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[Swandog46]

Instructions for posting requested logs

Welcome to the SpywareInfo (SWI) Forums. We specialize in removing malware from people's computers.

Please read this entire post carefully before doing anything else and follow all guidelines. Pay particular attention to the instructions in bold. Following our directions helps us to help you.

Please keep in mind that all of the helpers are volunteers doing this for free in their spare time. We are human beings with jobs, families, and other lives. We also come from many different time zones around the world, and are not always synchronized with your schedule. Please be patient.
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Preparation before posting

• If you are using Windows 2000, XP, Vista or Windows 7(32-bit and 64-bit), please download and install the free program Malwarebytes' Anti-Malware. Follow the directions here to run a complete system scan with Malwarebytes' Anti-Malware and please post the report from the scan! We will want to see it.

Next:

• DDS
  
  
  
  Please download DDS and save it to your Desktop from here or here
  Disable any script blocker, and then double click dds.scr to run the tool.
  
• When done, DDS will open two (2) logs:
• DDS.txt
• Attach.txt
• Please save both reports to your Desktop.
• Please post the contents of the DDS.txt log. We need it to diagnose and fix malware problems - we may ask for Attach.txt later. We ask for the DDS log because HijackThis is not very effective on 64-bit PCs.

Next:

• Security Check
• Please download Security Check by screen317 from here or here.
• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Please copy/paste all logs into your post unless specifically asked to attach one.

NOTE:

• For older versions of Windows, please use Spybot-Search and Destroy. Follow the directions here to run a complete system scan with Spybot.
• Please do not post a Spybot log file unless asked to do so. It is long, hard to read, and contains little useful information. Instead, please briefly tell us what it reports.

• If you have Windows 98 please use HijackThis
• Please download the most updated version of HijackThis.The current version is 2.0.4..

• If you download the Executable version please make sure to place it in a permanent folder. HijackThis makes backups of anything fixed and the backups might be deleted accidentally if the program is run from a temporary folder.
• Run HijackThis, click "Scan and Save Log", and save the logfile produced. Please do not fix any entries with HijackThis unless a helper tells you to. Most of the entries in the log will be legitimate, or even critical to the operation of your computer.
• Note that HijackThis is not adapted to 64-bit systems and will have some misleading entries when run on a 64-bit system.
• You can ignore any message that the HOSTS file cannot be read.

• You might also run one or two other scans while you are waiting for a helper to take a look at your logs. The more information we have, the better we can diagnose your problem. If so, please run one or two of the following:
  Kaspersky online virus scan
  BitDefender online virus scan
  F-Secure online virus scan
  Panda ActiveScan online virus scan
  ESET online virus scan
  
  and post the logs from the scans for us to see.

• Follow the guidelines below to compose your post in the forums, then copy and paste the entire HijackThis log - the DDS.txt log - The Malwarebytes' Anti-Malware log along with any other logs from the scans above for us to see.
  
• When you post your logs, please do not remove anything from them. That specifically includes the top of the HijackThis log including version information. WE NEED THAT INFORMATION!
  
• Please copy and paste the logs directly into your post. Do not put them in a CODE or QUOTE box since that makes them much harder to read.
  
• Use Add Reply to post your logs. If you run out of room in one post, please just continue with another.

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Forum and posting guidelines

• Please describe your problem in as much detail as possible. The more specific you are, the better we can diagnose the problem.
• Do you have popups? If so, where are they from? What do they say? Are they advertising a particular product?
• Has your browser been hijacked? If so, to what URL?
• Does your antivirus detect an infected file? If so, what file, and what is the infection detected?
• Is your system sluggish? Is there a particular process using a lot of the CPU? If so, what is it? Does your firewall give alerts about a process trying to access the internet? If so, what is it?
• Have you already tried certain steps to fix your problem? If so, what have you tried?
• Please also mention that you have read this FAQ and followed the directions, or else someone is likely to ask you to come back here.

• The title of your thread should briefly describe your problem.
• Please be patient. We receive hundreds of requests for help every day and try to answer the older ones first. Our helpers are volunteers and are not online 24 hours per day. If you have not received a response after three days, post a reply to the topic Not Getting Help with your Log?.

• Please be respectful. This is a family-friendly forum, and shouting insults or obscenities at our helpers will not get you help any faster.

• Please do not 'bump' your post with empty replies. It won't get help any faster as we go by time of first post. If you want to add information to your post then do add a new reply.

• Please post only in your own thread; do not post your log file in a thread started by someone else, even if you are having the same problem as the original poster. This is confusing, and will only delay both of you receiving help.

• When following up with your topic after a helper has responded, please use the button to reply. Please do NOT start a new topic. Please also do NOT use the button.
• Duplicate topics will be deleted.

• Please do not send personal messages (PMs) to any of the helpers. We will not answer PMs containing HijackThis logs or questions. Please post them in the open forum instead.

• Finally, once you have fixed your problem, PLEASE POST BACK SAYING SO. We like to hear that a problem has been solved! --- and we move resolved topics to the "Resolved or Inactive" forum.

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Thank you in advance for following these guidelines --- doing so helps us to help you more accurately and efficiently. We hope you will find SWI a friendly and helpful environment. If you have any questions feel free to ask.

If you have not yet registered, please do so here:


Then click the button below to begin your post:


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• If you do not believe you are infected, but just want to check for anything suspicious or ask about slow performance, post your HijackThis log in the PC Troubleshooting forum instead.

• If you are interested in becoming a helper here, see The Boot Camp Here.

• Please read the pinned threads at the top of each of the subforums, and also familiarize yourself with the SWI Search at the top of the page: . Many common questions are already answered somewhere in the forums.