Jump to content


Malware Removal for Note 5

  • Please log in to reply
1 reply to this topic

#1 USCRugbyNo1



  • Full Member
  • Pip
  • 39 posts

Posted 25 August 2016 - 09:33 AM

I get a popup a few times a day when surfing the web. I have installed several anti virus apps from the play store and nothing detects it. I have removed all data and cache from browser app or whatever is default for browsing. I do not want to use Chrome, I simply want to remove this malware/virus. I believe it's located in the "data" folder.

PLEASE help, I do NOT want to factory reset my phone.

See link for a picture of it.



Edited by USCRugbyNo1, 25 August 2016 - 10:37 AM.

#2 Rocket Grannie

Rocket Grannie

    SWI Australian Rebel

  • Administrators
  • PipPipPipPipPip
  • 7,951 posts

Posted 26 August 2016 - 07:33 PM

Hello and welcome back.

Please remove all but one of the Antivirus Apps. I recommend you keep Avast. If you have not yet installed Avast then please do so now and run a full scan.

Download MBAM from here
Run a full scan and delete all it finds.

Empty browser history: here

Each Samsung smartphone has integrated a small service menu, with which you can read sensor data and verify technical functions.
Instructions how to open this menu go: here

If the problem still persists:

A factory reset will wipe all data from the device. here

NOTE: Make sure to backup all your data before resetting the device.


Please let me know how you get on.



Rocket Grannie



My help is free however if you wish to make a donation please see Here

Member of UNITE
Support SpywareInfo Forum - click the button