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      IE 11 copy/paste problem

      It has come to our attention that people using Internet Explorer 11 (IE 11) are having trouble with copy/paste to the forum. If you encounter this problem, using a different browser like Firefox or Chrome seems to get around the problem. We do not know what the problem is, but it seems to be specific to IE 11 and we are hopeful that Microsoft will eventually fix it.
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leahpablo

HijackThis Log

3 posts in this topic

Could you please check this log?

Thanks!

 

Logfile of HijackThis v1.97.7

Scan saved at 5:54:09 PM, on 5/29/2004

Platform: Windows ME (Win9x 4.90.3000)

MSIE: Internet Explorer v5.50 (5.50.4134.0600)

 

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL

C:\WINDOWS\SYSTEM\MSGSRV32.EXE

C:\WINDOWS\SYSTEM\mmtask.tsk

C:\WINDOWS\SYSTEM\MPREXE.EXE

C:\WINDOWS\SYSTEM\MSTASK.EXE

C:\WINDOWS\SYSTEM\STIMON.EXE

C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSRTE.EXE

C:\WINDOWS\SYSTEM\DEVLDR16.EXE

C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE

C:\WINDOWS\EXPLORER.EXE

C:\WINDOWS\CTPNPSCN.EXE

C:\WINDOWS\TASKMON.EXE

C:\WINDOWS\SYSTEM\SYSTRAY.EXE

C:\WINDOWS\SYSTEM\WMIEXE.EXE

C:\PROGRAM FILES\HEWLETT-PACKARD\HP SHARE-TO-WEB\HPGS2WND.EXE

C:\PROGRAM FILES\HEWLETT-PACKARD\HP SHARE-TO-WEB\HPGS2WNF.EXE

C:\PROGRAM FILES\MCAFEE.COM\AGENT\MCAGENT.EXE

C:\PROGRAM FILES\MCAFEE\SPAMKILLER\MSKSRVR.EXE

C:\PROGRAM FILES\MCAFEE\SPAMKILLER\MSKAGENT.EXE

C:\PROGRAM FILES\ADAPTEC\DIRECTCD\DIRECTCD.EXE

C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHLD.EXE

C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSESCN.EXE

C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE

C:\WINDOWS\SYSTEM\DDHELP.EXE

C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE

C:\WINDOWS\SYSTEM\SPOOL32.EXE

C:\PROGRAM FILES\AIM\AIM.EXE

C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSFTSN.EXE

C:\WINDOWS\SYSTEM\PSTORES.EXE

C:\WINDOWS\SYSTEM\HPZSTATX.EXE

C:\PROGRAM FILES\SPYWAREGUARD\SGMAIN.EXE

C:\PROGRAM FILES\SPYWAREGUARD\SGBHP.EXE

C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE

C:\MY DOCUMENTS\HIJACKTHIS.EXE

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.charter.msn.com/

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com

F1 - win.ini: run=C:\WINDOWS\CTPNPSCN.EXE hpfsched

O2 - BHO: (no name) - {4401FDC3-7996-4774-8D2B-C1AE9CD6CC25} - C:\PROGRAM FILES\E-BOOK SYSTEMS\FLIPVIEWER\FPLAUNCH.DLL

O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\PROGRAM FILES\SPYWAREGUARD\DLPROTECT.DLL

O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX

O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL

O4 - HKLM\..\Run: [scanRegistry] C:\WINDOWS\scanregw.exe /autorun

O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe

O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s

O4 - HKLM\..\Run: [systemTray] SysTray.Exe

O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme

O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe

O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers

O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe

O4 - HKLM\..\Run: [share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

O4 - HKLM\..\Run: [speed racer] C:\Program Files\Creative\PlayCenter\CTSRReg.exe

O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE

O4 - HKLM\..\Run: [updReg] C:\WINDOWS\Updreg.exe

O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\MCAFEE.COM\AGENT\mcagent.exe

O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\MCAFEE.COM\AGENT\McUpdate.exe

O4 - HKLM\..\Run: [MSKServerExe] C:\Program Files\McAfee\SpamKiller\MSKSrvr.exe

O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\MCAFEE\SPAMKI~1\MSKAGENT.EXE

O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\MCAFEE\SPAMKI~1\MSKDETCT.EXE /startup

O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\ADAPTEC\DIRECTCD\DIRECTCD.EXE

O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime

O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\MCAFEE.COM\VSO\MCMNHDLR.EXE" /checktask

O4 - HKLM\..\Run: [VirusScan Online] "C:\PROGRA~1\MCAFEE.COM\VSO\mcvsshld.exe"

O4 - HKLM\..\Run: [devldr16.exe] C:\WINDOWS\SYSTEM\devldr16.exe

O4 - HKLM\..\Run: [CreateCD] C:\PROGRA~1\ADAPTEC\EASYCD~1\CREATECD\CREATECD.EXE -r

O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme

O4 - HKLM\..\RunServices: [schedulingAgent] mstask.exe

O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe

O4 - HKLM\..\RunServices: [stillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE

O4 - HKLM\..\RunServices: [McVsRte] C:\PROGRA~1\MCAFEE.COM\VSO\mcvsrte.exe /embedding

O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet

O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe

O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe

O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM

O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM

O9 - Extra button: Related (HKLM)

O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)

O9 - Extra button: Encarta Encyclopedia (HKLM)

O9 - Extra 'Tools' menuitem: Encarta Encyclopedia (HKLM)

O9 - Extra button: Define (HKLM)

O9 - Extra 'Tools' menuitem: Define (HKLM)

O9 - Extra button: AIM (HKLM)

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potc_x.cab

O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab

O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! Webcam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab

O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...8069.6259953704

O16 - DPF: Yahoo! Euchre - http://download.games.yahoo.com/games/clients/y/et1_x.cab

O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://fpdownload.macromedia.com/pub/shock...ector/swdir.cab

O16 - DPF: {BA83FD38-CE14-4DA3-BEF5-96050D55F78A} (FViewerLoading Class) - http://www.flipviewer.com/exe/fvgen1.cab

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Hello,

 

Please make sure you have all of your browser windows closed including this one and run Hijackthis, perform a scan and place a check next to the following

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com

 

Click on Fix checked.

 

Please reboot and post a new log

 

 

Here are some resources for preventing future infections. IESPYAD can prevent the problem we just fixed from happening.

 

SpywareBlaster doesn't scan and clean for spyware - it prevents it from ever being installed.

http://www.wilderssecurity.com/spywareblaster.html

 

IE-SPYAD puts over 4000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.

http://www.staff.uiuc.edu/~ehowes/resource.htm#IESPYAD

 

Both are very small free programs that you run once, and then just occasionally to check for updates.

 

And also see TonyKlein's good advice

So how did I get infected in the first place?

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Thanks, but I went on vacation since the last post and my brother has been trying to fix the computer. He has downloaded SpySweeper and deleted Adaware and Spyblaster/guard b/c he said the were getting all kinds of error messages and spyware even with the AdAware and SpyBlaster &Guard. None of the things you suggested to fix are on the Hijack log anymore. Here is a new post.

Can you please help?

Thanks

 

Logfile of HijackThis v1.97.7

Scan saved at 9:25:44 AM, on 6/7/2004

Platform: Windows ME (Win9x 4.90.3000)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL

C:\WINDOWS\SYSTEM\MSGSRV32.EXE

C:\WINDOWS\SYSTEM\mmtask.tsk

C:\WINDOWS\SYSTEM\MPREXE.EXE

C:\WINDOWS\SYSTEM\MSTASK.EXE

C:\WINDOWS\SYSTEM\STIMON.EXE

C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSRTE.EXE

C:\WINDOWS\SYSTEM\DEVLDR16.EXE

C:\WINDOWS\EXPLORER.EXE

C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE

C:\WINDOWS\CTPNPSCN.EXE

C:\WINDOWS\TASKMON.EXE

C:\WINDOWS\SYSTEM\SYSTRAY.EXE

C:\WINDOWS\SYSTEM\WMIEXE.EXE

C:\PROGRAM FILES\HEWLETT-PACKARD\HP SHARE-TO-WEB\HPGS2WND.EXE

C:\PROGRAM FILES\HEWLETT-PACKARD\HP SHARE-TO-WEB\HPGS2WNF.EXE

C:\PROGRAM FILES\CREATIVE\SBLIVE\AUDIOHQ\AHQTB.EXE

C:\PROGRAM FILES\MCAFEE.COM\AGENT\MCAGENT.EXE

C:\PROGRAM FILES\MCAFEE\SPAMKILLER\MSKSRVR.EXE

C:\PROGRAM FILES\MCAFEE\SPAMKILLER\MSKAGENT.EXE

C:\PROGRAM FILES\ADAPTEC\DIRECTCD\DIRECTCD.EXE

C:\WINDOWS\SYSTEM\QTTASK.EXE

C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHLD.EXE

C:\PROGRAM FILES\INTERNET OPTIMIZER\OPTIMIZE.EXE

C:\WINDOWS\SYSTEM\MCIRIPT.EXE

C:\PROGRAM FILES\AUTOUPDATE\AUTOUPDATE.EXE

C:\PROGRAM FILES\ADAPTEC\EASY CD CREATOR 4\CREATECD\CREATECD.EXE

C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSESCN.EXE

C:\PROGRAM FILES\INTERNET OPTIMIZER\ACTALERT.EXE

C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE

C:\WINDOWS\SYSTEM\DDHELP.EXE

C:\PROGRAM FILES\WEBROOT\SPY SWEEPER\SPYSWEEPER.EXE

C:\WINDOWS\SYSTEM\PSTORES.EXE

C:\WINDOWS\SYSTEM\SPOOL32.EXE

C:\WINDOWS\SYSTEM\HPZSTATX.EXE

C:\MY DOCUMENTS\HIJACKTHIS.EXE

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.charter.msn.com

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

F1 - win.ini: run=C:\WINDOWS\CTPNPSCN.EXE hpfsched

O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL

O4 - HKLM\..\Run: [scanRegistry] C:\WINDOWS\scanregw.exe /autorun

O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe

O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s

O4 - HKLM\..\Run: [systemTray] SysTray.Exe

O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme

O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe

O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers

O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe

O4 - HKLM\..\Run: [share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

O4 - HKLM\..\Run: [speed racer] C:\Program Files\Creative\PlayCenter\CTSRReg.exe

O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE

O4 - HKLM\..\Run: [updReg] C:\WINDOWS\Updreg.exe

O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\MCAFEE.COM\AGENT\mcagent.exe

O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\MCAFEE.COM\AGENT\MCUPDATE.EXE

O4 - HKLM\..\Run: [MSKServerExe] C:\Program Files\McAfee\SpamKiller\MSKSrvr.exe

O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\MCAFEE\SPAMKI~1\MSKAGENT.EXE

O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\MCAFEE\SPAMKI~1\MSKDETCT.EXE /startup

O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\ADAPTEC\DIRECTCD\DIRECTCD.EXE

O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime

O4 - HKLM\..\Run: [Adstartup] C:\WINDOWS\SYSTEM\Adstartup.exe

O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\MCAFEE.COM\VSO\MCMNHDLR.EXE" /checktask

O4 - HKLM\..\Run: [VirusScan Online] C:\PROGRA~1\MCAFEE.COM\VSO\MCVSSHLD.EXE

O4 - HKLM\..\Run: [internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"

O4 - HKLM\..\Run: [r67i36g] MCIRIPT.EXE

O4 - HKLM\..\Run: [AutoUpdater] "c:\Program Files\AutoUpdate\AutoUpdate.exe"

O4 - HKLM\..\Run: [devldr16.exe] C:\WINDOWS\SYSTEM\devldr16.exe

O4 - HKLM\..\Run: [CreateCD] C:\PROGRA~1\ADAPTEC\EASYCD~1\CREATECD\CREATECD.EXE -r

O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme

O4 - HKLM\..\RunServices: [schedulingAgent] mstask.exe

O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe

O4 - HKLM\..\RunServices: [stillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE

O4 - HKLM\..\RunServices: [McVsRte] C:\PROGRA~1\MCAFEE.COM\VSO\MCVSRTE.EXE /embedding

O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet

O4 - HKCU\..\Run: [spySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0

O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe

O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM

O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)

O9 - Extra button: Encarta Encyclopedia (HKLM)

O9 - Extra 'Tools' menuitem: Encarta Encyclopedia (HKLM)

O9 - Extra button: Define (HKLM)

O9 - Extra 'Tools' menuitem: Define (HKLM)

O9 - Extra button: AIM (HKLM)

O9 - Extra button: Sidesearch (HKLM)

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shock...ash/swflash.cab

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/7b77298...all/xscan53.cab

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