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IE as encountered a problem and will close


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#1 Dennis

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Posted 13 June 2004 - 03:24 PM

IE as encountered a problem and will close, box comes up and asks if Iwant to send a report to MS. I click yes and it closes
System:-Win 98SE. 1gig RAM, 40gig HD
Had all the updates installed.
Run Spybot, Adaware, CWS & Grisoft AV (all up to date)
Re-formatted & re-installed
Worked OK
Installed updates & the problem reoccurred

I have been advised that this is the place to get a qualified look at my log file
I'm considering using an alternative browser if this fails as it wants to close quiet often

Thanks in anticipation

Dennis

Logfile of HijackThis v1.97.7
Scan saved at 16:40:02, on 13-Jun-04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\ATI2CWAD.EXE
C:\WINDOWS\SYSTEM\ATIPTKAD.EXE
C:\WINDOWS\SYSTEM\HPZTSB03.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\LOGITECH\MOUSEWARE\SYSTEM\EM_EXEC.EXE
C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER FREE EDITION\PSFREE.EXE
C:\PROGRAM FILES\SCANNERU\KYESCAN.EXE
C:\PROGRAM FILES\EXIF LAUNCHER\QUICKDCF.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\DESKTOP\UTILITIES\PROGRAMES\HIJACK THIS\HIJACKTHIS.EXE
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.businessserve.co.uk/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [AtiCwd32] Ati2cwad.exe
O4 - HKLM\..\Run: [AtiKey] atiptkad.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb03.exe
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\LOGITECH\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER FREE EDITION\PSFREE.EXE"
O4 - Startup: Microsoft Office.lnk = C:\WINDOWS\Application Data\Microsoft\Installer\{00000409-78E1-11D2-B60F-006097C998E7}\misc.exe
O4 - Startup: KYESCAN.lnk = C:\Program Files\ScannerU\KYESCAN.EXE
O4 - Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Startup: Exif Launcher.lnk = C:\Program Files\Exif Launcher\QuickDCF.exe
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...38140.202037037
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 62.69.64.134,62.69.64.135

#2 Dennis

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Posted 14 June 2004 - 04:38 PM

Bump

#3 Dennis

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Posted 15 June 2004 - 03:02 PM

bump

#4 Dennis

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Posted 16 June 2004 - 02:37 PM

Why have i go a "Warn" on this post, What have I done Wrong?

#5 PGPhantom

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Posted 17 June 2004 - 04:30 PM

:) Just so that you know you are not being ignored - I will handle this case for you but I need to ask for your patience while I review the log

Please keep an eye on this message for a resolution shortly.

#6 PGPhantom

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Posted 17 June 2004 - 04:38 PM

Your log is fairly clean ...
  • How to Remove CoolWebSearch with CoolWeb Shredder <= Please click on this link for instructions on how to download and use CoolWebSearch Shredder which will help remove a CWS infection on your computer. Make sure you close all programs and windows before running it and be sure to click on the "Fix" button.
  • Run HijackThis, click on "Scan" and then place a check mark in the following boxes (If they still exist), And click on "Fix Checked":
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.businessserve.co.uk/
Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications:
  • Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
  • Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
  • How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
  • How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.
To protect yourself further:
  • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
I also suggest that you delete any files from "temp", "tmp" folders. In Internet Explorer, click on "Tools" => "Internet Options" => "Delete Files" and select the box that says "Delete All Offline Content" and click on "OK" twice. Also, empty the recycle bin by right clicking on it and selecting "Empty Recycle Bin". These steps should be done on a regular basis.

#7 Dennis

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Posted 18 June 2004 - 02:27 AM

Thanks PGPhantom for the reply

CWS says my system is clean

The item we deleted was my ISP so I had to re-install it.

I do have a positive regime of clearing out Cookies/temp files as you described, Ialso use Adaware & Spybot

Iwill try IE/Spyad & MVPS Hosts file but I already use panicware Popup Stopper

Thank you for your effort, but I think Iwill have to change my browser if everythig says i'm clean

Best regards

Dennis

#8 PGPhantom

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Posted 18 June 2004 - 09:03 AM

IE/Spyad and MVPS hosts should definitely be used. If you look at the descriptions - They are nothing at all like pop-up stopper. I use all three and do not have any problems.

#9 Dennis

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Posted 18 June 2004 - 01:55 PM

I have done everything, but I still get "Internet Explorer has encountered a problem and will close down" It then says it is going to send an error report to Microsoft and you have the option of sending or not. Whatever you click it shuts down

#10 PGPhantom

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Posted 18 June 2004 - 02:37 PM

Donwload and reinstall IE as it sounds like there is a problem with one of the dll's in IE.

#11 Dennis

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Posted 20 June 2004 - 10:43 AM

I've downloaded IE and installed it again, and thought it was OK, but it has just shut down again.

I realise that it can't be Malware causing it, as everything shows I'm clean.

I really do appreciate the time you have taken to help me and thank you again.

I won't take up any more of your valuable time and expertise on this IE problem, as i'm sure there are more deserving cases.

Best regards

Dennis

#12 PGPhantom

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Posted 20 June 2004 - 11:03 AM

It has been a week sincee your log was here, can you post a fresh HijackThis log so I can check it to ensure nothing new is in there.

#13 Dennis

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Posted 20 June 2004 - 03:01 PM

Thanks PGPhantom for your continueing interest

Cleared out cookies, deleted files, and history
Run Adaware and it found a registry key about alexa
Run Spy-bot and it found alexa related in C:/windows/web/ related.htm
Run CWS and it removed cws.jksearch
Checked all a second time. All clear

Logfile of HijackThis v1.97.7
Scan saved at 20:46:40, on 20-Jun-04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\ATI2CWAD.EXE
C:\WINDOWS\SYSTEM\ATIPTKAD.EXE
C:\WINDOWS\SYSTEM\HPZTSB03.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\PROGRAM FILES\LOGITECH\MOUSEWARE\SYSTEM\EM_EXEC.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER FREE EDITION\PSFREE.EXE
C:\PROGRAM FILES\SCANNERU\KYESCAN.EXE
C:\PROGRAM FILES\EXIF LAUNCHER\QUICKDCF.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\DESKTOP\UTILITIES\PROGRAMES\HIJACK THIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.businessserve.co.uk/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [AtiCwd32] Ati2cwad.exe
O4 - HKLM\..\Run: [AtiKey] atiptkad.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb03.exe
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\LOGITECH\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER FREE EDITION\PSFREE.EXE"
O4 - Startup: Microsoft Office.lnk = C:\WINDOWS\Application Data\Microsoft\Installer\{00000409-78E1-11D2-B60F-006097C998E7}\misc.exe
O4 - Startup: KYESCAN.lnk = C:\Program Files\ScannerU\KYESCAN.EXE
O4 - Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Startup: Exif Launcher.lnk = C:\Program Files\Exif Launcher\QuickDCF.exe
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...38140.202037037
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 62.69.64.134,62.69.64.135

#14 Dennis

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Posted 20 June 2004 - 03:56 PM

The alexa file was quarantined on 19/06/04
and it returned today 20/06/04

ALEXA
ŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻ
obj[0]=RegKey : SOFTWARE\Microsoft\Internet Explorer\Extensions\{c95fe080-8f5d-11d2-a20b-00aa003c157a}

#15 lansalot

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Posted 20 June 2004 - 04:03 PM

I don't like the sound of ScannerU, so I'd kill that task and try IE again to see if it crashes.

As a last resort, you could drop to a command prompt and type "sfc /scannow" and keep your OS cd handy. It will check your system files and let you know if any have gone awry. This frequently fixes problems, but it can sometimes break things when it rolls back to an older version of it.

Keep any updates you had handy, but like I said, this should be treated as a last resort.

XP handles this problem properly, incidentally, and with a Gig of RAM I presume you have a decent machine so I'm wondering why you haven't upgraded to take advantage of your machine yet? But that's by-the-by of course..

#16 Dennis

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Posted 20 June 2004 - 04:31 PM

Hi Lansalot

ScannerU is a Genius USB Scanner software which I never had a problem with before

Its getting late now so I may try tomorrow. Thanks

#17 lansalot

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Posted 20 June 2004 - 04:33 PM

OK.

One of the first things to do when some program keeps crashing is start your machine without critical components running, so you could try that.

Boot your machine and hold down the Shift key till after your desktop appears, that stops a few things running. Then what happens?

#18 PGPhantom

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Posted 21 June 2004 - 01:06 AM

O4 - Startup: Microsoft Office.lnk = C:\WINDOWS\Application Data\Microsoft\Installer\{00000409-78E1-11D2-B60F-006097C998E7}\misc.exe

I missed the above entry before - It would indicate that an install of MS Office was not completed. This could possibly be contributing to the issues. Lansalot - Please check your PM.

#19 Dennis

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Posted 21 June 2004 - 01:23 PM

Have uninstalled MS Office and tried IE, it still closes down without MS Office installed.

I'm going to re-install and see if there is any difference

#20 Dennis

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Posted 21 June 2004 - 03:56 PM

Its still the same as before

#21 PGPhantom

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Posted 21 June 2004 - 04:29 PM

If you run IE in Safe Mode, does the same thing happen?

#22 Dennis

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Posted 22 June 2004 - 01:12 PM

I can't get online.
I access via a ADSL router

#23 PGPhantom

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Posted 22 June 2004 - 03:11 PM

Does 98 Have a safe mode with Network connectivity?

#24 Dennis

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Posted 22 June 2004 - 04:29 PM

No it doesn't

If I connect a dialup modem would that work under safe mode?

#25 PGPhantom

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Posted 22 June 2004 - 05:42 PM

On the IE issue - I honestly do not know at this point. Can you try using Mozilla Firefox as a browser and see if that crashes?

#26 Dennis

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Posted 23 June 2004 - 01:33 PM

I have allready saved it to disc as a last resort.
I'll install and see what happens

#27 Dennis

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Posted 23 June 2004 - 03:04 PM

Have installed Mozilla Firefox and been using it for the past hour without it closing down.

If this is the answer, I can live with it, but it doesn't tell us why IE keeps closing down

Is Mozilla Firefox more stable and less liable to infection from Malware?

#28 PGPhantom

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Posted 23 June 2004 - 03:16 PM

There must be some corruption in IE. Go to Microsoft support and check the link for instructions on removing IE - Reinstall after that to see if it works.

As for being more stable, at this point, yes - Mozilla is far less open to infection.

#29 Dennis

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Posted 23 June 2004 - 05:05 PM

Have uninstalled & reinstalled IE with updates and it has started closing down again

#30 PGPhantom

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Posted 23 June 2004 - 07:57 PM

Do you get any error when it closes?

Can you open IE, paste the following into the address line and click Go:
java script:navigator.userAgent - Copy the results and post them here.

Are there any errors in the application or system event logs around the time that this happens?

#31 Dennis

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Posted 24 June 2004 - 02:41 PM

When it closes you can view this and copy
There is a lot of information which won't copy and is to numerous to do manually

AppName: iexplore.exe AppVer: 6.0.2800.1106 ModName: msvcrt.dll
ModVer: 6.1.8293.0 Offset: 000154a7

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98)

Where will I find an application or system event log

#32 PGPhantom

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Posted 25 June 2004 - 09:13 AM

If you click on "Start" => "Run" and type in "eventvwr" (Without quotes), it will open the event viewer. There are three logs there that you can browse - You should be getting an entry at the time of the office message in the application event log.

#33 Dennis

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Posted 25 June 2004 - 12:50 PM

Tried it and this came up

Cannot find eventvwr (or one of its components). Make sure the path and filename are correct and that all required libraries are available

#34 PGPhantom

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Posted 25 June 2004 - 01:02 PM

My apologies - Keep forgetting you are running Windows 98.

Please check %temp% folder called Msievent.log - The events are logged here.

#35 Dennis

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Posted 25 June 2004 - 02:39 PM

Here is the MSIEVENT.LOG I can't see anything suspicious

01-Jun-04 22:38:19 (Info ) Product: Windows Installer -- Installation operation completed successfully.

01-Jun-04 22:45:15 (Info ) Install operation initiated a reboot

01-Jun-04 22:49:01 (Info ) Product: Microsoft Office 2000 SR-1 Premium -- Installation operation completed successfully.

01-Jun-04 22:56:31 (Info ) Product: Microsoft Office 2000 SR-1 Premium -- Installation operation completed successfully.

02-Jun-04 16:08:36 (Info ) Product: Windows Installer -- Installation completed successfully.

02-Jun-04 16:09:12 (Info ) Product: MSN Messenger 6.2 -- Installation completed successfully.

02-Jun-04 16:09:12 (Info ) The Windows Installer initiated a system restart to complete or continue the configuration of 'MSN Messenger 6.2'.

02-Jun-04 18:16:56 (Info ) Product: MSN Messenger 6.2 -- Removal completed successfully.

02-Jun-04 19:37:55 (Info ) Product: Windows Installer -- Installation completed successfully.

02-Jun-04 19:38:48 (Info ) Product: Adobe Reader 6.0 -- Installation operation completed successfully.

02-Jun-04 19:38:48 (Info ) The Windows Installer initiated a system restart to complete or continue the configuration of 'Adobe Reader 6.0'.

03-Jun-04 22:59:01 (Info ) Product: Microsoft Office 2000 SR-1 Premium -- Configuration completed successfully.

03-Jun-04 22:59:01 (Info ) The Windows Installer initiated a system restart to complete or continue the configuration of 'Microsoft Office 2000 SR-1 Premium'.

03-Jun-04 23:08:59 (Info ) Product: Microsoft Office 2000 SR-1 Premium -- Configuration completed successfully.

03-Jun-04 23:08:59 (Info ) The Windows Installer initiated a system restart to complete or continue the configuration of 'Microsoft Office 2000 SR-1 Premium'.

03-Jun-04 23:15:08 (Info ) Product: Microsoft Office 2000 SR-1 Premium -- Removal completed successfully.

03-Jun-04 23:25:15 (Info ) The Windows Installer initiated a system restart to complete or continue the configuration of 'Microsoft Office 2000 SR-1 Premium'.

03-Jun-04 23:28:54 (Info ) Product: Microsoft Office 2000 SR-1 Premium -- Configuration completed successfully.

06-Jun-04 21:16:09 (Info ) Product: Java 2 Runtime Environment, SE v1.4.2_04 -- Installation operation completed successfully.

21-Jun-04 19:05:15 (Info ) Product: Microsoft Office 2000 SR-1 Premium -- Removal completed successfully.

21-Jun-04 19:32:24 (Info ) The Windows Installer initiated a system restart to complete or continue the configuration of 'Microsoft Office 2000 SR-1 Premium'.

21-Jun-04 19:35:56 (Info ) Product: Microsoft Office 2000 SR-1 Premium -- Configuration completed successfully.

21-Jun-04 19:45:29 (Info ) The Windows Installer initiated a system restart to complete or continue the configuration of 'Microsoft Office 2000 SR-1 Disc 2'.

21-Jun-04 19:48:39 (Info ) Product: Microsoft Office 2000 SR-1 Disc 2 -- Configuration completed successfully.

There is another log which relates to the re-installation of Office

Set Log File:
C:\WINDOWS\TEMP\Office 2000 SR-1 Premium Setup(0014).txt
- - - - - - - - - - - - - - - - - - - - - - -
Launch Setup
21-Jun-04
19:24:23
/AUTORUN
Recognized command line switch: autorun

Reading settings file
E:\SETUP.ini
Switching to new log file:
C:\WINDOWS\TEMP\Office 2000 SR-1 Premium Setup(0015).txt
Set Log File:
C:\WINDOWS\TEMP\Office 2000 SR-1 Premium Setup(0015).txt
Package to install:
E:\data1.msi
Loading MSI Library....
C:\WINDOWS\SYSTEM\MSI.DLL
.. succeeded.
DllGetVersion succeeded.
Trying to get version of
E:\msi\instmsi.exe
...succeeded.
E:\msi\instmsi.exe is version 1.10.1029.1
Minimum MSI version required is 1.10.1029.1
MSI.DLL version installed now is 2.0.2600.1
Trying to get version of
C:\WINDOWS\SYSTEM\msiexec.exe
...succeeded.
C:\WINDOWS\SYSTEM\msiexec.exe is version 2.0.2600.2
IE on this machine has version 6.0.2800.1106
Release IE has version 5.00.0909.1400
Pre-released IE 5 is not installed

autorun

Done checking features, none are run from source -- launching MsiExec.
DwLaunchMsiExec

Tahoma (TrueType) listed in Autorun.inf is Version 2.30
Tahoma(TrueType) is already on the system, no need to install newer font

Tahoma Bold (TrueType) listed in Autorun.inf is Version 2.30
Tahoma Bold (TrueType) is already on the system, no need to install newer font

C:\WINDOWS\SYSTEM\msiexec.exe /I E:\data1.msi /Lpiwae "C:\WINDOWS\TEMP\Office 2000 SR-1 Premium Setup(0015)_MsiExec.txt"
Launching MsiExec....
Successfully launched MsiExec....


***** Setup exits
21-Jun-04
19:24:29
(return = 0)

#36 PGPhantom

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Posted 25 June 2004 - 03:11 PM

Do you by chance have the following directory on your hard drive:
c:\Program Files\Flt

#37 Dennis

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Posted 25 June 2004 - 03:26 PM

No but there are *.flt files in c:\Program Files\

#38 PGPhantom

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Posted 25 June 2004 - 03:40 PM

Let's try this ...
Internet Explorer Repair tool from a command prompt:
Click on "Start" => "Run" and Copy then paste this into the box, because it's case sensitive, etc.:

rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"

#39 Dennis

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Posted 25 June 2004 - 04:01 PM

I have previously repaired IE but I will try again

#40 Dennis

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Posted 25 June 2004 - 04:09 PM

No joy it still closes down

#41 wishbonesr

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Posted 02 July 2004 - 09:23 AM

I've run into a similair issue....Try disabling 3rd party extensions in your "Internet Options", under the Advanced Tab.

#42 Dennis

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Posted 04 July 2004 - 04:06 PM

Disabled 3rd party extensions, restarted, it still shuts down.
I was hoping that you were right, seeing as you had a similar problem.
Never mind I can still use Mozilla

#43 acker1

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Posted 05 July 2004 - 12:44 AM

Dennis---
Not meaning to jump in on your post but I am having the EXACT same problems. Numbers same, etc so I'm following your post. Maybe there is something we have in common that is causing this. I go to 5 RVing forums and it never happens there but it randomly does it to other sites. Frustrating! Been having this problem for approx. a month.
DICK

#44 Dennis

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Posted 05 July 2004 - 02:08 PM

Thanks Dick

It's nice to know that we are not alone. The annoying thing is the report that is sent to MS doesn't seem to count for anything.

It is the kind of people who contribute to these forums who should be applauded. A hearty clap for you all.

I know my system is clean, as I check it often with the various tools.
I'm using Mozilla Firefox more now, as IE hardly lasts long before it closes, the only thing that seems to be causing it to happen more is when being transfered to another page.

Dennis

#45 Guest_SirJon_*

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Posted 05 July 2004 - 04:37 PM

http://support.micro...om/?kbid=293623

Hope this helps. :oops:

#46 Reg

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Posted 05 July 2004 - 05:15 PM

I am having the same problem with IE shutdowns with Win 98. LoPhatPhuud has been helping me with a CWS virus, but the IE problem remains. I will look to this thread for a solution (I hope.)

#47 acker1

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Posted 05 July 2004 - 05:41 PM

SirJon---
I went to the site and it is NOT for 98SE which is what dennis & I are running.
Thanks anyway,
DICK

#48 Dennis

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Posted 06 July 2004 - 12:23 PM

Sirjon
Thanks for your input, it seems MS is working on the problem but not for 98SE, I tried the workaround but "enable script debugging" was already checked

Dennis




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