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pinkfloyd

nvsna.dll/sp.html#9667

11 posts in this topic

I have been trying for the past 2 days to rid my computer of this beast. I have acanned with Ad-Aware and Spybot S&D, both fully updated, as well as HijackThis. I have also tried Spyware Blaster and I am running Browser Hijack Blaster which seems to do a decent job of catching this rodent, but each time I click on a link I have to click a warning screen that announces the present of the monster. I have attempted manual removal from the registry using RegEdit of the web address of this &!@#! thing and it keeps coming back. I have also done some manual searching and scouring of my hard drive and I have located a file called nvnsa.dll in the c:\WINDOWS directory. I have tried deleting the file and it reappears again and again. I am at my wits end!!!

 

There are 2 things happening still that I can not permanently eradicate.

 

1. the browser start page continuaouly wants to be changed to res://C:\WINDOWS\nvnsa.dll/sp.htm#96676

 

2. there are several underlined hyperlinks which now appear on webpages that link to what seems like java contols which rediredt me to a whole different search page. the words are common on many websites. Things like "computer" and "forum" have malicious hyperlinks added to them (always underlined, even if the standard page links are not) which take me to a nefarious location I never wanted to go to in the first place.

 

I normally consider myself adept enough to rid my system of these time-wasters, but this one is proving to be quite ingenious in its survival skills.

 

Please help ASAP.

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Here is my HijackThis Logfile:

 

Logfile of HijackThis v1.97.7

Scan saved at 5:18:29 PM, on 6/16/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe

C:\WINDOWS\system32\crypserv.exe

C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe

C:\WINDOWS\System32\frxhser.exe

C:\Program Files\Shavlik Technologies\HFNetChkPro4\4.1.0.0\HFNetChkProService.exe

C:\WINDOWS\system32\frxhapp.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe

C:\PROGRA~1\VCOM\SYSTEM~1\MXTask.exe

C:\WINDOWS\System32\Tablet.exe

C:\WINDOWS\ntiq32.exe

C:\Program Files\Intel\ASF Agent\ASFAgent.exe

C:\PROGRA~1\VCOM\SYSTEM~1\mxtask.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\System32\rundll32.exe

C:\Program Files\Microsoft Hardware\Keyboard\type32.exe

C:\Program Files\Microsoft Hardware\Mouse\point32.exe

C:\Program Files\WinPortrait\wpctrl.exe

C:\Program Files\QuickTime\qttask.exe

C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe

C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe

C:\Program Files\Common Files\Nokia\Tools\NclTray.exe

C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe

C:\Program Files\WinPortrait\floater.exe

C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe

C:\WINDOWS\DvzCommon\DvzMsgr.exe

C:\Program Files\SEC\Natural Color\NaturalColorLoad.exe

C:\PVSW\Bin\W3DBSMGR.EXE

C:\Program Files\Wacom\TabUserW.exe

C:\Program Files\WinZip\WZQKPICK.EXE

C:\Program Files\Palm\HOTSYNC.EXE

C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe

C:\WINDOWS\System32\ctfmon.exe

C:\Program Files\Browser Hijack Blaster\bhblaster.exe

C:\WINDOWS\kdx\KHost.exe

C:\PROGRA~1\BILLPS~1\WINPAT~1\WINPAT~1.EXE

C:\WINDOWS\iefx32.exe

C:\WINDOWS\System32\WISPTIS.EXE

C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Documents and Settings\david.rbi\Desktop\HijackThis.exe

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://nvnsa.dll/index.html#96676

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\nvnsa.dll/sp.html#96676

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://nvnsa.dll/index.html#96676

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\nvnsa.dll/sp.html#96676

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {624D9FC7-9816-CDF5-5B99-FA75E8984264} - C:\WINDOWS\system32\ntsr32.dll

O2 - BHO: (no name) - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll

O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe irprops.cpl,,BluetoothAuthenticationAgent

O4 - HKLM\..\Run: [intelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"

O4 - HKLM\..\Run: [intelliPoint] "C:\Program Files\Microsoft Hardware\Mouse\point32.exe"

O4 - HKLM\..\Run: [PivotSoftware] "C:\Program Files\WinPortrait\wpctrl.exe"

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe

O4 - HKLM\..\Run: [DataLayer] C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe

O4 - HKLM\..\Run: [Nokia Tray Application] C:\Program Files\Common Files\Nokia\Tools\NclTray.exe

O4 - HKLM\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe

O4 - HKLM\..\Run: [WinPatrol] "C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe"

O4 - HKCU\..\Run: [Desktop Weather 3] C:\PROGRA~1\THEWEA~1\THEWEA~1.EXE

O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE

O4 - Startup: NaturalColorLoad.lnk = ?

O4 - Startup: PowerReg Scheduler.exe

O4 - Startup: PowerReg SchedulerV2.exe

O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe

O4 - Global Startup: APC UPS Status.lnk = ?

O4 - Global Startup: Dataviz Messenger.lnk = C:\WINDOWS\DvzCommon\DvzMsgr.exe

O4 - Global Startup: NaturalColorLoad.lnk = ?

O4 - Global Startup: Pervasive.SQL Workgroup Engine.lnk = C:\PVSW\Bin\W3DBSMGR.EXE

O4 - Global Startup: Symantec Fax Starter Edition Port.lnk.disabled

O4 - Global Startup: TabUserW.lnk = C:\Program Files\Wacom\TabUserW.exe

O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)

O9 - Extra button: Research (HKLM)

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab

O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.viewpoint.com/MTSInstall...T=1076526117781

O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwa...director/sw.cab

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab

O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab

O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200212...meInstaller.exe

O16 - DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} (WebProgramManager Class) - http://isupport4.hp.com/awebui/jsp/answerw...SWebManager.CAB

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://sbserver.rbi.local/Remote/msrdp.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...7901.5162268519

O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) - http://10.0.0.3/j2re-1_4_1_02-windows-i586-i.exe

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://best.webex.com/client/v_mywebex/webex/ieatgpc.cab

O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = rbi.local

O17 - HKLM\Software\..\Telephony: DomainName = rbi.local

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = rbi.local

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If anyone finds any news on this, It seems like there are tons of us who are, pitifully, affected - Please post help ASAP!!!!!

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  1. Make sure your settings allow you to view "Hidden files". Open up any explorer windows and click on "Tools" => "Folder Options" => "View" and be sure to check off "Show Hidden Files and Folders".
  2. Press Ctrl+Alt+Delete once => Click Task Manager => Click the Processes tab => Double-click the Image Name column header to alphabetically sort the processes => Scroll through the list and look for "ntiq32.exe" & "iefx32.exe". If you find the files, click on them, and then click End Process => Exit the Task Manager.
  3. Next, go to Start->Run and type "Services.msc" (without quotes) then hit OK.
  4. Scroll down and find the service called "Network Security Service".
  5. When you find it, double-click on it. In the next window that opens, click the Stop button, then change the Startup Type to Disabled. Now hit Apply and then OK and close any open windows.
  6. Run HijackThis, click on "Scan" and then place a check mark in the following boxes, And click on "Fix Checked":
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://nvnsa.dll/index.html#96676
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\nvnsa.dll/sp.html#96676
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://nvnsa.dll/index.html#96676
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\nvnsa.dll/sp.html#96676
    O2 - BHO: (no name) - {624D9FC7-9816-CDF5-5B99-FA75E8984264} - C:\WINDOWS\system32\ntsr32.dll
  7. Reboot into Safe Mode - How do I boot into "Safe" mode?, and delete the following files:
    C:\WINDOWS\ntiq32.exe
    C:\WINDOWS\iefx32.exe
    C:\WINDOWS\nvnsa.dll
    C:\WINDOWS\system32\ntsr32.dll
  8. Go to Start => Run and type in "regedit" (without quotes) and press "Enter".
  9. One the registry opens, Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\__NS_Service_3
    If __NS_Service_3 exists , right click on it and choose delete from the menu.
    [8]Still in the registry, navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY___NS_Service_3
    If LEGACY___NS_Service_3 exists then right click on it and choose delete from the menu.
  10. Exit regedit and reboot in Normal Mode.
  11. Two files (Possibly three) were also deleted from your computer and need to be replaced.
    • control.exe - Go to Merijn Files (control) and download the version of control.exe for your operating system. If you are running Windows 2000, copy it to c:\winnt\system32\. For Windows XP, copy it to c:\windows\system32\.
    • Download the Hoster from here. Press "Restore Original Hosts" and press "OK". Exit Program.
    • If you have Spybot S&D installed you will also need to replace one file. Go here: Merijn's Files (sdhelper) and download SDHelper.dll. Copy the file to the folder containing you Spybot S&D program (normally C:\Program Files\Spybot - Search & Destroy)

[*]Run HiJackThis again and post a new log in this thread.

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Mostly good.

 

I could not find C:\WINDOWS\system32\ntsr32.dll

I could not delete HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY___NS_Service_3

I kept getting amessage saying "error while deleting key"

 

Should I continue? or do I need to do something else?

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PGPhantom,

 

First, and foremost, my gratitude to you for your kind assistance. You are tryly a fine, upstanding netizen. I am in your debt.

 

Your suggestions seem to have helped. I have posted the HJT log below for your review.

 

Some notes:

 

Hoster.exe did not find a hosts file. I do not know if this is a problem or not. My understanding is that hosts files are from NT networking days, and MS2003 versions do not require host files. Is this correct and does it even matter?

 

the rest of the steps you mentioned were followed to the letter as instructed. I had the other 2 "mishaps" as I described earlier. Do I need to do anything further?

 

Yours,

pink

 

 

 

Logfile of HijackThis v1.97.7

Scan saved at 3:24:10 PM, on 6/18/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe

C:\WINDOWS\system32\crypserv.exe

C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe

C:\WINDOWS\System32\frxhser.exe

C:\Program Files\Shavlik Technologies\HFNetChkPro4\4.1.0.0\HFNetChkProService.exe

C:\WINDOWS\system32\frxhapp.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe

C:\PROGRA~1\VCOM\SYSTEM~1\MXTask.exe

C:\WINDOWS\System32\Tablet.exe

C:\Program Files\Intel\ASF Agent\ASFAgent.exe

C:\PROGRA~1\VCOM\SYSTEM~1\mxtask.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\System32\rundll32.exe

C:\Program Files\Microsoft Hardware\Keyboard\type32.exe

C:\Program Files\Microsoft Hardware\Mouse\point32.exe

C:\Program Files\WinPortrait\wpctrl.exe

C:\Program Files\QuickTime\qttask.exe

C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe

C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe

C:\Program Files\Common Files\Nokia\Tools\NclTray.exe

C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe

C:\WINDOWS\System32\ctfmon.exe

C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe

C:\WINDOWS\DvzCommon\DvzMsgr.exe

C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe

C:\PVSW\Bin\W3DBSMGR.EXE

C:\Program Files\Wacom\TabUserW.exe

C:\Program Files\WinZip\WZQKPICK.EXE

C:\Program Files\Palm\HOTSYNC.EXE

C:\Program Files\WinPortrait\floater.exe

C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe

C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE

C:\PROGRA~1\MOZILL~1\FIREFOX.EXE

C:\Documents and Settings\david.rbi\Desktop\HijackThis.exe

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll

O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe irprops.cpl,,BluetoothAuthenticationAgent

O4 - HKLM\..\Run: [intelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"

O4 - HKLM\..\Run: [intelliPoint] "C:\Program Files\Microsoft Hardware\Mouse\point32.exe"

O4 - HKLM\..\Run: [PivotSoftware] "C:\Program Files\WinPortrait\wpctrl.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe

O4 - HKLM\..\Run: [DataLayer] C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe

O4 - HKLM\..\Run: [Nokia Tray Application] C:\Program Files\Common Files\Nokia\Tools\NclTray.exe

O4 - HKLM\..\Run: [WinPatrol] "C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe

O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE

O4 - Startup: NaturalColorLoad.lnk = ?

O4 - Startup: PowerReg Scheduler.exe

O4 - Startup: PowerReg SchedulerV2.exe

O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe

O4 - Global Startup: APC UPS Status.lnk = ?

O4 - Global Startup: Dataviz Messenger.lnk = C:\WINDOWS\DvzCommon\DvzMsgr.exe

O4 - Global Startup: NaturalColorLoad.lnk = ?

O4 - Global Startup: Pervasive.SQL Workgroup Engine.lnk = C:\PVSW\Bin\W3DBSMGR.EXE

O4 - Global Startup: Symantec Fax Starter Edition Port.lnk.disabled

O4 - Global Startup: TabUserW.lnk = C:\Program Files\Wacom\TabUserW.exe

O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)

O9 - Extra button: Research (HKLM)

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab

O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.viewpoint.com/MTSInstall...T=1076526117781

O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwa...director/sw.cab

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab

O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab

O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200212...meInstaller.exe

O16 - DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} (WebProgramManager Class) - http://isupport4.hp.com/awebui/jsp/answerw...SWebManager.CAB

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab

O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://sbserver.rbi.local/Remote/msrdp.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...7901.5162268519

O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) - http://10.0.0.3/j2re-1_4_1_02-windows-i586-i.exe

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://best.webex.com/client/v_mywebex/webex/ieatgpc.cab

O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = rbi.local

O17 - HKLM\Software\..\Telephony: DomainName = rbi.local

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = rbi.local

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In HIjackthis delete:

O4 - Startup: PowerReg Scheduler.exe

O4 - Startup: PowerReg SchedulerV2.exe

 

Then do a search for the two files and delete them.

 

Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications:

  • Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
  • Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
  • How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
  • How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.

To protect yourself further:

  • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.

I also suggest that you delete any files from "temp", "tmp" folders. In Internet Explorer, click on "Tools" => "Internet Options" => "Delete Files" and select the box that says "Delete All Offline Content" and click on "OK" twice. Also, empty the recycle bin by right clicking on it and selecting "Empty Recycle Bin". These steps should be done on a regular basis.

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