• Announcements

    • Budfred

      IE 11 copy/paste problem

      It has come to our attention that people using Internet Explorer 11 (IE 11) are having trouble with copy/paste to the forum. If you encounter this problem, using a different browser like Firefox or Chrome seems to get around the problem. We do not know what the problem is, but it seems to be specific to IE 11 and we are hopeful that Microsoft will eventually fix it.
Sign in to follow this  
Followers 0
dantheman23

persistent problem

6 posts in this topic

Hi

Forgive me- I'm a novice PC user. When browsing the net a pop up box (HotXXX) appears with lurid pictures. Connection is severred and a porn dialler is activated. A shortcut HotXXX also appears on desktop.Neither spybot nor CWShredder appear effective. What can I do - and please - keep in simple

 

dantheman23

Share this post


Link to post
Share on other sites

Hi

 

Here's the most recent log. Help please!

 

Logfile of HijackThis v1.97.7

Scan saved at 07:40:09, on 24/06/2004

Platform: Windows XP (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 (6.00.2600.0000)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\System32\CTsvcCDA.EXE

C:\WINDOWS\System32\GEARSEC.EXE

C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

C:\WINDOWS\System32\nvsvc32.exe

C:\WINDOWS\System32\tcpsvcs.exe

C:\WINDOWS\System32\snmp.exe

C:\WINDOWS\System32\MsPMSPSv.exe

C:\Program Files\Microsoft Works\WksSb.exe

C:\Program Files\Microsoft Hardware\Mouse\point32.exe

C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe

C:\Program Files\Creative\ShareDLL\CtNotify.exe

C:\WINDOWS\System32\RunDll32.exe

C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\WINDOWS\s_menu.exe

C:\Program Files\Messenger\msmsgs.exe

C:\WINDOWS\System32\ctfmon.exe

C:\Program Files\Creative\SBExtigy\RemoteCenter\Rc\Rcman.exe

C:\PROGRA~1\LSOFTT~1\ACTIVE~1\PopUpKill.exe

C:\Program Files\Creative\ShareDLL\MediaDet.Exe

C:\Program Files\Exif Launcher\QuickDCF.exe

C:\Program Files\Sony\VAIO Action Setup\VAServ.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Creative\SBExtigy\RemoteCenter\Rc\EAX.exe

C:\Program Files\Creative\SBExtigy\RemoteCenter\Rc\VRC.exe

C:\Program Files\Creative\SBExtigy\RemoteCenter\Center\RCenter.exe

C:\Program Files\Creative\SBExtigy\RemoteCenter\Rc\OSDMenu.EXE

C:\WINDOWS\System32\wuauclt.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Outlook Express\msimn.exe

C:\Program Files\Adobe\Acrobat 5.0\Reader\AcroRd32.exe

C:\WINDOWS\7.exe

C:\Documents and Settings\Derek\Desktop\HijackThis.exe

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.btopenworld.com/searchpane

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.btinternet.com/

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BTopenworld

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize

O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe

O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers

O4 - HKLM\..\Run: [POINTER] point32.exe

O4 - HKLM\..\Run: [updReg] C:\WINDOWS\Updreg.exe

O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe

O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe

O4 - HKLM\..\Run: [AudCtrl] RunDll32 AudCtrl.dll,RCMonitor

O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe

O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN

O4 - HKLM\..\Run: [update] C:\WINDOWS\svchost.exe /i

O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe

O4 - HKLM\..\Run: [startMenu] C:\WINDOWS\s_menu.exe /i

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe

O4 - HKCU\..\Run: [RemoteCenter] C:\Program Files\Creative\SBExtigy\RemoteCenter\Rc\Rcman.exe

O4 - HKCU\..\Run: [Active@ PopUp Killer] C:\PROGRA~1\LSOFTT~1\ACTIVE~1\PopUpKill.exe

O4 - HKCU\..\Run: [dlmMgr] "C:\Program Files\Common Files\Adobe\ESD\AdobeDownloadManager.exe"

O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\Exif Launcher\QuickDCF.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: VAIO Action Setup (Server).lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000

O9 - Extra button: Researcher (HKLM)

O9 - Extra button: Related (HKLM)

O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)

O9 - Extra button: ZDelete Auto-Cleaner (HKCU)

O12 - Plugin for .hlq: C:\Program Files\Internet Explorer\PLUGINS\NpHcd32.dll

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

O14 - IERESET.INF: START_PAGE_URL=http://www.btinternet.com/

O15 - Trusted Zone: *.Sony-europe.com

O15 - Trusted Zone: *.Sonystyle-europe.com

O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.microsoft.com/templates/ieawsdc.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...8089.2000578704

O16 - DPF: {D18B7EC3-EECA-11D3-8E71-0000E82C6C0D} - http://www.xxxtoolbar.com/ist/softwares/re.../ist_remove.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shock...ash/swflash.cab

O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - https://register.btopenworld.com/templates/btwebcontrol.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{ADB944E5-72EB-4ABC-95D8-67201D1E6C67}: NameServer = 213.120.62.101 213.120.62.100

 

 

 

:weep:

Share this post


Link to post
Share on other sites

Have Hijack This fix all of the following by placing a check in the appropriate boxes and hitting fix checked. Make sure all browser and all Windows Explorer windows are closed before fixing.

O4 - HKLM\..\Run: [update] C:\WINDOWS\svchost.exe /i

O4 - HKLM\..\Run: [startMenu] C:\WINDOWS\s_menu.exe /i

Reboot and delete

 

files

C:\WINDOWS\svchost.exe

C:\WINDOWS\s_menu.exe

 

These may be hidden files. See HERE for how to show hidden files.

 

Please post a followup Hijack this log, and say if your problems persist.

Share this post


Link to post
Share on other sites

;) Many thanks, so far so good. Clean for 5 hours.

 

Here's the new log

 

Logfile of HijackThis v1.97.7

Scan saved at 12:52:12, on 25/06/2004

Platform: Windows XP (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 (6.00.2600.0000)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\System32\CTsvcCDA.EXE

C:\WINDOWS\System32\GEARSEC.EXE

C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

C:\WINDOWS\System32\nvsvc32.exe

C:\WINDOWS\System32\tcpsvcs.exe

C:\WINDOWS\System32\snmp.exe

C:\WINDOWS\System32\MsPMSPSv.exe

C:\Program Files\Microsoft Works\WksSb.exe

C:\Program Files\Microsoft Hardware\Mouse\point32.exe

C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe

C:\Program Files\Creative\ShareDLL\CtNotify.exe

C:\WINDOWS\System32\RunDll32.exe

C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Messenger\msmsgs.exe

C:\WINDOWS\System32\ctfmon.exe

C:\Program Files\Creative\SBExtigy\RemoteCenter\Rc\Rcman.exe

C:\PROGRA~1\LSOFTT~1\ACTIVE~1\PopUpKill.exe

C:\Program Files\Creative\ShareDLL\MediaDet.Exe

C:\Program Files\Exif Launcher\QuickDCF.exe

C:\Program Files\Sony\VAIO Action Setup\VAServ.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\System32\wuauclt.exe

C:\Program Files\Creative\SBExtigy\RemoteCenter\Rc\EAX.exe

C:\Program Files\Creative\SBExtigy\RemoteCenter\Rc\VRC.exe

C:\Program Files\Creative\SBExtigy\RemoteCenter\Center\RCenter.exe

C:\Program Files\Creative\SBExtigy\RemoteCenter\Rc\OSDMenu.EXE

C:\Program Files\Outlook Express\msimn.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Documents and Settings\Derek\Desktop\HijackThis.exe

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.btopenworld.com/searchpane

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.btinternet.com/

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BTopenworld

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize

O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe

O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers

O4 - HKLM\..\Run: [POINTER] point32.exe

O4 - HKLM\..\Run: [updReg] C:\WINDOWS\Updreg.exe

O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe

O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe

O4 - HKLM\..\Run: [AudCtrl] RunDll32 AudCtrl.dll,RCMonitor

O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe

O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN

O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe

O4 - HKCU\..\Run: [RemoteCenter] C:\Program Files\Creative\SBExtigy\RemoteCenter\Rc\Rcman.exe

O4 - HKCU\..\Run: [Active@ PopUp Killer] C:\PROGRA~1\LSOFTT~1\ACTIVE~1\PopUpKill.exe

O4 - HKCU\..\Run: [dlmMgr] "C:\Program Files\Common Files\Adobe\ESD\AdobeDownloadManager.exe"

O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\Exif Launcher\QuickDCF.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: VAIO Action Setup (Server).lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000

O9 - Extra button: Researcher (HKLM)

O9 - Extra button: Related (HKLM)

O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)

O9 - Extra button: ZDelete Auto-Cleaner (HKCU)

O12 - Plugin for .hlq: C:\Program Files\Internet Explorer\PLUGINS\NpHcd32.dll

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

O14 - IERESET.INF: START_PAGE_URL=http://www.btinternet.com/

O15 - Trusted Zone: *.Sony-europe.com

O15 - Trusted Zone: *.Sonystyle-europe.com

O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.microsoft.com/templates/ieawsdc.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...8089.2000578704

O16 - DPF: {D18B7EC3-EECA-11D3-8E71-0000E82C6C0D} - http://www.xxxtoolbar.com/ist/softwares/re.../ist_remove.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shock...ash/swflash.cab

O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - https://register.btopenworld.com/templates/btwebcontrol.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{ADB944E5-72EB-4ABC-95D8-67201D1E6C67}: NameServer = 213.1.119.98 213.1.119.97

 

 

How do I best prevent re-infection?

 

Many thenks again - you're a hero :lol:

Share this post


Link to post
Share on other sites

Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications:

  • Spywareblaster SpywareBlaster will prevent spyware from being installed.
  • Spywareguard SpywareGuard offers realtime protection from spyware installation attempts.
     
  • How to use Ad-Aware to remove Spyware If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.[/color]
  • How to use Spybot to remove Spyware If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.

To protect yourself further:

  • IE/Spyad IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar Get the free google toolbar to help stop pop up windows.

I also suggest that you delete any files from "temp", "tmp" folders. In Internet Explorer, click on "Tools" => "Internet Options" => "Delete Files" and select the box that says "Delete All Offline Content" and click on "OK" twice. Also, empty the recycle bin by right clicking on it and selecting "Empty Recycle Bin". These steps should be done on a regular basis.

 

Glad we could help!

 

If you need this topic reopened, please request this by sending the moderating team an email with the address of the thread. This applies only to the original topic starter. Everyone else please begin a New Topic.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.
Sign in to follow this  
Followers 0