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My AV Says My router is infected. What do I do?


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#1 Russell18

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Posted 24 January 2019 - 07:16 AM

Hi,

 

My AV started saying my router is infected. Anyone faced the similar issue anytime? What do I do, kindly help!

 

EDIT: Please read the Instructions http://www.spywarein...showtopic=79038 and post logs...  Our helpers need details to review in order to help...


Edited by Budfred, 24 January 2019 - 11:08 AM.


#2 Russell18

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Posted 25 January 2019 - 03:45 AM

Hi,

 

Nothing shows up in a normal scan but a popup shows up from time to time, the issue is somewhat similar to this https://silicophilic...er-is-infected/but not exactly. I will get a screenshot and a scan report next time when I see a popup.

 

EDIT: Even if you don't see something in your normal scans, please run the tools we ask for and post results in order for our Helpers to get a better idea of the problem...


Edited by Budfred, 25 January 2019 - 07:00 AM.


#3 SWI Support Robot

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Posted 26 January 2019 - 10:08 PM

Welcome to SWI. We apologize for the delay; our helpers have been very busy.

If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.

Thank you for your patience.


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