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Firefox/IE, rundll32.exe, msn, application error - log provided

2 posts in this topic

I am having a variety of problems with my system.


1) Firefox and IE randomly shutdown without warning.

2) rundll32.exe error asking to close or debug.

3) When I rick click on my desktop background, and hit the "desktop" tab, it closes almost immediately, or it stays open until I close it.

4) Msn restarts itself (I exit msn, not sign out, but EXIT it, and a few minutes later, it appears in the bottom right hand corner).

5) On bootup, msn closes itself sometimes (no pattern) when I click "cancel" when it is in the process of logging in. Sometimes, it remains unsigned in until I sign in.

6) I also get an application error for a game called "Warcraft III", which is now uninstalled etc.


Please help me find the bad stuff in my log. Thanks>




Logfile of HijackThis v1.99.1

Scan saved at 6:22:44 PM, on 4/20/2007

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)


Running processes:








C:\Program Files\Ahead\InCD\InCDsrv.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe


C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe


C:\Program Files\Symantec AntiVirus\DefWatch.exe


C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

C:\Program Files\Symantec\Norton Ghost\Agent\PQV2iSvc.exe




C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe


C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Symantec AntiVirus\Rtvscan.exe

C:\Program Files\Laser Center\Laser Sensor Mouse\Panel.exe

C:\Program Files\USBToolbox\ResModify.EXE

C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe


D:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe


C:\Program Files\MSN Messenger\msnmsgr.exe

C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

D:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe



C:\Program Files\MSN Messenger\usnsvc.exe


D:\Program Files\Webroot\Spy Sweeper\SSU.EXE


C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE

C:\Program Files\Adobe\Acrobat 5.0\Acrobat\Acrobat.exe

C:\Program Files\Internet Explorer\iexplore.exe


D:\friends and family\Greg Q\hijackthis\HijackThis.exe


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://search.imesh.com/sidebar.html?src=ssb

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.ca/0SEENCA/SAOS01?FORM=TOOLBR

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.ca/0SEENCA/SAOS01?FORM=TOOLBR

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://localhost:9100/proxy.pac

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {259F616C-A300-44F5-B04A-ED001A26C85C} - (no file)

O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe

O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe

O4 - HKLM\..\Run: [ProtocolModuleCmd] svchon32.exe

O4 - HKLM\..\Run: [service Control] C:\WINDOWS\system32\smss32b

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe

O4 - HKLM\..\Run: [symantec NetDriver Monitor] "C:\PROGRA~1\SYMNET~1\SNDMon.exe" /Enterprise

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [Laser mouse] "C:\Program Files\Laser Center\Laser Sensor Mouse\Panel.exe"

O4 - HKLM\..\Run: [ResModify] "C:\Program Files\USBToolbox\ResModify.EXE"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"

O4 - HKLM\..\Run: [msnsyslog] C:\WINDOWS\msnlogm.exe

O4 - HKLM\..\Run: [spySweeper] "D:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [ProtocolModuleCmd] svchon32.exe

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"

O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html

O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html

O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html

O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\npjpi150_11.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\npjpi150_11.dll

O9 - Extra button: Run WinHTTrack - {36ECAF82-3300-8F84-092E-AFF36D6C7040} - C:\Program Files\WinHTTrack\WinHTTrackIEBar.dll

O9 - Extra 'Tools' menuitem: Launch WinHTTrack - {36ECAF82-3300-8F84-092E-AFF36D6C7040} - C:\Program Files\WinHTTrack\WinHTTrackIEBar.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - SolidConverterPDF - (no file) (HKCU)

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1124232606718

O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{46808EDD-1227-4D55-951F-E9201290674D}: NameServer =,

O18 - Protocol: intu-res - {9CE7D474-16F9-4889-9BB9-53E2008EAE8A} - C:\Program Files\Common Files\Intuit\intu-res.dll

O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL

O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL

O18 - Protocol: talkto - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL

O20 - Winlogon Notify: LMIinit - C:\WINDOWS\SYSTEM32\LMIinit.dll

O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe

O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost\Agent\PQV2iSvc.exe

O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe

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Welcome to SWI. We apologize for the delay; our helpers have been very busy.

If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.


Thank you for your patience.


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