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Internet Access Problem


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#1 cobrafan2

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Posted 20 October 2005 - 03:22 PM

Running Windows XP, with service pack 2 on a Dell Dimension 4600. My ISP is Comcast cable.

Problem: I can't get on the internet without repeated tries. The first time I double-click on the IE link (either in the Start menu or on the desktop), IE opens with a blank address line and an eventual "page cannot be displayed" message. Usually, I can get on on the 2nd, 3rd, or 4th try.

Remedies tried: I called Comcast, and they came here and hooked up their laptop to my modem and cable setup. They were able to get on the internet each of several trials, so the problem resides on my computer, not their DNS server.

They also installed the Mozilla browser on my computer, and it behaved the same as IE, so IE is probably guiltless.

I've tried several "system restores"; tried disabling Norton Internet Security; tried uninstalling NIS; tried the AdAware and Spybot scans; tried ipconfig /flushdns in the command prompt window; tried the winsockfix program; tried the LSP-fix program.

At this point I am stuck.

If anyone has anyother ideas, I would appreciate the help.

Thanks

#2 cobrafan2

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Posted 21 October 2005 - 09:42 AM

Thanks anyway. I found the cause of my problem: Norton Internet Security.

Alan




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