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#1 N1974

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Posted 10 June 2004 - 02:36 PM

Any chance of a bit of help? Like many others I have had my homepage hijacked, and IE goes to about:blank every time I log on. I have downloaded Hijack This, and it has given me the following 'log'. Where do I go from here?

Logfile of HijackThis v1.97.7
Scan saved at 20:35:10, on 10/06/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
C:\PROGRA~1\NORTON~2\navapw32.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Norton Utilities\SYSDOC32.EXE
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Speed Disk\nopdb.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\System32\CMMON32.EXE
C:\Documents and Settings\Neal Parker\My Documents\Neal\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\System32\cehljc.dll/sp.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\System32\cehljc.dll/sp.html (obfuscated)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\System32\cehljc.dll/sp.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\System32\cehljc.dll/sp.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\System32\cehljc.dll/sp.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.wanadoo.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\System32\cehljc.dll/sp.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Freeserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {DB1BDF12-41F0-4A9C-AA8E-23F6E3156E65} - C:\WINDOWS\System32\cehljc.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~2\navapw32.exe
O4 - HKLM\..\Run: [Lexmark X73 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe
O4 - HKLM\..\Run: [Lexmark X73 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RabbitWannaHome] C:\WINDOWS\rabbit.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - HKCU\..\Run: [Spyware-Cop] "C:\PROGRA~1\SPYWAR~1\Spyware-Cop.exe" /s
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: Norton System Doctor.lnk = C:\Program Files\Norton Utilities\SYSDOC32.EXE
O9 - Extra button: Researcher (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Freeserve (HKCU)
O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk/
O16 - DPF: {11111111-1111-1111-1111-111111113456} - file://c:\info6_s.cab
O16 - DPF: {2048B51E-8D74-4762-82CE-B48CF545EEEA} (CAX Object) - http://start.gibnetl...aler/eu_cax.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...7971.4731944444
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{FB28B2C9-812C-4C76-AA12-E455823423B7}: NameServer = 195.92.195.95 195.92.195.94

#2 N1974

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Posted 15 June 2004 - 01:31 PM

Bump!

#3 PGPhantom

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Posted 18 June 2004 - 09:49 AM

:) Just so that you know you are not being ignored - I will handle this case for you but I need to ask for your patience while I review the log

Please keep an eye on this message for a resolution shortly.

#4 PGPhantom

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Posted 18 June 2004 - 10:02 AM

  • Please create a new directory C:\HJT and move the HijackThis.exe file into that directory and only run it from there. That way we can ensure that we have the backup files available in the event that they are needed.
  • How to Remove CoolWebSearch with CoolWeb Shredder <= Please click on this link for instructions on how to download and use CoolWebSearch Shredder which will help remove a CWS infection on your computer. Make sure you close all programs and windows before running it and be sure to click on the "Fix" button.
  • Run HijackThis, click on "Scan" and then place a check mark in the following boxes, And click on "Fix Checked":
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\System32\cehljc.dll/sp.html (obfuscated)
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\System32\cehljc.dll/sp.html (obfuscated)
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\System32\cehljc.dll/sp.html (obfuscated)
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\System32\cehljc.dll/sp.html (obfuscated)
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\System32\cehljc.dll/sp.html (obfuscated)
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.wanadoo.co.uk/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\System32\cehljc.dll/sp.html (obfuscated)
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
    O2 - BHO: (no name) - {DB1BDF12-41F0-4A9C-AA8E-23F6E3156E65} - C:\WINDOWS\System32\cehljc.dll
    O4 - HKLM\..\Run: [RabbitWannaHome] C:\WINDOWS\rabbit.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk/
    O16 - DPF: {11111111-1111-1111-1111-111111113456} - file://c:\info6_s.cab
    O16 - DPF: {2048B51E-8D74-4762-82CE-B48CF545EEEA} (CAX Object) - http://start.gibnetl...aler/eu_cax.cab
  • The following are optional to delete as they are resource hogs:
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
  • Please reboot into safe mode - How do I boot into "Safe" mode?
  • The following FILES, DIRECTORIES and DIRECTORY CONTENTS (But not the directory) need to be deleted while in safe mode. Make sure your settings allow you to view "Hidden files". Open up any explorer windows and click on "Tools" => "Folder Options" => "View" and be sure to check off "Show Hidden Files and Folders". If the files etc listed are not present - Do not worry, just delete those that you can find. If no path is listed, you may need to search for the file(s) - To search, click on "Start" => "Search" => "For Files and Folders" => "All Files and Folders" and type in the file name. You can delete it right from the search results window.
    • DIRECTORY CONTENTS (But not the directory)
      • C:\Windows\Temp\
      • C:\Documents and Settings\<Your Profile>\Local Settings\Temporary Internet Files\ <=This will delete all your cached internet content including cookies. This is recommended and strongly suggested.
      • C:\Documents and Settings\<Your Profile>\Local Settings\Temp\
      • C:\Documents and Settings\<Any other users Profile>\Local Settings\Temporary Internet Files\
      • C:\Documents and Settings\<Any other users Profile>\Local Settings\Temp\
      • Empty your "Recycle Bin"
    • DIRECTORIES
      • Nothing Yet
    • FILES
      • C:\WINDOWS\System32\cehljc.dll
      • C:\WINDOWS\rabbit.exe
  • Reboot again and log in normally, repost a new HijackThis log into this message for further review.


#5 N1974

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Posted 18 June 2004 - 12:36 PM

PGPhantom... you are a genius!

Thank you so much for your help. It seems to have worked


Cheers

N1974

:D

#6 PGPhantom

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Posted 18 June 2004 - 01:27 PM

Glad to of been of service :)

Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications:
  • Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
  • Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
  • How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
  • How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.
To protect yourself further:
  • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
I also suggest that you delete any files from "temp", "tmp" folders. In Internet Explorer, click on "Tools" => "Internet Options" => "Delete Files" and select the box that says "Delete All Offline Content" and click on "OK" twice. Also, empty the recycle bin by right clicking on it and selecting "Empty Recycle Bin". These steps should be done on a regular basis.

By all means - Do post a final log so we can be sure everything is clean.




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