redir.php

You did an excellent job on the cleaning but be sure to delete the relevant files otherwise, they will come back e.g. dial32.

The log looks fairly clean with one exception ... In HijackThis delete:
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150...ip/RdxIE601.cab

Wait a few hours, reboot a couple of times and post a new log into this message for further review.

#3 tbates

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Posted 28 May 2004 - 01:50 AM

Thank you very much for your quick response!

I forgot to mention in my initial post that I did delete system32.dll already.

I did so much to this computer it's impossible to list all.

I did the notepad/copy & paste/running reg thing/rebooted and than reran hijackthis again. I had already previously removed all the jksearch entries it found prior to my post but checked again to make sure they where still gone and they where.

I did remove the mentioned with hijackthis this as you suggested and rebooted:

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150...ip/RdxIE601.cab


Should this concern me?

O16 - DPF: {7CF052DE-C74F-421B-B04A-3B3037EF5887} (CCMPGui Class) - http://64.124.45.181.../proxy/CCMP.cab


I will leave the PC on and connected via high speed internet while I turn in for a few hours and repost my hijackthis log for follow up.

Regards,
Torrey

#4 tbates

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Posted 28 May 2004 - 07:36 AM

Final Log after 5 hours and a few reboots:

Logfile of HijackThis v1.97.7
Scan saved at 8:30:20 AM, on 05/28/2004
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\MDM.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\HPOOPM07.EXE
C:\PROGRAM FILES\MICROSOFT HARDWARE\POINT32.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\HP SHARE-TO-WEB\HPGS2WND.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\DIGITAL IMAGING\UNLOAD\HPQCMON.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\HP SHARE-TO-WEB\HPGS2WNF.EXE
C:\PROGRAM FILES\QUICKENW\QWDLLS.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\HP OFFICEJET K SERIES\BIN\HPODEV07.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\HP OFFICEJET K SERIES\BIN\HPOEVM07.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\HP OFFICEJET K SERIES\BIN\HPOSTS07.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\HP OFFICEJET K SERIES\BIN\HPOFXM07.EXE
C:\FIXER\HIJACKTHIS_V1.97.7\HIJACKTHIS.EXE

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [OEMCleanup] C:\WINDOWS\OPTIONS\OEMRESET.EXE
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\NAVAPW32.EXE
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr] C:\WINDOWS\SYSTEM\hpoopm07.exe
O4 - HKLM\..\Run: [POINTER] C:\PROGRA~1\MICROS~4\point32.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [NvColorInit] RUNDLL32.EXE NVQTWK.DLL,NvColorInit
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [Machine Debug Manager] C:\WINDOWS\SYSTEM\MDM.EXE
O4 - Startup: Quicken Startup.lnk = C:\Program Files\QUICKENW\QWDLLS.EXE
O4 - Startup: Billminder.lnk = C:\Program Files\QUICKENW\BILLMIND.EXE
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: HPAiODevice.lnk = C:\Program Files\Hewlett-Packard\HP OfficeJet K Series\bin\hpodev07.exe
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...7872.4153935185
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.mac...ash/swflash.cab
O16 - DPF: {7CF052DE-C74F-421B-B04A-3B3037EF5887} (CCMPGui Class) - http://64.124.45.181.../proxy/CCMP.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com...ex/qtplugin.cab
O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.micros...ontent/opuc.cab
O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - http://officeupdate....nloads/outc.cab
O16 - DPF: {186E51E5-96A2-4BC5-8858-581932C15F82} (CardPrintStub Class) - http://home.hpphoto....s/cardprint.cab
O16 - DPF: Arcsoft Web Uploader - http://home.hpphoto....dFileApplet.cab
O16 - DPF: {A97608DD-6999-11D5-9C8C-0010A4F2D6BF} (QCOMCont Class) - http://www.quicken.c...01/qcominst.cab


Thanks again for your help.

Regards,
Torrey

#5 PGPhantom

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Posted 28 May 2004 - 09:58 AM

I do not see much else wrong with the log - Which is definitely a good thing. For any O16 entry, you can always delete these in HijackThis without worry. I actually recommend this many times, "Delete all O16" entries on a regular basis - Keeps the system running smoother.

They are downloaded apps that will simply redownload if you visit the relevant site that you need.

As a final note ...
Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications:
  • Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
  • Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
  • How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
  • How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.
To protect yourself further:
  • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
I also suggest that you delete any files from "temp", "tmp" folders. In Internet Explorer, click on "Tools" => "Internet Options" => "Delete Files" and select the box that says "Delete All Offline Content" and click on "OK" twice. Also, empty the recycle bin by right clicking on it and selecting "Empty Recycle Bin". These steps should be done on a regular basis.




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