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Android 8888

Member Since 20 Apr 2013
Offline Last Active Nov 17 2017 12:36 PM

Posts I've Made

In Topic: Computer getting glacially slow

17 November 2017 - 12:35 PM

Hello.
 
Okay, please delete the current RGSA.exe file.

 

Now let's remove Secunia PSI by using the Revo Uninstaller Portable version.
 
Please download the free version of Revo Uninstaller Portable from here and save the compressed file to your computer's Desktop.

  • Double-click the compressed file RevoUninstaller_Portable and extract the files within it (it will be created a folder with the same name);
  • Within that folder, right-click the file RevoUPort and select Run as administrator to open the tool;
  • Click Yes to accept the UAC security warning that may appear;
  • Click OK to accept the License Agreement and Copyright;
  • Select Secunia PSI and click Uninstall. Follow the instructions to complete the removal process;
  • In 'Search Mode' set it to 'Advanced' and click on the Scan button. The tool will search for leftovers;
  • Click on Select All and then on Delete and then Yes to delete the selected items;
    Note: You may have to repeat this step to delete all the leftovers (Registry items, files and folders);
  • Click the Finish button and restart the computer to complete the removal process.

 

Next, open a command prompt window with Administrator privileges, re-run the command sfc /scannow and let me know what is the final message that appear in the command prompt window after running the scan.
 
The final message can start with one of the following lines:
 
1. "Windows Resource Protection did not find any integrity violations."
2. "Windows Resource Protection found corrupt files but was unable to fix some of them."
3. "Windows Resource Protection found corrupt files and successfully repaired them."

 

Restart the computer.

 

 

At this point please let me know in detail what issues are you still having with the computer.

 

Thank you.

 

Android 8888


In Topic: Computer getting glacially slow

15 November 2017 - 03:07 PM

Hello dburkhead.

 

Yes I asked you to re-run a Disk Check on your current Hard Disk drive to correct any errors that could remain on it.

 

Now please proceed with the rest of the instructions to re-run System File Checker, upload the log to TinyUpload and post the download link in your reply.

 

Thank you.

 

Android 8888


In Topic: Computer getting glacially slow

10 November 2017 - 12:05 PM

Hello dburkhead.

I apologize for the delay in responding.

Your hard disk drive has some physical errors (bad sectors). These bad sectors were identified and placed out of service since they are physically damaged and cannot be fixed. I advise you to backup your data as soon as possible and replace the HDD with a new one because it is very likely that more bad sectors will appear in the future. At the same time they will start increase slowness in your system.

 

Now please re-run Disk Check as instructed below.

 

  • Click on Start > All Programs > Accessories, click on 'Command Prompt';
  • Type the command chkdsk c: /f (there's a space between "c:" and "/f") and press on Enter;
  • A message will be returned, stating that the drive cannot be locked because it's already in use, and you'll be asked if you want to schedule the scan for the next restart. Enter y and press on Enter;
  • Restart your computer, and the chkdsk scan will be launched automatically;
  • Once the chkdsk scan is complete and you're back in Windows, find the log in the Event Viewer and copy/paste its entire contents in your next reply;

 

WARNING: Depending on your hard drive (specs, free space, fragmentation, etc.) this scan can also be relatively long to complete.

 

 

Restart the computer.

 

 

Next, re-run sfc /scannow as instructed below.

 

Click on Start > All Programs > Accessories, click on 'Command Prompt';

  • In the Command Prompt window type the command below and press on Enter;
    sfc /scannow
    
  • Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press Enter
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
    
  • A file called sfcdetails.txt will have appeared on your Desktop. Upload the file on TinyUpload and post the download URL for it in your next reply;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So please upload it as soon as you can.

 

 

Please post the results of Disk Check and the link to download the file sfcdetails.txt

 

Android 8888


In Topic: Computer getting glacially slow

04 November 2017 - 04:50 PM

Hello dburkhead.


Please proceed with the following Registry Fix to enable System File Checker.

  • Click Start > select Run > type notepad > click OK
  • Copy the following text inside the code box below (starting with the first line "Windows Registry Editor....") and paste it in to the open Notepad.
     
    Windows Registry Editor Version 5.00
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
    "SFCDisable"=dword:00000000
    
    
  • Make sure there are no blank spaces before the first line (Windows Registry....) and there should be one blank line at the end. << IMPORTANT
  • Click File at the top and then choose Save As.
  • Change Save As Type to All Files.
  • Name it fix.reg and save it on your computer Desktop.
  • Double-click fix.reg.
  • It will ask you if you want to merge it to the Registry, click Yes.


Restart the computer.


Now, follow the instructions below to run a Check Disk scan on your Windows partition;

 

  • Click on Start > All Programs > Accessories, click on 'Command Prompt';
  • Type the command chkdsk c: /r (there's a space between "c:" and "/r") and press on Enter;
  • A message will be returned, stating that the drive cannot be locked because it's already in use, and you'll be asked if you want to schedule the scan for the next restart. Enter y and press on Enter;
  • Restart your computer, and the chkdsk scan will be launched automatically;
  • Once the chkdsk scan is complete and you're back in Windows, find the log in the Event Viewer and copy/paste its entire contents in your next reply;

 

WARNING: Depending on your hard drive (specs, free space, fragmentation, etc.) this scan can be relatively long to complete. Give it all the time it needs to finish. Do not interrupt it for any reason there is, or you might be damaging your drive in the process and make your Windows unbootable. It's suggested to let this scan run overnight or when you leave the house for a few hours (when you go to work for example). If you are running this scan on a laptop, don't forget to leave it plugged in;

 

 

 

Next,

Follow the instructions below to run a System File Checker scan on your system and provide the CBS log in your next reply;

Click on Start > All Programs > Accessories, click on 'Command Prompt';

  • In the Command Prompt window type the command below and press on Enter;
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press Enter
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on TinyUpload and post the download URL for it in your next reply;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So please upload it as soon as you can.

 

 

How is the system running at this point? Are you able to run Personal Software Inspector (PSI) or RGSA now?


In Topic: Computer getting glacially slow

02 November 2017 - 07:13 PM

Hello.

I suspect DelFix has been quarantined by your Norton Security Suite.

Read the information at this link and restore DelFix from quarantine.

Then add an Exclusion for DelFix.exe to Norton Security Suite. Instructions on how to do it here
 

 

And PSI stops on an error when I attempt to run it.

Can you describe the error message?
 

 

Let me know how you get on.


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