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applejack

res://djrtc.dll/index.html#1147498290 Hijack

30 posts in this topic

Well, I've been highjacked just like many others. I've run all the malaware removal programs (spybot, ad-aware, cws), but nothing has worked. Here is my HGT log.

 

 

Logfile of HijackThis v1.97.7

Scan saved at 10:25:06 PM, on 6/19/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\Explorer.EXE

 

I'm at my wits end with this.

C:\Norton AntiVirus\navapsvc.exe

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

C:\WINDOWS\System32\wltrysvc.exe

C:\WINDOWS\System32\bcmwltry.exe

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\WINDOWS\System32\LXSUPMON.EXE

C:\iTunes\iTunesHelper.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\System32\wuauclt.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\WINDOWS\system32\netmk32.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Real\RealOne Player\realplay.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe

C:\Adobe\Reader\AcroRd32.exe

C:\WINDOWS\System32\WISPTIS.EXE

C:\Program Files\Windows Media Player\wmplayer.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Documents and Settings\Local Settings\Temp\Temporary Directory 12 for hijackthis.zip\HijackThis.exe

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\ipqsp.dll/sp.html#1147498290

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://ipqsp.dll/index.html#1147498290

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://ipqsp.dll/index.html#1147498290

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\ipqsp.dll/sp.html#1147498290

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://ipqsp.dll/index.html#1147498290

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\ipqsp.dll/sp.html#1147498290

O2 - BHO: (no name) - {0D477064-C0A0-92DC-477A-47E26D658ED6} - C:\WINDOWS\system32\javavq32.dll

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [synTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [iTunesHelper] C:\iTunes\iTunesHelper.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [spyKiller] C:\SpyKiller\spykiller.exe /startup

O4 - HKLM\..\RunOnce: [ntts.exe] C:\WINDOWS\ntts.exe

O4 - HKLM\..\RunOnce: [d3tl32.exe] C:\WINDOWS\d3tl32.exe

O4 - HKLM\..\RunOnce: [sysyn.exe] C:\WINDOWS\sysyn.exe

O4 - HKLM\..\RunOnce: [croa.exe] C:\WINDOWS\system32\croa.exe

O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6...922/wmv9VCM.CAB

O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamespyarcade.com/software/launch/alaunch.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...8153.5505439815

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

 

Thank heavens for a forum where great folks can help us get rid of this crap.

Edited by applejack

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This is one nasty Hijack - Please give me a few minutes to review your log and I will post a fix shortly ...

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  1. Run HijackThis, click on "Scan" and then place a check mark in the following boxes, And click on "Fix Checked":
    O2 - BHO: (no name) - {0D477064-C0A0-92DC-477A-47E26D658ED6} - C:\WINDOWS\system32\javavq32.dll
    O4 - HKLM\..\RunOnce: [ntts.exe] C:\WINDOWS\ntts.exe
    O4 - HKLM\..\RunOnce: [d3tl32.exe] C:\WINDOWS\d3tl32.exe
    O4 - HKLM\..\RunOnce: [sysyn.exe] C:\WINDOWS\sysyn.exe
    O4 - HKLM\..\RunOnce: [croa.exe] C:\WINDOWS\system32\croa.exe
  2. Press Ctrl+Alt+Delete once => Click Task Manager => Click the Processes tab => Double-click the Image Name column header to alphabetically sort the processes => Scroll through the list and look for "bcmwltry.exe" & "netmk32.exe". If you find the files, click on them, and then click End Process => Exit the Task Manager.
  3. Delete all the The following filenames. NOTE Do not wait to reboot to delete the files.
    C:\WINDOWS\System32\bcmwltry.exe
    C:\WINDOWS\system32\netmk32.exe
    C:\WINDOWS\ntts.exe
    C:\WINDOWS\d3tl32.exe
    C:\WINDOWS\sysyn.exe
    C:\WINDOWS\system32\croa.exe
  4. Restart your computer.
  5. After you have restarted your computer please download About:Buster by RubbeRDuckY from here or from here . Save it to your desktop. Unzip it and start it. Read the Message that popsup (which is directions.). You have done most of it. Now hit start. Start up internet explorer and copy ALL THE TEXT in the address bar. Then in the white box paste the text and hit Ok. It should work.
  6. Then please restart your computer and post a new Hijack this log.

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Ok, I did everything you said and it all seemed to work fine. Here is my new HJT this log.

 

Logfile of HijackThis v1.97.7

Scan saved at 11:20:38 PM, on 6/19/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\WINDOWS\System32\LXSUPMON.EXE

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\iTunes\iTunesHelper.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Norton AntiVirus\navapsvc.exe

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

C:\WINDOWS\System32\wltrysvc.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files\iPod\bin\iPodService.exe

C:\Documents and Settings\Local Settings\Temp\Temporary Directory 13 for hijackthis.zip\HijackThis.exe

 

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [synTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [iTunesHelper] C:\iTunes\iTunesHelper.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [spyKiller] C:\SpyKiller\spykiller.exe /startup

O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6...922/wmv9VCM.CAB

O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamespyarcade.com/software/launch/alaunch.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...8153.5505439815

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

 

On a side note, I just realized that all my printers are gone and that I'm unable to add any new ones. Is this a side effect of the my highjack problem?

Edited by applejack

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As far as spyware - Your log looks clean :)

 

Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications:

  • Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
  • Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
  • How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
  • How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.

To protect yourself further:

  • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.

I also suggest that you delete any files from "temp", "tmp" folders. In Internet Explorer, click on "Tools" => "Internet Options" => "Delete Files" and select the box that says "Delete All Offline Content" and click on "OK" twice. Also, empty the recycle bin by right clicking on it and selecting "Empty Recycle Bin". These steps should be done on a regular basis.

 

As fo the printers? I have never heard of the happening from anything related to any of the fixes. If you reboot, do yoiu still have the same problem?

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I just rebooted and all my printers are still completely gone. When I click on "add a printer" it says operation could not be completed.

Edited by applejack

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Yeah, it says the Print Spooler service has stopped. When I try to start it says "Could not start the print spooler service on local computer". It also says "error 1068 the dependancy service or group failed to start. It is set to automatic for startup type.

 

This is really weird.

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Ok....

 

go to start run services.msc look for "Print Spooler" open it.

 

Make sure it is set to Automatic and that the start button has been clicked.

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Can you click on "Start" => "Run" and type in eventvwr. Check the system log, try restart the spooler, get the usual error and refresh the system log. There should be a new entry listed with the problem. Can you copy and paste that entry (Relating to the spooler) here.

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Here's the message.

 

"The print spooler service depends on the LexBce server service which failed to start because of the following error:

The service can not be started either, it is because it is disabled or becuase it has no enabled devices associated with it."

 

The event id says 7001.

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You have a lexmark printer? Can you rinstall the drivers and let's see iif that clears it up.

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I do have Lexmark printer, but the printer and all the software are at my vaction home in another state. What I normally use is an HP-Office Jet (d series) on a wireless network. Because of this I've always had use "add a printer" in order to specify that it is a networked printer.

 

I did just reinstall the software, but again because I can't access "add a printer", nothing happend. Being able to access "add a printer" in printers and faxes shouldn't have anything to do in reinstalling a certain printer right?

Edited by applejack

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Typically - You are 100% correct - They should not have anything to do with each other. Can you reinstall XP Sp1 as that will rewrite the spooler file - I am guessing that it might be corrupt. Let me know if that works.

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So I simply stick the Windows XP SP1 cd into computer while in Windows and then choose the installation type as upgrade? I won't lose any data or anything right? Just wanted to make sure before I did this.

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No, I would go to microsoft's web site and download XP SP1 and then run the setup from it. The CD will reinstall XPO from scratch - Possibly causing you to lose data.

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Would you mind posting a link to the download? I went to Microsoft's site but I'm not postitive I found exactly what you're talking about. I saw an XP SP1a download, is that what you're referring to? I didn't see anything called XP SP1.

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Well, I installed it and everything went fine. I then rebooted and tried to "add a printer", and I'm still getting the exact same message. The print spooler is still listed as stopped.

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One last thing - Please go to Microsoft Windows Update and download all critical updates for your system. Once that is done, please reboot and post an up to date HijackThis log as well as the event log entry from when you try to start the spooler - Assuming it does not start again. Please do not just post the event error - I need the entire entry: In the actual event, you should see a little notepad icon, click on it and it will copy the entire entry to the clipboard - Paste that into your next reply and I will do some further investigative work for you.

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Did all the updates and everything went fine for that. Here's my HJT log.

 

 

Logfile of HijackThis v1.97.7

Scan saved at 6:26:16 PM, on 6/21/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Norton AntiVirus\navapsvc.exe

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

C:\WINDOWS\System32\wltrysvc.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\WINDOWS\System32\LXSUPMON.EXE

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\iTunes\iTunesHelper.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\System32\wuauclt.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Documents and Settings\Local Settings\Temp\Temporary Directory 14 for hijackthis.zip\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [synTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [iTunesHelper] C:\iTunes\iTunesHelper.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [spyKiller] C:\SpyKiller\spykiller.exe /startup

O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6...922/wmv9VCM.CAB

O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamespyarcade.com/software/launch/alaunch.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...8153.5505439815

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

 

 

 

Here's the event log entry from when I try to start the spooler.

 

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7001

Date: 6/21/2004

Time: 6:22:05 PM

User: N/A

Computer: N/A

Description:

The Print Spooler service depends on the LexBce Server service which failed to start because of the following error:

The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp

 

Thank you very much for continued help, I really appreciate it.

Edited by applejack

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The log looks clean which is good. Under services, where you try to start the "Print Spooler" can you right click on it, bring up the properties, click on the dependency tab and tell me if any services are dependent on it and if it is dependent on any services and what the state of any such services is/are? I need to figure out if another service is failing and in the eventlog, are any events logged just prior to this one?

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What is the LexBce server and is it running i.e. Can you give me the description as listed. Are any other events recorded int he eventvwr?

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FIXED. All my printers are back. I simply went and found that LexBce and saw that it was disabled. Turned it back on and everything works. Two quick last questions.

 

1. In my add-remove programs I have a program called Home Search Assistant. I know that this was added by my highjack problems. When I try to remove it says

"Unable to remove http://looking-for.cc/uninstall/homesearch...ant.html." Any Ideas on how to get rid of this?

 

2. Because of my recent problems I got Norton 2004. Will this work in protecting me from a highjack like I recently had?

 

Thank you for your patient, expert advice. Until I found this forum I really thought that I was going to have to reformat my hard drive. You have saved me a LOT of hassle and I'm really grateful.

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My pleasure - Glad you have the printer issue resolved. For the program - Try removing it in safe mode - Let me know if that works. Norton, I have that and depending on your package, pro etc, it works like a charm as that is what I use.

 

Can you repost a fresh HijackThis log and I will check it for you.

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No luck removing it in safe mode. Here's my latest HJT log.

 

 

Logfile of HijackThis v1.97.7

Scan saved at 12:21:08 PM, on 6/22/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\LEXBCES.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\LEXPPS.EXE

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Norton AntiVirus\navapsvc.exe

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

C:\WINDOWS\System32\wltrysvc.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\WINDOWS\System32\LXSUPMON.EXE

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\iTunes\iTunesHelper.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\WINDOWS\System32\wuauclt.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Microsoft Office\OFFICE11\EXCEL.EXE

C:\Documents and Settings\Local Settings\Temp\Temporary Directory 14 for hijackthis.zip\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [synTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [iTunesHelper] C:\iTunes\iTunesHelper.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [spyKiller] C:\SpyKiller\spykiller.exe /startup

O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6...922/wmv9VCM.CAB

O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamespyarcade.com/software/launch/alaunch.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...8153.5505439815

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

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Your log is looking clean which is a good thing :)

 

I think the program is giving a problem for removal because the actual files etc are no longer there. You can download tweakui from Microsoft to remove dead entries in the "Add/Remove Programs" list.

 

Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications:

  • Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
  • Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
  • How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
  • How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.

To protect yourself further:

  • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.

I also suggest that you delete any files from "temp", "tmp" folders. In Internet Explorer, click on "Tools" => "Internet Options" => "Delete Files" and select the box that says "Delete All Offline Content" and click on "OK" twice. Also, empty the recycle bin by right clicking on it and selecting "Empty Recycle Bin". These steps should be done on a regular basis.

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