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#1 kevinkwann

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Posted 12 June 2004 - 05:18 PM

I've registered... and I think I'm now posting this in the proper forum.
I've run Spybot and Adaware, started in safety mode and took out
lots of stuff... but this computer is still FILLED with pop ups and BHO
hijackers. please HELP!

Logfile of HijackThis v1.97.7
Scan saved at 3:11:07 PM, on 6/12/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\Expertcity\GoToMyPC\g2svc.exe
C:\Program Files\NavNT\rtvscan.exe
C:\Program Files\Expertcity\GoToMyPC\g2comm.exe
C:\Program Files\Expertcity\GoToMyPC\g2tray.exe
C:\Program Files\Common files\WinTools\WToolsS.exe
C:\WINDOWS\System32\MsgSys.EXE
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\System32\Atiptaxx.exe
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Common files\WinTools\WToolsA.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\\Desktop\HijackThis.exe
C:\Program Files\Research In Motion\BlackBerry\Redirector.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe
C:\Documents and Settings\mycomputer\Desktop\HijackThis.exe
C:\Program Files\Common files\WinTools\WSup.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com/?.intl=us
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.sony.com/vaiopeople
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: (no name) - {D848A3CA-0BFB-4DE0-BA9E-A57F0CCA1C13} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Pa&nicware Pop-Up Stopper - {7E82235C-F31E-46CB-AF9F-1ADD94C585FF} - C:\Program Files\Panicware\Pop-Up Stopper\pstopper.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [GoToMyPC] C:\Program Files\Expertcity\GoToMyPC\g2svc.exe -logon
O4 - HKLM\..\Run: [nqpovol] C:\WINDOWS\nqpovol.exe
O4 - HKLM\..\Run: [ghivsd] C:\WINDOWS\ghivsd.exe
O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: BlackBerry Desktop Redirector.lnk = C:\Program Files\Research In Motion\BlackBerry\Redirector.exe
O4 - Global Startup: Desktop Manager.lnk = C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macr...director/sw.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...7454.9345601852
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab

#2 kevinkwann

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Posted 12 June 2004 - 07:11 PM

The family who uses this computer is fried.
Can anybody help?

TIA,

KK

#3 kevinkwann

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Posted 12 June 2004 - 11:46 PM

Calling all experts :wtf:

Any ideas?

#4 kevinkwann

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Posted 13 June 2004 - 12:33 AM

bump :alarm:

#5 kevinkwann

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Posted 13 June 2004 - 10:13 AM

still spinning

#6 kevinkwann

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Posted 13 June 2004 - 03:23 PM

dead thread? should I repost?

#7 kevinkwann

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Posted 14 June 2004 - 09:42 AM

I'm starting to feel like a spammer myself :ph34r:

#8 PGPhantom

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Posted 14 June 2004 - 10:45 AM

:) Just so that you know you are not being ignored - I will handle this case for you but I need to ask for your patience while I review the log

Please keep an eye on this message for a resolution shortly.

#9 PGPhantom

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Posted 14 June 2004 - 10:50 AM

Please create a new directory C:\HJT and move the HijackThis.exe file into that directory and only run it from there. That way we can ensure that we have the backup files available in the event that they are needed.

Go into "Add/Remove Programs" and look for a program named Wintools - If it is there, uninstall it, if not, don't worry about it.

Run HijackThis, click on "Scan" and then place a check mark in the following boxes, And click on "Fix Checked":
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: (no name) - {D848A3CA-0BFB-4DE0-BA9E-A57F0CCA1C13} - (no file)
O4 - HKLM\..\Run: [nqpovol] C:\WINDOWS\nqpovol.exe
O4 - HKLM\..\Run: [ghivsd] C:\WINDOWS\ghivsd.exe
O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe

The following is an optional delete as it is a resource hog:
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

Please reboot into safe mode - How do I boot into "Safe" mode?

The following FILES, DIRECTORIES and DIRECTORY CONTENTS (But not the directory) need to be deleteed while in safe mode. Make sure your settings allow you to view "Hidden files". Open up any explorer windows and click on "Tools" => "Folder Options" => "View" and be sure to check off "Show Hidden Files and Folders". If the files etc lised are not present - Do not worry, just delete those that you can find. If no path is lited, you may need to search for the file(s) - To search, click on "Start" => "Search" => "For Files and Folders" .> "All Files and Folders" and type in the file name. You can delete it right from the search results window.
  • DIRECTORY CONTENTS (But not the directory)
    • C:\Windows\Temp\
    • C:\Documents and Settings\<Your Profile>\Local Settings\Temporary Internet Files\ <=This will delete all your cached internet content including cookies. This is recommended and strongly suggested.
    • C:\Documents and Settings\<Your Profile>\Local Settings\Temp\
    • C:\Documents and Settings\<Any other users Profile>\Local Settings\Temporary Internet Files\
    • C:\Documents and Settings\<Any other users Profile>\Local Settings\Temp\
    • Empty your "Recycle Bin"
  • DIRECTORIES
    • C:\Program Files\Common files\WinTools\
  • FILES
    • C:\WINDOWS\nqpovol.exe
    • C:\WINDOWS\ghivsd.exe
Reboot again and log in normally, repost a new HijackThis log into this message for further review.

#10 kevinkwann

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Posted 14 June 2004 - 08:13 PM

I can't really thank you enough for taking this job on personally, PGPhantom.
A whole family is standing around me while I type this saying Thank You! :bounce: :bounce:

I did everything you said to the best of my ability. Here is the log:

Logfile of HijackThis v1.97.7
Scan saved at 6:07:21 PM, on 6/14/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\Expertcity\GoToMyPC\g2svc.exe
C:\Program Files\NavNT\rtvscan.exe
C:\Program Files\Expertcity\GoToMyPC\g2comm.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\System32\Atiptaxx.exe
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Research In Motion\BlackBerry\Redirector.exe
C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe
C:\Program Files\Expertcity\GoToMyPC\g2tray.exe
C:\WINDOWS\System32\MsgSys.EXE
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\Program Files\Common Files\System\Mapi\1033\NT\MAPISP32.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com/?.intl=us
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.sony.com/vaiopeople
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Pa&nicware Pop-Up Stopper - {7E82235C-F31E-46CB-AF9F-1ADD94C585FF} - C:\Program Files\Panicware\Pop-Up Stopper\pstopper.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [GoToMyPC] C:\Program Files\Expertcity\GoToMyPC\g2svc.exe -logon
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: BlackBerry Desktop Redirector.lnk = C:\Program Files\Research In Motion\BlackBerry\Redirector.exe
O4 - Global Startup: Desktop Manager.lnk = C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macr...director/sw.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...7454.9345601852
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab

#11 PGPhantom

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Posted 14 June 2004 - 09:08 PM

The log is looking pretty clean :)

However, please go to Microsoft Windows Update and download all critical updates for your system. This is imperative - Especially Windows XP SP1 and IE 6 SP1 and all relevant security updates.

Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications:
  • Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
  • Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
  • How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
  • How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.
To protect yourself further:
  • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
I also suggest that you delete any files from "temp", "tmp" folders. In Internet Explorer, click on "Tools" => "Internet Options" => "Delete Files" and select the box that says "Delete All Offline Content" and click on "OK" twice. Also, empty the recycle bin by right clicking on it and selecting "Empty Recycle Bin". These steps should be done on a regular basis.

#12 kevinkwann

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Posted 15 June 2004 - 12:56 AM

Done. And again, many, many, MANY thanks.

My own home computer operates on Win2K instead
of XP. As regards your advice to delete any .tmp files
and temporary folders, does the advice, and the removal
method, apply to Win2K as well? I just took a look at these files...

C:\Documents and Settings\<Your Profile>\Local Settings\Temporary Internet Files\ <=This will delete all your cached internet content including cookies. This is recommended and strongly suggested.
C:\Documents and Settings\<Your Profile>\Local Settings\Temp\
C:\Documents and Settings\<Any other users Profile>\Local Settings\Temporary Internet Files\

...on my computer and they were filled with junk. And I routinely go to Tools=>Internet Options=> Settings=>View Files=> ctrlA and delete everything. Still, those Temporary Internet Files of mine are filled with stuff, and I don't have any spyware on my box. Should I leave well enough alone or delete these things on my computer as well?

All the best,

Kevin Kwann

#13 PGPhantom

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Posted 15 June 2004 - 09:25 AM

You are most welcome and YES the advice for cleaning is applicable to Windows 2000 and to Windows XP.

#14 dave38

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Posted 15 June 2004 - 03:25 PM

Glad we could help!

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