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have 2 firewalls; want only one


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#1 Glenski

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Posted 15 March 2009 - 06:20 PM

I recently uninstalled and reinstalled Comodo as my firewall. I was surprised to read a message upon reinstallation that I already have something called ZoneAlarm as a firewall on my computer, as I've never (purposefully) installed it! This announcement came up as Comodo was installing.

When I tried to do a search to locate and uninstall ZoneAlarm, I was unsuccessful. File Manager could not locate it. An Internet search came up with some dubious comments that I'm not sure I can trust, so I'm here. One of the comments I found was that if one uninstalls ZoneAlarm manually using its own uninstall program, it will not completely undo the installation. Moreover, what I read says one has to RE-install the bloody thing and then uninstall it with some special technique.

The ZoneAlarm homepage itself is useless for this. After 30-45 minutes of surfing it, I could find no helpful information.

What can I do to take it off? Thanks in advance.

Running Japanese OS, Windows XP home edition, and usually using Firefox browser.

#2 screen317

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Posted 16 March 2009 - 12:51 AM

Hi,

Let's see if we can find if and where it is hiding..

Download this Registry Search by Bobbi Flekman, save it, and extract regsearch.exe to the Desktop. You will use it in a moment.

Doubleclick regsearch.exe to start it. In the top window, enter ZoneAlarm as the search string on the first line. Make sure all the option boxes are checked, and click "Ok". Notepad will be opened with text in it (the file will be saved to the Desktop as well as RegSearch.txt). Post this text in your next reply.

-screen317

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#3 Glenski

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Posted 16 March 2009 - 07:09 PM

I wrote this message yesterday, but it doesn't appear to be in the forum. Sorry if this violates rules here, but it's important. Please tell me where my post went, if it is indeed still floating around somewhere.

I was installing Comodo as my firewall, and I got a message that I already had a firewall installed -- ZoneAlarm. That was news to me, since I don't recall ever installing it.

To make matters worse, I could not locate ZoneAlarm on my computer, and their web site did not clearly explain how to remove / uninstall it. Furthermore, I read a site (which I'm not sure to believe) that ZoneAlarm's own uninstall function is insufficient to remove it. Apparently, one has to reinstall ZoneAlarm and do something else! Since I found the information itself rather dubious, I didn't click on link to find out what that procedure was. That whole message was unprofessionally written, so I didn't feel I could completely trust it.

So, how do I handle this problem?

I have a Japanese OS on an NEC laptop with Windows XP home edition.

#4 Glenski

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Posted 17 March 2009 - 06:01 AM

Windows Registry Editor Version 5.00

; Registry Search 2.0 by Bobbi Flekman ゥ 2005
; Version: 2.0.6.0

; Results at 2009/03/17 20:55:52 for strings:
; 'zonealarm'
; Strings excluded from search:
; (None)
; Search in:
; Registry Keys Registry Values Registry Data
; HKEY_LOCAL_MACHINE HKEY_USERS


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com\www]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com\www]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com\www]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com\www]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.ADE]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.ADP]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.BAS]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.BAT]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.CHM]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.CMD]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.COM]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.CPL]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.CRT]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.EXE]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.HLP]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.HTA]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.INF]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.INS]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.ISP]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.JS]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.JSE]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.LNK]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.MDB]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.MDE]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.MSC]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.MSI]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.MSP]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.MST]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.PCD]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.PIF]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.REG]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.SCR]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.SCT]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.SHS]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.URL]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.VB]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.VBE]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.VBS]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.WSC]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.WSF]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\MailSafe Extensions\.WSH]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\Registration]

[HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs\ZoneAlarm\Registration\2.6.370]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com\www]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com\www]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com\www]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com\www]

[HKEY_USERS\S-1-5-19\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com]

[HKEY_USERS\S-1-5-19\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com\www]

[HKEY_USERS\S-1-5-19\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com]

[HKEY_USERS\S-1-5-19\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com\www]

[HKEY_USERS\S-1-5-19\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com]

[HKEY_USERS\S-1-5-19\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com\www]

[HKEY_USERS\S-1-5-19\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com]

[HKEY_USERS\S-1-5-19\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com\www]

[HKEY_USERS\S-1-5-19\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com]

[HKEY_USERS\S-1-5-19\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com\www]

[HKEY_USERS\S-1-5-19\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com]

[HKEY_USERS\S-1-5-19\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com\www]

[HKEY_USERS\S-1-5-19_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com]

[HKEY_USERS\S-1-5-19_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com\www]

[HKEY_USERS\S-1-5-19_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com]

[HKEY_USERS\S-1-5-19_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com\www]

[HKEY_USERS\S-1-5-19_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com]

[HKEY_USERS\S-1-5-19_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com\www]

[HKEY_USERS\S-1-5-19_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com]

[HKEY_USERS\S-1-5-19_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com\www]

[HKEY_USERS\S-1-5-20\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com]

[HKEY_USERS\S-1-5-20\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com\www]

[HKEY_USERS\S-1-5-20\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com]

[HKEY_USERS\S-1-5-20\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com\www]

[HKEY_USERS\S-1-5-20\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com]

[HKEY_USERS\S-1-5-20\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com\www]

[HKEY_USERS\S-1-5-20\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com]

[HKEY_USERS\S-1-5-20\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com\www]

[HKEY_USERS\S-1-5-20\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com]

[HKEY_USERS\S-1-5-20\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com\www]

[HKEY_USERS\S-1-5-20\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com]

[HKEY_USERS\S-1-5-20\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com\www]

[HKEY_USERS\S-1-5-20_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com]

[HKEY_USERS\S-1-5-20_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com\www]

[HKEY_USERS\S-1-5-20_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com]

[HKEY_USERS\S-1-5-20_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com\www]

[HKEY_USERS\S-1-5-20_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com]

[HKEY_USERS\S-1-5-20_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com\www]

[HKEY_USERS\S-1-5-20_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com]

[HKEY_USERS\S-1-5-20_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com\www]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com\www]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com\www]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com\www]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com\www]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Piriform\CCleaner]
"(App)ZoneAlarm (Logs)"="False"

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Zone Labs\ZoneAlarm]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com\www]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com\www]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com\www]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com\www]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com\www]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com\www]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com\www]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com]

[HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005_Classes\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com\www]

[HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com]

[HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-download-now.com\www]

[HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com]

[HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\zonealarm-stop.com\www]

[HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com]

[HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-download-now.com\www]

[HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com]

[HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\zonealarm-stop.com\www]

; End Of The Log...

BTW, thanks in advance for the help, and sorry for the double post back there. I was too anxious to even look for my OP in the right forum.

Looking forward to working with you on this problem.
Glenski

#5 screen317

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Posted 17 March 2009 - 09:07 PM

Hi,

First, please back your Registry with ERUNT.
  • Please use the following link and scroll down to ERUNT and download it.
    http://aumha.org/freeware/freeware.php
  • For version with the Installer:
    Use the setup program to install ERUNT on your computer
  • For the zipped version:
    Unzip all the files into a folder of your choice.
Click Erunt.exe to backup your registry to the folder of your choice.

Note: to restore your registry, go to the folder and start ERDNT.exe



Please open Notepad. Copy and paste the following text (starting with REGEDIT4) into the Notepad document.

Navigate to File --> Save As..., and save the file as Fix.reg (make sure the Save As Type is set to All Files).

Save it to your Desktop.

REGEDIT4

[-HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs]
[-HKEY_USERS\S-1-5-21-801667920-2020637620-97400744-1005\Software\Zone Labs]


Now navigate to your Desktop, and double click fix.reg (Click Yes to the prompt)


Restart your computer and see if your problem persists.

-screen317

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#6 Glenski

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Posted 19 March 2009 - 10:34 PM

screen317,
Thank you for the instructions.
I have done as you explained. I was not sure what "problems" would be encountered with 2 firewalls, but I can understand the need to have only one (Comodo in my case). If there is anything I should do further (like uninstall and then reinstall Comodo to see if ZoneAlarm still persists, please let me know.

One last thing. Is it ok for me to delete the ERUNT files, zip file, and the fix.reg file now?

Glenski

#7 Glenski

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Posted 01 April 2009 - 06:38 AM

Well, it's been almost 2 weeks since I posted my last question. Is anyone reading this? I have another one. Since the last message, my Firefox has taken far longer than usual to start up. It is the latest version, but we're talking about over 30 seconds before I see even the frame for the Firefox screen, and another 20-30 seconds before the rest materializes.

And, in the past couple of days, I cannot update my AVG program. When I try, it starts, but then gives me the following message: invalid update control CTF File.

I thought it was the worm Conficker, so according to Yahoo, I downloaded Malwarebyte's Anti-Malware and ran a fast scan, but nothing came up.

Any advice?

#8 Rocket Grannie

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Posted 01 April 2009 - 05:40 PM

Hi

For help with your AVG problem, please see:

here
here


Rocket Grannie
a102.gif


 
My help is free, but if you wish to help keep these forums running please consider a donation, see here for details.

#9 Glenski

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Posted 03 April 2009 - 06:56 PM

Thank you, Rocket Grannie. That did it!

Anyone have advice about the slow start of Firefox, or whether I should delete those 3 icons from my desktop?

Edited by Glenski, 04 April 2009 - 07:38 AM.


#10 screen317

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Posted 04 April 2009 - 02:58 PM

Glenski,

Since the topic has strayed from firewalls, I recommend opening a topic in PCTroubleshooting so that a Helper can assist you with your specific issues... Be sure to link to this thread so they have a bit of background information.

-screen317

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#11 Glenski

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Posted 06 April 2009 - 04:44 AM

Thank you. I will do that.




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