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HijackThis Log


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#1 Matt J.

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Posted 25 May 2007 - 06:00 AM

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 9:35:17 PM, on 5/24/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Grisoft\AVG7\avgcc.exe
C:\Program Files\Grisoft\AVG7\avgwb.dat
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Matt\Desktop\HiJackThis_v2.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1146346705190
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1146346696217
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

--
End of file - 3100 bytes


I've been looking around and a lot of other people have had this problem. In Task Manager, a file called SVCHOST.EXE spikes and steals all the CPU Usage.

#2 SWI Support Robot

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Posted 27 May 2007 - 06:30 AM

Welcome to SWI. We apologize for the delay; our helpers have been very busy.
If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.

Thank you for your patience.

[this is an automated reply]
This is an automated message. It does not count as help.

#3 Sempurna

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Posted 30 May 2007 - 05:43 AM

Hi Matt,

Welcome to SpywareInfo! :wave:

I apologize for the delay getting to your log. The helpers here are all volunteers and we have been very busy here lately. If you are still having malware problems, I will be glad to help.

It might not be malware that is causing your problem, but we’ll check on that first.

There’s nothing suspicious in your HijackThis log, so please do this next.

To turn off Windows Automatic Updates:
  • Please go to Start -> Control Panel -> Security Center.
  • Click the "Automactic Updates" button at the bottom of the window.
  • Select "Turn off Automatic Updates", click the "Apply" button and "OK" your way out.
  • Next, please go to Start -> Run and type in (or copy and paste):

    services.msc

  • Click "OK".
  • The services window will now appear. Please scroll down the list until you find "Background Intelligent Transfer Service (BITS)". Double-click on it.
  • If the service is running or started, please click the "Stop" button. This will stop the service.
  • Then, change the "Startup type" to "Manual".
  • Click the "Apply" button and "OK" your way out.
Please reboot your system for the changes to take effect.


NEXT:

Let's run some cleanup and diagnostic scans to make sure we're not leaving anything behind.

Please download CCleaner (freeware) and save it to your desktop:
  • Run the CCleaner installer.
  • During installation process, please UNCHECK "Add CCleaner Yahoo! Toolbar".
  • Once installed, run CCleaner and click the "Windows" tab.
  • Select the following:
    • Check everything under the "Internet Explorer" section.
    • Check everything under the "Windows Explorer" section.
    • Check everything under the "System" section.
    • Check ONLY "Old Prefetch data" under the "Advanced" section.
  • Then, click the "Applications" tab:
    • UNCHECK everything there.
  • Next, click the "Options" button in the left pane, then click the "Advanced" button:
    • UNCHECK : "Only delete files in Windows Temp folders older than 48 hours".
  • Next, click the "Cleaner" button in the left pane, then click the "Run Cleaner" button (bottom right), click "OK" at the prompt.
  • When done, please exit CCleaner.
CAUTION: Please do NOT use the "Issues" button in the left pane. This is a built-in registry cleaner. If you don’t know how to use it, you may cause irreparable damage to your system.


NEXT:

Please download ComboFix by sUBs:

NOTE: In the event you already have ComboFix, this is a new version that I need you to download.
  • Save it to your desktop.
  • Double-click combofix.exe and follow the prompts.
  • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.


NEXT:

Please do an online scan with Panda ActiveScan using Internet Explorer (this online scanner only works with IE):
  • Once you are on the Panda site click the "Scan your PC" button located at the bottom of the page.
  • A new window will open... click the "Check Now" button.
  • Enter your "Country".
  • Enter your "State/Province".
  • Enter your "e-mail address".
  • Select either "Home User" or "Company".
  • Click the big "Free Online Scan" button.
  • If it wants to install an ActiveX component allow it.
  • It will start downloading the files it requires for the scan (Note: It may take a couple of minutes).
  • When the download is complete, click on "Local Disks" to start the scan.
  • When the scan completes, if anything malicious is detected, click the "See Report" button; then "Save Report" and save it to a convenient location. Post the contents of the Panda scan report in your next reply.

NEXT:

Please do an online scan with Kaspersky Online Scanner using Internet Explorer (this online scanner only works with IE):
  • Click on "Kaspersky Online Scanner".
  • You will be prompted to install an ActiveX component from Kaspersky, click "Yes".
  • The program will launch and then begin downloading the latest definition files.
  • Once the files have been downloaded click on "Next".
  • Now click on "Scan Settings".
  • In the scan settings make sure that the following are selected:
    • Scan using the following Anti-Virus database:
      Extended
    • Scan Options:
      Scan Archives
      Scan Mail Bases
  • Click "OK".
  • Now under select a target to scan:
    • Select "My Computer".
  • This program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the "Save Report As" button.
    • In the "File name:" field, type kavscan.
    • In the "Save as type:" field, select "Text file (*.txt)".
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
Note for Internet Explorer 7 users: If at any time you have trouble with the "Accept" button of the license, click on the "Zoom" tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%.


NEXT:

Please REBOOT your computer normally into Windows and post these logs in your next reply:
  • The log from the ComboFix scan.
  • The log from the Panda scan.
  • The log from the Kaspersky scan.
  • A new HijackThis log.
(You might have to paste the logs in multiple posts in the event they are too long and breach the post length restrictions of the forum software).

Also, please let me know how things are running now and if you encountered any problems while you were following the directions I posted.
My help is free, but if you wish to help keep these forums running please consider a donation, see this topic for details.

--------------------

We are each of us angels with but one wing. And we can only fly embracing each other.
Luciano De Crescenzo

#4 Sempurna

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Posted 25 June 2007 - 05:42 AM

Due to the lack of feedback, this Topic is closed.

If you need this topic reopened, please tell the moderating team by replying HERE with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
My help is free, but if you wish to help keep these forums running please consider a donation, see this topic for details.

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We are each of us angels with but one wing. And we can only fly embracing each other.
Luciano De Crescenzo




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