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#1 Pappynole

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Posted 24 January 2006 - 08:01 AM

Whenever I try to access certain websites, the window closes completely. This only happens on a few sites that I have tried to access, but it always happens on the same sites. Can someone please help? Operating system Windows XP home version.

Edited by Pappynole, 24 January 2006 - 12:32 PM.


#2 Pappynole

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Posted 24 January 2006 - 10:01 PM

This is my Hijack This log. Any help will be greatly appreciated.

Logfile of HijackThis v1.99.1
Scan saved at 10:57:05 PM, on 1/24/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Nhksrv.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\DELLMMKB.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Corel\Graphics8\Programs\MFIndexer.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Netropa\OSD.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Hijack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapp...://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...://my.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: CCHelper Class - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\Program Files\Panicware\Pop-Up Stopper Pro\CCHelper.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Pa&nicware Pop-Up Stopper Pro - {B1E741E7-1E77-40D4-9FD8-51949B9CCBD0} - C:\Program Files\Panicware\Pop-Up Stopper Pro\popuppro.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\Wkfud.exe
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [Eac_Download] C:\Program Files\Common Files\eAcceleration\download.exe -k
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\ORL\VNC\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Ink Monitor] C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [System Soap Pro] C:\Program Files\System Soap Pro\soap.exe min
O4 - HKCU\..\Run: [LDM] \Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [DW4] "C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe"
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: Corel MEDIA FOLDERS INDEXER 8.LNK = C:\Corel\Graphics8\Programs\MFIndexer.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\E_SRCV02.EXE
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar Search - res://c:\program files\aol\aol toolbar 2.0\aoltbhtml.dll/search.html
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Video Poker - http://download.game...ts/y/vpt0_x.cab
O16 - DPF: Yahoo! Bingo - http://download.game...nts/y/xt0_x.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg...t/c381/chat.cab
O16 - DPF: Yahoo! Dots - http://download.game...ts/y/dtt1_x.cab
O16 - DPF: Yahoo! Poker - http://download.game...nts/y/pt1_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.game...ts/y/potc_x.cab
O16 - DPF: Yahoo! Spades - http://download.game...nts/y/st2_x.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} - http://us.chat1.yimg...v45/yacscom.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/...me/ZAxRcMgr.cab
O16 - DPF: {A48D0309-8DA3-41AA-98E4-89194D471890} (Pulse V5 ActiveX Control) - http://www.pulse3d.c...layer5AxWin.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab34246.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real...ArcadeRdxIE.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsec...scan/axscan.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec....sa/SymAData.cab
O16 - DPF: {D68DAEED-C2A6-4C6F-9365-4676B173D8EF} (OcarptMain Class) - https://oca.microsof...cure/OCARPT.CAB
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://zone.msn.com/...fault/shapo.cab
O16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/...WebLauncher.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/...aploader_v5.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/z...s/heartbeat.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg...ntrol_v1-32.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://lw14fd.law14....ex/HMAtchmt.ocx
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/p...t/msnchat45.cab
O16 - DPF: {FA13A9FA-CA9B-11D2-9780-00104B242EA3} (WildTangent Control) - http://www.wildtange...tars/wtinst.cab
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: VNC Server (winvnc) - Unknown owner - C:\Program Files\ORL\VNC\WinVNC.exe" -service (file missing)

#3 Fler

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Posted 27 January 2006 - 07:41 AM

Hi!
Try to use enother brauser.

#4 Pappynole

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Posted 27 January 2006 - 10:01 AM

Thanks for the tip and that helped some, but there are still sites that the window shuts down completely even on the new browser.

#5 egandalf

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Posted 27 January 2006 - 12:41 PM

What browser are you using, and can you provide an example of a site that is causing it to close?

#6 Pappynole

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Posted 27 January 2006 - 04:18 PM

I was running Internet Explorer and am now trying FireFox. One site that shuts down on both browsers is www.sectionb.com.

#7 egandalf

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Posted 27 January 2006 - 05:38 PM

This may or may not have anything to do with it, but...

Have you tried going to any of these sites with all your Norton products disabled?

I know it sounds unrelated, but I've seen strange behaviour from Norton before.

Also, you've (also maybe unrelated) got quite a few processes running. Including Quicktime, Realplayer, and ViewPoint Media Player. You may want to keep some of these from starting up with your computer. It may not help this problem, but would surely free up some resources for other processes that may need them. Such as Corel. :)

#8 Pappynole

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Posted 27 January 2006 - 05:53 PM

Hi,

Thanks for trying to help me. I have tried with Norton disabled and get the same results. Thank you for the heads up on shutting down some of those processes. Corel does indeed take up a lot of resources.
Still got the problem though. I need all the help that I can get.

#9 egandalf

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Posted 27 January 2006 - 06:04 PM

Your hijack this file is referencing a popup blocker with the following line.

C:\Program Files\Panicware\Pop-Up Stopper Pro\popuppro.dll

(I don't know much about translating HijackThis Log Files, btw)

I once had a popup blocker program that worked by reading the titlebar of the browser window and shutting down that window. It worked well for IE, but not so much for FF. I'm not sure how this one works, but you may try uninstalling it (IE in XPSP2 has a built-in pop-up blocker, FF has a built-in pop-up blocker) and seeing if that helps.

---
Just found this on panicware's site:

We've also added an entirely new product - Pop-Up Stopper Professional - a utility designed to block, or quickly close, pop-up and pop-under ads in ALL browsers, including AOL, MSN, Netscape, Internet Explorer, YahooSBC, WMConnect and Opera!

Edited by egandalf, 27 January 2006 - 06:06 PM.


#10 Pappynole

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Posted 27 January 2006 - 08:16 PM

Got rid of Panicware Pop-Up Stopper Pro and I still have the same problem. Thank you for trying to help and I am open to any and all suggestions.

#11 Budfred

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Posted 27 January 2006 - 08:53 PM

fler,

We ask that untrained members not post to topics that involve malware... Please consider joining us if you want to help...

http://forums.spywar...hp?showtopic=34

Read this for a description of the helper types:

http://forums.spywar...p?showtopic=148

Pappynole,

Please wait for a trained helper... If you do not receive help within 3 days, see this topic:

http://forums.spywar...showtopic=48793
Budfred

Helpful link: SpywareBlaster...

MS MVP 2006 and ASAP Member since 2004

Please read the Instructions for posting requested logs and the article "So how did I get infected in the first place?"

#12 nasdaq

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Posted 28 January 2006 - 08:35 AM

Hello Pappynole, welcome to SWI.

Print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.

Optional - VIEWPOINT MANAGER
Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.co...cle.php/3561546
Additional info: http://vil.nai.com/v...nt/v_137262.htm
I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.
  • Viewpoint
  • Viewpoint Manager
  • Viewpoint Media Player
  • Viewpoint Toolbar
Fix the items identified in the HijackThis log below. Your call.
  • Close all open Explorer windows and browsers
  • Run HijackThis
  • Click on the Scan button and when complete
  • Put a check beside all of the items listed below
  • Click on the "Fix Checked" button
  • When complete and all files removed, close the application.
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapp...://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...://my.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
O4 - HKLM\..\Run: [Eac_Download] C:\Program Files\Common Files\eAcceleration\download.exe -k
O4 - HKCU\..\Run: [System Soap Pro] C:\Program Files\System Soap Pro\soap.exe min
O16 - DPF: {FA13A9FA-CA9B-11D2-9780-00104B242EA3} (WildTangent Control) - http://www.wildtange...tars/wtinst.cab


[Optional see my note]
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML


Close HijackThis.

Open Windows explorer and delete these folders.

C:\Program Files\Common Files\eAcceleration\
C:\Program Files\System Soap Pro\
C:\Program Files\Viewpoint\ <- optional.

Restart the computer normally.

Download if not available and execute both of these programs.

* Download and install CCleaner
Do not use it yet.

Please download Ewido Security Suite; it is a free version of the program.
  • Install ewido security suite
  • When installing, under "Additional Options" uncheck..
    • Install background guard
    • Install scan via context menu
  • Launch ewido by double-clicking on the icon on your desktop.
  • The program will now open to the main screen.
  • When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  • You will need to update ewido to the latest definition files.
    • On the left hand side of the main screen click update.
    • Then click on Start Update.
  • The update will start and a progress bar will show the updates being installed.
    (the status bar at the bottom will display ("Update successful")
If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates
Don't run it yet.
  • Reboot into Safe Mode: ( without networking support !)
  • To get into the Safe mode as the computer is booting press and hold your "F8 Key". Use your arrow keys to move to "Safe Mode" and press your Enter key.
  • Still in safe mode Start Ccleaner
    click "Options", click the "Advanced" tab
    Uncheck: "Only delete files older than 48 hrs.", click Ok
    Click "Cleaner" and click Run Cleaner (bottom right)
  • Open Ewido anti-malware
    Click on scanner
  • Click Complete System Scan and the scan will begin.
  • During the scan it will prompt you to clean files, click OK
  • When the scan is finished, look at the bottom of the screen and click the Save report button.
  • Save the report to your desktop
Close Ewido

Run HijackThis and post a new log along with the ewido report.

Let me know if your problem persist.
nasdaq

Favorite tools: [ SpywareBlaster ] [ Spybot ] [ AdAware ] [ HijackThis ]
[ Housecall online virus scan ] [ Bitdefender online virus scan ]
[ AVG antivirus ] [ Sunbelt Personal Firewall ] [ ZoneAlarm firewall ]

My help is free, but if we have helped you in anyway,please considerDonating ,
see this topic for details.
We need members like you.

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Adam Smith Glasgow, 1760

#13 Pappynole

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Posted 28 January 2006 - 09:28 AM

You said:

Open Windows explorer and delete these folders.

C:\Program Files\Common Files\eAcceleration\
C:\Program Files\System Soap Pro\
C:\Program Files\Viewpoint\ <- optional.


Whenever I open my Windows folder I do not see an Explorer file there.

Thank you for your help,

James

#14 nasdaq

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Posted 28 January 2006 - 09:35 AM

If you do not find the folders maked in BOLD that means that they are gone or hidden.

C:\Program Files\Common Files\eAcceleration\
C:\Program Files\System Soap Pro\
C:\Program Files\Viewpoint\ <- optional.
Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab.
Under the Hidden files and folders heading select Show hidden files and folders.
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm.
Click OK.
Submit a fresh HijackThis log for review when finished.
nasdaq

Favorite tools: [ SpywareBlaster ] [ Spybot ] [ AdAware ] [ HijackThis ]
[ Housecall online virus scan ] [ Bitdefender online virus scan ]
[ AVG antivirus ] [ Sunbelt Personal Firewall ] [ ZoneAlarm firewall ]

My help is free, but if we have helped you in anyway,please considerDonating ,
see this topic for details.
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Adam Smith Glasgow, 1760

#15 Pappynole

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Posted 28 January 2006 - 09:44 AM

New Hijackthis Log:

Logfile of HijackThis v1.99.1
Scan saved at 10:42:58 AM, on 1/28/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\DELLMMKB.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Corel\Graphics8\Programs\MFIndexer.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Netropa\OSD.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Hijack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Ink Monitor] C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: Corel MEDIA FOLDERS INDEXER 8.LNK = C:\Corel\Graphics8\Programs\MFIndexer.exe
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar Search - res://c:\program files\aol\aol toolbar 2.0\aoltbhtml.dll/search.html
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Video Poker - http://download.game...ts/y/vpt0_x.cab
O16 - DPF: Yahoo! Bingo - http://download.game...nts/y/xt0_x.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg...t/c381/chat.cab
O16 - DPF: Yahoo! Dots - http://download.game...ts/y/dtt1_x.cab
O16 - DPF: Yahoo! Poker - http://download.game...nts/y/pt1_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.game...ts/y/potc_x.cab
O16 - DPF: Yahoo! Spades - http://download.game...nts/y/st2_x.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} - http://us.chat1.yimg...v45/yacscom.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/...me/ZAxRcMgr.cab
O16 - DPF: {A48D0309-8DA3-41AA-98E4-89194D471890} (Pulse V5 ActiveX Control) - http://www.pulse3d.c...layer5AxWin.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab34246.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real...ArcadeRdxIE.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsec...scan/axscan.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec....sa/SymAData.cab
O16 - DPF: {D68DAEED-C2A6-4C6F-9365-4676B173D8EF} (OcarptMain Class) - https://oca.microsof...cure/OCARPT.CAB
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://zone.msn.com/...fault/shapo.cab
O16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/...WebLauncher.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/...aploader_v5.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/z...s/heartbeat.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg...ntrol_v1-32.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://lw14fd.law14....ex/HMAtchmt.ocx
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/p...t/msnchat45.cab
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: VNC Server (winvnc) - Unknown owner - C:\Program Files\ORL\VNC\WinVNC.exe" -service (file missing)

#16 nasdaq

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Posted 28 January 2006 - 02:46 PM

Your log is clean.

Are you still having problems with the computer?
nasdaq

Favorite tools: [ SpywareBlaster ] [ Spybot ] [ AdAware ] [ HijackThis ]
[ Housecall online virus scan ] [ Bitdefender online virus scan ]
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My help is free, but if we have helped you in anyway,please considerDonating ,
see this topic for details.
We need members like you.

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Adam Smith Glasgow, 1760

#17 Pappynole

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Posted 28 January 2006 - 02:57 PM

Yes, I am still having the problem. Whenever I try to visit www.sectionb.com, it closes every window that I have open.

Thank you again for you help and your patience.

James

#18 nasdaq

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Posted 29 January 2006 - 08:09 AM

Try this: Tools > Internet Options > Advanced > Browsing
Uncheck the Enable 3rd party browser extensions
(do not forget to return it to the previous check situation when done.)

If this clears your problem then find out who the culprit(s) is/are with
these tools. Download and run them if not already in your care.

Let AD-Aware Scan your system for advertising Spyware
http://www.lavasoftusa.com

and:

SpyBot-S&D
http://security.kolla.de/

You can also check your Java settings Tools->Internet Options-> Advanced tab.
If you have both Sun and Microsoft VM make sure only one of them is enable.

Java Software Installed. Check your situation.
http://www.java.com/...d/installed.jsp

REPAIR INTERNET EXPLORER.

Method 1: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Run.
In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)
Select the OK button.
Follow the prompts throughout the System File Checker process.
Reboot the computer when System File Checker completes.

Method 2: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Search, select All Files and Folders.
Select More Advanced Options and place a checkmark beside Search Hidden Files and Folders option.
Ensure that Search System Folders and Search Subfolders are also checked.
In the All or Part of the File Name box, type ie.inf
In the Look In drop-down menu, select C: or the letter of the hard drive that contains the Windows folder.
Click the Search button.
In the search results pane, find the ie.inf file located in Windows\Inf folder.
Right click the ie.inf file and click Install on the context menu.
Reboot the computer when the file copy process is complete.

Let me know where you stand.
nasdaq

Favorite tools: [ SpywareBlaster ] [ Spybot ] [ AdAware ] [ HijackThis ]
[ Housecall online virus scan ] [ Bitdefender online virus scan ]
[ AVG antivirus ] [ Sunbelt Personal Firewall ] [ ZoneAlarm firewall ]

My help is free, but if we have helped you in anyway,please considerDonating ,
see this topic for details.
We need members like you.

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Adam Smith Glasgow, 1760

#19 Pappynole

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Posted 29 January 2006 - 09:44 AM

Good morning,

I ran both Ad-Aware and Spybot. Then I went to the link provided:

http://www.java.com/...d/installed.jsp

When I clicked on verify installation, it shut down all open windows. This is the problem that I am having with certain websites. I apologize for being such a pain and I greatly appreciate your efforts to help me solve this problem.

James

#20 Pappynole

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Posted 29 January 2006 - 10:18 AM

You said:

Method 2: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Search, select All Files and Folders.
Select More Advanced Options and place a checkmark beside Search Hidden Files and Folders option.



When I click Start, Search, I get a box but it does not give me any options. There are no files or folders listed. This may sound silly but I do not know any othert way to describe this. There is a search companion on the left side with a dog at the bottom. If I click on search, the search campanion box with the dog disappears. I can not type anything into these boxes nor do I have any options to click on.

#21 nasdaq

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Posted 29 January 2006 - 10:44 AM

Forget about repairing IE.

http://www.java.com/...d/installed.jsp

When I clicked on verify installation, it shut down all open windows. This is the problem that I am having with certain websites. I apologize for being such a pain and I greatly appreciate your efforts to help me solve this problem.


You have a problem with Java.

You can also check your Java settings Tools->Internet Options-> Advanced tab.
If you have both Sun and Microsoft VM make sure only one of them is enable.

Let me know what you see and have enable.
nasdaq

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#22 Pappynole

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Posted 29 January 2006 - 10:49 AM

Okay,

Under Java[Sun]
Use Java 2 v1.4.2_05 for <applet> [requires restart]

Under Microsoft VM
JIT compiler for virtual machine enabled[requires restart]

These are both checked.

Thanks,
James

#23 nasdaq

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Posted 29 January 2006 - 03:27 PM

Under Microsoft VM
JIT compiler for virtual machine enabled[requires restart]


Disable this for now.
Restart the computer.

Can you get to the site?
nasdaq

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#24 Pappynole

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Posted 29 January 2006 - 03:39 PM

Same problem. Still closing the window.

#25 nasdaq

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Posted 30 January 2006 - 06:25 AM

Enable the JIT compiler for virtual machine.

Get the new Java version from this site.

http://www.java.com/.../5000010100.xml

I would suggest you use the manual installation.
Read the instructions provided.

When Installing close all windows and Browsers, close all security software and firewall.
Then run the installation program.

When complete restart the computer if not asked to do it.

return to this site and check it out.
http://www.java.com/...d/installed.jsp

Can you get to the site now?
nasdaq

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#26 Pappynole

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Posted 30 January 2006 - 09:30 AM

Good Morning nasdaq,

That seems to have solved my problem. Is this something that someone did on this computer or did we just need to update Java? I would like to prevent this from happening in the future.


Thank you for your help,

James

#27 nasdaq

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Posted 30 January 2006 - 09:55 AM

Thats good news.

The site used a new function of the latest Java version and you were not up to date.
You may have denied the download at one time and this is the reason that you were not able to get to the site.

Glad to see that all is well.

How did I get infected in the first place?

You usually get infected because your security settings are too low.

Here are a number of recommendations that will help tighten them, and which will contribute to making you a less likely victim:

1.) Watch what you download!
Many freeware programs, and P2P programs like Grokster, Imesh, Kazaa and others are amongst the most notorious, come with an enormous amount of bundled spyware that will eat system resources, slow down your system, clash with other installed software, or just plain crash your browser or even Windows itself. If you insist on using a P2P program, please read This Article written by Mike Healan of Spywareinfo.com fame. It is an updated and comprehensive article that gives in-depth detail about which P2P programs are "safe" to use.

2.) Go to Internet Explorer > Tools > Windows Update > Product Updates, and install ALL High-Priority Security Updates listed.
If you're running Windows XP, that of course includes the Service Pack 2! If you suspect your computer is infected with Malware of any type, we advise you to not install SP2 if you don't already have it. You can post a HijackThis log on our Forums to get free Expert help cleaning your machine. Once you are sure you have a clean system, it is highly recommended to install SP2 to help prevent against future infections.

It's important to always keep current with the latest security fixes from Microsoft.
Install those patches for Internet Explorer, and make sure your installation of Java VM is up-to-date. There are some well known security bugs with Microsoft Java VM which are exploited regularly by browser hijackers.

3.) Open Internet Explorer and go to Internet Options > Security > Internet, then press "Default Level", then OK.
  • Now press "Custom Level."
In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".

Now you will be asked whether you want ActiveX objects to be executed and whether you want software to be installed.
Sites that you know for sure are above suspicion can be moved to the Trusted Zone in Internet Option > Security.

So why is ActiveX so dangerous that you have to increase the security for it?
When your browser runs an activex control, it is running an executable program. It's no different from doubleclicking an exe file on your hard drive.
Would you run just any random file downloaded off a web site without knowing what it is and what it does?

4.) Install Javacool's SpywareBlaster

It will protect you from most spy/foistware in it's database by blocking installation of their ActiveX objects.

Download and install, download the latest updates, and you'll see a list of all spyware programs covered by the program (NOTE: this is NOT spyware found on your computer)
Press "Enable All Protection", and you're done.
The spyware that you told Spywareblaster to set the "kill bit" for won't be a hazard to you any longer.
Although it won't protect you from every form of spyware known to man, it is a very potent extra layer of protection.
Don't forget to check for updates every week or so.

5.) Let's also not forget that Spybot Search & Destroy has the Immunize feature which works roughly the same way. Another feature within Spybot is the TeaTimer option. This option immediately detects known malicious processes wanting to start and terminates them. TeaTimer also detects when something wants to change some critical registry keys and gives you an option to allow them or not.

6.) Microsoft now offers their own free malicious software blocking tool. Windows AntiSpyware improves Internet browsing safety by guarding over fifty (50) ways spyware can enter your PC.

7.) Another excellent program by Javacool we recommend is SpywareGuard.
It provides a degree of real-time protection solution against spyware that is a great addition to SpywareBlaster's protection method.

8.) IE-SPYAD puts over 5000 sites in your restricted zone, so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all. Another good hosts program is mvpshosts. This little program packs a powerful punch as it block ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial.

*It is important to note that all of the above programs/files can be run simultaneously on your system. They will work together in layers, so to speak, to help protect your computer. However, the following suggestions are designed to only run one of each. It is not a good idea to run more than one firewall, and one anti-virus program. Running more than one of these at a time can cause system crashes, high system usage and/or conflicts with each other.*

9.) It is critical that you use a firewall to protect your computer from hackers. We don't recommend the firewall that comes built in to Windows. It doesn't block everything that may try to get in, and the entire firewall is written to the registry. As various kinds of malware hack the Registry in order to disable the Windows firewall, it's far preferable to install one of the excellent third party solutions. Three good ones that are freeware to boot are ZoneAlarm, Kerioand Sygate

10.) An Anti-Virus product is a necessity. There are many excellent programs that you can purchase. However, we choose to advocate the use of free programs whenever possible. Some very good and easy-to-use free A/V programs are AVG, Avast, and AntiVir. It's a good idea to set these to receive automatic updates so you are always as fully protected as possible from the newest virus threats.

11.) Finally, after following up on all these recommendations, why not run Jason Levine's Browser Security Tests
They will provide you with an insight on how vulnerable you might still be to a number of common exploits.

Happy safe computing!!
nasdaq

Favorite tools: [ SpywareBlaster ] [ Spybot ] [ AdAware ] [ HijackThis ]
[ Housecall online virus scan ] [ Bitdefender online virus scan ]
[ AVG antivirus ] [ Sunbelt Personal Firewall ] [ ZoneAlarm firewall ]

My help is free, but if we have helped you in anyway,please considerDonating ,
see this topic for details.
We need members like you.

========
Shouldn't water be worth more than diamonds?
Adam Smith Glasgow, 1760

#28 nasdaq

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Posted 13 February 2006 - 06:54 AM

Glad we could help. :)

If you need this topic reopened, please tell the moderating team by replying here with the address of the thread. This applies only to the original topic starter. Everyone else please begin a New Topic.
nasdaq

Favorite tools: [ SpywareBlaster ] [ Spybot ] [ AdAware ] [ HijackThis ]
[ Housecall online virus scan ] [ Bitdefender online virus scan ]
[ AVG antivirus ] [ Sunbelt Personal Firewall ] [ ZoneAlarm firewall ]

My help is free, but if we have helped you in anyway,please considerDonating ,
see this topic for details.
We need members like you.

========
Shouldn't water be worth more than diamonds?
Adam Smith Glasgow, 1760




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