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Hijacked by StartPage-DU...need help pls

4 posts in this topic

My laptop became infected yesterday when browsing a webpage. Symptoms included an active-x request (denied) followed by a lot of hdrive work. Task manager showed three instances of notepad working, which were immediately stopped. Event logs showed that MSInstaller was activated and that (at least) notepad and wmplayer were altered. Norton Internet security was disabled and modified. Trend Micro online diagnosis failed (ran fine up til this) with IE reporting an error requiring shutdown of the program. IE when run had an altered startup screen pointing to about:blank. Norton was remove, McAffee was installed and StartPage-DU trojan was found. Several notepad.exe and wmplayer.exe files are now in the window directory bearing yesterday's date. I have been able to restore notepad.exe but wmplayer doesn't work.

I suspect this computer was infected with the CoolWebSearch trojan or variant.


HijackThis reports the following:


Logfile of HijackThis v1.97.7

Scan saved at 9:45:58 AM, on 6/24/2004

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)


Running processes:









C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe

C:\Program Files\Network Associates\Common Framework\FrameworkService.exe



C:\Program Files\Network Associates\VirusScan\Mcshield.exe

C:\Program Files\Apoint\Apoint.exe

C:\Program Files\Sony\HotKey Utility\HKserv.exe

C:\Program Files\QuickTime\qttask.exe


C:\program files\support.com\client\bin\tgcmd.exe

C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe

C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe

C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe

C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe

C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE

C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\Program Files\Microsoft Money\System\mnyexpr.exe

C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe

C:\Documents and Settings\Bob\Application Data\iptl.exe


C:\Program Files\Sony\HotKey Utility\HKWnd.exe

C:\Program Files\Apoint\Apvfb.exe

C:\Program Files\Logitech\MouseWare\system\em_exec.exe

C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe

C:\Program Files\Apoint\Apntex.exe

C:\Program Files\Sony\VAIO Media Integrated Server\Music\SSSvr.exe

C:\Program Files\PowerPanel\Program\PcfMgr.exe

C:\Program Files\Sony\VAIO Media Integrated Server\Photo\appsrv\PhotoAppSrv.exe

C:\Program Files\WinZip\WZQKPICK.EXE


C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe

C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe

Z:\Killer Programs\HijackThis.exe


R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)

O2 - BHO: Curl - {A78CC2FF-6E4E-4556-B27C-D7C3A70D7A50} - C:\WINDOWS\System32\NDrv.dll

O2 - BHO: (no name) - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll

O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe

O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe

O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE

O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe

O4 - HKLM\..\Run: [ZTgServerSwitch] "c:\program files\support.com\client\bin\tgcmd.exe" /server

O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe

O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe

O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe

O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe

O4 - HKLM\..\Run: [shStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE

O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey

O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"

O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe

O4 - HKCU\..\Run: [NDrv] C:\WINDOWS\System32\NDrv.exe

O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe

O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\ipsecdialer.exe

O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: PowerPanel.lnk = ?

O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe

O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE

O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000

O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)

O9 - Extra button: Related (HKLM)

O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Messenger (HKLM)

O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople

O16 - DPF: DigiChat Applet -

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab

O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...7976.4241666667

O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) - http://www.microsoft.com/security/controls/SassCln.CAB

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab


Any and all help and advice is immediately need and most greatly appreciated. Thank you.

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I find that I am unable to reinstall wmplayer using the MS installation. McAffee has found and deleted two dlls listed as trojan several times, but these same trojans, using different file names, keep reappearing.


Anyone out there able to offer assistance? Please.

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I find that I am unable to reinstall wmplayer using the MS installation. McAffee has found and deleted two dlls listed as trojan several times, but these same trojans, using different file names, keep reappearing.


Anyone out there able to offer assistance? Please.

blatant bump


still looking for help... mostly on how in heck I get the wmplayer installer to functioo again... but any answers would be nice

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I believe I've cured my infestation in large measure thanks to the information on this site and in this forum. Briefly, I followed the instructions, especially the posting by PGPhantom in response to Judderman's posting of June 24th.


I'll keep tabs on the computer and see if the CWS trojan reappears, and will post in a week or so.

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