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      IE 11 copy/paste problem

      It has come to our attention that people using Internet Explorer 11 (IE 11) are having trouble with copy/paste to the forum. If you encounter this problem, using a different browser like Firefox or Chrome seems to get around the problem. We do not know what the problem is, but it seems to be specific to IE 11 and we are hopeful that Microsoft will eventually fix it.
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asimpson

WebSiteViewer folder

6 posts in this topic

I've run Norton, Ad-aware, spy-bot adn a-squared but this this still keeps appearing with a dialer file in it, and asking me to select a modem. Can you help?

 

Logfile of HijackThis v1.97.7

Scan saved at 15:45:53, on 17/06/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\System32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\System32\alg.exe

C:\Program Files\Norton AntiVirus\navapsvc.exe

C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe

C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe

C:\Program Files\Microsoft Hardware\Mouse\point32.exe

C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

C:\Program Files\Thrustmaster\Thrustmapper\TMTMTSR.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe

C:\WINDOWS\system32\wintime.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\PROGRA~1\objsixthaim\dart setup part.exe

C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe

C:\Program Files\Compaq\Easy Access Button Support\CPQEAKSYSTEMTRAY.EXE

C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE

C:\Compaq\EAKDRV\EAUSBKBD.EXE

C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe

C:\WINDOWS\mstasks2.exe

C:\WINDOWS\System32\ctfmon.exe

C:\WINDOWS\System32\wcptr.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe

C:\Program Files\Eyetide Media\Eyetide Viewer\EyetideController.exe

C:\Program Files\BTopenworld NetHelp\bin\mpbtn.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe

C:\Program Files\Messenger\msmsgs.exe

C:\WINDOWS\dial32.exe

C:\Program Files\WebSiteViewer\123799.dlr

C:\HJT\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://bt.yahoo.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BT Yahoo! Broadband

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customi...arch.yahoo.com/

R3 - URLSearchHook: (no name) - {1C78AB3F-A857-482e-80C0-3A1E5238A565} - (no file)

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_11_0.dll

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {4BCF322B-9621-4e90-9678-F1424EB7584E} - C:\WINDOWS\udpmod.dll

O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: BT Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_11_0.dll

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\System32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe

O4 - HKLM\..\Run: [DrvLsnr] C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe

O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe

O4 - HKLM\..\Run: [setRefresh] C:\Program Files\Compaq\SetRefresh\SetRefresh.exe

O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe

O4 - HKLM\..\Run: [POINTER] point32.exe

O4 - HKLM\..\Run: [share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"

O4 - HKLM\..\Run: [speedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [ThrustTSR] C:\Program Files\Thrustmaster\Thrustmapper\TMTMTSR.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe

O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"

O4 - HKLM\..\Run: [WinTime] C:\WINDOWS\system32\wintime.exe

O4 - HKLM\..\Run: [nsjerizxvquei] C:\WINDOWS\System32\nueapktz.exe

O4 - HKLM\..\Run: [city keep] C:\PROGRA~1\objsixthaim\dart setup part.exe

O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 3.9\THGuard.exe"

O4 - HKLM\..\Run: [ist service uninstall] C:\WINDOWS\mstasks2.exe /u

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe

O4 - HKCU\..\Run: [WINT] C:\WINDOWS\System32\wcptr.exe

O4 - Startup: Eyetide Launcher.lnk = C:\Program Files\Eyetide Media\Eyetide Viewer\EyetideController.exe

O4 - Startup: PowerReg Scheduler V3.exe

O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: NetHelp.lnk = C:\Program Files\BTopenworld NetHelp\bin\matcli.exe

O4 - Global Startup: officejet 6100.lnk = ?

O8 - Extra context menu item: &iSearch The Web - res://C:\WINDOWS\System32\toolbar.dll/SEARCH.HTML

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)

O9 - Extra button: BT Yahoo! Sidebar (HKLM)

O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Messenger (HKLM)

O9 - Extra button: BT (HKCU)

O9 - Extra button: Homepage (HKCU)

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll

O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwa...director/sw.cab

O16 - DPF: {1C78AB3F-A857-482E-80C0-3A1E5238A565} - file://C:\install.cab

O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - http://download.yahoo.com/dl/bty/yucconfig.cab

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll

O16 - DPF: {54B52E52-8000-4413-BD67-FC7FE24B59F2} (EARTPatchX Class) - http://simcity.ea.com/update/EARTPX.cab

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab

O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.napster.com/client/isetup.cab

O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://64.27.100.83/activex/AxisCamControl.ocx

O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsInstaller.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...7881.5501388889

O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://download.yahoo.com/dl/installs/ymail/ymmapi.dll

O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://download.yahoo.com/dl/installs/yab_af.cab

O16 - DPF: {C36661D7-3590-45B1-80B5-520839E94DAD} (MaxisSimCity4PatcherX Control) - http://simcity.ea.com/update/MaxisSimCity4PatcherX.cab

O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

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Before we begin, please be sure that HiJackThis is in its own folder. This will allow us to use backups to restore entries if necessary. Please do not put HiJackThis in a temporary folder, or on the Desktop. I suggest using 'c:\program files\hijackthis\' or C:\HiJackThis\, but any name you choose is fine.

 

Check the following items in HijackThis.

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customi...arch.yahoo.com/

R3 - URLSearchHook: (no name) - {1C78AB3F-A857-482e-80C0-3A1E5238A565} - (no file)

 

O2 - BHO: (no name) - {4BCF322B-9621-4e90-9678-F1424EB7584E} - C:\WINDOWS\udpmod.dll

 

O4 - HKLM\..\Run: [WinTime] C:\WINDOWS\system32\wintime.exe

O4 - HKLM\..\Run: [nsjerizxvquei] C:\WINDOWS\System32\nueapktz.exe

O4 - HKLM\..\Run: [city keep] C:\PROGRA~1\objsixthaim\dart setup part.exe

O4 - HKLM\..\Run: [ist service uninstall] C:\WINDOWS\mstasks2.exe /u

O4 - HKCU\..\Run: [WINT] C:\WINDOWS\System32\wcptr.exe

O4 - Startup: PowerReg Scheduler V3.exe

 

O8 - Extra context menu item: &iSearch The Web - res://C:\WINDOWS\System32\toolbar.dll/SEARCH.HTML

 

O16 - DPF: {1C78AB3F-A857-482E-80C0-3A1E5238A565} - file://C:\install.cab

O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsInstaller.cab

 

 

Close all windows except HijackThis and click Fix checked.

 

Reboot in Safe Mode*, delete the following: (you may need to show hidden files**)

C:\WINDOWS\system32\wintime.exe

C:\WINDOWS\System32\nueapktz.exe

C:\Program Files\objsixthaim\ <-- delete folder

C:\WINDOWS\mstasks2.exe /u

C:\WINDOWS\System32\wcptr.exe

 

 

*How to Boot into Safe mode: http://service1.symantec.com/SUPPORT/tsgen...001052409420406

**Show Hidden and System files and folders

http://www.xtra.co.nz/help/0,,4155-1916458,00.html

 

Also, uncheck the boxes for hiding known file extensions and hiding protected operating system files. We want to see it all. When we finish here, it would be a good idea to rehide the protected operating system files but leave the rest to be shown.

 

Reboot in normal mode.

 

Run HiJackThis again and post a new log in this thread.

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Thanks, done all that , here's the second version.

 

Logfile of HijackThis v1.97.7

Scan saved at 22:36:11, on 20/06/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\System32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\System32\alg.exe

C:\Program Files\Norton AntiVirus\navapsvc.exe

C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe

C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe

C:\Program Files\Microsoft Hardware\Mouse\point32.exe

C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

C:\Program Files\Thrustmaster\Thrustmapper\TMTMTSR.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe

C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Compaq\Easy Access Button Support\CPQEAKSYSTEMTRAY.EXE

C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE

C:\Compaq\EAKDRV\EAUSBKBD.EXE

C:\WINDOWS\System32\ctfmon.exe

C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe

C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe

C:\Program Files\BTopenworld NetHelp\bin\mpbtn.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Eyetide Media\Eyetide Viewer\EyetideController.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe

C:\HJT\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://bt.yahoo.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BT Yahoo! Broadband

F1 - win.ini: run=C:\WINDOWS\System32\services\exploit.exe

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_11_0.dll

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: BT Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_11_0.dll

O3 - Toolbar: findoption - {398BDAE5-3598-2C66-807F-BFB94DFBE0D9} - C:\PROGRA~1\MAILME~1\Stop16.dll

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\System32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe

O4 - HKLM\..\Run: [DrvLsnr] C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe

O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe

O4 - HKLM\..\Run: [setRefresh] C:\Program Files\Compaq\SetRefresh\SetRefresh.exe

O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe

O4 - HKLM\..\Run: [POINTER] point32.exe

O4 - HKLM\..\Run: [share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"

O4 - HKLM\..\Run: [speedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [ThrustTSR] C:\Program Files\Thrustmaster\Thrustmapper\TMTMTSR.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe

O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"

O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 3.9\THGuard.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe

O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\Keenware\wupdater.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe

O4 - HKCU\..\Run: [X-Cleaner Freeware] "C:\PROGRA~1\X-CLEA~1\XCleaner_free.exe" -turbo -autostart -NOREBOOT

O4 - Startup: Eyetide Launcher.lnk = C:\Program Files\Eyetide Media\Eyetide Viewer\EyetideController.exe

O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: NetHelp.lnk = C:\Program Files\BTopenworld NetHelp\bin\matcli.exe

O4 - Global Startup: officejet 6100.lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)

O9 - Extra button: BT Yahoo! Sidebar (HKLM)

O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Messenger (HKLM)

O9 - Extra button: BT (HKCU)

O9 - Extra button: Homepage (HKCU)

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll

O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwa...director/sw.cab

O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - http://download.yahoo.com/dl/bty/yucconfig.cab

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll

O16 - DPF: {54B52E52-8000-4413-BD67-FC7FE24B59F2} (EARTPatchX Class) - http://simcity.ea.com/update/EARTPX.cab

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab

O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.napster.com/client/isetup.cab

O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://64.27.100.83/activex/AxisCamControl.ocx

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...7881.5501388889

O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://download.yahoo.com/dl/installs/ymail/ymmapi.dll

O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://download.yahoo.com/dl/installs/yab_af.cab

O16 - DPF: {C36661D7-3590-45B1-80B5-520839E94DAD} (MaxisSimCity4PatcherX Control) - http://simcity.ea.com/update/MaxisSimCity4PatcherX.cab

O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

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Hmmm, two new items. I don't know if they were hiding or you just got them. We need to add some more protection.

 

Before we begin, please be sure that HiJackThis is in its own folder. This will allow us to use backups to restore entries if necessary. Please do not put HiJackThis in a temporary folder, or on the Desktop. I suggest using 'c:\program files\hijackthis\' or C:\HiJackThis\, but any name you choose is fine.

 

Check the following items in HijackThis.

F1 - win.ini: run=C:\WINDOWS\System32\services\exploit.exe

O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\Keenware\wupdater.exe

 

 

Close all windows except HijackThis and click Fix checked.

 

Reboot in Safe Mode*, delete the following: (you may need to show hidden files**)

C:\WINDOWS\System32\services\exploit.exe

C:\Program Files\Common files\Keenware\ <-- delete folder

 

 

*How to Boot into Safe mode: http://service1.symantec.com/SUPPORT/tsgen...001052409420406

**Show Hidden and System files and folders

http://www.xtra.co.nz/help/0,,4155-1916458,00.html

 

Also, uncheck the boxes for hiding known file extensions and hiding protected operating system files. We want to see it all. When we finish here, it would be a good idea to rehide the protected operating system files but leave the rest to be shown.

 

Reboot in normal mode.

 

Run HiJackThis again and post a new log in this thread.

 

 

Here are some simple steps you can take to reduce the chance of infection in the future.

 

1. Visit Windows Update:

Make sure that you have all the Critical Updates recommended for your operating system and IE. The first defense against infection is a properly patched OS.

a. Windows Update: http://v4.windowsupdate.microsoft.com/en/default.asp

 

1. Adjust your security settings for ActiveX:

Go to Internet Options/Security/Internet, press 'default level', then OK.

Now press "Custom Level."

In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to 'prompt', and 'Initialize and Script ActiveX controls not marked as safe" to 'disable'.

 

2. Download and install the following free programs]

a. SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html

b. SpywareGuard: http://www.wilderssecurity.net/spywareguard.html

c. IE/Spyad: http://www.staff.uiuc.edu/~ehowes/resource.htm

 

1. Install Spyware Detection and Removal Programs:

You may also want to consider installing either or both of AdAware (free version) and Spybot S&D (freeware). Use these programs to regularly scan your system for and remove many forms of spyware/malware.

a. AdAware: http://www.lavasoft.de/

b. Spybot S&D: http://security.kolla.de/index.php?lang=en&page=download

 

 

For more information about Spyware, the tools available, and other informative material, including information on how you may have been infected in the first place, please check out this link: http://forum.gladiator-antivirus.com/index...?showtopic=9857

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I suspect the new items were caused by the original stuff after I posted the first log, despite my best efforts to minimise the disruption, i'm not the only one using the PC so who knows what mays have happened when I wasn't looking!

Now running all the suggested programs (had some already but not all) and switched to Firefox so fingers crossed, should be safe enough now.

 

Thanks for your help

 

Logfile of HijackThis v1.97.7

Scan saved at 12:58:42, on 21/06/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\System32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\System32\alg.exe

C:\Program Files\Norton AntiVirus\navapsvc.exe

C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe

C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe

C:\Program Files\Microsoft Hardware\Mouse\point32.exe

C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe

C:\Program Files\Compaq\Easy Access Button Support\CPQEAKSYSTEMTRAY.EXE

C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE

C:\Compaq\EAKDRV\EAUSBKBD.EXE

C:\Program Files\iPod\bin\iPodService.exe

C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe

C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe

C:\WINDOWS\System32\ctfmon.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe

C:\Program Files\Eyetide Media\Eyetide Viewer\EyetideController.exe

C:\Program Files\SpywareGuard\sgmain.exe

C:\Program Files\BTopenworld NetHelp\bin\mpbtn.exe

C:\Program Files\SpywareGuard\sgbhp.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe

C:\HJT\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://bt.yahoo.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BT Yahoo! Broadband

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_11_0.dll

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll

O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: BT Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_11_0.dll

O3 - Toolbar: findoption - {398BDAE5-3598-2C66-807F-BFB94DFBE0D9} - C:\PROGRA~1\MAILME~1\Stop16.dll

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\System32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe

O4 - HKLM\..\Run: [DrvLsnr] C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe

O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe

O4 - HKLM\..\Run: [setRefresh] C:\Program Files\Compaq\SetRefresh\SetRefresh.exe

O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe

O4 - HKLM\..\Run: [POINTER] point32.exe

O4 - HKLM\..\Run: [share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"

O4 - HKLM\..\Run: [speedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe

O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"

O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 3.9\THGuard.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe

O4 - Startup: Eyetide Launcher.lnk = C:\Program Files\Eyetide Media\Eyetide Viewer\EyetideController.exe

O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe

O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: NetHelp.lnk = C:\Program Files\BTopenworld NetHelp\bin\matcli.exe

O4 - Global Startup: officejet 6100.lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)

O9 - Extra button: BT Yahoo! Sidebar (HKLM)

O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Messenger (HKLM)

O9 - Extra button: BT (HKCU)

O9 - Extra button: Homepage (HKCU)

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll

O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwa...director/sw.cab

O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - http://download.yahoo.com/dl/bty/yucconfig.cab

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll

O16 - DPF: {54B52E52-8000-4413-BD67-FC7FE24B59F2} (EARTPatchX Class) - http://simcity.ea.com/update/EARTPX.cab

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab

O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.napster.com/client/isetup.cab

O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://64.27.100.83/activex/AxisCamControl.ocx

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...7881.5501388889

O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://download.yahoo.com/dl/installs/ymail/ymmapi.dll

O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://download.yahoo.com/dl/installs/yab_af.cab

O16 - DPF: {C36661D7-3590-45B1-80B5-520839E94DAD} (MaxisSimCity4PatcherX Control) - http://simcity.ea.com/update/MaxisSimCity4PatcherX.cab

O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

Edited by asimpson

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This log is finally clean.

 

I split your last post to a new thread here: http://www.spywareinfoforum.com/index.php?showtopic=8647&hl=

 

Too difficult to keep track of dififerent users on the same computer. Best to do each in a separate thread.

 

If there is still one more to do, post it in this thread but indicate that this is a new user and I will move it to a separate thread. I suggest doing it that way to be certain I am the only one working on this.

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