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MagicBill

A little help/advice would be much appreciated - damsel is distress!

2 posts in this topic

Hi everyone,

This is my first post on SWI so I hope I conform to the guidelines (which I have read!).

 

I am not too knowledgable in the field of PCs or how they work and run so I hope someone can help...

 

I have Norton Internet Security, Spyware Doctor, Registry Booster 2 and Adware Away all installed and running on my PC. When I run scans the programs report no errors or malicious items - which is good, but I've been getting the following error messages/warnings popping up on my pc over the last couple of days:

 

Norton AntiVirus pop-up window: Virus Alert (High Risk), 'Norton AntiVirus has detected and removed a virus from your computer', Object Name: C:\DOCUME~1\Bill\...\SVCHOST.EXE, Virus Name: Infostealer.Gampass, Action Taken: The file was automatically deleted.'

 

At the same time, I get this Windows Error pop-up window: 'Windows cannot find 'C:DOCUME~1\Bill\Locals~1\Temp\SVCHOST.EXE. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.'

 

These pop-ups appear together several times an hour. At the same time, the computer freezes for a couple of minutes or completely crashes and I have to restart manually.

 

Can anyone suggest possible solutions to my problem? I have downloaded HijackThis version 2.0.0. but I can't make any sense of the log - probably because I don't know what I am looking for!

 

And that's why you should post your log here, so we can help you with it :) - miekiemoes

 

I really, really appreciate any feedback! Thanks.

Edited by miekiemoes

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Welcome to SWI. We apologize for the delay; our helpers have been very busy.

If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.

 

Thank you for your patience.

 

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