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aceedevill

Possibly smart virus

6 posts in this topic

Hi, I can't seem to get this virus off of my computer. It causes numerous anti virus and anti spyware programs to close and whenever I try to research it my browser closes. However, I was able to get a hijack this log for you to look at. Please help me.

 

Logfile of HijackThis v1.99.1

Scan saved at 7:09:49 PM, on 3/22/2007

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe

C:\WINDOWS\ehome\ehSched.exe

C:\WINDOWS\system32\HPZipm12.exe

C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe

C:\Program Files\Sophos\AutoUpdate\ALsvc.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Viewpoint\Common\ViewpointService.exe

C:\WINDOWS\system32\SearchIndexer.exe

C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\ehome\ehtray.exe

C:\windows\system\hpsysdrv.exe

C:\WINDOWS\ehome\ehmsas.exe

C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe

C:\WINDOWS\System32\hphmon05.exe

C:\WINDOWS\LTMSG.exe

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

C:\Program Files\Multimedia Card Reader\shwicon2k.exe

C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe

C:\Program Files\HP\hpcoretech\hpcmpmgr.exe

C:\HP\KBD\KBD.EXE

C:\WINDOWS\ALCXMNTR.EXE

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Picasa2\PicasaMediaDetector.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe

C:\WINDOWS\system32\taskswitch.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Sophos\AutoUpdate\ALMon.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe

C:\Program Files\interMute\PopSubtract\PopSub.exe

C:\Program Files\Windows Desktop Search\WindowsSearch.exe

C:\Program Files\HP\hpcoretech\comp\hpdarc.exe

C:\Program Files\iTunes\iTunes.exe

C:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe

C:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe

C:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe

C:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe

C:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe

C:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe

C:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe

C:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe

C:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe

C:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe

C:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe

C:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe

C:\Program Files\AIM\aim.exe

C:\Program Files\MSN Messenger\msnmsgr.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE

J:\New Folder\Mozilla Firefox\firefox.exe

C:\WINDOWS\system32\SearchProtocolHost.exe

C:\Documents and Settings\USER\Desktop\A.V\saveme.exe.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://us10.hpwis.com/

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost

N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_2/home.html"); (C:\Documents and Settings\USER\Application Data\Mozilla\Profiles\default\liqensf4.slt\prefs.js)

N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\USER\Application Data\Mozilla\Profiles\default\liqensf4.slt\prefs.js)

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll

O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: (no name) - {A4F94C0C-54A7-4DB1-9AF3-B22E63D00320} - C:\WINDOWS\system32\compstuif.dll (file missing)

O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll (file missing)

O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll

O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe

O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe

O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe

O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe

O4 - HKLM\..\Run: [updateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [AutoTKit] C:\hp\bin\AUTOTKIT.EXE

O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE

O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe

O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"

O4 - HKLM\..\Run: [Windows Media Connect 2] "C:\Program Files\Windows Media Connect 2\WMCCFG.exe" /StartQuiet

O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE

O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe

O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"

O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized

O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\system32\taskswitch.exe

O4 - HKCU\..\Run: [backupNotify] c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe

O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe

O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe

O4 - Global Startup: PopSubtract.lnk = C:\Program Files\interMute\PopSubtract\PopSub.exe

O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe

O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe

O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe

O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm

O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML

O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000

O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm

O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm

O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\hjthis101.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\hjthis101.dll

O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)

O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)

O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\WINDOWS\system32\hjthis101.dll

O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)

O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe

O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204

O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll

O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.0.97.cab

O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab

O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab

O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200401...meInstaller.exe

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1154646209037

O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab

O16 - DPF: {88D8E8B7-A33B-4417-A385-8373484D43ED} (InstallHelper Class) - file://C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\ThereInstallHelper.dll

O16 - DPF: {8B486EF6-6B2A-4A1E-BB0D-236CB2DBB8D2} (There Voice Trainer) - file://c:\Program Files\There\ThereClient\ThereVoiceTrainer.dll

O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab

O16 - DPF: {AAF421E6-7914-430A-9981-72B31AFF3BF4} (There Launcher) - file://c:\Program Files\There\ThereClient\ThereLauncher.dll

O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab

O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,26/mcgdmgr.cab

O16 - DPF: {E6EB803E-DD89-11D3-80C4-0050DA2E09D0} (LightSurfUploadCtl Class) - http://picturecenter.kodak.com/activex/Lig...loadControl.cab

O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup145.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{17C1CB1E-BC74-484C-8C77-5F30EF029640}: NameServer = 10.0.0.1

O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL

O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL

O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL

O20 - Winlogon Notify: avaizlubhzxn - C:\WINDOWS\system32\avaizlubhzxn.dll

O20 - Winlogon Notify: ifqyvhccwtna - C:\WINDOWS\system32\ifqyvhccwtna.dll

O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe

O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktopManager.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe

O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe

O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe

O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

Edited by aceedevill

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Welcome to SWI. We apologize for the delay; our helpers have been very busy.

If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.

 

Thank you for your patience.

 

[this is an automated reply]

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Hi aceedevill,

 

Welcome to SpywareInfo! :wave:

 

I apologize for the delay getting to your log. The helpers here are all volunteers and we have been very busy here lately. If you are still having malware problems, I will be glad to help.

 

OK, let’s do this first.

 

We need to disable your Windows Defender real-time protection as it may interfere with the fixes that we need to make.

 

To disable Windows Defender:

  • Open Windows Defender.
  • Click on Tools, General Settings.
  • Scroll down and uncheck Turn on real-time protection (recommended).
  • After you uncheck this, click on the Save button and close Windows Defender.

 

NEXT:

 

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval, but doesn't spy or do anything "bad". This will change from what we know in 2006, read this article: http://www.clickz.com/news/article.php/3561546

 

Additional info: http://vil.nai.com/vil/content/v_137262.htm

 

I suggest you remove the program now. Go to Start -> Control Panel -> Add/Remove Programs and remove the following programs (if present):

 

Viewpoint

Viewpoint Manager

Viewpoint Media Player

Viewpoint Toolbar

 

 

NEXT:

 

Please run HijackThis and click "Scan". Place a check (tick) next to the following entries (if present):

 

O2 - BHO: (no name) - {A4F94C0C-54A7-4DB1-9AF3-B22E63D00320} - C:\WINDOWS\system32\compstuif.dll (file missing)

O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll (file missing)

O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll

O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE

O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe

O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML

O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)

O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)

O20 - Winlogon Notify: avaizlubhzxn - C:\WINDOWS\system32\avaizlubhzxn.dll

O20 - Winlogon Notify: ifqyvhccwtna - C:\WINDOWS\system32\ifqyvhccwtna.dll

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

 

 

Close ALL programs and browsers (including this one), leaving ONLY HijackThis open, then click "Fix checked".

 

Then please exit HijackThis.

 

 

NEXT:

 

Please go to Start -> Run and type (or copy and paste) the following lines in the Open field, ONE AT A TIME, then click OK:

 

sc stop "Viewpoint Manager Service"

 

sc delete "Viewpoint Manager Service"

 

 

NEXT:

 

Please download OTMoveIt by OldTimer:

  • Save it to your desktop.
  • Please double-click OTMoveIt.exe to run it.
  • Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
     
    C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
    C:\WINDOWS\System32\ms.exe
    C:\WINDOWS\system32\avaizlubhzxn.dll
    C:\WINDOWS\system32\ifqyvhccwtna.dll
    C:\Program Files\Viewpoint
     
     
  • Return to OTMoveIt, right-click on the Paste List of Files/Folders to be Moved window and choose Paste.
  • Click the red MoveIt! button.
  • Copy everything in the Results window to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy), and paste it in your next reply.
  • Close OTMoveIt.

Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. After reboot, please run OTMoveIt again, follow the directions as above, and post the Results report for me to see.

 

 

NEXT:

 

Please go to Start -> Search -> All files and folders.

 

In the More advanced options section, please place a check next to:

  • Search system folders.
  • Search hidden files and folders.
  • Search subfolders.

Then please search for the following files, and if found, please delete them:

 

ALCXMNTR.EXE

 

 

NEXT:

 

Please go to: VirusTotal

  • At the top of the page you'll find a "Browse" button. Click the "Browse" button and browse to next file:
     
    C:\WINDOWS\system32\hjthis101.dll
     
     
  • Click "Open".
  • Then click the "Send" button at the top of the VirusTotal page.
  • This will scan the file. Please be patient.
  • Once scanned, copy and paste the results in your next reply together with a new HijackThis log.

 

NEXT:

 

Let's run some cleanup and diagnostic scans to make sure we're not leaving anything behind.

 

Please download CCleaner (freeware) and save it to your desktop:

  1. Run the CCleaner installer.
  2. During installation process, please UNCHECK "Add CCleaner Yahoo! Toolbar".
  3. Once installed, run CCleaner and click the Windows tab.
  4. Select the following:
    • Check everything under the Internet Explorer section.
    • Check everything under the Windows Explorer section.
    • Check everything under the System section.
    • Check ONLY Old Prefetch data under the Advanced section.

[*]Then, click the Applications tab:

  • UNCHECK everything there.

[*]Next, click the Options button, then click the Advanced button:

  • UNCHECK : "Only delete files in Windows Temp folders older than 48 hours".

[*]Next, click the Cleaner button, then click the Run Cleaner button (bottom right), then Exit.

CAUTION: Please do NOT use the Issues button. This is a built-in registry cleaner. If you don’t know how to use it, you may cause irreparable damage to your system.

 

 

NEXT:

 

Please download ComboFix by sUBs:

 

NOTE: In the event you already have ComboFix, this is a new version that I need you to download.

  • Save it to your desktop.
  • Double-click combofix.exe and follow the prompts.
  • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

 

 

NEXT:

 

Please do an online scan with Kaspersky Online Scanner:

  1. Click on Kaspersky Online Scanner.
  2. You will be prompted to install an ActiveX component from Kaspersky, click Yes.
  3. The program will launch and then begin downloading the latest definition files.
  4. Once the files have been downloaded click on Next.
  5. Now click on Scan Settings.
  6. In the scan settings make sure that the following are selected:
    • Scan using the following Anti-Virus database:
      Extended
    • Scan Options:
      Scan Archives
      Scan Mail Bases

[*]Click OK.

[*]Now under select a target to scan:

  • Select My Computer.

[*]This program will start and scan your system.

[*]The scan will take a while so be patient and let it run.

[*]Once the scan is complete it will display if your system has been infected.

  • Now click on the Save Report As button.
  • In the File name: field, type kavscan.
  • In the Save as type: field, select Text file (*.txt).

[*]Save the file to your desktop.

[*]Copy and paste that information in your next post.

Note for Internet Explorer 7 users: If at any time you have trouble with the Accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%.

 

 

NEXT:

 

Please REBOOT your computer normally into Windows and post these logs in your next reply:

  1. The results report from OTMoveIt.
  2. The report from VirusTotal.
  3. The log from the ComboFix scan.
  4. The log from the Kaspersky scan.
  5. A new HijackThis log.

(You might have to paste the logs in multiple posts in the event they are too long and breach the post length of the forum software).

 

Also, please let me know how things are running now and if you encountered any problems while you were following the directions I posted.

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Due to the lack of feedback, this Topic is closed.

 

[Reopened]

 

Everyone else please begin a New Topic.

Edited by cnm

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Due to the lack of feedback this Topic is closed.

 

If you need this topic reopened, please tell the moderating team by replying here with the address of the thread. This applies only to the original topic starter.

 

Everyone else please begin a New Topic.

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