• Announcements

    • Budfred

      IE 11 copy/paste problem

      It has come to our attention that people using Internet Explorer 11 (IE 11) are having trouble with copy/paste to the forum. If you encounter this problem, using a different browser like Firefox or Chrome seems to get around the problem. We do not know what the problem is, but it seems to be specific to IE 11 and we are hopeful that Microsoft will eventually fix it.
Sign in to follow this  
Followers 0
PCsBlues

Spyware/Viruses keep popping up. Help!

11 posts in this topic

I found a few viruses and a ton of spyware on my kid's PC. It somehow hijacked Windows Media Player. After realizing that the Restore function had been enabled, I cleaned everything with Adaware, Spybot and SpySweeper, scanned using McAfee (which removed 2 viruses), installed a new version of WMP and got all the latest MS critical updates.

 

But when I reboot, the spyware comes back. Looking at Adaware, it notes registry changes from VX2BetterInternet and StopPop.

 

Also, Adaware et a. occasionally notes that some things can't currently be removed (like c:windows\twaintec.dll), but after it runs when the PC is rebooted, everything "seems" fine, though it obviously isn't.

 

Here is my log. Can someone tell me how to prevent this stuff from coming back to life after a reboot? Thanks.

 

Logfile of HijackThis v1.97.7

Scan saved at 1:40:03 AM, on 5/29/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\System32\bsqhja.exe

C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe

C:\PROGRA~1\mcafee.com\agent\mcagent.exe

c:\progra~1\mcafee.com\vso\mcvsescn.exe

C:\Program Files\MSN Messenger\msnmsgr.exe

c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe

C:\WINDOWS\System32\nvsvc32.exe

c:\progra~1\mcafee.com\vso\mcvsftsn.exe

c:\PROGRA~1\mcafee.com\vso\mcshield.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Lavasoft\Ad-aware 6\Ad-aware.exe

C:\Documents and Settings\Zachary Lee.ZACHARY\Desktop\HijackThis\HijackThis.exe

 

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.webroot.com/php/disp0201.php?pc...2208&oc=11&ps=F

R3 - Default URLSearchHook is missing

O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINDOWS\twaintec.dll

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [dmzcqfyf] C:\WINDOWS\System32\bsqhja.exe

O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask

O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"

O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe

O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\mcupdate.exe

O4 - HKLM\..\Run: [alchem] C:\WINDOWS\alchem.exe

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background

O16 - DPF: IEVtechXL - http://www.vport.com/plugin/IEVTech.cab

O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwa...director/sw.cab

O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200212...meInstaller.exe

O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m...81/mcinsctl.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...8134.6763888889

O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m...,19/mcgdmgr.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...363/mcfscan.cab

Edited by PCsBlues

Share this post


Link to post
Share on other sites

I'm just checking some things out and will post some info here shortly.

I'm just getting someone to double check my suggestions. Hopefully an answer for you shortly.

Edited by kwgagel

Share this post


Link to post
Share on other sites

Thanks, kwgagel.

 

BTW, I just did a VirusScan and while no files were found infected, it found the following programs:

 

IPSentry

Adware-SearchCentrix

 

Looking carefully, it looks like they exist in my Temporary Files (but possibly for a different user for this PC).

 

The wierd thing is that I see a folder I've never seen before. Under

c:\documents and settings, a folder that looks a little like the user name I set on this machine. Specifically, it says: firstnamelastname.firstname

 

Also mentions:

 

alchem.exe

preInsTT.exe

twaintec.dll

 

I'm positive I saw these things mentioned previously today when I used Adaware, Spybot, etc. I must have some type of virus/spyware that changes itself and loads up every time the machine is booted.

 

Thanks for taking an interest - I appreciate it.

Edited by PCsBlues

Share this post


Link to post
Share on other sites

Last thing.

 

The one file that won't let me delete it is:

 

c:\windows\twaintec.dll

 

Could this be the file that starts everything?

Share this post


Link to post
Share on other sites

Someone else will be helping you on this. (I'm told I'm rushing in and have been asked to finish training before posting). If no one has helped you out within the next 24 hours let me know by posting here again. In the mean time I'll see if I can get someone to review what I have and get back to you.

Share this post


Link to post
Share on other sites

Great.

 

Thanks to you and anyone else who can help.

 

I saw there's an article here about alchem.exe, but I couldn't read it (the hosted site is out of bandwidth).

Share this post


Link to post
Share on other sites

I am filling in...

 

You are running HJT from your Desktop and this means that you will end up with backups all over it. You may want to put it in a folder you create like C:\HJT before you run it. Then....

 

Please run HJT and mark/fix:

 

R3 - Default URLSearchHook is missing

O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINDOWS\twaintec.dll

O4 - HKLM\..\Run: [dmzcqfyf] C:\WINDOWS\System32\bsqhja.exe

O4 - HKLM\..\Run: [alchem] C:\WINDOWS\alchem.exe

 

Then reboot into Safe Mode and find/delete. Hopefully the DLL will be gone already, but make sure Windows is set to show all hidden files to be sure. The first one may have morphed into a different random name. If you can't find it, please look for another randomly named EXE in the same folder and delete it, but don't empty your Recycle Bin:

 

C:\WINDOWS\System32\bsqhja.exe

C:\WINDOWS\twaintec.dll

C:\WINDOWS\alchem.exe

 

Then reboot and post a fresh log...

Share this post


Link to post
Share on other sites

Budfred,

 

Well, just before I ran HT, I ran Adaware, and I didn't see any of the viruses/spyware that I usually see after a reboot.

 

But I ran HT as you instructed. Got rid of the searchhook thing, but my "new" log didn't have anything about twaintec, bsqhja or alchem.

 

I booted then in Safe Mode. Found alchem in the windows folder and deleted it (along with an alchem pf file in the prefetch folder).

 

Didn't find anything for bsqhja, but I did find several alchem files in my spysweeper quarantine folder - i assume that's ok to leave alone.

 

Anything else I'm missing? Here's my new log

 

Thanks again.

 

Logfile of HijackThis v1.97.7

Scan saved at 10:00:00 AM, on 5/30/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe

C:\PROGRA~1\mcafee.com\agent\mcagent.exe

c:\progra~1\mcafee.com\vso\mcvsescn.exe

C:\Program Files\MSN Messenger\msnmsgr.exe

c:\progra~1\mcafee.com\vso\mcvsftsn.exe

C:\Program Files\Messenger\msmsgs.exe

c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe

C:\WINDOWS\System32\nvsvc32.exe

c:\PROGRA~1\mcafee.com\vso\mcshield.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\HijackThis\HijackThis.exe

 

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.webroot.com/php/disp0201.php?pc...2208&oc=11&ps=F

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask

O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"

O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe

O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\mcupdate.exe

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Messenger (HKLM)

O16 - DPF: IEVtechXL - http://www.vport.com/plugin/IEVTech.cab

O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwa...director/sw.cab

O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200212...meInstaller.exe

O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m...81/mcinsctl.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...8134.6763888889

O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m...,19/mcgdmgr.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...363/mcfscan.cab

Share this post


Link to post
Share on other sites

Looks like you got it all... You can clean that quarantine files out too, I think the program gives you that option and I don't think you want to use those files again... :lol:

 

Here is my prevention speech to help avoid getting infected again:

 

This is a good time to set up protection against further attacks. Read the article linked below about "How did I get infected". You need an antivirus that is updated, a good firewall and a spyware blocker like SpywareBlaster and also IE-Spyads. All of these have good free versions available... be very cautious about any security software that advertises in popups or other intrusive ways, they are not only usually useless, but also often have malware in them....

Share this post


Link to post
Share on other sites
Sign in to follow this  
Followers 0