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Help - I've got a virus


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#1 samuelo

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Posted 04 June 2004 - 12:25 AM

Please help. I've got a virus on my computer. My system is really slow & also my friends keep telling me that my Hotmail account sends them random messages.

I've run Norton Anti-virus but surprise, surprise it says that my system is clean.

Below is my Hijack This log. Do you see anything strange?

Logfile of HijackThis v1.97.6
Scan saved at 11:56:55, on 04/06/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\System32\ICO.EXE
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Sony\HotKey Utility\HKWnd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Nikon\NkView5\NkvMon.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Sony Handheld\HOTSYNC.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Sony\vaio media music server\SSSvr.exe
C:\Program Files\sony\photo server 20\appsrv\PicAppSrv.exe
C:\Program Files\Common Files\Sony Shared\vaio media platform\sv_httpd.exe
C:\Program Files\Common Files\sony shared\vaio media platform\SV_Httpd.exe
C:\Program Files\Common Files\Sony Shared\vaio media platform\UPnPFramework.exe
C:\Program Files\Common Files\sony shared\vaio media platform\UPnPFramework.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Samir Thapa\Desktop\hijackthis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [Tapicfg.exe] C:\WINDOWS\System32\tapicfg.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView5\NkvMon.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.club-vaio.sony-europe.com/
O15 - Trusted Zone: *.Sony-europe.com
O15 - Trusted Zone: *.Sonystyle-europe.com
O15 - Trusted Zone: *.Vaio-link.com
O16 - DPF: {02BED220-FBC7-4392-93A2-3A50B056F78E} - http://down.plaxo.co...ease/instub.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com...ex/qtplugin.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.micros...ontent/opuc.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...7874.0544212963
O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) - http://www.microsoft.../20/SassCln.CAB
O16 - DPF: {A977FF0C-8757-4E76-8533-482F91946233} (session Class) - http://dl.sayclub.co...ayctl/sayax.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.app.../ITDetector.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{32C8AC9A-3130-414D-80A9-1E43958B26ED}: NameServer = 202.96.209.6 202.96.209.133

#2 thyme

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Posted 04 June 2004 - 01:21 AM

Hi samuelo

tapicfg.exe is a coolwebsearch hijacker

download & run cwshredder from this link

http://www.spywarein.../downloads.html

then post back another log

#3 samuelo

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Posted 04 June 2004 - 09:29 PM

Thyme - Thanks for the advice. Here is the updated Hijack This log

Logfile of HijackThis v1.97.6
Scan saved at 10:16:59, on 05/06/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\System32\ICO.EXE
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Sony\HotKey Utility\HKWnd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Nikon\NkView5\NkvMon.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Sony Handheld\HOTSYNC.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Sony\vaio media music server\SSSvr.exe
C:\Program Files\sony\photo server 20\appsrv\PicAppSrv.exe
C:\Program Files\Common Files\Sony Shared\vaio media platform\sv_httpd.exe
C:\Program Files\Common Files\sony shared\vaio media platform\SV_Httpd.exe
C:\Program Files\Common Files\Sony Shared\vaio media platform\UPnPFramework.exe
C:\Program Files\Common Files\sony shared\vaio media platform\UPnPFramework.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Samir Thapa\Desktop\hijackthis\HijackThis.exe

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView5\NkvMon.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.club-vaio.sony-europe.com/
O15 - Trusted Zone: *.Sony-europe.com
O15 - Trusted Zone: *.Sonystyle-europe.com
O15 - Trusted Zone: *.Vaio-link.com
O16 - DPF: {02BED220-FBC7-4392-93A2-3A50B056F78E} - http://down.plaxo.co...ease/instub.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com...ex/qtplugin.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.micros...ontent/opuc.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...7874.0544212963
O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) - http://www.microsoft.../20/SassCln.CAB
O16 - DPF: {A977FF0C-8757-4E76-8533-482F91946233} (session Class) - http://dl.sayclub.co...ayctl/sayax.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.app.../ITDetector.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{32C8AC9A-3130-414D-80A9-1E43958B26ED}: NameServer = 202.96.209.6 202.96.209.133

What is carpserve.exe?

#4 thyme

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Posted 05 June 2004 - 01:43 AM

Hi samuelo

carpserve.exe info

Process File: carpserv or carpserv.exe
Process Name: CARPService
Description: Background application that allows the internal modem speaker and allows you to listen to the dial-up sounds. It is related with Zoltrix modems.
Company: Zoltrix International limited
System Process: No
Security Risk ( Virus/Trojan/Worm/Adware/Spyware ): No
Common Errors: N/A

#5 samuelo

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Posted 05 June 2004 - 08:55 PM

Thanks. Anything else that looks suspicious in my Hijack This log.

Friends keep telling me that my Hotmail sends them messages with text that can't be read. Do you have any idea which virus might be causing this? And what I can do to get rid of it?

#6 thyme

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Posted 06 June 2004 - 02:35 AM

Hi samuelo

your log looks ok, nothing obvious.

I had a friend that kept sending messages i couldn't read just garbage lines of alphabetical nonsense.
It was just some form of spam mail, and something to do with my own filter settings for mail.

You could do an online scan of your computer to check for viruses, for peace of mind, here is a link to panda (free service)

http://www.pandasoft...n_principal.htm

#7 samuelo

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Posted 06 June 2004 - 07:43 PM

Thanks. I did the scan and nothing seems to be wrong.




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