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#1 57kerry

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Posted 07 October 2006 - 11:31 PM

[attachment=1451:attachment][attachment=1451:attachment]I have recently discovered that I am no longer able to change Internet Options via Tools, getting the message "This operation has been cancelled due to restrictions etc etc" and I am the administrator.
I am running Mcaffee which isn't picking anything up, tried various forum suggestions, here and elsewhere, Ewido, Lavasoft, Sybot, without success, and would be grateful if someone took a look at my Hijack this log.

Edited by 57kerry, 19 October 2006 - 08:30 AM.


#2 SWI Support Robot

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Posted 10 October 2006 - 05:30 AM

Welcome to SWI. We apologize for the delay; our helpers have been very busy.
If you have not received help after 3 days, please CLICK HERE, and post a link to your log and the date it was originally posted.

Thank you for your patience.

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#3 miekiemoes

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Posted 16 October 2006 - 07:59 AM

Hi,

Not sure with what exactly you parsed your Hijackthislog - but this is the reason why you can't change anything via Internet Options > tools:

O6 - HKCU\\Software\\Policies\\Microsoft\\Internet Explorer\\Restrictions present

So check and fix that entry in Hijackthis and you'll be able to change it again.
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#4 57kerry

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Posted 19 October 2006 - 08:26 AM

Thanks, I'll do that at home later. Any ideas how/what software might have changed it? I didn't do anything explicitly.

A question please, not relating to the post detail, but viewing it.
When I check this post, the replies arent visible. Why is that.
I wasn't aware until a week later that I had an automated response.

Edited by 57kerry, 19 October 2006 - 08:29 AM.


#5 57kerry

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Posted 19 October 2006 - 02:58 PM

Hi,

Not sure with what exactly you parsed your Hijackthislog - but this is the reason why you can't change anything via Internet Options > tools:

O6 - HKCU\\Software\\Policies\\Microsoft\\Internet Explorer\\Restrictions present

So check and fix that entry in Hijackthis and you'll be able to change it again.


Fraid not. Not in my current HJ log. Any other suggestions?

#6 miekiemoes

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Posted 19 October 2006 - 03:36 PM

Any ideas how/what software might have changed it?

I can't tell now anymore since you removed your Hijackthislog, but yes, some antispyware scanners do set these policies, for example Spybot Search and Destroy does this.

A question please, not relating to the post detail, but viewing it.
When I check this post, the replies arent visible. Why is that.
I wasn't aware until a week later that I had an automated response.

How do you mean? Maybe your display mode is not in standard mode set for this forum. You can change that by pressing the "Options" button next to your subject of this thread. There you'll find "display mode". Check the "standard" there.

Fraid not. Not in my current HJ log. Any other suggestions?

If it's not present anymore in your Hijackthislog (it was before though), then you should be able to change Internet options again.
If not, please post a new Hijackthislog.
Can you also make sure you post a "normal" Hijackthislog, because the previous one had "parse" tags in it, so I don't know what you have been using on that log.
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#7 57kerry

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Posted 19 October 2006 - 10:50 PM

Yes, still have the problem. HJThis as requested.
Don't know what the problem was viewing the posts. Maybe because that was my work PC

Logfile of HijackThis v1.99.1
Scan saved at 06:46:36, on 20/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\PROGRA~1\mcafee.com\mps\mscifapp.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Trillian\trillian.exe
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\Program Files\LimeWire\LimeWire.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\unzip\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: McBrwHelper Class - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - c:\program files\mcafee.com\mps\mcbrhlpr.dll
O2 - BHO: McAfee PopupKiller - {3EC8255F-E043-4cae-8B3B-B191550C2A22} - c:\program files\mcafee.com\mps\popupkiller.dll
O2 - BHO: McAfee AntiPhishing Filter - {41D68ED8-4CFF-4115-88A6-6EBB8AF19000} - c:\program files\mcafee\spamkiller\mcapfbho.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [MPFEXE] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [MPSExe] c:\PROGRA~1\mcafee.com\mps\mscifapp.exe /embedding
O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.0.720.3640\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: ATI CATALYST System Tray.lnk = C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
O4 - Global Startup: Google Homepage.lnk = C:\Program Files\Internet Explorer\IEXPLORE.EXE
O4 - Global Startup: My Swiss Ebay.url
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program files\mcafee\spamkiller\mcapfbho.dll
O9 - Extra 'Tools' menuitem: McAfee AntiPhishing Filter - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program files\mcafee\spamkiller\mcapfbho.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=58813
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.h...staller_gmn.cab
O16 - DPF: {2AF5BD25-90C5-4EEC-88C5-B44DC2905D8B} (DownloadManager Control) - http://dlmanager.aka...vex-2.0.6.0.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {38F5F92F-BD40-40DF-A569-6C1FCB638190} (InSPECS3_0 Control) - http://www.powerleap.../InSPECS3_0.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp...ads/sysinfo.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...96/mcinsctl.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by19fd.bay19....es/MsnPUpld.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1141178880046
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - http://ipgweb.cce.hp...oads/msxml4.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,26/mcgdmgr.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...871/mcfscan.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
O23 - Service: McAfee SpamKiller Server (MskService) - McAfee Inc. - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: WMI Performance Adapter (WmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\wmiapsrv.exe (file missing)

attachement removed and log pasted in thread

Edited by miekiemoes, 20 October 2006 - 01:14 AM.


#8 miekiemoes

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Posted 20 October 2006 - 01:21 AM

Don't know what the problem was viewing the posts. Maybe because that was my work PC

Above log, is this the log from the computer where you can't change Internet Options? Because we removed that restriction previously.. and you said that entry wasn't even present there, while it was really present in your first log... which makes it very confusing..
You really have to post the log from the computer/useraccount where you are having that problem where it says that due to restrictions, you are not able to change the options in Internet Explorer.
What message do you exactly get when you want to change your Internet Options now?

Not sure why your iexplore.exe is set to start up with windows, but I do not recommend this, so check and fix next entry in HijackThis:

O4 - Global Startup: Google Homepage.lnk = C:\Program Files\Internet Explorer\IEXPLORE.EXE

And is this your Work-pc? Owned by the company?
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#9 57kerry

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Posted 20 October 2006 - 01:53 AM

When I turn the PC on, I generally want to start from Google, and sometimes check Ebay, which is why those entries are there. My default home page had become Dell, which is why I wanted to change it. I have been able to via the option on Googles page, but still have the problem that I cannot access Internet options, and it is also not in Control panel. This is the message "This operation has been cancelled due to restrictions etc etc" . As I said, I am the administrator.
The entry was present in the first log. I removed the log as there were two showing and i attempted to remove one.
You will see from the current log that this entry is gone
O6 - HKCU\\Software\\Policies\\Microsoft\\Internet Explorer\\Restrictions present

I can also probably get rid of
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
as I have Mcaffee running.

I don't understand why you say you do not recommend the global startup option, these are simply Explorer windows to specific sites I always want to see at start up, and I am the sole user of the PC.

Apologies for the confusion, I simply replied from a PC at work. The problem is with my PC at home, and still remains.

#10 miekiemoes

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Posted 20 October 2006 - 02:11 AM

but still have the problem that I cannot access Internet options, and it is also not in Control panel

Ok, could also be that your Inetcpl.cpl file is missing:
Read next to see the resolution:

http://support.micro...om/?kbid=216583

But it's also better to check in your McAfee settings, spysweeper, Windows Defender or any other scan you have installed on your system where you can choose to select that restriction, because most scanners have that option...

I don't understand why you say you do not recommend the global startup option, these are simply Explorer windows to specific sites I always want to see at start up, and I am the sole user of the PC.

yes, I understand that part and if you want to leave that, that's ok for me.. But malware does the same, it infects a computer, setting a malware related startpage or malicious BHO and when entering that startpage you get infected everytime and then they make sure that iexplore.exe starts up with windows.
This is not the issue here, but in case you *do get infected and let your Internet Explorer startup with Windows, it will make things worse. that's why I do not recommended.
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#11 57kerry

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Posted 21 October 2006 - 02:44 AM

Ok, could also be that your Inetcpl.cpl file is missing:
Read next to see the resolution:

http://support.micro...om/?kbid=216583


inetcpl.cpl exists in C:\windows\system32 1373Kb, c:\i386 350Kb, and C:\c7316c6fd20aa553d152ca6cc0ceed4d 1373Kb.

But it's also better to check in your McAfee settings, spysweeper, Windows Defender or any other scan you have installed on your system where you can choose to select that restriction, because most scanners have that option...


Which Mcaffee setting? I can't see one that makes this restriction.

#12 miekiemoes

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Posted 21 October 2006 - 05:10 AM

Did you also read the rest of the steps mentioned at the Microsoft site?

Which Mcaffee setting? I can't see one that makes this restriction.

If you can't find that restriction, then mcafee doesn't have that option.
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#13 miekiemoes

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Posted 30 October 2006 - 10:57 AM

Since there is no feedback anymore, I assume this issue is resolved ... so, this Topic is closed.

[Reopened]

Everyone else please begin a New Topic.
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#14 cnm

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Posted 30 October 2006 - 11:36 AM

Reopened at request of topic owner.
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#15 miekiemoes

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Posted 30 October 2006 - 12:06 PM

Hi,

Let me know what problems you are still having.
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#16 57kerry

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Posted 03 November 2006 - 03:29 AM

There are three options on the link you sent http://support.micro.../?kbid=216583:-

Method 1: Extract a new copy of the Inetcpl.cpl file
Method 2: Modify the registry
Method 3: Repair Internet Explorer

I tried 1 & 2, for method 3, this Repair option is not available:-

2. On the Install/Uninstall tab, click Microsoft Internet Explorer 5, click Add/Remove, click Repair the current installation of Internet Explorer, and then click OK.

So I intend to reinstall IE. I will get back if I have further problems.

Many thanks
Kerry

#17 miekiemoes

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Posted 03 November 2006 - 03:45 AM

did you already update to Internet Explorer 7? Because in your log I see you are still using IE6, so it's better to update instead of repairing.

But imho, I don't think this has anything to do with a corrupt IE. As I already said previously, that policy was present in your first log you removed:
O6 - HKCU\\Software\\Policies\\Microsoft\\Internet Explorer\\Restrictions present

And that was the cause of your main problem:

I have recently discovered that I am no longer able to change Internet Options via Tools, getting the message "This operation has been cancelled due to restrictions etc etc" and I am the administrator.


I asked you to fix that entry in hijackthis.

So not sure what exact problem you are still having now. Keep in mind, this policy applies for the current user profile where you are having this problem. So on the account where you are having this problem, there you should run Hijackthis and look if next entry is present and fix it:
O6 - HKCU\\Software\\Policies\\Microsoft\\Internet Explorer\\Restrictions

Because otherwise it won't make sense.

As a sidenote, when updating to Internet Explorer 7, please make sure you disable your Firewall, Antivirus and any other scanner running in the background as it may interfere with a proper install of IE7.
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#18 57kerry

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Posted 03 November 2006 - 04:09 AM

I asked you to fix that entry in hijackthis.

So not sure what exact problem you are still having now. Keep in mind, this policy applies for the current user profile where you are having this problem. So on the account where you are having this problem, there you should run Hijackthis and look if next entry is present and fix it:
O6 - HKCU\\Software\\Policies\\Microsoft\\Internet Explorer\\Restrictions

This is long gone, but the problem remains.

I will run the upgrade tomorrow, and get back to you.

#19 57kerry

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Posted 06 November 2006 - 07:31 AM

The upgrade to IE 7 appears to have done the trick, but didn't really explain why I had the problem with the old version.

Thanks anyway for the assistance.

#20 miekiemoes

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Posted 06 November 2006 - 07:48 AM

Yes, strange that the problems persisted for your IE6 even after deleting that policy using Hijackthis.
Maybe something got corrupted in your IE6 previously.
Anyway, good the issue is solved now after updating.

I am sure you're going to like the new IE7 now. :)
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#21 57kerry

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Posted 06 November 2006 - 07:52 AM

Maybe, but I installed Netscape as well. I may even try Mozilla as I am fed up the problems with MS.
The only benefit of using IE appears to be that I become more of a Hijack this expert!

Thanks again.

#22 miekiemoes

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Posted 12 November 2006 - 10:00 AM

you're welcome.

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened, please tell the moderating team by replying here
This applies only to the original topic starter.

Everyone else please begin a New Topic.
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