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DVD drive not recognised


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#1 im-jess

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Posted 23 May 2007 - 10:11 PM

Running Windows XP Home, SP2 on a Compaq Presario notebook

DVD drive does not show up as a drive in my computer, etc
I have tried uninstalling the dvd drive from the device manager, (there was a yellow exclamation mark on it)
after restarting it says that it has found new hardware, HL-DT-ST RW/DVD GCC -4243N but still has the yellow exclamation mark there

Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

The notebooks has been running quite slowly too
I have attached a hijackthis log

Any help would be appreciated

-------
Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 12:19:35 PM, on 24/05/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\WINDOWS\system32\hkcmd.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\iPod Access for Windows\iPAHelper.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\WINDOWS\system32\UAService7.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\mmc.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\dmremote.exe
C:\WINDOWS\System32\dmadmin.exe
C:\WINDOWS\system32\mmc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Downloads\HiJackThis_v2.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.ninemsn.com.au/0SEENAU/SAOS01
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.aapt.net.au/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://r.office.micr...pdate?clid=1033
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by AAPT
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [kmui] C:\PROGRA~1\COMMON~1\kmui\kmuim.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.aapt.net.au/
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1142064540363
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPAHelper.exe - Unknown owner - C:\Program Files\iPod Access for Windows\iPAHelper.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\system32\UAService7.exe

--
End of file - 6699 bytes

#2 SWI Support Robot

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Posted 26 May 2007 - 06:30 AM

Welcome to SWI. We apologize for the delay; our helpers have been very busy.
If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.

Thank you for your patience.

[this is an automated reply]
This is an automated message. It does not count as help.

#3 jimmybeam

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Posted 27 May 2007 - 06:29 AM

Jess,

I successfully removed all traces of adware from this laptop although it has made no change to any hardware settings so my issue does not appear to be related to any spyware. All I can suggest is download at least 2 adware removal tools and run them a few times rebooting in between and see what shows up. Im thinking of running the recovery disk to let windows rediscover all the hardware and load the appropriate drivers for them. Im going to post another thread about the issues with doing this and if I need to backup anything and I will again come back and let you know what happens.

Cheers

#4 Indrid_Cold

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Posted 28 May 2007 - 09:22 AM

im-jess
The group Members have no standing here as Helpers. Your log does show signs of infection and I would suggest that you follow the advice of the SWI Support Robot and then wait for assistance from one of our trained Helper groups. Please see here Who is helping you?

jimmybeam
While I can certainly understand your desire to offer a helping hand, SWI, like most security forums, only allow our trained staff to offer assistance with malware issues. We do offer a training program Boot Camp and all are welcome.
Hope is not a method.

If I have helped in some way, please consider donating to SpywareInfo's crusade against Malware See Here

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#5 jimmybeam

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Posted 28 May 2007 - 05:18 PM

jimmybeam
While I can certainly understand your desire to offer a helping hand, SWI, like most security forums, only allow our trained staff to offer assistance with malware issues. We do offer a training program Boot Camp and all are welcome.


Point taken. Im not claiming to be an expert on this issue, if I was then I surely would not be experiencing the problems that I have. As I am experiencing similar issues with my notebook, I am merely relaying the things that I am trying in order to resolve it. I understand that the experts are all people that offer there advise and assistance in there own time but no one has gotten here yet and I was just letting Jess know that she was not invisible and that someone else out there was experiencing similar difficulties.

Cheers
JB

#6 nasdaq

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Posted 30 May 2007 - 10:53 AM

Hello,

Print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.

Check this article for the problem with your DVD.
http://support.microsoft.com/kb/314060

Next,

[*]Close all programs leaving only HijackThis running. Place a check against each of the following, making sure you get them all and not any others by mistake:

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O4 - HKCU\..\Run: [kmui] C:\PROGRA~1\COMMON~1\kmui\kmuim.exe


Click on Fix Checked when finished and exit HijackThis.

Delete this folder in bold if found.

C:\PROGRA~1\COMMON~1\kmui\

Restart the computer normally to reset the registry.

Your version of Java is vulnerable to infections, please update.

Updating Java
  • Download the latest version of Java Runtime Environment (JRE) 6u1.
  • Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
    - Examples of older versions in Add or Remove Programs:
    • Java 2 Runtime Environment, SE v1.4.2
    • J2SE Runtime Environment 5.0
    • J2SE Runtime Environment 5.0 Update 6
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6-windows-i586.exe to install the newest version.
Submit a fresh HijackThis log. Let me know what problem remains.
nasdaq

Favorite tools: [ SpywareBlaster ] [ Spybot ] [ AdAware ] [ HijackThis ]
[ Housecall online virus scan ] [ Bitdefender online virus scan ]
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My help is free, but if we have helped you in anyway,please considerDonating ,
see this topic for details.
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#7 nasdaq

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Posted 09 June 2007 - 07:37 AM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please tell the moderating team by replying here with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
nasdaq

Favorite tools: [ SpywareBlaster ] [ Spybot ] [ AdAware ] [ HijackThis ]
[ Housecall online virus scan ] [ Bitdefender online virus scan ]
[ AVG antivirus ] [ Sunbelt Personal Firewall ] [ ZoneAlarm firewall ]

My help is free, but if we have helped you in anyway,please considerDonating ,
see this topic for details.
We need members like you.

========
Shouldn't water be worth more than diamonds?
Adam Smith Glasgow, 1760




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