When I got to Safe Mode on my Sister's PC, I remembered that I didn't have the Farbar Recovery Scan Tool. You said Safe Mode. Maybe I should've done Safe Mode with Networking (?), because in Safe Mode I didn't have access to the Internet. After I rebooted I went to Bleeping Computer to find the FRST64.exe file, but at Bleeping it's like being on Google. So then I came back here, but I couldn't remember how to get to the page for "Instructions For Posting Requested Logs," so I could get the link for the Farbar Recovery Scan Tool. Luckily my Sister uses Google Chrome. I was able to access my Gmail account and get the link Rocker Grannie gave me in an email. Eset Online Scanner must have fixed the issue with the Farbar Recovery Scan Tool, not working yesterday, because yesterday the Tool said it needed a application to run.
You didn't specify if I was to run your next instructions in Safe Mode or Normal Mode. To access the Administrator's Command Prompt, I just right mouse clicked on the Window's Start key and selected Administrators Command Prompt. By changing the Font in Notepad I was able to select bold. I just typed in Notepad what you had listed for stopping and starting the Windows Update Service. I was able to copy and paste each command followed by the Enter key and was amazed to see that it ran the command. I had to save the File, because Windows said I had to reboot to Normal from Safe Mode, so the Administrator's Command Prompt would accept the commands for restarting the Windows Update Service, which it did.
I went to Windows Update in Control Panel and had it Search for New Updates. After 15 minutes of watch the horizontal thermometer moving in the Searching for Updates Window, I exited Control Panel. Windows Updater is either not working, or there are no updates.
Here are the logs you requested from me.
FRST.txt
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 10-08-2019
Ran by mj (administrator) on MJPC (ASUS All Series) (11-08-2019 21:20:01)
Running from C:\Users\mj\Desktop
Loaded Profiles: mj (Available Profiles: mj)
Platform: Windows 8.1 (X64) Language: English (United States)
Default browser: Chrome
Boot Mode: Safe Mode (minimal)
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(Microsoft Windows -> Microsoft Corporation) C:\Windows\HelpPane.exe
(Microsoft Windows -> Microsoft Corporation) C:\Windows\System32\dllhost.exe
==================== Registry (Whitelisted) ===========================
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
HKLM\...\Run: [AVGUI.exe] => C:\Program Files\AVG\Antivirus\AvLaunch.exe [316848 2019-07-27] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [843712 2012-04-04] (Adobe Systems, Incorporated -> Adobe Systems Incorporated)
HKU\S-1-5-21-3810651120-1967127889-315127114-1001\Control Panel\Desktop\\SCRNSAVE.EXE -> C:\WINDOWS\system32\scrnsave.scr [11776 2013-08-22] (Microsoft Windows -> Microsoft Corporation)
HKLM\Software\Microsoft\Active Setup\Installed Components: [{8A69D345-D564-463c-AFF1-A69D9E530F96}] -> C:\Program Files (x86)\Google\Chrome\Application\76.0.3809.100\Installer\chrmstp.exe [2019-08-07] (Google LLC -> Google LLC)
FF HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION
==================== Scheduled Tasks (Whitelisted) =============
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
Task: {05975CD6-672E-44D9-B5DE-692604748E29} - System32\Tasks\EOSv3 Scheduler onTime => C:\Users\mj\Desktop\esetonlinescanner_enu.exe [7969304 2019-08-10] (ESET, spol. s r.o. -> ESET spol. s r.o.)
Task: {1200C363-AD23-4B5E-8D91-23BD58B3591D} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [156456 2019-07-27] (Google Inc -> Google LLC)
Task: {19221A11-871E-4023-8F1E-6B56AA174BFB} - System32\Tasks\CCleanerSkipUAC => C:\Program Files\CCleaner\CCleaner.exe [16835256 2019-07-11] (Piriform Software Ltd -> Piriform Software Ltd)
Task: {1D10B8AF-4D3C-4317-8122-2DF680BAA713} - System32\Tasks\Driver Support-RTMUpdater => C:\Program Files (x86)\Driver Support\DriverSupport.exe [10714752 2018-12-12] (PC DRIVERS HEADQUARTERS I, INC -> PC Drivers Headquarters LP) <==== ATTENTION
Task: {1DC742D2-3829-4715-8035-B6A4BFA47FBE} - System32\Tasks\Driver Support-RTMRules => C:\Program Files (x86)\Driver Support\DriverSupport.exe [10714752 2018-12-12] (PC DRIVERS HEADQUARTERS I, INC -> PC Drivers Headquarters LP) <==== ATTENTION
Task: {4E7ADB49-3725-4FFE-B2A7-C9BCA910E987} - System32\Tasks\Antivirus Emergency Update => C:\Program Files\AVG\Antivirus\AvEmUpdate.exe [3987888 2019-07-27] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
Task: {56D905B5-9F52-49E0-8C29-67FE05329AFD} - System32\Tasks\Adobe Flash Player PPAPI Notifier => C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_32_0_0_223_pepper.exe [1453112 2019-07-28] (Adobe Inc. -> Adobe)
Task: {743FD5F4-5F03-4AE2-918A-D86C08C16B74} - System32\Tasks\Driver Support => C:\Program Files (x86)\Driver Support\DriverSupport.exe [10714752 2018-12-12] (PC DRIVERS HEADQUARTERS I, INC -> PC Drivers Headquarters LP) <==== ATTENTION
Task: {8829A589-1C0D-4373-BE0A-B733C9E62769} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [156456 2019-07-27] (Google Inc -> Google LLC)
Task: {88854AB4-A662-4F50-A36B-B6412C631E24} - System32\Tasks\AVG\Overseer => C:\Program Files\Common Files\AVG\Overseer\overseer.exe [2081712 2019-08-08] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
Task: {8E1C0F25-0283-4880-8577-BAC12EA59849} - System32\Tasks\EOSv3 Scheduler onLogOn => C:\Users\mj\Desktop\esetonlinescanner_enu.exe [7969304 2019-08-10] (ESET, spol. s r.o. -> ESET spol. s r.o.)
Task: {900FE79B-98F7-4078-98B9-3738556ADEE8} - System32\Tasks\CCleaner Update => C:\Program Files\CCleaner\CCUpdate.exe [619416 2019-07-11] (Piriform Software Ltd -> Piriform Software Ltd)
Task: {C2456C5E-1F92-4F8F-A823-843E3A00E3F8} - System32\Tasks\Driver Support-RTMScan => C:\Program Files (x86)\Driver Support\DriverSupport.exe [10714752 2018-12-12] (PC DRIVERS HEADQUARTERS I, INC -> PC Drivers Headquarters LP) <==== ATTENTION
Task: {C3842C6E-D196-44CF-B4AC-77D6FD0B15D4} - System32\Tasks\Adobe Flash Player Updater => C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [335416 2019-07-28] (Adobe Inc. -> Adobe)
(If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)
==================== Internet (Whitelisted) ====================
(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)
Tcpip\Parameters: [DhcpNameServer] 209.18.47.63 209.18.47.62
Tcpip\..\Interfaces\{08333B4B-2B4A-44B6-852A-F9BBD839B240}: [DhcpNameServer] 209.18.47.63 209.18.47.62
Tcpip\..\Interfaces\{E8CA8C53-C80A-4865-9324-2EDB5C311F42}: [DhcpNameServer] 209.18.47.63 209.18.47.62
Internet Explorer:
==================
BHO-x32: Adobe PDF Link Helper -> {18DF081C-E8AD-4283-A596-FA578C2EBDC3} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll [2012-04-04] (Adobe Systems, Incorporated -> Adobe Systems Incorporated)
FireFox:
========
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.34.11\npGoogleUpdate3.dll [2019-07-27] (Google Inc -> Google LLC)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.34.11\npGoogleUpdate3.dll [2019-07-27] (Google Inc -> Google LLC)
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll [2012-04-04] (Adobe Systems, Incorporated -> Adobe Systems Inc.)
Chrome:
=======
CHR HomePage: Default -> hxxp://search.conduit.com/?ctid=CT3289663&SearchSource=48&CUI=UN20142812231541829&UM=2
CHR Session Restore: Default -> is enabled.
CHR Profile: C:\Users\mj\AppData\Local\Google\Chrome\User Data\Default [2019-08-11]
CHR DownloadDir: C:\Users\mj\Desktop
CHR Extension: (Google Drive) - C:\Users\mj\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2019-07-27]
CHR Extension: (YouTube) - C:\Users\mj\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2019-07-27]
CHR Extension: (Chrome Web Store Payments) - C:\Users\mj\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2019-07-27]
CHR Extension: (Gmail) - C:\Users\mj\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2019-07-27]
CHR Extension: (Chrome Media Router) - C:\Users\mj\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2019-08-08]
CHR Profile: C:\Users\mj\AppData\Local\Google\Chrome\User Data\System Profile [2019-08-08]
CHR HKLM-x32\...\Chrome\Extension: [mbckjcfnjmoiinpgddefodcighgikkgn] - hxxps://clients2.google.com/service/update2/crx
==================== Services (Whitelisted) ====================
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
S2 asComSvc; C:\Program Files (x86)\ASUS\AXSP\1.01.02\atkexComSvc.exe [936728 2013-07-03] (ASUSTeK Computer Inc. -> )
S2 AVG Antivirus; C:\Program Files\AVG\Antivirus\AVGSvc.exe [415032 2019-07-27] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
S3 avgbIDSAgent; C:\Program Files\AVG\Antivirus\aswidsagent.exe [6845400 2019-07-27] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
S2 DSAO; C:\Program Files (x86)\driver support\svc\DriverSupportAOsvc.exe [2033104 2016-10-22] (PC DRIVERS HEADQUARTERS I, INC -> PC Drivers HeadQuarters LP) <==== ATTENTION
S2 igfxCUIService1.0.0.0; C:\WINDOWS\system32\igfxCUIService.exe [355232 2015-08-09] (Intel Corporation - pGFX -> Intel Corporation)
S3 WdNisSvc; C:\Program Files\Windows Defender\NisSrv.exe [346872 2013-08-22] (Microsoft Corporation -> Microsoft Corporation)
S3 WinDefend; C:\Program Files\Windows Defender\MsMpEng.exe [23840 2013-08-22] (Microsoft Corporation -> Microsoft Corporation)
S2 WirelessKB850NotificationService; C:\WINDOWS\system32\WirelessKB850NotificationService.exe [176632 2018-05-14] (Microsoft Corporation -> Microsoft Corporation)
===================== Drivers (Whitelisted) ======================
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
S1 AsIO; C:\Windows\SysWow64\drivers\AsIO.sys [15232 2013-07-03] (ASUSTeK Computer Inc. -> )
R0 avgArDisk; C:\WINDOWS\System32\drivers\avgArDisk.sys [37368 2019-07-27] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
S1 avgArPot; C:\WINDOWS\System32\drivers\avgArPot.sys [209304 2019-07-27] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
S1 avgbidsdriver; C:\WINDOWS\System32\drivers\avgbidsdriver.sys [263784 2019-07-27] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
S0 avgbidsh; C:\WINDOWS\System32\drivers\avgbidsh.sys [206624 2019-07-27] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
S0 avgbuniv; C:\WINDOWS\System32\drivers\avgbuniv.sys [61736 2019-07-27] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
R1 avgKbd; C:\WINDOWS\System32\drivers\avgKbd.sys [42552 2019-07-27] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
S2 avgMonFlt; C:\WINDOWS\System32\drivers\avgMonFlt.sys [168944 2019-07-31] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
S1 avgRdr; C:\WINDOWS\System32\drivers\avgRdr2.sys [112568 2019-07-27] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
S0 avgRvrt; C:\WINDOWS\System32\drivers\avgRvrt.sys [88208 2019-07-27] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
S1 avgSnx; C:\WINDOWS\System32\drivers\avgSnx.sys [1030832 2019-07-31] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
S1 avgSP; C:\WINDOWS\System32\drivers\avgSP.sys [477336 2019-07-27] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
S2 avgStm; C:\WINDOWS\System32\drivers\avgStm.sys [225864 2019-07-27] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
S0 avgVmm; C:\WINDOWS\System32\drivers\avgVmm.sys [387736 2019-08-05] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
S3 bcmfn2; C:\WINDOWS\System32\drivers\bcmfn2.sys [17624 2013-08-12] (Broadcom Corporation -> Windows ® Win 7 DDK provider)
R3 dc3d; C:\WINDOWS\System32\drivers\dc3d.sys [47616 2011-05-18] (Hardware Group Test Cert -> Microsoft Corporation)
S3 e1dexpress; C:\WINDOWS\system32\DRIVERS\e1d62x64.sys [534512 2017-04-25] (Intel® INTELND1617 -> Intel Corporation)
S3 WdBoot; C:\WINDOWS\system32\drivers\WdBoot.sys [34760 2013-08-22] (Microsoft Windows Early Launch Anti-malware Publisher -> Microsoft Corporation)
S0 WdFilter; C:\WINDOWS\System32\drivers\WdFilter.sys [265056 2013-08-22] (Microsoft Windows -> Microsoft Corporation)
S3 WdNisDrv; C:\WINDOWS\System32\Drivers\WdNisDrv.sys [124256 2013-08-22] (Microsoft Windows -> Microsoft Corporation)
R3 WirelessKeyboardFilter; C:\WINDOWS\System32\drivers\WirelessKeyboardFilter.sys [49336 2018-03-11] (Microsoft Corporation -> Microsoft Corporation)
==================== NetSvcs (Whitelisted) ===================
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
==================== One month (created) ========
(If an entry is included in the fixlist, the file/folder will be moved.)
2019-08-11 21:20 - 2019-08-11 21:20 - 000012171 _____ C:\Users\mj\Desktop\FRST.txt
2019-08-11 21:19 - 2019-08-11 21:20 - 000000000 ____D C:\FRST
2019-08-11 21:03 - 2019-08-11 21:03 - 002097664 _____ (Farbar) C:\Users\mj\Desktop\FRST64.exe
2019-08-11 21:01 - 2019-08-11 21:01 - 001448960 _____ (Farbar) C:\Users\mj\Desktop\FRST.exe
2019-08-11 21:00 - 2019-08-11 21:00 - 000000232 _____ C:\Users\mj\Documents\SteveFix.txt
2019-08-11 20:37 - 2019-08-11 21:20 - 000343132 _____ C:\WINDOWS\ntbtlog.txt
2019-08-10 20:24 - 2019-08-11 20:37 - 000000000 ____D C:\Users\mj\AppData\Local\FSDART
2019-08-10 20:24 - 2019-08-10 20:27 - 000000000 ____D C:\ProgramData\F-Secure
2019-08-10 20:24 - 2019-08-10 20:24 - 000000000 ____D C:\Users\mj\AppData\Local\F-Secure
2019-08-10 20:23 - 2019-08-10 20:23 - 009603600 _____ (F-Secure Corporation) C:\Users\mj\Desktop\F-SecureOnlineScanner.exe
2019-08-10 20:18 - 2019-08-10 20:18 - 000060784 _____ C:\ProgramData\agent.uninstall.1565482727.bdinstall.v2.bin
2019-08-10 20:15 - 2019-08-10 20:15 - 000102296 _____ C:\ProgramData\agent.1565482537.bdinstall.v2.bin
2019-08-10 20:15 - 2019-08-10 20:15 - 000000000 ____D C:\ProgramData\Bitdefender Agent
2019-08-10 19:01 - 2019-08-11 19:57 - 000003692 _____ C:\WINDOWS\System32\Tasks\EOSv3 Scheduler onLogOn
2019-08-10 19:01 - 2019-08-11 19:57 - 000003252 _____ C:\WINDOWS\System32\Tasks\EOSv3 Scheduler onTime
2019-08-10 18:31 - 2019-08-10 20:28 - 000000536 _____ C:\Users\mj\Desktop\ESET Online Scanner.lnk
2019-08-10 18:31 - 2019-08-10 18:31 - 000000000 ____D C:\Users\mj\AppData\Local\ESET
2019-08-10 18:30 - 2019-08-10 18:30 - 007969304 _____ (ESET spol. s r.o.) C:\Users\mj\Desktop\esetonlinescanner_enu.exe
2019-08-10 18:19 - 2019-08-10 18:24 - 000000908 _____ C:\Users\mj\Desktop\SALog.txt
2019-08-10 18:05 - 2019-08-10 18:05 - 000899584 _____ C:\Users\mj\Desktop\RGSA.exe
2019-08-10 17:41 - 2019-08-10 17:41 - 000001307 _____ C:\Users\mj\Desktop\Malwarebytes.txt
2019-08-10 17:33 - 2019-08-10 17:33 - 064333800 _____ (Malwarebytes ) C:\Users\mj\Desktop\mb3-setup-37469.37469-3.8.3.2965-1.0.613-1.0.11270.exe
2019-08-10 11:28 - 2019-08-10 11:28 - 000002457 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Reader X.lnk
2019-08-10 11:28 - 2019-08-10 11:28 - 000002039 _____ C:\Users\Public\Desktop\Adobe Reader X.lnk
2019-08-10 11:28 - 2019-08-10 11:28 - 000002039 _____ C:\ProgramData\Desktop\Adobe Reader X.lnk
2019-08-10 11:26 - 2019-08-10 11:26 - 000000000 ____D C:\Program Files (x86)\Adobe
2019-08-10 11:04 - 2019-08-10 11:04 - 000032832 _____ C:\WINDOWS\SysWOW64\rnd_chunk.bin
2019-08-10 11:03 - 2019-08-11 19:57 - 000003752 _____ C:\WINDOWS\System32\Tasks\Driver Support-RTMUpdater
2019-08-10 11:03 - 2019-08-11 19:57 - 000003742 _____ C:\WINDOWS\System32\Tasks\Driver Support-RTMRules
2019-08-10 11:03 - 2019-08-11 19:57 - 000003632 _____ C:\WINDOWS\System32\Tasks\Driver Support-RTMScan
2019-08-10 11:03 - 2019-08-11 19:57 - 000003440 _____ C:\WINDOWS\System32\Tasks\Driver Support
2019-08-10 11:03 - 2019-08-11 11:40 - 000000000 ____D C:\ProgramData\UAB
2019-08-10 11:03 - 2019-08-10 11:03 - 000000000 ____D C:\Users\mj\Downloads\Driver Support
2019-08-10 11:03 - 2019-08-10 11:03 - 000000000 ____D C:\Users\mj\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Driver Support
2019-08-10 11:03 - 2019-08-10 11:03 - 000000000 ____D C:\Users\mj\AppData\Local\PC_Drivers_Headquarters
2019-08-10 11:03 - 2019-08-10 11:03 - 000000000 ____D C:\ProgramData\Driver Support
2019-08-10 11:03 - 2019-08-10 11:03 - 000000000 ____D C:\Program Files (x86)\Driver Support
2019-08-10 11:02 - 2019-08-10 11:02 - 000689864 _____ (PC Drivers HeadQuarters LP) C:\Users\mj\Desktop\DriverSupport.exe
2019-08-02 10:13 - 2019-08-02 10:13 - 000023117 _____ C:\Users\mj\Desktop\Callahan-30 day_1.pdf
2019-08-01 11:59 - 2019-08-01 11:59 - 000012317 _____ C:\Users\mj\Desktop\VRRENEWAL.pdf
2019-08-01 11:50 - 2019-08-01 11:50 - 000138878 _____ C:\Users\mj\Desktop\IDCARD.pdf
2019-07-31 09:29 - 2019-07-31 09:29 - 000092944 _____ C:\Users\mj\Desktop\Pat meds.pdf
2019-07-30 21:41 - 2019-07-30 21:41 - 000001769 _____ C:\WINDOWS\Language_trs.ini
2019-07-30 21:39 - 2019-08-10 22:21 - 000036952 _____ C:\WINDOWS\Ascd_tmp.ini
2019-07-30 21:39 - 2009-04-02 08:30 - 000010296 _____ C:\WINDOWS\SysWOW64\Drivers\ASUSHWIO.SYS
2019-07-30 21:25 - 2019-07-30 21:25 - 000000000 ____H C:\WINDOWS\system32\Drivers\Msft_User_LocationProvider_01_11_00.Wdf
2019-07-30 21:18 - 2019-07-30 21:18 - 000000118 _____ C:\WINDOWS\system32\{A6D608F0-0BDE-491A-97AE-5C4B05D86E01}.bat
2019-07-28 15:02 - 2019-08-11 19:57 - 000000000 ____D C:\WINDOWS\System32\Tasks\AVAST Software
2019-07-28 13:17 - 2019-07-28 13:17 - 000000000 ____D C:\Users\mj\AppData\Roaming\Macromedia
2019-07-28 13:15 - 2019-08-11 20:40 - 000000000 ____D C:\Users\mj\AppData\Local\ElevatedDiagnostics
2019-07-28 13:01 - 2019-08-10 11:27 - 000000000 ____D C:\ProgramData\Adobe
2019-07-28 12:59 - 2019-08-11 19:57 - 000004418 _____ C:\WINDOWS\System32\Tasks\Adobe Flash Player PPAPI Notifier
2019-07-28 12:59 - 2019-08-11 19:57 - 000004282 _____ C:\WINDOWS\System32\Tasks\Adobe Flash Player Updater
2019-07-28 12:58 - 2019-07-28 13:05 - 000000000 ____D C:\Users\mj\AppData\Local\Adobe
2019-07-28 12:54 - 2019-07-28 12:54 - 000130868 _____ C:\Users\mj\Desktop\Apps removed while refreshing your PC.pdf
2019-07-28 12:50 - 2019-07-28 12:50 - 000000401 _____ C:\WINDOWS\system32\{F33C3B9B-72AF-418A-B3FD-560646F7CDA2}.bat
2019-07-28 02:18 - 2019-08-02 17:20 - 000000000 ____D C:\Windows.old
2019-07-28 02:18 - 2019-07-28 00:06 - 000000000 ___DC C:\WINDOWS\Panther
2019-07-28 02:17 - 2019-07-28 02:17 - 000262144 _____ C:\WINDOWS\system32\config\userdiff
2019-07-28 00:18 - 2019-07-28 00:18 - 000000363 _____ C:\Users\mj\Desktop\Control Panel - Shortcut.lnk
2019-07-28 00:11 - 2019-07-28 00:11 - 000000851 _____ C:\Users\mj\Desktop\Documents - Shortcut.lnk
2019-07-28 00:10 - 2019-07-28 00:10 - 000000509 _____ C:\Users\mj\Desktop\Seagate Expansion Drive (E) - Shortcut.lnk
2019-07-28 00:10 - 2019-07-28 00:10 - 000000476 _____ C:\Users\mj\Desktop\Local Disk © - Shortcut.lnk
2019-07-28 00:08 - 2019-07-28 00:08 - 000000424 _____ C:\Users\mj\Desktop\This PC - Shortcut.lnk
2019-07-28 00:07 - 2019-07-28 00:07 - 000001032 _____ C:\Users\mj\Desktop\TFC - Shortcut.lnk
2019-07-28 00:04 - 2019-08-11 19:57 - 000003870 _____ C:\WINDOWS\System32\Tasks\CCleaner Update
2019-07-28 00:04 - 2019-08-11 19:57 - 000002794 _____ C:\WINDOWS\System32\Tasks\CCleanerSkipUAC
2019-07-28 00:04 - 2019-07-28 00:04 - 000000834 _____ C:\Users\Public\Desktop\CCleaner.lnk
2019-07-28 00:04 - 2019-07-28 00:04 - 000000834 _____ C:\ProgramData\Desktop\CCleaner.lnk
2019-07-28 00:04 - 2019-07-28 00:04 - 000000000 ____D C:\Program Files\CCleaner
2019-07-28 00:01 - 2019-07-28 00:01 - 000000000 ____D C:\Users\mj\AppData\Local\mbamtray
2019-07-28 00:01 - 2019-07-28 00:01 - 000000000 ____D C:\Users\mj\AppData\Local\mbam
2019-07-28 00:00 - 2019-08-11 20:45 - 000000000 ____D C:\ProgramData\Malwarebytes
2019-07-27 23:55 - 2019-08-08 20:08 - 000000000 ____D C:\Program Files (x86)\AVG
2019-07-27 23:54 - 2019-08-08 20:37 - 000000000 ____D C:\Users\mj\AppData\Local\Avg
2019-07-27 23:54 - 2019-08-08 20:37 - 000000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AVG
2019-07-27 23:54 - 2019-07-27 23:54 - 000002002 _____ C:\Users\Public\Desktop\AVG AntiVirus FREE.lnk
2019-07-27 23:54 - 2019-07-27 23:54 - 000002002 _____ C:\ProgramData\Desktop\AVG AntiVirus FREE.lnk
2019-07-27 23:54 - 2019-07-27 23:54 - 000000000 ____D C:\Users\mj\AppData\Roaming\AVG
2019-07-27 23:54 - 2019-07-27 23:54 - 000000000 ____D C:\Users\mj\AppData\Local\CEF
2019-07-27 23:52 - 2019-08-11 19:57 - 000004162 _____ C:\WINDOWS\System32\Tasks\Antivirus Emergency Update
2019-07-27 23:52 - 2019-08-08 20:37 - 000000000 ____D C:\WINDOWS\System32\Tasks\AVG
2019-07-27 23:52 - 2019-08-05 09:19 - 000387736 _____ (AVG Technologies CZ, s.r.o.) C:\WINDOWS\system32\Drivers\avgVmm.sys
2019-07-27 23:52 - 2019-07-31 19:37 - 001030832 _____ (AVG Technologies CZ, s.r.o.) C:\WINDOWS\system32\Drivers\avgSnx.sys
2019-07-27 23:52 - 2019-07-31 19:37 - 000168944 _____ (AVG Technologies CZ, s.r.o.) C:\WINDOWS\system32\Drivers\avgMonFlt.sys
2019-07-27 23:52 - 2019-07-27 23:52 - 000000000 ____D C:\Program Files\Common Files\AVG
2019-07-27 23:52 - 2019-07-27 23:51 - 000477336 _____ (AVG Technologies CZ, s.r.o.) C:\WINDOWS\system32\Drivers\avgSP.sys
2019-07-27 23:52 - 2019-07-27 23:51 - 000363440 _____ (AVG Technologies CZ, s.r.o.) C:\WINDOWS\system32\avgBoot.exe
2019-07-27 23:52 - 2019-07-27 23:51 - 000263784 _____ (AVG Technologies CZ, s.r.o.) C:\WINDOWS\system32\Drivers\avgbidsdriver.sys
2019-07-27 23:52 - 2019-07-27 23:51 - 000225864 _____ (AVG Technologies CZ, s.r.o.) C:\WINDOWS\system32\Drivers\avgStm.sys
2019-07-27 23:52 - 2019-07-27 23:51 - 000209304 _____ (AVG Technologies CZ, s.r.o.) C:\WINDOWS\system32\Drivers\avgArPot.sys
2019-07-27 23:52 - 2019-07-27 23:51 - 000206624 _____ (AVG Technologies CZ, s.r.o.) C:\WINDOWS\system32\Drivers\avgbidsh.sys
2019-07-27 23:52 - 2019-07-27 23:51 - 000112568 _____ (AVG Technologies CZ, s.r.o.) C:\WINDOWS\system32\Drivers\avgRdr2.sys
2019-07-27 23:52 - 2019-07-27 23:51 - 000088208 _____ (AVG Technologies CZ, s.r.o.) C:\WINDOWS\system32\Drivers\avgRvrt.sys
2019-07-27 23:52 - 2019-07-27 23:51 - 000061736 _____ (AVG Technologies CZ, s.r.o.) C:\WINDOWS\system32\Drivers\avgbuniv.sys
2019-07-27 23:52 - 2019-07-27 23:51 - 000042552 _____ (AVG Technologies CZ, s.r.o.) C:\WINDOWS\system32\Drivers\avgKbd.sys
2019-07-27 23:52 - 2019-07-27 23:51 - 000037368 _____ (AVG Technologies CZ, s.r.o.) C:\WINDOWS\system32\Drivers\avgArDisk.sys
2019-07-27 23:51 - 2019-07-27 23:51 - 000000000 ____D C:\Program Files\KeyboardNotification
2019-07-27 23:50 - 2019-07-28 12:50 - 000000000 ____D C:\Intel
2019-07-27 23:50 - 2019-07-27 23:50 - 000000000 ____D C:\Program Files\Intel
2019-07-27 23:50 - 2019-07-27 23:50 - 000000000 ____D C:\Program Files\AVG
2019-07-27 23:50 - 2019-07-27 23:50 - 000000000 ____D C:\Program Files (x86)\Intel
2019-07-27 23:50 - 2015-08-09 04:50 - 000096752 _____ (Khronos Group) C:\WINDOWS\SysWOW64\OpenCL.DLL
2019-07-27 23:50 - 2015-08-09 04:50 - 000092648 _____ (Khronos Group) C:\WINDOWS\system32\OpenCL.DLL
2019-07-27 23:49 - 2019-07-30 21:56 - 000000000 ____D C:\ProgramData\AVG
2019-07-27 23:49 - 2019-07-27 23:49 - 000268624 _____ (AVG Technologies CZ, s.r.o.) C:\Users\mj\Downloads\avg_antivirus_free_setup (2).exe
2019-07-27 23:49 - 2019-07-27 23:49 - 000000000 ____H C:\WINDOWS\system32\Drivers\Msft_User_ASMBSW_01_11_00.Wdf
2019-07-27 23:49 - 2019-07-27 23:49 - 000000000 ____D C:\Program Files\ASUS
2019-07-27 23:49 - 2019-07-27 23:49 - 000000000 ____D C:\Program Files (x86)\ASUS
2019-07-27 23:49 - 2013-07-03 20:32 - 000028672 _____ (ASUSTek Computer Inc.) C:\WINDOWS\SysWOW64\AsIO.dll
2019-07-27 23:49 - 2013-07-03 20:32 - 000015232 _____ C:\WINDOWS\SysWOW64\Drivers\AsIO.sys
2019-07-27 23:47 - 2019-07-27 23:47 - 000000000 ___HD C:\ProgramData\CanonBJ
2019-07-27 23:47 - 2019-07-27 23:47 - 000000000 ____D C:\Users\mj\AppData\Roaming\Google
2019-07-27 23:47 - 2012-02-08 16:36 - 000363520 _____ (CANON INC.) C:\WINDOWS\system32\CNC_B8L.dll
2019-07-27 23:47 - 2012-01-24 16:18 - 000077568 _____ C:\WINDOWS\system32\CNC1762D.TBL
2019-07-27 23:47 - 2012-01-16 14:21 - 000287744 _____ (CANON INC.) C:\WINDOWS\system32\CNC_B8C.dll
2019-07-27 23:47 - 2012-01-16 14:20 - 000106496 _____ (CANON INC.) C:\WINDOWS\system32\CNC_B8I.dll
2019-07-27 23:47 - 2008-08-25 18:02 - 000017920 _____ (CANON INC.) C:\WINDOWS\system32\CNHMCA6.dll
2019-07-27 23:46 - 2012-03-26 05:00 - 000389120 _____ (CANON INC.) C:\WINDOWS\system32\CNMLMB8.DLL
2019-07-27 23:45 - 2019-08-11 19:57 - 000003332 _____ C:\WINDOWS\System32\Tasks\GoogleUpdateTaskMachineUA
2019-07-27 23:45 - 2019-08-11 19:57 - 000003204 _____ C:\WINDOWS\System32\Tasks\GoogleUpdateTaskMachineCore
2019-07-27 23:45 - 2019-08-07 08:26 - 000002244 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome.lnk
2019-07-27 23:45 - 2019-08-07 08:26 - 000002203 _____ C:\Users\Public\Desktop\Google Chrome.lnk
2019-07-27 23:45 - 2019-08-07 08:26 - 000002203 _____ C:\ProgramData\Desktop\Google Chrome.lnk
2019-07-27 23:45 - 2019-07-27 23:58 - 000000000 ____D C:\Users\mj\AppData\Local\Google
2019-07-27 23:45 - 2019-07-27 23:45 - 000000000 ____D C:\Program Files (x86)\Google
2019-07-27 23:15 - 2019-07-27 23:15 - 000000765 _____ C:\Users\mj\Desktop\Mj.lnk
2019-07-27 22:37 - 2019-08-11 20:51 - 000003596 _____ C:\WINDOWS\System32\Tasks\Optimize Start Menu Cache Files-S-1-5-21-3810651120-1967127889-315127114-1001
2019-07-27 22:36 - 2019-07-27 22:36 - 000000000 ____H C:\WINDOWS\system32\Drivers\Msft_User_WpdFs_01_11_00.Wdf
2019-07-27 22:33 - 2019-07-27 22:33 - 000000000 __SHD C:\Users\mj\AppData\Local\EmieUserList
2019-07-27 22:33 - 2019-07-27 22:33 - 000000000 __SHD C:\Users\mj\AppData\Local\EmieSiteList
2019-07-27 22:27 - 2019-07-27 22:27 - 000000000 ____D C:\WINDOWS\System32\Tasks\WPD
2019-07-27 22:25 - 2019-07-27 22:25 - 000001442 _____ C:\Users\mj\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Internet Explorer.lnk
2019-07-27 22:25 - 2019-07-27 22:25 - 000000020 ___SH C:\Users\mj\ntuser.ini
2019-07-27 22:25 - 2019-07-27 22:25 - 000000000 ____D C:\Users\mj\AppData\Roaming\Adobe
2019-07-27 22:25 - 2019-07-27 22:25 - 000000000 ____D C:\Users\mj\AppData\Local\VirtualStore
2019-07-27 22:22 - 2019-08-08 20:38 - 000000000 ____D C:\Users\mj
2019-07-27 22:22 - 2019-07-27 22:23 - 000013338 _____ C:\WINDOWS\diagwrn.xml
2019-07-27 22:22 - 2019-07-27 22:23 - 000013338 _____ C:\WINDOWS\diagerr.xml
2019-07-27 22:22 - 2014-03-18 06:13 - 000000369 _____ C:\Users\mj\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Pictures.lnk
2019-07-27 22:22 - 2014-03-18 06:13 - 000000369 _____ C:\Users\mj\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Documents.lnk
2019-07-27 18:48 - 2019-07-27 18:48 - 000000082 _____ C:\Users\mj\Documents\cc_20190727_184855.reg
2019-07-27 18:41 - 2019-07-27 18:41 - 064333800 _____ (Malwarebytes ) C:\Users\mj\Downloads\mb3-setup-43841.43841-3.8.3.2965-1.0.613-1.0.11270.exe
2019-07-27 18:18 - 2019-07-27 18:18 - 000448512 _____ (OldTimer Tools) C:\Users\mj\Downloads\TFC.exe
2019-07-25 23:34 - 2019-07-25 23:34 - 000017800 _____ C:\Users\mj\Documents\cc_20190725_233436.reg
2019-07-25 23:30 - 2019-07-25 23:32 - 000001563 _____ C:\Users\mj\Documents\Windows Update Fixes.txt
2019-07-25 23:04 - 2019-07-25 23:18 - 000000502 _____ C:\Users\mj\Documents\2nd.AttemptUpdateRepair.txt
2019-07-25 22:17 - 2019-07-25 22:17 - 000000849 _____ C:\Users\mj\Documents - Shortcut.lnk
2019-07-25 22:04 - 2019-07-25 22:04 - 000000866 _____ C:\Users\mj\Documents\WindowsUpdateFix.txt
2019-07-25 21:54 - 2019-07-25 21:54 - 000001090 _____ C:\Users\mj\Desktop\notepad - Shortcut.lnk
2019-07-25 21:43 - 2019-07-25 22:28 - 000000259 _____ C:\Users\mj\Documents\ClearWindowsStoreCache.txt
2019-07-25 20:58 - 2019-07-25 20:58 - 020891464 _____ (Piriform Software Ltd) C:\Users\mj\Downloads\ccsetup560.exe
==================== One month (modified) ========
(If an entry is included in the fixlist, the file/folder will be moved.)
2019-08-11 21:08 - 2013-08-22 10:45 - 000000006 ____H C:\WINDOWS\Tasks\SA.DAT
2019-08-11 20:42 - 2014-08-27 03:34 - 000000000 __SHD C:\Users\mj\IntelGraphicsProfiles
2019-08-11 20:41 - 2013-08-22 09:25 - 000262144 ___SH C:\WINDOWS\system32\config\BBI
2019-08-10 18:38 - 2011-05-10 16:58 - 000000000 ____D C:\Users\mj\Documents\My Downloads
2019-08-10 12:03 - 2013-08-22 09:36 - 000000000 ____D C:\WINDOWS\Inf
2019-08-08 20:37 - 2013-08-22 09:36 - 000000000 ____D C:\WINDOWS\system32\Sysprep
2019-08-08 20:37 - 2013-08-22 09:36 - 000000000 ____D C:\WINDOWS\system32\AdvancedInstallers
2019-08-08 20:37 - 2011-05-10 16:49 - 000000000 ____D C:\Users\mj\Documents\Corel User Files
2019-08-08 20:35 - 2013-08-22 11:36 - 000000000 ___HD C:\Program Files\WindowsApps
2019-08-08 20:32 - 2013-08-22 11:36 - 000000000 ____D C:\WINDOWS\SysWOW64\Macromed
2019-08-08 20:32 - 2013-08-22 11:36 - 000000000 ____D C:\WINDOWS\system32\Macromed
2019-08-08 20:32 - 2013-08-22 11:36 - 000000000 ____D C:\WINDOWS\registration
2019-08-08 10:00 - 2017-05-06 09:14 - 000000000 ____D C:\Users\mj\Desktop\Sean
2019-08-07 22:17 - 2012-01-06 14:19 - 000000000 ____D C:\Users\mj\Documents\universal 2012
2019-08-02 12:32 - 2014-03-18 06:03 - 000818732 _____ C:\WINDOWS\system32\PerfStringBackup.INI
2019-07-29 21:36 - 2013-08-22 11:36 - 000000000 ____D C:\WINDOWS\AppReadiness
2019-07-28 13:21 - 2015-08-13 19:41 - 000000000 ____D C:\Users\mj\Desktop\all things wild photos
2019-07-28 02:18 - 2014-08-26 08:31 - 000008192 __RSH C:\BOOTSECT.BAK
2019-07-28 02:18 - 2013-08-22 11:36 - 000262144 _____ C:\WINDOWS\system32\config\BCD-Template
2019-07-28 00:55 - 2013-08-22 11:20 - 000000000 ____D C:\WINDOWS\CbsTemp
2019-07-27 23:47 - 2013-08-22 11:36 - 000000000 ____D C:\WINDOWS\system32\FxsTmp
2019-07-27 23:42 - 2013-08-22 11:36 - 000000000 ____D C:\WINDOWS\system32\NDF
2019-07-27 22:37 - 2014-08-27 01:49 - 000000000 __SHD C:\Users\mj\AppData\LocalLow\EmieUserList
2019-07-27 22:37 - 2014-08-27 01:48 - 000000000 __SHD C:\Users\mj\AppData\LocalLow\EmieSiteList
2019-07-27 22:33 - 2013-08-22 09:25 - 000262144 ___SH C:\WINDOWS\system32\config\ELAM
2019-07-27 22:26 - 2014-08-27 01:29 - 000000851 _____ C:\Users\mj\Desktop\Downloads.lnk
2019-07-27 22:26 - 2013-08-22 11:36 - 000000000 ____D C:\WINDOWS\rescache
2019-07-27 22:25 - 2014-08-27 01:29 - 000000000 ____D C:\Users\mj\AppData\Local\Packages
2019-07-27 22:23 - 2013-08-22 11:36 - 000000000 __RHD C:\Users\Public\Libraries
2019-07-27 22:23 - 2009-07-14 03:48 - 000000000 ___RD C:\Users\Public\Recorded TV
2019-07-27 22:21 - 2013-08-22 10:44 - 000335784 _____ C:\WINDOWS\system32\FNTCACHE.DAT
2019-07-27 21:23 - 2017-06-28 12:51 - 000000000 ____D C:\Users\mj\Desktop\Patrick
==================== Files in the root of some directories ================
2018-04-18 19:59 - 2018-04-18 19:59 - 001129816 _____ (Google Inc.) C:\Users\mj\ChromeSetup.exe
==================== SigCheck ===============================
(There is no automatic fix for files that do not pass verification.)
LastRegBack: 2019-08-10 12:03
==================== End of FRST.txt ============================
Addition.txt
Additional scan result of Farbar Recovery Scan Tool (x64) Version: 10-08-2019
Ran by mj (11-08-2019 21:20:49)
Running from C:\Users\mj\Desktop
Windows 8.1 (X64) (2019-07-28 02:25:20)
Boot Mode: Safe Mode (minimal)
==========================================================
==================== Accounts: =============================
Administrator (S-1-5-21-3810651120-1967127889-315127114-500 - Administrator - Disabled)
Guest (S-1-5-21-3810651120-1967127889-315127114-501 - Limited - Disabled)
mj (S-1-5-21-3810651120-1967127889-315127114-1001 - Administrator - Enabled) => C:\Users\mj
==================== Security Center ========================
(If an entry is included in the fixlist, it will be removed.)
AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: AVG Antivirus (Enabled - Up to date) {4FC75CA5-1654-5411-7CFB-1893D506BCF4}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: AVG Antivirus (Enabled - Up to date) {F4A6BD41-306E-5B9F-464B-23E1AE81F649}
==================== Installed Programs ======================
(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)
Adobe Flash Player 32 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 32.0.0.223 - Adobe)
Adobe Reader X (10.1.3) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.3 - Adobe Systems Incorporated)
AVG AntiVirus FREE (HKLM-x32\...\AVG Antivirus) (Version: 19.6.3098 - AVG Technologies)
CCleaner (HKLM\...\CCleaner) (Version: 5.60 - Piriform)
Driver Support (HKLM-x32\...\DriverSupport) (Version: 10.1.6.14 - PC Drivers HeadQuarters LP) <==== ATTENTION
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 76.0.3809.100 - Google LLC)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.34.11 - Google LLC) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.14.4264 - Intel Corporation)
Packages:
=========
Games -> C:\Program Files\WindowsApps\Microsoft.XboxLIVEGames_2.0.139.0_x64__8wekyb3d8bbwe [2019-08-08] (Microsoft Corporation) [MS Ad]
MSN Food & Drink -> C:\Program Files\WindowsApps\Microsoft.BingFoodAndDrink_3.0.4.336_x64__8wekyb3d8bbwe [2019-08-08] (Microsoft Corporation) [MS Ad]
MSN Health & Fitness -> C:\Program Files\WindowsApps\Microsoft.BingHealthAndFitness_3.0.4.336_x64__8wekyb3d8bbwe [2019-08-08] (Microsoft Corporation) [MS Ad]
MSN Money -> C:\Program Files\WindowsApps\Microsoft.BingFinance_3.0.4.344_x64__8wekyb3d8bbwe [2019-08-08] (Microsoft Corporation) [MS Ad]
MSN News -> C:\Program Files\WindowsApps\Microsoft.BingNews_3.0.4.344_x64__8wekyb3d8bbwe [2019-08-08] (Microsoft Corporation) [MS Ad]
MSN Sports -> C:\Program Files\WindowsApps\Microsoft.BingSports_3.0.4.345_x64__8wekyb3d8bbwe [2019-08-08] (Microsoft Corporation) [MS Ad]
MSN Travel -> C:\Program Files\WindowsApps\Microsoft.BingTravel_3.0.4.336_x64__8wekyb3d8bbwe [2019-08-08] (Microsoft Corporation) [MS Ad]
MSN Weather -> C:\Program Files\WindowsApps\Microsoft.BingWeather_3.0.4.350_x64__8wekyb3d8bbwe [2019-08-08] (Microsoft Corporation) [MS Ad]
Music -> C:\Program Files\WindowsApps\Microsoft.ZuneMusic_2.6.672.0_x64__8wekyb3d8bbwe [2019-08-08] (Microsoft Corporation) [MS Ad]
Skype -> C:\Program Files\WindowsApps\Microsoft.SkypeApp_3.1.0.1016_x86__kzf8qxf38zg5c [2019-08-08] (Skype) [MS Ad]
Video -> C:\Program Files\WindowsApps\Microsoft.ZuneVideo_2.6.446.0_x64__8wekyb3d8bbwe [2019-08-08] (Microsoft Corporation) [MS Ad]
==================== Custom CLSID (Whitelisted): ==========================
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
CustomCLSID: HKU\S-1-5-21-3810651120-1967127889-315127114-1001_Classes\CLSID\{820D63D5-8CFF-46DE-86AF-4997DEDD6DB5}\localserver32 -> C:\WINDOWS\system32\igfxEM.exe (Intel Corporation - pGFX -> Intel Corporation)
ShellIconOverlayIdentifiers: [00avg] -> {472083B0-C522-11CF-8763-00608CC02F24} => -> No File
ContextMenuHandlers1: [AVG] -> {472083B1-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVG\Antivirus\ashShell.dll [2019-07-27] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
ContextMenuHandlers3: [00avg] -> {472083B0-C522-11CF-8763-00608CC02F24} => -> No File
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No File
ContextMenuHandlers5: [igfxDTCM] -> {9B5F5829-A529-4B12-814A-E81BCB8D93FC} => C:\WINDOWS\system32\igfxDTCM.dll [2015-08-09] (Microsoft Windows Hardware Compatibility Publisher -> Intel Corporation)
ContextMenuHandlers6: [AVG] -> {472083B1-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVG\Antivirus\ashShell.dll [2019-07-27] (AVG Technologies USA, Inc. -> AVG Technologies CZ, s.r.o.)
==================== Shortcuts & WMI ========================
(The entries could be listed to be restored or removed.)
==================== Loaded Modules (Whitelisted) ==============
==================== Alternate Data Streams (Whitelisted) =========
(If an entry is included in the fixlist, only the ADS will be removed.)
==================== Safe Mode (Whitelisted) ===================
(If an entry is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MBAMService => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MBAMService => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Option => "OptionValue"="1"
==================== Association (Whitelisted) ===============
(If an entry is included in the fixlist, the registry item will be restored to default or removed.)
==================== Internet Explorer trusted/restricted ===============
(If an entry is included in the fixlist, it will be removed from the registry.)
==================== Hosts content: ===============================
(If needed Hosts: directive could be included in the fixlist to reset Hosts.)
2013-08-22 09:25 - 2013-08-22 09:25 - 000000824 _____ C:\WINDOWS\system32\drivers\etc\hosts
==================== Other Areas ============================
(Currently there is no automatic fix for this section.)
HKU\S-1-5-21-3810651120-1967127889-315127114-1001\Control Panel\Desktop\\Wallpaper -> C:\Users\mj\AppData\Roaming\Microsoft\Windows Photo Viewer\Windows Photo Viewer Wallpaper.jpg
DNS Servers: Media is not connected to internet.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 5) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1)
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer => (SmartScreenEnabled: RequireAdmin)
==================== MSCONFIG/TASK MANAGER disabled items ==
If an entry is included in the fixlist, it will be removed.
==================== FirewallRules (Whitelisted) ===============
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
FirewallRules: [{87E0AF9A-190B-4E90-8E9D-BC0B7927B81B}] => (Allow) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google LLC -> Google LLC)
==================== Restore Points =========================
05-08-2019 16:39:59 Scheduled Checkpoint
08-08-2019 19:54:20 Restore Operation
10-08-2019 11:26:17 Installed Adobe Reader X MUI.
==================== Faulty Device Manager Devices =============
Name: SM Bus Controller
Description: SM Bus Controller
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
Name: AMDA00 Interface
Description: AMDA00 Interface
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: ASUSTeK Computer Inc.
Service: WUDFRd
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver
Name: Wireless Device
Description: Wireless Device
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Surface
Service: WUDFRd
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver
==================== Event log errors: =========================
Application errors:
==================
Error: (08/11/2019 08:41:02 PM) (Source: PerfNet) (EventID: 2002) (User: )
Description: Unable to open the Redirector service performance object. The first four bytes (DWORD) of the Data section contains the status code.
Error: (08/11/2019 08:41:02 PM) (Source: PerfNet) (EventID: 2004) (User: )
Description: Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.
Error: (08/11/2019 08:41:02 PM) (Source: PerfNet) (EventID: 2002) (User: )
Description: Unable to open the Redirector service performance object. The first four bytes (DWORD) of the Data section contains the status code.
Error: (08/11/2019 08:41:02 PM) (Source: PerfNet) (EventID: 2004) (User: )
Description: Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.
Error: (08/11/2019 08:39:02 PM) (Source: Perflib) (EventID: 1008) (User: )
Description: The Open Procedure for service "WmiApRpl" in DLL "C:\WINDOWS\system32\wbem\wmiaprpl.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.
Error: (08/11/2019 08:39:02 PM) (Source: Perflib) (EventID: 1010) (User: )
Description: The Collect Procedure for the "C:\Windows\System32\winspool.drv" service in DLL "Spooler" generated an exception or returned an invalid status. The performance data returned by the counter DLL will not be returned in the Perf Data Block. The first four bytes (DWORD) of the Data section contains the exception code or status code.
Error: (08/11/2019 08:39:01 PM) (Source: PerfNet) (EventID: 2002) (User: )
Description: Unable to open the Redirector service performance object. The first four bytes (DWORD) of the Data section contains the status code.
Error: (08/11/2019 08:39:01 PM) (Source: PerfNet) (EventID: 2004) (User: )
Description: Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.
System errors:
=============
Error: (08/11/2019 09:20:49 PM) (Source: DCOM) (EventID: 10005) (User: mjpc)
Description: DCOM got error "1084" attempting to start the service WSearch with arguments "Unavailable" in order to run the server:
{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
Error: (08/11/2019 09:20:49 PM) (Source: DCOM) (EventID: 10005) (User: mjpc)
Description: DCOM got error "1084" attempting to start the service WSearch with arguments "Unavailable" in order to run the server:
{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
Error: (08/11/2019 09:20:49 PM) (Source: DCOM) (EventID: 10005) (User: mjpc)
Description: DCOM got error "1084" attempting to start the service WSearch with arguments "Unavailable" in order to run the server:
{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
Error: (08/11/2019 09:20:49 PM) (Source: DCOM) (EventID: 10005) (User: mjpc)
Description: DCOM got error "1084" attempting to start the service WSearch with arguments "Unavailable" in order to run the server:
{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
Error: (08/11/2019 09:20:35 PM) (Source: DCOM) (EventID: 10005) (User: mjpc)
Description: DCOM got error "1084" attempting to start the service WSearch with arguments "Unavailable" in order to run the server:
{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
Error: (08/11/2019 09:20:35 PM) (Source: DCOM) (EventID: 10005) (User: mjpc)
Description: DCOM got error "1084" attempting to start the service WSearch with arguments "Unavailable" in order to run the server:
{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
Error: (08/11/2019 09:20:20 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The WinHTTP Web Proxy Auto-Discovery Service service depends on the DHCP Client service which failed to start because of the following error:
The dependency service or group failed to start.
Error: (08/11/2019 09:20:16 PM) (Source: DCOM) (EventID: 10005) (User: mjpc)
Description: DCOM got error "1084" attempting to start the service WSearch with arguments "Unavailable" in order to run the server:
{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}
==================== Memory info ===========================
BIOS: American Megatrends Inc. 0317 04/23/2014
Motherboard: ASUSTeK COMPUTER INC. H97M-PLUS
Processor: Intel® Core i5-4460 CPU @ 3.20GHz
Percentage of memory in use: 9%
Total physical RAM: 8068.36 MB
Available physical RAM: 7312.16 MB
Total Virtual: 9348.36 MB
Available Virtual: 8659.75 MB
==================== Drives ================================
Drive c: () (Fixed) (Total:931.51 GB) (Free:832.6 GB) NTFS ==>[drive with boot components (obtained from BCD)]
==================== MBR & Partition Table ==================
========================================================
Disk: 0 (MBR Code: Windows 7/8/10) (Size: 931.5 GB) (Disk ID: AA0C14BA)
Partition 1: (Active) - (Size=931.5 GB) - (Type=07 NTFS)
==================== End of Addition.txt ============================