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Desktop Icons and Taskbar disappearing


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#51 e-tech

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Posted 25 May 2009 - 01:27 PM

Hello snacker

Looks like win32k.sys got corrupted. If you experience any problems then please go to C:\WINDOWS\System32 and rename the Win32k.sys file to Win32k.old and then
close the window. Then you'll have to go back to the system32 folder and you will have a brand new Win32k.sys file. :)

Best regards

e-tech

My fight is dedicated to the children with autism - please support and help these kids.

Our greatest glory is not in never falling but in rising every time we fall.
- Confucius


#52 Snacker

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Posted 25 May 2009 - 03:09 PM

Ok, I won't mess with it unless I have any more computer issues.
Thank you again for all the help. I'll let you know if any more problems come up.
Now that everthing is ok, what was the main issue causing my problem? Why did Explorer.exe get corrupted? Spyware, Malware...? Was it something I may have done wrong? And why did unchecking IPMON32 at startup fix it? Just curious.
And should I still try your ComboFix suggestion?

Edited by Snacker, 25 May 2009 - 03:11 PM.


#53 e-tech

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Posted 25 May 2009 - 03:22 PM

To be honest I don't do deep analysis and stop researching when the issue that causing the problem is found and problem is solved. I can't give you full and exact analysis but it was combination of all those things that you've named and IPMON32 was for some reason causing Explorer crash.

Please try to run ComboFix /u again and if you get the same the same problem then please reboot and set the new Restore Point.

System Restore maintains a backup of your programs and may also backup infections, so please reset it to make a clean Restore Point.
Please do this:
On the Desktop, right-click My Computer > click Properties > click the System Restore tab.
Check Turn off System Restore.
Click Apply > a window will pop up and ask if you really want to turn it off > click Yes.
Please wait a few moments to let it clear.
Now please remove the check from Turn off System Restore.
Click Apply, and then click OK.
System Restore will be working again and will have a new Restore Point.


Best regards

e-tech

Edited by e-tech, 25 May 2009 - 03:23 PM.

My fight is dedicated to the children with autism - please support and help these kids.

Our greatest glory is not in never falling but in rising every time we fall.
- Confucius


#54 Snacker

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Posted 26 May 2009 - 08:51 AM

Before doing the Combo fix option should I disable my anti virus program first?

#55 e-tech

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Posted 26 May 2009 - 09:01 AM

Not this time, no. :)

My fight is dedicated to the children with autism - please support and help these kids.

Our greatest glory is not in never falling but in rising every time we fall.
- Confucius


#56 e-tech

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Posted 30 May 2009 - 02:12 PM

Glad we could help. :)

If you need this topic reopened, please tell the moderating team by replying here with the address of the thread. This applies only to the original topic starter. Everyone else please begin a New Topic.

My fight is dedicated to the children with autism - please support and help these kids.

Our greatest glory is not in never falling but in rising every time we fall.
- Confucius





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