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pcoach4u

Slow computer

6 posts in this topic

I am working with a clients computer that has malware on it. Very slow etc. I already have a hijack this log file, and have access to the needed tools.

 

Welcome guidence...

 

 

pcoach4u

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Hi pcoach4u,

 

Could you please post a hijackthis log by coping it into a new post below and explain what seems to be the problem?

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Here is the log file: She mainly said generaly slower progressively. I am on it right now in my office.

 

Logfile of HijackThis v1.97.7

Scan saved at 10:08:16 PM, on 6/9/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe

C:\WINDOWS\System32\nvsvc32.exe

C:\WINDOWS\system32\netclnt.exe

C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe

C:\Program Files\Dell\AccessDirect\dadapp.exe

C:\PROGRA~1\NORTON~1\navapw32.exe

C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe

C:\Program Files\Dell\Support\Alert\bin\DAMon.exe

C:\Program Files\Dell\AccessDirect\DadTray.exe

C:\WINDOWS\System32\wuamgrd.exe

C:\Program Files\Messenger\msmsgs.exe

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE

C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe

C:\hijackthis\HijackThis.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Microsoft Money\System\urlmap.exe

 

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://www.dellnet.com/

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

http://www.dellnet.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://www.dellnet.com/

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program

Files\Norton AntiVirus\NavShExt.dll

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program

Files\Microsoft Money\System\mnyviewer.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -

C:\Program Files\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -

C:\WINDOWS\System32\msdxm.ocx

O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common

Files\Microsoft Shared\Works Shared\WkUFind.exe

O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe

O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe

O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5

\DirectCD\DirectCD.exe"

O4 - HKLM\..\Run: [Dell|Alert] C:\Program

Files\Dell\Support\Alert\bin\DAMon.exe

O4 - HKLM\..\Run: [b6619DEA] C:\WINDOWS\System32\ewbgajmdgwu.exe

O4 - HKLM\..\Run: [Microsoft Update] wuamgrd.exe

O4 - HKLM\..\Run: [Windows Update] C:\WINDOWS\System32\fodbvh.exe

O4 - HKLM\..\RunServices: [Microsoft Update] wuamgrd.exe

O4 - HKLM\..\RunServices: [DD0033E1] C:\WINDOWS\System32\ewbgajmdgwu.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [EPSON Stylus C40 Series] C:\WINDOWS\System32

\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /A "C:\WINDOWS\System32\E_S5F.tmp"

O4 - HKCU\..\Run: [symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1

\SNDMon.EXE

O4 - HKCU\..\Run: [Microsoft Update] wuamgrd.exe

O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?

O9 - Extra button: Related (HKLM)

O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)

O9 - Extra button: Real.com (HKLM)

O9 - Extra button: MoneySide (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Messenger (HKLM)

O16 - DPF: {4F5E4276-C120-11D6-A1FD-00508B9D48EA} (dldisplay Class) -

http://www.gamehouse.com/ghdlctl.cab

O16 - DPF: {69FD62B1-0216-4C31-8D55-840ED86B7C8F} -

http://installs.hotbar.com/installs/hotbar...rams/hotbar.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -

http://v4.windowsupdate.microsoft.com/CAB/...icode/iuctl.CAB?

37847.6488425926

O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) -

http://games-dl.real.com/gameconsole/Bundl...ArcadeRdxIE.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -

http://download.macromedia.com/pub/shockwa...ash/swflash.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{B40FFCFB-FF47-427F-9933-

71E13D65E59C}: NameServer = 192.168.0.1

 

 

 

pcoach4u

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Red,

 

I see the dateof the infection is 5-24-04 and have deleted 6 files so far, not made any changes yet in the HJT log so it is clean for you to work with. Have identified 6 entries so far to remove.

 

pcoach4u

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I finished this computer. It had 3 worms on it. WelchiaB, NachiaB andSDBOT Removed them all, put on AVG, Z/A and Spywareblaster.

Customer was a happy camper.

 

 

pcoach4u

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