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#1 shaynepage

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Posted 10 October 2005 - 10:11 PM

Running Windows 98SE on my wifes computer. I send her a pdf attachment with an email and when she tries to open it the file download dialogue starts blinking on and off and locks the computer. The only way out is a complete shutdown. I save the files to my hard drive andI get the same response when I try to open them there. The following is a copy of my HiJack this Log

gfile of HijackThis v1.99.1
Scan saved at 12:37:15 PM, on 3/20/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY 2005\PCCTLCOM.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY 2005\PCCIOMON.EXE
C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY 2005\TMPROXY.EXE
C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY 2005\PCCGUIDE.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\HIJACK\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"
O4 - HKLM\..\RunServices: [PcCtlCom] C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY 2005\PCCTLCOM.EXE
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmwordtrans.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate Page into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmtrans.html

Thanks
Shayne

Edited by shaynepage, 11 October 2005 - 06:56 AM.


#2 dave38

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Posted 12 October 2005 - 03:24 PM

Nothing obvious in your log. However, it does not show any program that can open PDF files. Have you got the Adobe Acrobat reader installed?
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#3 shaynepage

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Posted 12 October 2005 - 09:11 PM

Nothing obvious in your log. However, it does not show any program that can open PDF files. Have you got the Adobe Acrobat reader installed?

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Yes adobe acrobat 7.




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