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chawk

about:blank, smart search hijacking

14 posts in this topic

Hello,

Kind of nervous as this is my first post. Can you help me?

My browser keeps starting at smartsearch, even though I try to change it back to Yahoo, my normal starting web page.

I tried Pest Patrol, and it keeps finding CWS pests

Spybot and CWshredder did not fix the problem either.

 

I downloaded and ran hijackthis, and got the following log:

 

Logfile of HijackThis v1.97.7

Scan saved at 12:15:23 PM, on 6/12/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\Explorer.EXE

C:\PROGRA~1\PESTPA~1\PPMemCheck.exe

C:\PROGRA~1\PESTPA~1\PPControl.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Java\j2re1.4.2_01\bin\jusched.exe

C:\Program Files\Analog Devices\SoundMAX\Smtray.exe

C:\Program Files\Java\j2re1.4.2_01\bin\jucheck.exe

C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

C:\Program Files\QuickTime\qttask.exe

C:\WINDOWS\System32\PROMon.exe

C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe

C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\WINDOWS\System32\carpserv.exe

C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe

C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE

C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe

C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe

C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe

C:\Program Files\QUICKENW\QWDLLS.EXE

C:\Compaq\EAKDRV\EAUSBKBD.EXE

C:\WINDOWS\System32\snmp.exe

C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\system32\winlogon.exe

C:\Program Files\PestPatrol\PestPatrol.exe

C:\WINDOWS\System32\wuauclt.exe

C:\Program Files\Outlook Express\msimn.exe

C:\Program Files\Compaq\Easy Access Button Support\CPQEAKSYSTEMTRAY.EXE

C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE

C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe

C:\Documents and Settings\Charles Hawkins\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

C:\WINDOWS\system32\freecell.exe

 

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://nkvd.us/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://nkvd.us/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#37049

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://nkvd.us/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://nkvd.us/

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://nkvd.us/

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://nkvd.us/

R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http:///

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://hjrhpv.t.rack.cc/sp.php (obfuscated)

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#37049

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://mshp.dll/index.html#37049

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://mshp.dll/sp.html#37049

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1

R1 - HKCU\Software\Microsoft\Internet Explorer,Search = http://nkvd.us/

R1 - HKLM\Software\Microsoft\Internet Explorer,Search = http://nkvd.us/

F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\userinit.exe,C:\WINDOWS\System32\svcpack.exe

O1 - Hosts: 213.159.117.235 auto.search.msn.com

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\ycomp5_0_2_4.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto

O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe

O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe

O4 - HKLM\..\Run: [image] rundll32 C:\WINDOWS\d3uz32.dll,Install

O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_01\bin\jusched.exe

O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe

O4 - HKLM\..\Run: [smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe

O4 - HKLM\..\Run: [share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

O4 - HKLM\..\Run: [services Process] C:\WINDOWS\system32\services.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [PROMon.exe] PROMon.exe

O4 - HKLM\..\Run: [NAV Agent] C:\Program Files\Norton SystemWorks\Norton AntiVirus\NAVAPW32.exe

O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe

O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [CARPService] carpserv.exe

O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe

O4 - HKCU\..\RunServices: [image] rundll32 C:\WINDOWS\d3uz32.dll,Install

O4 - Global Startup: Billminder.lnk = C:\Program Files\QUICKENW\BILLMIND.EXE

O4 - Global Startup: HPAiODevice(hp officejet d series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet d series\Bin\hpoojd07.exe

O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?

O4 - Global Startup: Norton System Doctor.LNK = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE

O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe

O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\QUICKENW\QWDLLS.EXE

O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)

O9 - Extra button: Yahoo! Login (HKLM)

O9 - Extra 'Tools' menuitem: Yahoo! Login (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)

O9 - Extra button: MoneySide (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)

O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=2c02&lc=0409

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab

O16 - DPF: {10003000-1000-0000-1000-000000000000} - ms-its:mhtml:file://c:\MAIN.MHT!http://213.159.117.235/buka.chm::/x.exe

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

O18 - Protocol hijack: about - {53B95211-7D77-11D2-9F81-00104B107C96}

 

 

 

 

 

Thank you for any assistance!

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bump again...

 

Also, I just read and followed the instructions for starting to clean my computer (one of the requiremets for the 2+ day pinned article in malware forum). So, I ran Spybot, Adaware, Coolwebsearch Shredder, Trend Micro, and Trojan Hunter. They all reported finding things, and fixing them (although I still appear to have the same problem....guessing the fixed other things I was not aware of).

 

I also noticed that the system attempts to change the IE home page to about:start when I launch or close Internet Explorer or Outlook Express. (I set Spybot to warn me when this event occurs, and allow me to deny the registry changes).

 

I am guessing with all this cleaning that you will want a new hijackthis log, so here it is:

 

Logfile of HijackThis v1.97.7

Scan saved at 6:52:17 AM, on 6/17/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\Explorer.EXE

C:\PROGRA~1\PESTPA~1\PPMemCheck.exe

C:\PROGRA~1\PESTPA~1\PPControl.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Java\j2re1.4.2_01\bin\jusched.exe

C:\Program Files\Analog Devices\SoundMAX\Smtray.exe

C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

C:\Program Files\QuickTime\qttask.exe

C:\WINDOWS\System32\PROMon.exe

C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe

C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\WINDOWS\System32\carpserv.exe

C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe

C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe

C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe

C:\Program Files\QUICKENW\QWDLLS.EXE

C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe

C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE

C:\Compaq\EAKDRV\EAUSBKBD.EXE

C:\WINDOWS\System32\snmp.exe

C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\Explorer.EXE

C:\PROGRA~1\PESTPA~1\PPMemCheck.exe

C:\PROGRA~1\PESTPA~1\PPControl.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Analog Devices\SoundMAX\Smtray.exe

C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

C:\Program Files\QuickTime\qttask.exe

C:\WINDOWS\System32\PROMon.exe

C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe

C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe

C:\Program Files\TrojanHunter 3.9\THGuard.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Compaq\EAKDRV\EAUSBKBD.EXE

C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe

C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe

C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe

C:\Program Files\QUICKENW\QWDLLS.EXE

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\Explorer.EXE

C:\PROGRA~1\PESTPA~1\PPMemCheck.exe

C:\PROGRA~1\PESTPA~1\PPControl.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Analog Devices\SoundMAX\Smtray.exe

C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

C:\Program Files\QuickTime\qttask.exe

C:\WINDOWS\System32\PROMon.exe

C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe

C:\Program Files\TrojanHunter 3.9\THGuard.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe

C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe

C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe

C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe

C:\Program Files\QUICKENW\QWDLLS.EXE

C:\Compaq\EAKDRV\EAUSBKBD.EXE

C:\Program Files\Outlook Express\msimn.exe

C:\Program Files\Outlook Express\msimn.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Compaq\Easy Access Button Support\CPQEAKSYSTEMTRAY.EXE

C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE

C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe

C:\Documents and Settings\Charles Hawkins\Local Settings\Temp\Temporary Directory 3 for hijackthis.zip\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\ycomp5_0_2_4.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto

O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe

O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe

O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe

O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe

O4 - HKLM\..\Run: [smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe

O4 - HKLM\..\Run: [share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

O4 - HKLM\..\Run: [services Process] C:\WINDOWS\system32\services.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [PROMon.exe] PROMon.exe

O4 - HKLM\..\Run: [NAV Agent] C:\Program Files\Norton SystemWorks\Norton AntiVirus\NAVAPW32.exe

O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe

O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [CARPService] carpserv.exe

O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"

O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 3.9\THGuard.exe"

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - Global Startup: Billminder.lnk = C:\Program Files\QUICKENW\BILLMIND.EXE

O4 - Global Startup: HPAiODevice(hp officejet d series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet d series\Bin\hpoojd07.exe

O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?

O4 - Global Startup: Norton System Doctor.LNK = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE

O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe

O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\QUICKENW\QWDLLS.EXE

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)

O9 - Extra button: Yahoo! Login (HKLM)

O9 - Extra 'Tools' menuitem: Yahoo! Login (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)

O9 - Extra button: MoneySide (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)

O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=2c02&lc=0409

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab

O16 - DPF: {10003000-1000-0000-1000-000000000000} - ms-its:mhtml:file://c:\MAIN.MHT!http://213.159.117.235/buka.chm::/x.exe

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

O18 - Protocol hijack: about - {53B95211-7D77-11D2-9F81-00104B107C96}

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  1. Please create a new directory C:\HJT and move the HijackThis.exe file into that directory and only run it from there. That way we can ensure that we have the backup files available in the event that they are needed.
  2. How to Remove CoolWebSearch with CoolWeb Shredder <= Please click on this link for instructions on how to download and use CoolWebSearch Shredder which will help remove a CWS infection on your computer. Make sure you close all programs and windows before running it and be sure to click on the "Fix" button.
  3. Run HijackThis, click on "Scan" and then place a check mark in the following boxes, And click on "Fix Checked":
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O4 - HKLM\..\Run: [services Process] C:\WINDOWS\system32\services.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O14 - IERESET.INF:
    O16 - DPF: {10003000-1000-0000-1000-000000000000} - ms-its:mhtml:file://c:\MAIN.MHT!http://213.159.117.235/buka.chm::/x.exe
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
  4. The following are optional to delete as they are resource hogs:
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
  5. Please reboot into safe mode - How do I boot into "Safe" mode?
  6. The following FILES, DIRECTORIES and DIRECTORY CONTENTS (But not the directory) need to be deleted while in safe mode. Make sure your settings allow you to view "Hidden files". Open up any explorer windows and click on "Tools" => "Folder Options" => "View" and be sure to check off "Show Hidden Files and Folders". If the files etc listed are not present - Do not worry, just delete those that you can find. If no path is listed, you may need to search for the file(s) - To search, click on "Start" => "Search" => "For Files and Folders" => "All Files and Folders" and type in the file name. You can delete it right from the search results window.

    1. DIRECTORY CONTENTS (But not the directory)
      • C:\Windows\Temp\
      • C:\Documents and Settings\<Your Profile>\Local Settings\Temporary Internet Files\ <=This will delete all your cached internet content including cookies. This is recommended and strongly suggested.
      • C:\Documents and Settings\<Your Profile>\Local Settings\Temp\
      • C:\Documents and Settings\<Any other users Profile>\Local Settings\Temporary Internet Files\
      • C:\Documents and Settings\<Any other users Profile>\Local Settings\Temp\
      • Empty your "Recycle Bin"

[*]DIRECTORIES

  • Nothing Yet

[*]FILES

  • Nothing Yet

[*]Reboot again and log in normally, repost a new HijackThis log into this message for further review.

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Thank you so much for your help. I followed your instructions, and admit to being a little confused on step 6. I think I deleted everything properly, but some of what was in the windows\temp directrory looked mighty important (am so nervous...sorry)

 

When I rebooted I noticed that I still had the problem. Here is my new log. Again..Thank you so very much for your help!!!!!!!!!!!!!!

 

 

Logfile of HijackThis v1.97.7

Scan saved at 2:28:13 PM, on 6/18/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\Explorer.EXE

C:\PROGRA~1\PESTPA~1\PPMemCheck.exe

C:\PROGRA~1\PESTPA~1\PPControl.exe

C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe

C:\Program Files\Analog Devices\SoundMAX\Smtray.exe

C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

C:\WINDOWS\System32\PROMon.exe

C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\WINDOWS\System32\carpserv.exe

C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe

C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe

C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE

C:\Program Files\Hewlett-Packard\AiO\hp officejet d series\Bin\hpoojd07.exe

C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe

C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe

C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe

C:\Program Files\QUICKENW\QWDLLS.EXE

C:\Program Files\Compaq\Easy Access Button Support\CPQEAKSYSTEMTRAY.EXE

C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE

C:\Compaq\EAKDRV\EAUSBKBD.EXE

C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe

C:\WINDOWS\System32\snmp.exe

C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe

C:\WINDOWS\System32\svchost.exe

C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe

C:\WINDOWS\System32\hpoipm07.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe

C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe

C:\Documents and Settings\Charles Hawkins\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq

O1 - Hosts: 213.159.117.235 auto.search.msn.com

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\ycomp5_0_2_4.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto

O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe

O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe

O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe

O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe

O4 - HKLM\..\Run: [smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe

O4 - HKLM\..\Run: [share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

O4 - HKLM\..\Run: [PROMon.exe] PROMon.exe

O4 - HKLM\..\Run: [NAV Agent] C:\Program Files\Norton SystemWorks\Norton AntiVirus\NAVAPW32.exe

O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe

O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [CARPService] carpserv.exe

O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"

O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 3.9\THGuard.exe"

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - Global Startup: Billminder.lnk = C:\Program Files\QUICKENW\BILLMIND.EXE

O4 - Global Startup: HPAiODevice(hp officejet d series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet d series\Bin\hpoojd07.exe

O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe

O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?

O4 - Global Startup: Norton System Doctor.LNK = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE

O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe

O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\QUICKENW\QWDLLS.EXE

O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)

O9 - Extra button: Yahoo! Login (HKLM)

O9 - Extra 'Tools' menuitem: Yahoo! Login (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)

O9 - Extra button: MoneySide (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

O18 - Protocol hijack: about - {53B95211-7D77-11D2-9F81-00104B107C96}

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What problem? Everything and anything can be deleted in the TEMP folder. The log, itself, is looking pretty clean.

 

Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications:

  • Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
  • Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
  • How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
  • How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.

To protect yourself further:

  • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.

I also suggest that you delete any files from "temp", "tmp" folders. In Internet Explorer, click on "Tools" => "Internet Options" => "Delete Files" and select the box that says "Delete All Offline Content" and click on "OK" twice. Also, empty the recycle bin by right clicking on it and selecting "Empty Recycle Bin". These steps should be done on a regular basis.

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Still having problems....did the deletes like you said...here is the new log...again thank you for any assistance

 

Logfile of HijackThis v1.97.7

Scan saved at 3:09:15 PM, on 6/18/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\Explorer.EXE

C:\PROGRA~1\PESTPA~1\PPMemCheck.exe

C:\PROGRA~1\PESTPA~1\PPControl.exe

C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe

C:\Program Files\Analog Devices\SoundMAX\Smtray.exe

C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

C:\WINDOWS\System32\PROMon.exe

C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\WINDOWS\System32\carpserv.exe

C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe

C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe

C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE

C:\Program Files\Hewlett-Packard\AiO\hp officejet d series\Bin\hpoojd07.exe

C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe

C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe

C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe

C:\Program Files\QUICKENW\QWDLLS.EXE

C:\Program Files\Compaq\Easy Access Button Support\CPQEAKSYSTEMTRAY.EXE

C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE

C:\Compaq\EAKDRV\EAUSBKBD.EXE

C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe

C:\WINDOWS\System32\snmp.exe

C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe

C:\WINDOWS\System32\svchost.exe

C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe

C:\WINDOWS\System32\hpoipm07.exe

C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe

C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe

C:\Documents and Settings\Charles Hawkins\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\ycomp5_0_2_4.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto

O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe

O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe

O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe

O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe

O4 - HKLM\..\Run: [smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe

O4 - HKLM\..\Run: [share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

O4 - HKLM\..\Run: [PROMon.exe] PROMon.exe

O4 - HKLM\..\Run: [NAV Agent] C:\Program Files\Norton SystemWorks\Norton AntiVirus\NAVAPW32.exe

O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe

O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [CARPService] carpserv.exe

O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"

O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 3.9\THGuard.exe"

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - Global Startup: Billminder.lnk = C:\Program Files\QUICKENW\BILLMIND.EXE

O4 - Global Startup: HPAiODevice(hp officejet d series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet d series\Bin\hpoojd07.exe

O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe

O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?

O4 - Global Startup: Norton System Doctor.LNK = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE

O4 - Global Startup: QuickBooks 2002 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe

O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\QUICKENW\QWDLLS.EXE

O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)

O9 - Extra button: Yahoo! Login (HKLM)

O9 - Extra 'Tools' menuitem: Yahoo! Login (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)

O9 - Extra button: MoneySide (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

O18 - Protocol hijack: about - {53B95211-7D77-11D2-9F81-00104B107C96}

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I missed one - Delete this entry in HijackThis:

O18 - Protocol hijack: about - {53B95211-7D77-11D2-9F81-00104B107C96}

 

Let me know if you still have a problem after that is gone.

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