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Dial Up Modem Problems


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#1 robqx4

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Posted 26 October 2005 - 09:49 PM

Hi...I'm trying to help a friend out who is STILL using dial up!!
Running Win XP Pro......Anyway,........I replaced a bad motherboard...I check his internet connection at my place using a cable modem...works fine!! I hook it up at his place try to access internet with his ISP which is MSN, it tells me can not detect a modem installed...well I check the device manager and the modem is there and working properly...I even "Query" it...no problems!!
I check the network dial up connection screen and there isn't a MSN dial up icon anywhere and my friend tells me there always was one there....so I hit create new connection......connect to internet.....manually create connection.....well here's the problem....the only dot available to check is for broadband....the dial up dot is gray'd out...unavailable!! So Instead of manually doing it I let the computer pick and it gives me MSN to use...super we've come full circle....I hit ok let's use msn to get on the friggin' internet and like I said it tells me can not detect a modem installed...so it gives me a option to let use a windows wizard to find and install a modem right...well I think woo hoo!! I home free...NOPE...now windows can't detect a modem installed either....but as I said earlier it is in the device manager...working properly and "Queries" just fine....Oh by the way I went a bought and installed a brand new 56K modem just for Shits And Giggles...Installed the drivers it came with and everything still.....No Help...Same Story!! What the heck is going on??!! PLEASE HELP!! Ready to shoot something!! Thanks for your time!!
Rob

#2 macaroo

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Posted 27 October 2005 - 05:31 AM

Sounds like multiple problems. I have seen a similar problem with the device manager showing the modem working while it doesn't. A simple removal of the card, reboot to clear the device driver and replacement of the card to reload a new copy of the device driver fixed the issue. Check " show all network connections " in the control panel should show the dial up connection icon. Move it to the desktop to make it accessible. Also check the Connections Tab in the Internet Options Window in IE after RH clicking on Tools in the Tool Bar at the top of IE. Make sure you have selected Dial Default Connection and the Dial UP connection is the default. Some things to try....good luck.

#3 robqx4

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Posted 27 October 2005 - 10:15 AM

Thanks macaroo,
I'll give that a shot this weekend.......that's the next time i'll be over there!



Sounds like multiple problems.  I have seen a similar problem with the device manager showing the modem working while it doesn't.  A simple removal of the card, reboot to clear the device driver and replacement of the card to reload a new copy of the device driver fixed the issue.  Check " show all network connections " in the control panel should show the dial up connection icon.  Move it to the desktop to make it accessible. Also check the Connections Tab in the Internet Options Window in IE after RH clicking on Tools in the Tool Bar at the top of IE. Make sure you have selected Dial Default Connection and the Dial UP connection is the default. Some things to try....good luck.

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