I had purchased Lavasoft about a month ago and I am wondering if anyone's had similar experiences with their tech support agency like I've had today...
I talked to one of their tech support agents on the phone and when I asked a refund he said well why do you want one? I simply said that I wanted to use another anti-virus and he started to seem angry or offended at what I said.
He then suggested to try the product for 30 days at least before asking for a refund... I declined his offer and said I just want a refund please.
Then he said the most suspicious thing I've ever heard a tech support agent ask me on the phone, which was, "Okay, to process your refund I'm going to need to setup a remote access connection to your computer to make sure you have none of our software installed on your PC".
I said....."What? That sounds REALLY suspicious to me because out of all the anti-virus companies I've ever bought from, you are the first to ask me for this for me to get my refund."
So basically I was told I got my refund, but I'm still not sure if it's common at all for a company to have to "Remote View your Computer" to get a refund.
Has anyone had a similar experience to mine?
Edited by psychicguy, 25 September 2014 - 08:32 PM.