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Mom's Office com with lots of infections


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#1 Matt87

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Posted 28 May 2007 - 07:20 PM

Logfile of HijackThis v1.99.1
Scan saved at 12:29:36 PM, on 5/27/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Canon\VDC\AuVdc.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\Installer\services.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ScanSoft\OmniPagePro12.0\Opware12.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Yin Fan\Desktop\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Calvary Bible-Presbyterian Church (Jurong)
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\Progr am Files\Windows Media Player\svchost.exe,C:\WINDOWS\Installer\services.e xe,
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [Opware12] "C:\Program Files\ScanSoft\OmniPagePro12.0\Opware12.exe"
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\\NeroCheck.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [mnsa] C:\DOCUME~1\YINFAN~1\LOCALS~1\Temp\mnso.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=67633
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd....?1117957348343
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Canon NetSpot Suite Service - CANON INC. - C:\Program Files\Canon\VDC\AuVdc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: InCD File System Service (InCDsrv) - AHEAD Software - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

Hope u guys can help.

#2 SWI Support Robot

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Posted 31 May 2007 - 06:30 AM

Welcome to SWI. We apologize for the delay; our helpers have been very busy.
If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.

Thank you for your patience.

[this is an automated reply]
This is an automated message. It does not count as help.

#3 Sempurna

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Posted 03 June 2007 - 12:39 AM

Hi Matt87,

Welcome to SpywareInfo! :wave:

I apologize for the delay getting to your log. The helpers here are all volunteers and we have been very busy here lately. If you are still having malware problems, I will be glad to help.

OK, hereís what we do first.

I notice that you have SpySweeper running. Please disable SpySweeper, as it may hinder the some of the fixes we need to make. You can re-enable it after your system is clean.

To disable SpySweeper Shields:
  • Open it, click -> "Options" over to the left then -> click the "Program" tab -> uncheck "Start Spy Sweeper at Windows startup".
  • Over to the left click "Shields":
    • Click "Web Browser" tab and uncheck all items.
    • Click "Network" tab and uncheck all items.
    • Click "Windows System" tab and uncheck all items.
    • Click "Startup Programs" tab and uncheck all items.
  • Close SpySweeper.

NEXT:

Please run HijackThis and click "Scan". Place a check (tick) next to the following entries (if present):

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\Progr am Files\Windows Media Player\svchost.exe,C:\WINDOWS\Installer\services.e xe,
O4 - HKLM\..\Run: [mnsa] C:\DOCUME~1\YINFAN~1\LOCALS~1\Temp\mnso.exe



Close ALL programs and browsers (including this one), leaving ONLY HijackThis open, then click "Fix checked".

Then please exit HijackThis.


NEXT:

Using Windows Explorer (right-click your "Start" button and select "Explore"), please navigate to and delete the following FILES (if they exist):

C:\WINDOWS\Installer\services.exe
C:\DOCUME~1\YINFAN~1\LOCALS~1\Temp\mnso.exe


Please let me know if you encountered any problems finding or deleting the files.


NEXT:

Let's run some cleanup and diagnostic scans to make sure we're not leaving anything behind.

Please download CCleaner (freeware) and save it to your desktop:
  • Run the CCleaner installer.
  • During installation process, please UNCHECK "Add CCleaner Yahoo! Toolbar".
  • Once installed, run CCleaner and click the "Windows" tab.
  • Select the following:
    • Check everything under the "Internet Explorer" section.
    • Check everything under the "Windows Explorer" section.
    • Check everything under the "System" section.
    • Check ONLY "Old Prefetch data" under the "Advanced" section.
  • Then, click the "Applications" tab:
    • CHECK everything there.
  • Next, click the "Options" button in the left pane, then click the "Advanced" button:
    • UNCHECK : "Only delete files in Windows Temp folders older than 48 hours".
  • Next, click the "Cleaner" button in the left pane, then click the "Run Cleaner" button (bottom right), click "OK" at the prompt.
  • When done, please exit CCleaner.
CAUTION: Please do NOT use the "Issues" button in the left pane. This is a built-in registry cleaner. If you donít know how to use it, you may cause irreparable damage to your system.


NEXT:

Please download ComboFix by sUBs:

NOTE: In the event you already have ComboFix, this is a new version that I need you to download.
  • Save it to your desktop.
  • Double-click combofix.exe and follow the prompts.
  • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
CAUTION: Please do NOT mouse-click ComboFix's window while it is running. That may cause it to stall. Also, please do NOT adjust your time format while ComboFix is running.


NEXT:

Please download Dr.Web CureIt and save it to your desktop:
  • Double-click the cureit.exe file, select "Start", and allow it to run the "Express Scan".
  • This will scan the files currently running in memory and when something is found, click the "Yes" button when it asks you if you want to cure it. This is only a short scan.
  • Once the short scan has finished, mark the drives that you want to scan.
  • Select all drives; a red dot shows which drives have been chosen.
  • Click the green arrow at the right, and the scan will start.
  • Click "Yes to all" if it asks if you want to cure/move the file.
  • When the scan has finished, click the icon next to the files found: Posted Image
  • Then click the next icon right below and select "Move incurable" as you'll see in next image:

    Posted Image

  • This will move infected/suspicious files to the %userprofile%\DoctorWeb\quarantine folder if they can't be cured (this is in case if we need samples).
  • After selecting, in the Dr.Web CureIt menu on top, click "File" and choose "Save report list".
  • Save the report to your desktop. The report will be called DrWeb.csv.
  • Close Dr.Web CureIt.
  • Reboot your computer!! Because it could be possible that files in use will be moved/deleted during reboot.

NEXT:

Please do an online scan with Kaspersky Online Scanner using Internet Explorer (this online scanner only works with IE):
  • Click on "Kaspersky Online Scanner".
  • You will be prompted to install an ActiveX component from Kaspersky, click "Yes".
  • The program will launch and then begin downloading the latest definition files.
  • Once the files have been downloaded click on "Next".
  • Now click on "Scan Settings".
  • In the scan settings make sure that the following are selected:
    • Scan using the following Anti-Virus database:
      Extended
    • Scan Options:
      Scan Archives
      Scan Mail Bases
  • Click "OK".
  • Now under select a target to scan:
    • Select "My Computer".
  • This program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the "Save Report As" button.
    • In the "File name:" field, type kavscan.
    • In the "Save as type:" field, select "Text file (*.txt)".
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
Note for Internet Explorer 7 users: If at any time you have trouble with the "Accept" button of the license, click on the "Zoom" tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%.


NEXT:

Please REBOOT your computer normally into Windows and post these logs in your next reply:
  • The log from the ComboFix scan.
  • The log from the Dr.Web CureIt scan.
  • The log from the Kaspersky scan.
  • A new HijackThis log.
(You might have to paste the logs in multiple posts in the event they are too long and breach the post length restrictions of the forum software).

Also, please let me know how things are running now and if you encountered any problems while you were following the directions I posted.
My help is free, but if you wish to help keep these forums running please consider a donation, see this topic for details.

--------------------

We are each of us angels with but one wing. And we can only fly embracing each other.
Luciano De Crescenzo

#4 Sempurna

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Posted 06 July 2007 - 04:56 AM

Due to the lack of feedback, this Topic is closed.

If you need this topic reopened, please tell the moderating team by replying HERE with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
My help is free, but if you wish to help keep these forums running please consider a donation, see this topic for details.

--------------------

We are each of us angels with but one wing. And we can only fly embracing each other.
Luciano De Crescenzo




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