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#1 jOe~

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Posted 06 March 2007 - 11:23 AM

IE 7.0.5730.11 does not display content of web pages. Also, help portions of software programs is blank. Have run Spybot and AVG 7.5. below is HJT log. Using add/remove programs I see in the left pane(windows component) that IE has 0 MB, yet in the main window it shows 4.66 MB??? Could not delete IE from windows component because of the message "file "custsat.dill" is needed." Firefox works for me. Had this problem with an earlier version of IE but it followed into IE 7 Most humbly great full for help. Joe

Logfile of HijackThis v1.99.1
Scan saved at 3:59:59 PM, on 3/5/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Nhksrv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\AT&T Worldnet Accelerator\PropelAC.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Joe Kory\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: IE_PopupBlocker Class - {656EC4B7-072B-4698-B504-2A414C1F0037} - C:\Program Files\AT&T Worldnet Accelerator\prpl_IePopupBlocker.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Propel Accelerator] "C:\Program Files\AT&T Worldnet Accelerator\trayctl.exe" /STARTUPLAUNCH
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Refresh Pa&ge with Full Quality - C:\Program Files\AT&T Worldnet Accelerator\pac-page.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {10B80396-96A7-11D3-B7A6-00A0C94C6AE0} (ParallelGraphics Cortona VRML 1.0 to VRML 2.0 convertor) - http://www.parallelg.../cortvrml10.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {48684877-B804-41CC-A4FF-B3892EA1C7A5} (MSN Money Screener) - http://fdl.msn.com/p...12/investor.cab
O16 - DPF: {4E330863-6A11-11D0-BFD8-006097237877} (InstallFromTheWeb ActiveX Control) - http://208.62.27.145...ts/iftwclix.cab
O16 - DPF: {544EB377-350A-4295-9BEB-EAB8392E09C6} (MSN Money Charting) - http://fdl.msn.com/p...13/invinstl.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1135278547906
O16 - DPF: {6BA1270C-B969-4234-B827-7B3BBB4F5FFC} - http://63.99.207.62/...117/install.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1134328137187
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7CEEAB76-D59E-11D3-8394-00C04F7BDF10} (Application Class) - https://www.tradesta...ugIn/tsTemp.cab
O16 - DPF: {86A88967-7A20-11D2-8EDA-00600818EDB1} (ParallelGraphics Cortona Control) - http://www.parallelg...in/cortvrml.cab
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://webchat.dell...t/TLIEFlash.CAB
O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - http://dgl.microsoft...nloads/outc.cab
O16 - DPF: {F554B9AB-E6C9-4FA6-BFE7-B3CB24AD5027} (MSN Money Charting) - http://fdl.msn.com/p...11/investor.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{08003DAC-5252-4A9B-A4AD-DB38DF14DA33}: NameServer = 12.102.240.2 204.127.160.4
O17 - HKLM\System\CS1\Services\Tcpip\..\{08003DAC-5252-4A9B-A4AD-DB38DF14DA33}: NameServer = 12.102.240.2 204.127.160.4
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

#2 SWI Support Robot

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Posted 09 March 2007 - 06:30 AM

Welcome to SWI. We apologize for the delay; our helpers have been very busy.
If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.

Thank you for your patience.

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This is an automated message. It does not count as help.

#3 miekiemoes

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Posted 18 March 2007 - 06:25 PM

Hi,

Please reinstall IE7, but make sure you turn your Teatimer off while you are installing it, because Teatimer may block some components.

Also,

Also, help portions of software programs is blank

This may be caused because you disabled javascripting. And I mainly suspect your Norton Scriptblocking causing this. Disable your Norton scriptblocking and see if that solves the problem.

* Disable the Script Blocking Service:
  • To open Services, click Start, point to Settings, and then click Control Panel. Double-click Administrative Tools, and then double-click Services.
  • Find ScriptBlocking services, Right-click the service, and then click and then click Properties. On the General tab, under Startup, click Disabled.
  • Under Service Status, click Stop button. Click Apply button.
* Disable the Script Blocking In Norton Settings:
  • Start Norton Antivirus.
  • Click Options. If a menu appears when you click Options, then click Norton Antivirus. The Norton Antivirus Options dialog box appears.
  • Click Script Blocking.
  • Uncheck Enable Script Blocking (recommended).
  • Click OK
Also, when you're planning to reinstall IE7, I also recommend you disable Norton scriptblocking since it may interfere with a proper install as well.
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#4 jOe~

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Posted 19 March 2007 - 08:38 AM

Hi miekiemoes,
thank you for your help. I executed all of your suggestions exactly, but this did not fix IE and all Microsoft help and other software help still are blank. I remind you that the original IE, before IE 7, developed the problem. Reinstall of IE 7, as per all of your instructions (turned off Teatimer, AVG, and Norton and disabled the script blocking service and settings))did not fix the problems. What next?

Joe (by the way I was born in Belgium and came to the U.S. 50 years ago)

#5 miekiemoes

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Posted 19 March 2007 - 09:37 AM

Hi,

Can you explain exactly what you mean with "does not display content of web pages". As I understand here, you get blank webpages? Or what Contents is is not displaying?

Concerning the blank help files, this is an issue with scripting, so check in your IE settings if Active Scripting is enabled.
Really make sure you turned off your Norton Scriptblocking and leave it disabled (a reboot will be needed).

If that didn't work, maybe your scripting may be damaged. So, download and install Windows Script 5.6 for Windows XP:
http://www.microsoft...;DisplayLang=en

Then reboot.
If you are still having problems, start your computer in Windows Safe with networking support and look if you are having the same problems there.
If NOT, let me know, because this means that a Third party software is causing this, and in that case, I suspect your Norton. (It's not the first time Norton messes with scripts and general display in Internet Explorer).

In case the problem is also present in Windows Safe mode, reboot back to normal mode and do next:

Go to start > run and copy and paste next commands in the field one by one:

regsvr32 jscript.dll Hit enter
regsvr32 vbscript.dll Hit enter
regsvr32 /i mshtml.dll Hit enter

Also do next..

* Download Dial-a-fix from here:
http://wiki.djlizard...tandard_version
(the download is in the middle of the page)

Unzip Dial-a-fix
Then doubleclick Dial-a-fix.exe

On the right, you'll find: Registration Center
Check every checkbox present under Registration Center
Then click the Go button below.
So everything under Registration Center should be checked before you click the Go-button.
Also make sure your Internet Explorer is closed when you click the GO-button.
Then reboot.

Let me know if that solved your problem.
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#6 jOe~

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Posted 19 March 2007 - 01:28 PM

what Contents is is not displaying?
going to www.spywareinfo.com with IE all I see are the words "Spyinfo home of the spyware weekly" in the upper LH corner. Nothing else.

Really make sure you turned off your Norton Scriptblocking and leave it disabled (a reboot will be needed). Did that. No change. Then I removed NORTON from my system and rebooted. NO change.

download and install Windows Script 5.6 for Windows XP: Did that. No change in help content display.

start your computer in Windows Safe with networking support Without network support could not connect to internet--error 711"configuration error is preventing connection". Using networking support, I also could not connect. Message: "proxy server is refusing connection". Help contents still blank.

regsvr32 jscript.dll Hit enter
regsvr32 vbscript.dll Hit enter
regsvr32 /i mshtml.dll Hit enter
first two were accepted but the third (regsvr32 /i mshtml.dll ) gave me the message "mshtml.dll was loaded but Register Server was not found. This file cannot be registered".

Also, the "language bar" had established itself while I was working with Norton

So, what next? thanks, Joe

#7 miekiemoes

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Posted 19 March 2007 - 02:12 PM

Hi,

what Contents is is not displaying?
going to www.spywareinfo.com with IE all I see are the words "Spyinfo home of the spyware weekly" in the upper LH corner. Nothing else.


I never heard this problem before, so only images load and no content... but maybe - just maybe this can be caused by your AT&T Worldnet Accelerator. This is an Internet accelerator application for IE and may be the problem here. Also since it loads as a Browser Helper object in your Internet Explorer.
Maybe you misconfigured something in there?

Also, empty your Internet Explorer cache:

* Clean your Cache and Cookies in IE:
  • Close all instances of Outlook Express and Internet Explorer
  • Go to Control Panel > Internet Options > General tab
  • Under Browsing History, click "Delete".
  • Click "Delete Files", "Delete cookies" and "Delete history"
  • Click Close below.
* Clean other Temporary files + Recycle bin
  • Go to start > run and type: cleanmgr and click ok.
  • Let it scan your system for files to remove.
  • Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.
  • Press OK to remove them.
Let me know - then we can do some further troubleshooting.
Also let me know if you can remember when exactly this issue started. If you installed/updated something previously etc...

Edit... already checked your Firewall settings as well, or firewall configuration in router? Look if nothing is blocking your IE.
Also, in your Internet Explorer options. Make sure everything is set to default there, because it could also be possible that you set anything there to the "strongest" security.
Concerning the Help files which are blank, check this option as well:
http://geekswithblog...6/29/83567.aspx
So the helpfiles for the software you are using are chm files. So test any software where you can't open the helpfile, look in the related software folder and search for the related chm file there and under Security, click unblock (as in the screenshot)
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#8 miekiemoes

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Posted 19 March 2007 - 02:37 PM

I edited above post with someting new to check as well concerning helpfiles..
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#9 miekiemoes

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Posted 19 March 2007 - 02:41 PM

Now I think of it -- since you don't have any contents in IE loading, it is normally that the help files won't display anything. So don't perform the steps for blank helpfiles yet. We'll have to solve the contents problem first - that may already solve the blank helpfiles as well.

Also, did you perform this step I asked?

* Download Dial-a-fix from here:
http://wiki.djlizard...tandard_version
(the download is in the middle of the page)

Unzip Dial-a-fix
Then doubleclick Dial-a-fix.exe

On the right, you'll find: Registration Center
Check every checkbox present under Registration Center
Then click the Go button below.
So everything under Registration Center should be checked before you click the Go-button.
Also make sure your Internet Explorer is closed when you click the GO-button.
Then reboot.

This will reregister IE related dlls again - including the urlmon.dll which may cause blank pages as well when not registered or missing.
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#10 jOe~

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Posted 19 March 2007 - 07:01 PM

Now I think of it -- since you don't have any contents in IE loading, it is normally that the help files won't display anything. So don't perform the steps for blank helpfiles yet. We'll have to solve the contents problem first - that may already solve the blank helpfiles as well.

Also, did you perform this step I asked?

* Download Dial-a-fix from here:
http://wiki.djlizard...tandard_version
(the download is in the middle of the page)

Unzip Dial-a-fix
Then doubleclick Dial-a-fix.exe

On the right, you'll find: Registration Center
Check every checkbox present under Registration Center
Then click the Go button below.
So everything under Registration Center should be checked before you click the Go-button.
Also make sure your Internet Explorer is closed when you click the GO-button.
Then reboot.

This will reregister IE related dlls again - including the urlmon.dll which may cause blank pages as well when not registered or missing.


Down loaded and unzipped Dial-a-fix. There were two icons 1. dial-a-fix "create your own solution" opened but the pop up had no content. All the check boxes had no labels and the buttons had no labels. No type whatsoever. 2. "secedit" would not open. ...got help pop up that said "can not open secedit.chm.

I did empty the cache and cookies and did cleanmgr. thanks, Joe

#11 miekiemoes

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Posted 20 March 2007 - 01:05 AM

Hi,

You weren't supposed to use secedit - only dial-a-fix.
What is it you *can see in dial-a-fix?
Looks like there's a lot more corrupt here than your IE.
Can you also remember when this exactly started? If you installed something before, uninstalled something before or updated something?
What I also want to test is -- are there other useraccounts present on this computer? If not, create a new useraccount and look if you're having the same problems there. This to see if this is a corrupted userprofile issue or not.
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#12 miekiemoes

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Posted 20 March 2007 - 07:46 AM

I made a screenshot for you since you don't have any txt displayed, only empty labels/buttons. So you can see from my screenshot where you should check the radiobuttons and then click the go-button below.
dialafix.gif
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#13 miekiemoes

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Posted 20 March 2007 - 08:33 AM

I did some further researching especially concerning your AT&T Worldnet Accelerator... and as I said previously, I suspect this program being the cause here. Do you use your Windows Firewall or a router? Is there anywhere you blocked internet access to AT&T Worldnet Accelerator components, such as PropelAC.exe ? Or any other program blocked it? Because when it is blocked, this will indeed result in pages only partially loading or not loading at all. What happens if you disable your AT&T Worldnet Accelerator?

Start > Programs > AT&T Worldnet Accelerator.
Choose Stop AT&T Worldnet Accelerator.
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#14 jOe~

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Posted 20 March 2007 - 09:56 AM

I did some further researching especially concerning your AT&T Worldnet Accelerator... and as I said previously, I suspect this program being the cause here. Do you use your Windows Firewall or a router? Is there anywhere you blocked internet access to AT&T Worldnet Accelerator components, such as PropelAC.exe ? Or any other program blocked it? Because when it is blocked, this will indeed result in pages only partially loading or not loading at all. What happens if you disable your AT&T Worldnet Accelerator?

Start > Programs > AT&T Worldnet Accelerator.
Choose Stop AT&T Worldnet Accelerator.

I did the following: 1. using your screen shot I clicked the radio buttons(checks disappeared indicating it was working) and clicked go and rebooted. Dial-a-fix still blank. 2. Diabled ATT accelerator. IE still without content and Dial-a-fix blank.

Do you use your Windows Firewall or a router? Is there anywhere you blocked internet access to AT&T Worldnet Accelerator components, such as PropelAC.exe ? Or any other program blocked it? Windows fire wall on, no other programs involved that I know of....and I don't know very much. I think the only program added since trouble started is Firefox(since IE wouldn't work). I don't recall what happened or what I may have done just before trouble started.

Joe

#15 jOe~

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Posted 20 March 2007 - 09:58 AM

I did some further researching especially concerning your AT&T Worldnet Accelerator... and as I said previously, I suspect this program being the cause here. Do you use your Windows Firewall or a router? Is there anywhere you blocked internet access to AT&T Worldnet Accelerator components, such as PropelAC.exe ? Or any other program blocked it? Because when it is blocked, this will indeed result in pages only partially loading or not loading at all. What happens if you disable your AT&T Worldnet Accelerator?

Start > Programs > AT&T Worldnet Accelerator.
Choose Stop AT&T Worldnet Accelerator.

I did the following: 1. using your screen shot I clicked the radio buttons(checks disappeared indicating it was working) and clicked go and rebooted. Dial-a-fix still blank. 2. Diabled ATT accelerator. IE still without content and Dial-a-fix blank.

Do you use your Windows Firewall or a router? Is there anywhere you blocked internet access to AT&T Worldnet Accelerator components, such as PropelAC.exe ? Or any other program blocked it? Windows fire wall on, no other programs involved that I know of....and I don't know very much. I think the only program added since trouble started is Firefox(since IE wouldn't work). I don't recall what happened or what I may have done just before trouble started.

Joe

#16 jOe~

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Posted 20 March 2007 - 09:59 AM

I did some further researching especially concerning your AT&T Worldnet Accelerator... and as I said previously, I suspect this program being the cause here. Do you use your Windows Firewall or a router? Is there anywhere you blocked internet access to AT&T Worldnet Accelerator components, such as PropelAC.exe ? Or any other program blocked it? Because when it is blocked, this will indeed result in pages only partially loading or not loading at all. What happens if you disable your AT&T Worldnet Accelerator?

Start > Programs > AT&T Worldnet Accelerator.
Choose Stop AT&T Worldnet Accelerator.

I did the following: 1. using your screen shot I clicked the radio buttons(checks disappeared indicating it was working) and clicked go and rebooted. Dial-a-fix still blank. 2. Diabled ATT accelerator. IE still without content and Dial-a-fix blank.

Do you use your Windows Firewall or a router? Is there anywhere you blocked internet access to AT&T Worldnet Accelerator components, such as PropelAC.exe ? Or any other program blocked it? Windows fire wall on, no other programs involved that I know of....and I don't know very much. I think the only program added since trouble started is Firefox(since IE wouldn't work). I don't recall what happened or what I may have done just before trouble started.

Joe

#17 jOe~

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Posted 20 March 2007 - 10:09 AM

I did some further researching especially concerning your AT&T Worldnet Accelerator... and as I said previously, I suspect this program being the cause here. Do you use your Windows Firewall or a router? Is there anywhere you blocked internet access to AT&T Worldnet Accelerator components, such as PropelAC.exe ? Or any other program blocked it? Because when it is blocked, this will indeed result in pages only partially loading or not loading at all. What happens if you disable your AT&T Worldnet Accelerator?

Start > Programs > AT&T Worldnet Accelerator.
Choose Stop AT&T Worldnet Accelerator.

I did the following: 1. using your screen shot I clicked the radio buttons(checks disappeared indicating it was working) and clicked go and rebooted. Dial-a-fix still blank. 2. Diabled ATT accelerator. IE still without content and Dial-a-fix blank.

Do you use your Windows Firewall or a router? Is there anywhere you blocked internet access to AT&T Worldnet Accelerator components, such as PropelAC.exe ? Or any other program blocked it? Windows fire wall on, no other programs involved that I know of....and I don't know very much. I think the only program added since trouble started is Firefox(since IE wouldn't work). I don't recall what happened or what I may have done just before trouble started.

Joe

#18 jOe~

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Posted 20 March 2007 - 10:15 AM

I did some further researching especially concerning your AT&T Worldnet Accelerator... and as I said previously, I suspect this program being the cause here. Do you use your Windows Firewall or a router? Is there anywhere you blocked internet access to AT&T Worldnet Accelerator components, such as PropelAC.exe ? Or any other program blocked it? Because when it is blocked, this will indeed result in pages only partially loading or not loading at all. What happens if you disable your AT&T Worldnet Accelerator?

Start > Programs > AT&T Worldnet Accelerator.
Choose Stop AT&T Worldnet Accelerator.

I did the following: 1. using your screen shot I clicked the radio buttons(checks disappeared indicating it was working) and clicked go and rebooted. Dial-a-fix still blank. 2. Diabled ATT accelerator. IE still without content and Dial-a-fix blank.

Do you use your Windows Firewall or a router? Is there anywhere you blocked internet access to AT&T Worldnet Accelerator components, such as PropelAC.exe ? Or any other program blocked it? Windows fire wall on, no other programs involved that I know of....and I don't know very much. I think the only program added since trouble started is Firefox(since IE wouldn't work). I don't recall what happened or what I may have done just before trouble started.

Joe

#19 miekiemoes

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Posted 20 March 2007 - 10:57 AM

Ok, some next things to check - try:

* Disable your Windows Firewall (this is to troubleshoot if you are blocking something there you're not supposed to block)
With the Firewall disabled, open your Internet explorer and let me know if there's any change.
You can re-enable your Windows Firewall afterwards again.

* Open your Internet Explorer > Tools > Internet Options > Advanced.
Click the "restore defaults" button.

* In Internet Explorer, Click View > Encoding and Select "Auto-Select"
If already selected, deselect it.

You may need to restart your IE everytime after you applied the settings.
If that didn't work,

* Also in Internet Explorer > Tools > Internet Options > Advanced and scroll to: HTTP 1.1 Settings. Unselect both under it, apply and restart you Internet Explorer.
If no change, Select them again, try to select one by one: Turn off "Use HTTP 1.1", turn on "Use HTTP 1.1 through proxy connections" and vice versa. (this seems to be dependent upon ISP) > apply and OK. Restart browser everytime in between after you applied settings.

* Check your Connections in Your Internet Explorer (Internet Explorer > Tools > Internet Options > connections) and look if everything is set properly there. You may want to compare it with the Connections in your Firefox, since it works in Firefox ( In firefox, you'll find it under Tools > Options > General > connection settings)

* Go to start > run and copy and paste next commands in the field: (since I am not sure if dial-a-fix actually worked in your case):

regsvr32 Urlmon.dll
regsvr32 Shdocvw.dll
regsvr32 Shell32.dll
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll

* In case important system files are missing, go to start > run and copy and paste: sfc /scannow
This will check for missing files and may ask for your cd to replace them.

* If none of above instructions worked, create another userprofile (since your current one may be corrupted) and look if it works from there.
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#20 miekiemoes

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Posted 20 March 2007 - 11:20 AM

Extra instruction - you may want to try this first as well -
Go to your C:\Program Files\Internet Explorer-folder and doubleclick iexplore.exe there. Does that one open correctly?

Reason I am adding this instruction is, after I updated to IE7, some shortcuts in my start refering to IE7 (for example Windows updates etc...) opens an "old version of IE" instead of IE7 and the contents are indeed blank and I can't surf.
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#21 jOe~

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Posted 20 March 2007 - 12:02 PM

Ok, some next things to check - try:

* Disable your Windows Firewall (this is to troubleshoot if you are blocking something there you're not supposed to block)
With the Firewall disabled, open your Internet explorer and let me know if there's any chance.
You can re-enable your Windows Firewall afterwards again. DONE

* Open your Internet Explorer > Tools > Internet Options > Advanced.
Click the "restore defaults" button. DONE

* In Internet Explorer, Click View > Encoding and Select "Auto-Select"
If already selected, deselect it. DONE

You may need to restart your IE everytime after you applied the settings.
If that didn't work, DONE

* Also in Internet Explorer > Tools > Internet Options > Advanced and scroll to: HTTP 1.1 Settings. Unselect both under it, apply and restart you Internet Explorer.
If no change, Select them again, try to select one by one: Turn off "Use HTTP 1.1", turn on "Use HTTP 1.1 through proxy connections" and vice versa. (this seems to be dependent upon ISP) > apply and OK. Restart browser everytime in between after you applied settings. DONE

* Check your Connections in Your Internet Explorer (Internet Explorer > Tools > Internet Options > connections) and look if everything is set properly there. You may want to compare it with the Connections in your Firefox, since it works in Firefox ( In firefox, you'll find it under Tools > Options > General > connection settings) COULD NOT BECAUSE THE TERMS WERE DIFFERENT AND i DIDN'T KNOW WHAT TO DO

* Go to start > run and copy and paste next commands in the field: (since I am not sure if dial-a-fix actually worked in your case):

regsvr32 Urlmon.dll OK
regsvr32 Shdocvw.dll OK
regsvr32 Shell32.dll OK
regsvr32 Oleaut32.dll OK
regsvr32 Actxprxy.dll OK
regsvr32 Mshtml.dll AS IN A PRIOR ATTEMPT GOT THE MESSAGE: MSHTML.dll WAS LOADED BUT DLL REGISTER SERVER ENTRY POINT WAS NOT FOUND. THIS FILE CAN NOT BE REGISTERED

* In case important system files are missing, go to start > run and copy and paste: sfc /scannow
This will check for missing files and may ask for your cd to replace them. DONE, NOTHING MISSING

* If none of above instructions worked, create another userprofile (since your current one may be corrupted) and look if it works from there.

SO WHAT NEXT??? :hmmm: JOE

#22 miekiemoes

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Posted 20 March 2007 - 12:11 PM

Extra instruction - you may want to try this first as well -
Go to your C:\Program Files\Internet Explorer-folder and doubleclick iexplore.exe there. Does that one open correctly?

Tried this?
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#23 jOe~

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Posted 20 March 2007 - 12:11 PM

Extra instruction - you may want to try this first as well -
Go to your C:\Program Files\Internet Explorer-folder and doubleclick iexplore.exe there. Does that one open correctly?

Reason I am adding this instruction is, after I updated to IE7, some shortcuts in my start refering to IE7 (for example Windows updates etc...) opens an "old version of IE" instead of IE7 and the contents are indeed blank and I can't surf.

DID NOT SEE iexplore.exe BUT DID CLIC IEXPLORE ICON WHICH OPENED IE AND STILL DIDN'T SHOW CONTENT. PROPERTIES OF THAT ICON SAID VERSION 7.0.5730.1


#24 miekiemoes

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Posted 20 March 2007 - 12:42 PM

Hmm, you said you reinstalled IE7 as well, but you reinstalled an older version of IE7 or didn't select to install additional updates during IE7 install.
Anyway, from your first post I read that you have been trying to remove IE via Windows Components, which wasn't actually the way to remove IE7.
I don't know what other actions you performed to delete IE, but the best action we can do here is to uninstall IE7 (since it's most likely a corrupt install).
Read here how to uninstall IE7:
http://support.microsoft.com/kb/927177

Then reboot your computer. Don't reinstall IE7. We'll have to solve your problem with IE first.
When you uninstall IE7, this will revert it to the IE6 version.
Let me know if IE6 works. Also post a new HijackThislog in your next reply so I can check if it's indeed reverted to IE6.

Then we'll start from there...
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#25 miekiemoes

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Posted 20 March 2007 - 12:46 PM

Please make sure you disable your teatimer and leave it disabled during uninstall, or it will corrupt it as well. Also make sure no other software (Antivirus) may interfere with the uninstall.

Edit, the 7.0.5730.1 is correct after you install IE7, I just tried it myself. The version gets updated after you perform a Windows update.
I am trying to reproduce your problem the entire afternoon - uninstalling - reinstalling, deleting files etc etc.. but I just can't reproduce it.

Edited by miekiemoes, 20 March 2007 - 12:53 PM.

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#26 jOe~

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Posted 20 March 2007 - 01:02 PM

Please make sure you disable your teatimer and leave it disabled during uninstall, or it will corrupt it as well. Also make sure no other software (Antivirus) may interfere with the uninstall.

Edit, the 7.0.5730.1 is correct after you install IE7, I just tried it myself. The version gets updated after you perform a Windows update.
I am trying to reproduce your problem the entire afternoon - uninstalling - reinstalling, deleting files etc etc.. but I just can't reproduce it.

I didn't see this message about teatimer/antivirus before I uninstalled . ( I've recently installed/removed IE 7 several times--a long process with dial up.)
Logfile of HijackThis v1.99.1
Scan saved at 10:52:05 AM, on 3/20/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\AT&T Worldnet Accelerator\PropelAC.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Joe Kory\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: IE_PopupBlocker Class - {656EC4B7-072B-4698-B504-2A414C1F0037} - C:\Program Files\AT&T Worldnet Accelerator\prpl_IePopupBlocker.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O4 - HKLM\..\Run: [Propel Accelerator] "C:\Program Files\AT&T Worldnet Accelerator\trayctl.exe" /STARTUPLAUNCH
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Refresh Pa&ge with Full Quality - C:\Program Files\AT&T Worldnet Accelerator\pac-page.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {10B80396-96A7-11D3-B7A6-00A0C94C6AE0} (ParallelGraphics Cortona VRML 1.0 to VRML 2.0 convertor) - http://www.parallelg.../cortvrml10.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {48684877-B804-41CC-A4FF-B3892EA1C7A5} (MSN Money Screener) - http://fdl.msn.com/p...12/investor.cab
O16 - DPF: {4E330863-6A11-11D0-BFD8-006097237877} (InstallFromTheWeb ActiveX Control) - http://208.62.27.145...ts/iftwclix.cab
O16 - DPF: {544EB377-350A-4295-9BEB-EAB8392E09C6} (MSN Money Charting) - http://fdl.msn.com/p...13/invinstl.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1135278547906
O16 - DPF: {6BA1270C-B969-4234-B827-7B3BBB4F5FFC} - http://63.99.207.62/...117/install.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1134328137187
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7CEEAB76-D59E-11D3-8394-00C04F7BDF10} (Application Class) - https://www.tradesta...ugIn/tsTemp.cab
O16 - DPF: {86A88967-7A20-11D2-8EDA-00600818EDB1} (ParallelGraphics Cortona Control) - http://www.parallelg...in/cortvrml.cab
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://webchat.dell...t/TLIEFlash.CAB
O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - http://dgl.microsoft...nloads/outc.cab
O16 - DPF: {F554B9AB-E6C9-4FA6-BFE7-B3CB24AD5027} (MSN Money Charting) - http://fdl.msn.com/p...11/investor.cab
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

#27 miekiemoes

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Posted 20 March 2007 - 01:18 PM

I didn't see this message about teatimer/antivirus before I uninstalled

Yes, but Teatimer doesn't always give an alert and blocks changes silently. That's why I don't recommend Teatimer running in the background when important changes have to be done on your system.

Does IE6 still displays empty content? If so, can you uninstall AT&T Worldnet Accelerator? Because I want to eliminate programs first that may interfere with it in the first place. Because it wouldn't make sense if we try to repair your IE6 if a third party is causing this problem. :)
Then reboot after uninstalling AT&T Worldnet Accelerator and test your IE6 again.
But I have the feeling that a lot more is corrupted here... Have you been using registry cleaners previously?
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#28 jOe~

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Posted 20 March 2007 - 01:57 PM

I didn't see this message about teatimer/antivirus before I uninstalled

Yes, but Teatimer doesn't always give an alert and blocks changes silently. That's why I don't recommend Teatimer running in the background when important changes have to be done on your system.

Does IE6 still displays empty content? If so, can you uninstall AT&T Worldnet Accelerator? Because I want to eliminate programs first that may interfere with it in the first place. Because it wouldn't make sense if we try to repair your IE6 if a third party is causing this problem. :)
Then reboot after uninstalling AT&T Worldnet Accelerator and test your IE6 again.
But I have the feeling that a lot more is corrupted here... Have you been using registry cleaners previously?

Accelerator uninstalled. Rebooted, IE6 is blank. I have not used anything but Spybot, Adware, and AVG and only since problems began. Are you having fun yet? :hmmm:

#29 miekiemoes

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Posted 20 March 2007 - 02:53 PM

I am really running out of ideas here. We really tried everything I could think of that may cause it. We reregistered all related dlls etc.. We did some extra tests.

Next thing you can try is to repair your IE -however we tried to repair some components already without luck:
http://windowsxp.mvps.org/IEFIX.htm

Let me know if that worked.
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#30 jOe~

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Posted 20 March 2007 - 03:21 PM

Didn't work. What happened when we failed with: regsvr32 Mshtml.dll AS IN A PRIOR ATTEMPT GOT THE MESSAGE: MSHTML.dll WAS LOADED BUT DLL REGISTER SERVER ENTRY POINT WAS NOT FOUND. THIS FILE CAN NOT BE REGISTERED ?? Is this where the problem lies? Could Tea Timer have been involved? I had it on during many of the attempts. I have been getting many registry pop ups which I've allowed as I assumed it was part of the process I was working on. I have been told that I might have to clean out the hard drive and reinstall everything :grrr: ...scary.

Joe

#31 miekiemoes

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Posted 20 March 2007 - 03:39 PM

MSHTML.dll WAS LOADED BUT DLL REGISTER SERVER ENTRY POINT WAS NOT FOUND

I have that as well when I register it in IE7.
It works when I try it in IE6 (I have multiple machines set up here). So don't really worry about that - it's an IE7 thing - it is loaded as it says -
If you try the regsvr32 MSHTML.dll now (since you reverted back to IE6), you may get the succeeded message now. But won't solve your problem, because that's what IEFix did as well.

I have been told that I might have to clean out the hard drive and reinstall everything

This all depends how corrupted everything is. We can still try a repair install as well first. A Repair Install will replace the system files with the files on the XP CD used for the Repair Install. It will leave your applications and settings intact, but Windows updates will need to be reapplied. If even that didn't solve it, then a format and reinstall should be done :(

But we're not there yet and I hope we can solve it without the format. A repair install *may be the next step if my next suggestions didn't work either...

Anyway, I found some other extra suggestions on this page where the user was having similar problems. Most of the suggestions we already tried (the thread isn't that long), but there are some other ones there as well we didn't try yet. I thought it was better to post the link to this thread instead of copying and pasting the suggestions here.
Please try them as well.
That user solved it by reinstalling Service Pack 2.
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#32 jOe~

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Posted 20 March 2007 - 03:50 PM

[quote name='miekiemoes' date='Mar 20 2007, 12:39 PM' post='526253']
[quote] ....
That user solved it by reinstalling Service Pack 2.
[/quote]

I will remove Service Pack 2 and reinstall--hopefully tonite if my teenage daughter can do without the computer for several hours. :gack:

#33 miekiemoes

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Posted 20 March 2007 - 03:56 PM

Try the other suggestions posted there first ;)

if my teenage daughter can do without the computer for several hours

That won't take that long though. In anyway, what I always suggest is, already back up some important data, because you never know what result it may have. This all depends how damaged it is.
So you have already a backup of your personal files/data/whatever just in case.
Take your time.
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#34 jOe~

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Posted 20 March 2007 - 04:17 PM

[quote]if my teenage daughter can do without the computer for several hours[/quote]That won't take that long though. In anyway, what I always suggest is, already back up some important data, because you never know what result it may have. This all depends how damaged it is.
So you have already a backup of your personal files/data/whatever just in case.
Take your time.
[/quote]

I will perform this late tonite after everyone here makes sure their precious files are backed up. I will also disable anti-virus programs before reinstalling SP2. You have no idea how slow my internet is--the cost of living where the deer out number cars, and my wolfhound -mix roams free. Joe

#35 miekiemoes

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Posted 20 March 2007 - 04:42 PM

Ok success. Fingers crossed :)
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#36 jOe~

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Posted 21 March 2007 - 09:54 AM

Ok success. Fingers crossed :)

Fingers still crossed? Have I had the computer adventures since we last communicated. A while ago I made a wonderful statue out of an expensive record turntable....hmmmm. Anyways, I can't remove SP2 because it asks for "file custsat.dll on messenger". A file search could not locate it. What next?
Joe

#37 jOe~

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Posted 21 March 2007 - 10:22 AM


Ok success. Fingers crossed :)

Fingers still crossed? Have I had the computer adventures since we last communicated. A while ago I made a wonderful statue out of an expensive record turntable....hmmmm. Anyways, I can't remove SP2 because it asks for "file custsat.dll on messenger". A file search could not locate it. What next?
Joe

Hold everything--removed SP2. old IE works!!! But now it can't find the new SP2 I just downloaded--message says"not the version expected", so sorry to disappoint. I should be able to remedy this. Will update. Guess I will be sculpting with iron rather than computer parts.

#38 miekiemoes

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Posted 21 March 2007 - 10:55 AM

post edited - I see you replied...

Good to hear IE6 works now - but now there's the problem with reinstalling SP2
Did you download SP2 from Windows Update? What exact error do you get? Are you sure it's not Office XP SP2 you're trying to install instead? Because I know that one may give that error.

Edited by miekiemoes, 21 March 2007 - 11:11 AM.

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#39 jOe~

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Posted 22 March 2007 - 07:39 AM

post edited - I see you replied...

Good to hear IE6 works now - but now there's the problem with reinstalling SP2
Did you download SP2 from Windows Update? What exact error do you get? Are you sure it's not Office XP SP2 you're trying to install instead? Because I know that one may give that error.

Update. After removing SP2 I was prompted to download and install 60 updates from MS. about 11 hours later all was installed except SP3(office?). Then was prompted to down load SP2. Hours later the install stopped about 2/3 through. Went to bed. This a.m. I was prompted to install Office SP3..done, then 5 more quick updates....done. Looking at add/remove programs SP2 is listed...must have been lack of Office disc insert that prevented it last nite??? Old IE still works and icon that says XP is vulnerable is gone. Now its silently down loading, very very very slowly more updates(IE7???--don't know what it is). Created restore points after each chunk of down loads just in case. However I got error message each time "system restore rstrui.exe bad image". Ignored it and restore points are set. Once all the updates are concluded and Tea timer is back on I think every thing will be ok--I hope. At least I had nice weather and a 9 hour block of free time yesterday.
Joe

#40 miekiemoes

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Posted 22 March 2007 - 08:32 AM

Hi,

Good to hear everything is ok again. Yes, it's normal that so many updates were presented. Good uninstalling and reinstalling SP2 also solved some other problems you had.
Now what's still left is to install an Antivirus, because we removed that previously. You can choose to reinstall Norton again -- or you can choose to install another Antivirus. There are a lot of Free antivirus out there which aren't such a resource hog as Norton is. An example is Avira. http://www.free-av.com/
This one is for free and really great in detection and removal. It is even able to remove stubborn infections where other scanners may fail.
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#41 jOe~

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Posted 22 March 2007 - 09:53 AM

Hi,

Good to hear everything is ok again. Yes, it's normal that so many updates were presented. Good uninstalling and reinstalling SP2 also solved some other problems you had.
Now what's still left is to install an Antivirus, because we removed that previously. You can choose to reinstall Norton again -- or you can choose to install another Antivirus. There are a lot of Free antivirus out there which aren't such a resource hog as Norton is. An example is Avira. http://www.free-av.com/
This one is for free and really great in detection and removal. It is even able to remove stubborn infections where other scanners may fail.

Hopefully this will be my last question(still don't know what MS is trying to download--seems to be stuck) . Reinstalled ATT accelerator . What should I keep: Spybot, Avira, LavaSoft. Thank you sooo,sooo. much for your help. :love: Joe

#42 miekiemoes

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Posted 22 March 2007 - 10:11 AM

Hi,

still don't know what MS is trying to download--seems to be stuck

I assume you mean that the yellow icon in your taskbar stalls?
Cancel the download and go to Windows Update: http://windowsupdate.microsoft.com and try to download and install latest updates from there.
If that didn't solve it, Try next: (copied from Microsoft Online Support)

"This issue may occur because of a corrupted SoftwareDistribution folder. We will rename this corrupt folder so that a new one is created when you access the site. Please follow the steps I have listed below.

We will first stop the Automatic Updates Service

1. Click Start. Choose Run.
2. In the Run box, type services.msc. Click OK.
3. Right-click the Automatic Updates Service. Click Stop.

After Stopping the Service we will rename the folder C:\Windows\SoftwareDistribution

1. Open Windows Explorer. Navigate to the Windows folder
2. Click on the + next to the Windows folder
3. Navigate to SoftwareDistribution folder. Right Click on the SoftwareDistribution folder
4. Select rename from the Menu
5. Rename the folder to SoftwareDistribution.old and click Enter
6. Now restart the Automatic Update Service.

Now restart the Automatic Updates service

a. Click Start. Choose Run.
b. In the Run box, type services.msc. Click OK.
c. Right-click the Automatic Updates Service. Click Start.

Now disable any firewall and antivirus software that may be running in the background and go to http://windowsupdate.microsoft.com check whether the issue is resolved.

What should I keep: Spybot, Avira, LavaSoft.

Keep all three of them. Spybot & Lavasoft are Antispywarescanners and Avira is an Antivirus. Avira will always run in the background, acting as a realtime scanner. And for Spybot and Lavasoft, scan with them once in a while - make sure you always update it before you start the scan.
Your Avira will update automatically since it's always active.
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#43 jOe~

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Posted 23 March 2007 - 09:13 AM

Done! Success! My computer is now much faster in all applications--on line and off. It responds like a new machine. Curious as to what caused this--getting rid of Norton? Difference is very noticeable. Thanks again. Joe :D

#44 miekiemoes

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Posted 24 March 2007 - 07:43 AM

Hi,

I am sorry for the late reply.
Great to hear everything is ok again and everything is actually running better than it used to run. Yes, Norton is known to cause a huge slowdown on some systems - so that may explain it.
Now you're having a free alternative - Avira - and I am sure you won't regret this Antivirus ;)
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#45 miekiemoes

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Posted 27 March 2007 - 03:18 PM

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened for continuations of existing problems, please tell the moderating team by replying here
This applies only to the original topic starter.

Everyone else please begin a New Topic.
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