I just started having this problem where I can not download attachments from emails and programs and also pictures etc. It just says "file name" couldn't be downloaded- with no explanation. Oddly enough, I am able to update antivirus programs with no problem. Luckily for me I already had security check and DDS on my computer so I didn't need to worry about downloading it. Here are my logs:
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
Database version: v2014.04.20.05
Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
lisa :: [administrator]
4/20/2014 12:47:17 PM
mbam-log-2014-04-20 (12-47-17).txt
Scan type: Full scan (C:\|E:\|Q:\|S:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 445755
Time elapsed: 2 hour(s), 4 minute(s), 55 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 1
C:\Users\lisa\AppData\Local\temp\CT3319613 (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
Files Detected: 17
C:\AdwCleaner\Quarantine\C\Program Files\Searchprotect\Main\bin\CltMngSvc.exe.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files\Searchprotect\Main\bin\SPTool.dll.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files\Searchprotect\Main\bin\uninstall.exe.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files\Searchprotect\SearchProtect\bin\cltmng.exe.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files\Searchprotect\SearchProtect\bin\SPTool64.exe.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files\Searchprotect\SearchProtect\bin\SPVC32.dll.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files\Searchprotect\SearchProtect\bin\SPVC32Loader.dll.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files\Searchprotect\SearchProtect\bin\SPVC64.dll.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files\Searchprotect\SearchProtect\bin\SPVC64Loader.dll.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files\Searchprotect\UI\bin\cltmngui.exe.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\lisa\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BEJAZVZ1\InstallConverter_TSV23YSKD.exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\lisa\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NIIHZ9CK\SPSetup[1].exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\lisa\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WZ0ASS8Z\spstub[1].exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\lisa\AppData\Local\temp\nsr2190.exe (PUP.Optional.SearchProtect.A) -> Quarantined and deleted successfully.
C:\Users\lisa\AppData\Local\temp\nsw669A.exe (PUP.Optional.SearchProtect.A) -> Quarantined and deleted successfully.
C:\Users\lisa\AppData\Local\temp\nsg2F64\SpSetup.exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\lisa\AppData\Local\temp\CT3319613\ddt.csf (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
(end)
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16545
Run by lisa at 20:45:12 on 2014-04-20
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.989.87 [GMT -4:00]
.
AV: avast! Antivirus *Disabled/Outdated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Disabled/Outdated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\ibmpmsvc.exe
C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
C:\Windows\system32\SLsvc.exe
C:\Program Files\Lenovo\ATK Hotkey\ASLDRSrv.exe
C:\Windows\system32\WLANExt.exe
C:\Program Files\Lenovo\ATK Hotkey\GFNEXSrv.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files\Lenovo\ATK Hotkey\LFKAS.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
C:\Program Files\Lenovo\ATK Hotkey\LCONTROL.exe
C:\Program Files\Lenovo\ATK Hotkey\LFKA.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\DDNI\DIBS\DDNIService.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\ThinkPad\Utilities\PWMDBSVC.EXE
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
c:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
C:\Windows\System32\TPHDEXLG.exe
C:\Program Files\LENOVO\HOTKEY\TPHKSVC.exe
C:\Program Files\Lenovo\Client Security Solution\tvttcsd.exe
C:\Program Files\Lenovo\Rescue and Recovery\rrpservice.exe
C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe
c:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
C:\Program Files\Lenovo\System Update\SUService.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Lenovo\NPDIRECT\tpfnf7sp.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\TpShocks.exe
C:\Program Files\Lenovo\HOTKEY\LVOSDSVC.exe
C:\Program Files\ThinkPad\Utilities\EZEJMNAP.EXE
C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
C:\Program Files\Lenovo\HOTKEY\TPONSCR.exe
C:\Program Files\Lenovo\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\ThinkVantage\AMSG\Amsg.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Lenovo\Client Security Solution\cssauth.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Lenovo\Zoom\TpScrex.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Logitech\LWS\Webcam Software\CameraHelperShell.exe
C:\Program Files\ThinkPad\ConnectUtilities\ACGadgetWrapper.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_5_502_135_ActiveX.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\taskeng.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\PWMUIAux.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
.
============== Pseudo HJT Report ===============
.
uSearchURL,(Default) = hxxp://www.google.com
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: IePasswordManagerHelper Class: {BF468356-BB7E-42D7-9F15-4F3B9BCFCED2} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [Logitech Vid] "c:\program files\logitech\vid hd\Vid.exe" -bootmode
mRun: [TPFNF7] c:\program files\lenovo\npdirect\TPFNF7SP.exe /r
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [TpShocks] TpShocks.exe
mRun: [TPHOTKEY] c:\program files\lenovo\hotkey\LVOSDSVC.exe
mRun: [EZEJMNAP] c:\progra~1\thinkpad\utilit~1\EzEjMnAp.Exe
mRun: [TVT Scheduler Proxy] c:\program files\common files\lenovo\scheduler\scheduler_proxy.exe
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\10.0\sharedcom\RoxWatchTray10.exe"
mRun: [RoxioDragToDisc] "c:\program files\lenovo\drag-to-disc\DrgToDsc.exe"
mRun: [AMSG] c:\program files\thinkvantage\amsg\Amsg.exe /startup
mRun: [PWMTRV] rundll32 c:\progra~1\thinkpad\utilit~1\PWMTR32V.DLL,PwrMgrBkGndMonitor
mRun: [BLOG] rundll32 c:\progra~1\thinkpad\utilit~1\BTVLogEx.DLL,StartBattLog
mRun: [cssauth] "c:\program files\lenovo\client security solution\cssauth.exe" silent
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [LWS] c:\program files\logitech\lws\webcam software\LWS.exe -hide
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [AvastUI.exe] "c:\program files\avast software\avast\AvastUI.exe" /nogui
uPolicies-Explorer: NoDriveTypeAutoRun = dword:36
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {F4F55DC8-0B69-4DFE-BA94-CB677B88B2A3} - {F4F55DC8-0B69-4DFE-BA94-CB677B88B2A3} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{B3153CBC-4491-4F1D-9859-82E008188C6F} : DHCPNameServer = 66.233.174.12 75.94.255.12
TCP: Interfaces\{E0CCB94B-8B1B-43C9-A419-B206FF0414D5} : DHCPNameServer = 209.18.47.61 209.18.47.62
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
.
============= SERVICES / DRIVERS ===============
.
R0 aswRvrt;avast! Revert;c:\windows\system32\drivers\aswRvrt.sys [2013-3-26 49944]
R0 aswVmm;avast! VM Monitor;c:\windows\system32\drivers\aswVmm.sys [2013-3-26 180248]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-1-30 775952]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-1-30 410528]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2012-1-30 67824]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2009-1-15 112128]
S3 bcm;WiMAX Network Adapter;c:\windows\system32\drivers\drxvi314.sys [2011-5-19 340992]
S3 bcmbusctr;WiMAX Bus Driver;c:\windows\system32\drivers\BcmBusCtr.sys [2011-5-19 48768]
.
=============== Created Last 30 ================
.
2014-04-20 16:04:47 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2014-04-18 14:19:05 8050496 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{b245ff4c-81ea-4266-83d3-43a8593f9570}\mpengine.dll
2014-03-26 04:04:19 -------- d-----w- c:\program files\Telecom Logic
2014-03-26 00:41:53 16896 ----a-w- c:\windows\system32\winusb.dll
2014-03-26 00:41:38 34944 ----a-w- c:\windows\system32\drivers\winusb.sys
2014-03-26 00:32:03 -------- d-----w- c:\programdata\Motorola
2014-03-26 00:14:38 -------- d-----w- c:\users\lisa\appdata\roaming\Motorola Mobility
2014-03-26 00:14:37 -------- d-----w- C:\Temp
2014-03-26 00:10:40 -------- d-----w- c:\program files\Motorola
2014-03-26 00:10:21 -------- d-----w- c:\program files\Motorola Mobility
2014-03-25 23:55:31 -------- d-----w- c:\program files\common files\Motorola Shared
2014-03-25 23:36:43 -------- d-----w- c:\users\lisa\appdata\roaming\Motorola
.
==================== Find3M ====================
.
2014-03-31 13:35:10 231584 ------w- c:\windows\system32\MpSigStub.exe
2014-03-07 23:12:00 1806848 ----a-w- c:\windows\system32\jscript9.dll
2014-03-07 23:02:19 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2014-03-07 23:02:07 1129472 ----a-w- c:\windows\system32\wininet.dll
2014-03-07 22:57:17 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2014-03-07 22:56:03 421376 ----a-w- c:\windows\system32\vbscript.dll
2014-03-07 22:52:04 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2014-02-07 10:38:44 2050560 ----a-w- c:\windows\system32\win32k.sys
2014-02-03 10:37:54 505344 ----a-w- c:\windows\system32\qedit.dll
2014-01-30 07:46:58 876032 ----a-w- c:\windows\system32\wer.dll
.
============= FINISH: 20:54:13.67 ===============
Results of screen317's Security Check version 0.99.60
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
avast! Antivirus
Antivirus out of date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
Java 7 Update 17
Java version out of Date!
Adobe Reader 10.1.4 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbam.exe
Microsoft Small Business Business Contact Manager BcmSqlStartupSvc.exe
AVAST Software Avast AvastSvc.exe
AVAST Software Avast AvastUI.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1 %
````````````````````End of Log``````````````````````